7 of 7 Service Desk Analyst Jobs in West Yorkshire

Job summary Expected Shortlisting Date 29/08/2025 Planned Interview Date 08/09/2025 Are you ready to use your customer service skills and IT knowledge in a way that makes a positive impact on peoples lives? If so, we have a fantastic opportunity to become a member of our Service Desk team … within the Leeds Teaching Hospitals NHS Trust. Reporting to the Service Desk Team Leader your role will be supporting the operational output of the Service Desk team, including supporting LTHT colleagues with their IT issues and requests. In return, we can offer you a varied, interesting, and challenging role working as part of a fantastic team … and offering all the support you need to learn at pace and achieve your career ambitions. Main duties of the job The Service Desk Analyst will be a core member of the busy Service Desk team. They will use their IT knowledge and skills to speak with users and aid them in resolving their IT More ❯

Service Desk Analyst - £30,000 per annum - Leeds Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is … extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot … workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. More ❯

2nd Line Support/Senior Service Desk Analyst/IT Support – Based in Leeds- Mon – Fri needed to provide end user support. As 2nd Line Support/Senior Service Desk Analyst/IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy … SCCM. Successful 2nd Line Support/Senior Service Desk Analyst/IT Support will need to have excellent communication skills, strong and logical troubleshooting/diagnostic's ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 2nd Line Support/Senior Service Desk Analyst/IT Support More ❯

2nd Line Support/Senior Service Desk Analyst/IT Support – Based in Leeds- Mon – Fri needed to provide end user support. As 2nd Line Support/Senior Service Desk Analyst/IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy … SCCM. Successful 2nd Line Support/Senior Service Desk Analyst/IT Support will need to have excellent communication skills, strong and logical troubleshooting/diagnostic’s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 2nd Line Support/Senior Service Desk Analyst/IT Support More ❯

1st- 2nd Line Support/Service Desk Analyst/IT Support – Based in Leeds- Mon – Fri needed to provide end user support. As 1st- 2nd Line Support/Service Desk Analyst/IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy … person would have an understanding of managing and logging tickets , understand what a SLA is and have the ability to learn new skills. Successful 1st- 2nd Line Support/Service Desk Analyst/IT Support need to have excellent communication skills, strong and logical troubleshooting/diagnostic’s ability, be resourceful, with a growth mindset and a … drive and ambition to progress yourself. Any 1st- 2nd Line Support/Service Desk Analyst/IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career More ❯

My client is a successful and well-established business supplying a unique technology-based product/solution to the public and private sectors. They now require a Service Desk Analyst to join the team and support the next phase of growth for the company. Their 2nd Line Support Analyst role in the Castleford area is a … day duties will involve investigating and troubleshooting both software and hardware faults, taking ownership of incidents, driving them through to resolution and maintaining a strong knowledge base As a Service Desk Analyst, you’ll be responsible for: Fault finding and problem solving. Answering telephone calls and replying to emails from customers. Resolving help-desk tickets. Investigating … software applications. Triaging Hardware issues Arranging engineer visits to customer sites. Liaising with engineers on site to complete troubleshooting and testing. Required Skills: Previous experience working on a Help Desk or Service Desk providing 2nd line support. Desktop imaging and PC builds. Experience troubleshooting hardware and software issues. These include but are not limited to using the More ❯

My client is a successful and well-established business supplying a unique technology-based product/solution to the public and private sectors. They now require a Service Desk Analyst to join the team and support the next phase of growth for the company. Their 2nd Line Support Analyst role in the Castleford area is a … day duties will involve investigating and troubleshooting both software and hardware faults, taking ownership of incidents, driving them through to resolution and maintaining a strong knowledge base As a Service Desk Analyst, you’ll be responsible for: Fault finding and problem solving. Answering telephone calls and replying to emails from customers. Resolving help-desk tickets. Investigating … software applications. Triaging Hardware issues Arranging engineer visits to customer sites. Liaising with engineers on site to complete troubleshooting and testing. Required Skills: Previous experience working on a Help Desk or Service Desk providing 2nd line support. Desktop imaging and PC builds. Experience troubleshooting hardware and software issues. These include but are not limited to using the More ❯