4 of 4 Service Desk Analyst Jobs in Woking

Social network you want to login/join with: IT Service Desk Analyst (1st Line Support) Location: Guildford Employment Type: Contract inside IR35 Contract is 12 months About the Role: Join a dynamic IT team as a 1st Line Service Desk Analyst, providing essential … internal users across multiple sites. You’ll be the first point of contact for IT incidents and queries, ensuring smooth operations and excellent customer service in line with SLAs. This is a fantastic opportunity for someone with strong communication skills, a passion for problem-solving, and a desire to … grow in IT support. Key Responsibilities: Handle incoming calls, emails, and tickets, logging and tracking incidents accurately in the Service Desk tool. Diagnose and resolve technical issues (hardware, software, network) or escalate to 2nd/3rd line teams when needed. Develop "quick win" solutions to reduce escalations and More ❯

Service Desk Analyst Location: Woking (Office-based) Hours: Monday to Friday, 08:30 – 17:30 About MicroPro At MicroPro, we provide rapidly growing businesses with tailored IT support, strategy, projects, procurement, cybersecurity, licensing, and all aspects of day-to-day IT operations. We pride ourselves on being … approachable, knowledgeable, and proactive, becoming a trusted extension of our clients' teams. The Role We’re looking for a Service Desk Analyst to join our growing team. You’ll be the first point of contact for clients needing technical support and advice, helping to resolve issues quickly … a good fit, we’d love to hear from you. Seniority level: Entry level Employment type: Full-time Job function: Information Technology and Customer Service Industries: IT Services and IT Consulting #J-18808-Ljbffr More ❯

Relevant to our people, our partners and the planet Are you ready to join the Fearless? Job Description We are currently looking for IT Service Desk Junior Analysts to join our team. If you are looking to kick-start a career in tech- this is the perfect opportunity More ❯

based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose: The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure smooth operation … services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of … problem management, identify root causes and/or mitigation options. Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist in training new team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. More ❯