7 of 7 Service Desk Analyst Jobs in Northern Ireland

Role: Service Desk Level 1/Level 2 Analyst Location: Belfast, UK Job Type: Full Time Job Description Onsite role Belfast Full time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs to 20:00hrs. Late … 00hrs to 08:00hrs. Early shifts in the local office. Late shifts work from home. Shift Allowance -10% on top of base salary Role Summary: Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub … the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are seeking an experienced and More ❯

all Incidents and Requests in the ITSM Platform ensuring correct categorisation is applied Carry out and document troubleshooting on all incidents before escalating to Technical Teams Keep Incidents/Service Requests up to date ensuring SLA is maintained and users are consistently updated on progress Assign the incidents and requests that can't be resolved 1st line to the … guidance, mentoring and training to other team members as required Develop a detailed understanding of the Group and departments that are supported Build and maintain good relationships with the Service Desk Analysts globally Act as the IT Representative to the local office when required Any other such duties that might be reasonably required for this role. Qualifications Experience … working as a 1st line Service Desk Analyst Basic/mid-level understanding of the following systems is desired: Citrix Administration Office365 Document Management Systems ITSM Ticketing platforms (SD+ is an advantage) IP Telephony Active Directory Administration Exchange Administration Microsoft Teams Room Intune Knowledge or experience of troubleshooting hardware (both remotely and locally) Ability to talk users More ❯

Social network you want to login/join with: The IT Service Desk Analyst serves as the initial point of contact for customers, handling incidents and requests, and maintaining information within the IT Service Management (ITSM) tool. This role also encompasses a variety of administrative duties. Please note that this role operates on a shift pattern … rotating between the hours of 8am to 7pm, Monday to Friday. Responsibilities: Customer Support : Provide first-line support for incidents and service requests, logging and responding to all customer contacts, including walk-ups, phone calls, emails, and self-service portal communications. Incident Management: Perform initial diagnosis on all logged issues/incidents, taking appropriate steps to resolve faults … Ticket Management: Regularly review and update incidents, ensuring timely and efficient resolution while keeping customers informed of progress. Communication: Proactively inform customers about the status of their incidents/service requests. Problem Management: Assist with root-cause analysis for problem management tickets. Documentation: Maintain effective records of work for current resolution procedures and internal processes within the team. Knowledge More ❯

/join with: The post holder will work as part of the team providing first level support and technical services in relation to the timely resolution of Incidents and Service Requests. The service desk analyst will ensure that all relevant policies and service desk procedures are followed, that work is undertaken according to priorities … and predetermined standards and that other team members update the service desk system as necessary. . MAIN DUTIES/RESPONSIBILITIES Complete tasks assigned by the Service Desk Team Leader, ensuring that these are carried out in accordance with appropriate protocols and procedures and ensuring that appropriate quality standards are maintained at all times. Work as a … member of the Service Desk function for systems support, which will include technical trouble shooting and ensuring that the appropriate technical solutions are applied at all times. Work as a member of the Service Desk Team in order that the team delivers a prompt and knowledgeable service to keep any downtime of ICT equipment and More ❯

investigation and resolution for customers. Provide remote assistance & ticket resolution to a range of internal and external customers, responsible for handling escalations, follow ups and customer service. Job title: Service Desk Analyst Job Description: First point of contact for Capita Customers, providing 1st Line diagnosis and resolution Logging incidents and service requests from customers received via … troubleshooting and provide clear instructions to end users Escalate issues to the relevant person/team, when appropriate to resolve issues within SLA. Ability to provide an excellent customer service and value to end users, ensuring customers are kept updated on progress of tickets Help create technical documentation and manuals Ability to direct unresolved issues to the next level More ❯

systems are trusted by hundreds of health and social care organisations, our work impacts millions of lives every day. What we do matters. What will I be doing? Our Service Desk team directly supports our customers with the product suite we provide and are responsible for analysing, triaging and where possible resolving issues they face. Service Desk … utilise a unique blend of technical and customer facing abilities and we will focus on building both skillsets in the successful candidates. In this role, internally knownas an Associate Service Desk Analyst , you will be placed on a structured 2-year training programme that includes: Developing soft skills. Expanding your technical ability. Teaching you the intricacies of More ❯

Social network you want to login/join with: Service Desk Analyst – IT Consultancy – £14-16 per hour Inside IR35 – Fully Onsite Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex … business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance More ❯