2 of 2 Service Desk Analyst Jobs in Somerset

Service Desk Analyst – London (Hybrid) The Opportunity A global financial services organisation is seeking a skilled Service Desk Analyst to join their London-based IT team. This is an exciting opportunity to work in a dynamic, fast-paced environment, playing a key role in ensuring seamless IT support for business users. The Role As … a Service Desk Analyst , you will: Provide 1st and 2nd line IT support to end-users via email, phone, and walk-ups. Troubleshoot and resolve hardware, software, and network issues. Manage incidents, service requests, and alerts through a ticketing system. Perform software deployments, routine maintenance, and user onboarding/offboarding. Ensure compliance with ITIL processes and … documentation standards. Deliver outstanding customer service in a busy IT support environment. What We’re Looking For 2–3 years’ experience in a busy IT Service Desk environment. Strong knowledge of Windows 10/11, Microsoft 365, Active Directory (on-prem & Azure), and Exchange Hybrid. Experience with Intune for device management (highly desirable). Familiarity with ITIL More ❯

Job summary The Band 4 IT Service Desk Analyst plays a key role in delivering high-quality frontline IT support across the Trust. As the first point of contact for technical issues and service requests, the role ensures staff have reliable access to the digital tools and systems needed to provide safe and effective patient care. … This includes resolving hardware, software, and access problems, escalating complex issues when required, and contributing to the smooth operation and continual improvement of the IT Service Desk. Main duties of the job To act as the first point of contact for IT Dept. and assist with queries in person, on the phone, via email or Instant messaging, in a … manner that can be understood by non-technical or un-skilled users . Logging faults from customers onto Service Desk software and providing first time fix resolutions where appropriate and escalating to 2nd and 3rd line support where required. Analyse information/problems provided by end users and use of experience and judgment to provide a satisfactory resolution More ❯