1 to 25 of 36 Service Desk Analyst Jobs in the East Midlands

is your chance to join a truly iconic Midland’s retail group. Due to ongoing company expansion, we now have an opportunity for a Service Desk Analyst (2nd Line) to join my client's team. We are looking for a motivated and ambitious individual who is able … to prioritise multiple tasks and deadlines. Reporting into Senior IT Management, the Second Line Service Desk Analyst will deliver IT support through various channels to colleagues across the group, addressing incidents, problems, and service requests, primarily those escalated from First Line support, whilst maintaining an exceptional … standard of customer service. RESPONSIBILITIES Provide Second-level IT support by resolving technical queries related to incidents, problems, service requests, and other issues that arise, both remotely and in-person. This includes support for hardware, software, mobile devices, and other technical equipment. Serve as an escalation point and technical More ❯

Join to apply for the IT Service Desk Analyst role at Greatwell Homes Join to apply for the IT Service Desk Analyst role at Greatwell Homes Direct message the job poster from Greatwell Homes Client Talent Acquisition Team Leader @ IRIS | Networx | Recruiter | Diversity & Inclusion … Advocate IT Service Desk Analyst Wellingborough (Home Based with travel to the office) We own and manage around 5000 homes with a £23 million turnover and our mission is to “we partner with customers and communities to shape places people are proud to call home.” We pride … ever- changing sector. With housing being high on the public’s agenda, Greatwell Homes continues to grow. We’re looking for an experienced IT Service Desk Analyst to join our team. Does that sound like you? If so, keep reading about this exciting opportunity. This role is More ❯

ENSEK Nottingham, England, United Kingdom Join or sign in to find your next job Join to apply for the Senior Service Desk Analyst role at ENSEK ENSEK Nottingham, England, United Kingdom 1 week ago Be among the first 25 applicants Join to apply for the Senior Service Desk Analyst role at ENSEK We are a technology business operating in the global energy sector. ENSEK have become the go-to option for top energy suppliers across the globe. Why? Because our technology is a significant step change away from the legacy systems that have historically … dominated the market. It’s also massively cheaper to adopt the ENSEK solution, with no loss in customer service or standards. But by far the biggest reason why ENSEK is the best choice in energy supplier software, is because of the people who work here and their endless enthusiasm More ❯

Job Title: Senior Service Desk Analyst Location: Derby Salary: £35,000 About the Role: Our client, a leader in IT services, is seeking a Senior Service Desk Analyst to join their Birmingham-based team. This critical role will provide 2nd and 3rd line support … within a busy service/helpdesk team, ensuring all IT, communications, and freight-related systems are supported efficiently. The ideal candidate will have strong technical expertise in troubleshooting, systems management, and a keen eye for detail, contributing to the smooth operation of the company's infrastructure. Key Responsibilities: Deliver … 2nd and 3rd line support within an ITIL-based service desk environment, ensuring all processes are followed and incidents are resolved effectively. Act as a single point of contact for users, handling a wide range of technical requests and system outages. Provide 1st Line Support by logging incidents More ❯

About IT Service Desk Analyst – Nottingham/Hybrid £25,000 - £27,000 + bonus, 35-hour work week and great benefits This multi-site and fast-growing organisation requires an experienced IT Service Desk Analyst to provide on-site and remote support to more … than 1300 end-users. As an internal IT Service Desk Analyst, you will be responsible for diagnosing and resolving incidents and service requests, including escalation to appropriate teams. This is a hybrid position, with at least two days per week expected in their Nottingham office. The … Week with Flexible Working 25 Days Holiday + 5 Days Buy/Sell + Bank Holidays Professional Development Opportunities 5% Employer Pension, Rising with Service Many More Benefits Experience & Skills Ability to effectively prioritise and execute tasks in a fast-paced environment Active Directory, Exchange 365 Excellent communication and More ❯

IT Service Desk Analyst – Nottingham/Hybrid £25,000 - £27,000 + bonus, 35-hour work week and great benefits This multi-site and fast-growing organisation require an experienced IT Service Desk Analyst, to provide on-site and remote support to more than … end-users. As an internal IT Service Desk Analyst, you will be responsible for the diagnosis and resolution of incidents and service requests, including escalation to the appropriate teams. This will be a hybrid position, with the expectation of at least two days per week required … week with flexible working 25 days holiday + 5 days buy/sell + bank holidays. Professional development opportunities 5% employer pension, rising with service + many more. Experience: Ability to effectively prioritise and execute tasks in a fast-paced setting. Active Directory, Exchange 365. Excellent communication and problem More ❯

Social network you want to login/join with: SC Cleared Service Desk Analyst, northampton col-narrow-left Client: Lorien Location: northampton, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description … SC Cleared Service Desk Analyst ASAP Start - 04/08/2025 Inside of IR35 £17.87 per hour My client is looking for a Security Cleared First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/… x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to the clients customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring More ❯

Join to apply for the 24/7 Service Desk Analyst role at The NAV | 365 People (TNP, a Node4 Company) . Become a change maker and join Node4 Group. Node4 has a committed, talented, and diverse workforce that is growing. As we expand through growth and … or seeking progression, Node4 offers opportunities for all. About The Role We are passionate about technology and its potential to help businesses grow. Our Service Desk is an exciting environment as we expand into new markets with our products and services. The IT Service Desk is … our products and customers. Our team provides technical support, including installation, troubleshooting, ticket logging, and resolution, ensuring excellent customer care and system performance. Our service desk analysts are key to our managed services, delivering first-class support to maximize technology benefits for our clients. This role follows a More ❯

What do you want to search? Keyword Apprenticeship Type Location Apprentice Service Desk Analyst Apply From: 03/02/2025 Learning Provider Delivered by ALTHAUS DIGITAL LIMITED Employer NODE 4 LIMITED Vacancy Description As an Apprentice Service Desk Analyst, you will be the … entry point for all requests and tickets, while also working closely with other Service Desk Analysts to provide a cohesive experience for clients. You will be required to update customers on all stages of support calls, from logging, research, action plan, escalation to resolution and if required timely … administration for in-house IT systems Working to daily targets based around support queries Ad hoc duties are required Key Details Vacancy Title Apprentice Service Desk Analyst Employer Description We were geeks before it was cool. Back in 2004, we launched our business with three team members More ❯

Service Desk Analyst Location: Hybrid Salary: £26,137.50 per annum Full-Time Ready to bring your tech skills to the heart of Buzz Bingo ? We’re on the lookout for a proactive, people-focused Service Desk Analyst to join our IT team. If you … ve got a passion for problem-solving, a flair for customer service, and a can-do attitude, we want to hear from you! Why Buzz Bingo? Because We Look After Our People We don’t just offer a job, we offer a career in a business that’s always … tool (ServiceNow) Troubleshooting and resolving issues—or escalating when needed Collaborating with internal teams to meet IT needs Maintaining accurate records and delivering excellent service Where You Fit In You’ll be part of a friendly, supportive team of Service Desk Analysts who are always ready to More ❯

Role: Service Desk Analyst Location: Nottingham Salary: £30,000 We're on the hunt for a driven Service Desk Analyst to join our client's expanding tech team in Nottingham! This is your chance to step into a key role, providing first-class support … with easy access and great amenities. Requirements Problem solver with a passion for IT. Strong communicator who thrives in customer-facing roles. Experienced in service desk/support roles (1+ year ideal). Familiar with Windows, Office 365, and ticketing systems. Ready to take the next step? Don More ❯

/flex. We give you a world of potential Computershare have an excellent opportunity to join our ever-growing global technology department as a Service Desk Analyst. Are you an experienced Service Desk Analyst looking for your next role, or are you an individual with … a passion for technology looking for your first step into the world of technology? Our Service Desk Analysts are pivotal to our organisation’s success; keeping our employees online and able to do their role is an extremely important part of the role, however there are lots of … . This position sits within our GTS department located in Edinburgh, who support our global employees with their IT issues. As one of our Service Desk Analysts, you will work as part of a talented team to manage all first line support tasks for our employees across the More ❯

Social network you want to login/join with: Senior Service Desk Analyst, Chesterfield Client: Venquis Location: Chesterfield, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 1 Posted: 04.06.2025 Expiry Date: 19.07.2025 Job Description: Position: Senior Service Desk Analyst – Chesterfield … worldwide, based near Liverpool Street station, London, with offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose: The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure smooth operation … support for IT services, including hardware, software, and network issues. Troubleshoot and resolve complex technical issues escalated from junior support staff. Ensure excellent customer service and communication throughout support processes. Follow up with users after resolution to confirm issues are addressed satisfactorily. Identify root causes and mitigation options as More ❯

the legacy systems that have historically dominated the market. It’s also massively cheaper to adopt the ENSEK solution, with no loss in customer service or standards. But by far the biggest reason why ENSEK is the best choice in energy supplier software, is because of the people who … people we have. Our people are our superpower. That is where you come in. ROLE SUMMARY In this role, you will work on our service desk team in a second line capacity, dealing with software issues that are raised by our clients through our service desk ticketing system, called Service Now. You will deal with the more specialised, complex and lengthy tickets that the first line analysts may not have the skill set to resolve. You’ll research, consult on and resolve the ticket, wherever possible, using your advanced SQL skills. You will be More ❯

Shoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world’s most exciting and ambitious businesses; amazing clients making an impact. We empower … success of the firm through a comprehensive and flexible range of benefits. To provide first and second line IT support services through the IS Service Desk, delivering the highest level of support and coaching to end users ensuring the most cost-effective use of the business systems and … allowing us to gain maximum return on the IT investment. Main Responsibilities On a rota basis staff the 'IS Service Desk' during core working hours (currently Mon-Fri 8am-6pm), managing the life cycle of a support incident through to resolution. To aid the Support Analysts to coordinate More ❯

As our IT Service Desk Analyst, you will sit at the front of our IT Service Operations team within our Leicester offices. You will be the first point of contact across the whole business, as well as the friendly face/voice into all things IT. … queries, escalating problems to relevant support teams and external partners as necessary, while keeping stakeholders updated. Actively reduce the number of incidents into the Service Desk by highlighting incident trends and potential problems through creative thinking and problem solving. Support the transition of new services or service … satisfaction ratings and the reduction of call escalations by regularly updating customers on call progress. Share knowledge across teams and proactively contribute to continuous service improvement through identifying process improvements and problem prevention. Ensure that all activities are performed at a high standard with minimal risk to Selfridges & Co More ❯

Social network you want to login/join with: Opportunity Overview Exciting opportunity for someone looking to expand their experience within a service desk environment that promotes internally. £25,000 salary (negotiable), on-site in Derbyshire (6am-2pm, 9am-5pm, 11am-7pm shifts, with remote work options). … About the Company Our client is an industry leader, operating nationwide within the manufacturing and construction sectors. You will join a growing service desk team supporting hundreds of users. The company values internal promotion, so there are opportunities for career growth within the organization. Responsibilities You will be … software. The client uses a bespoke system, and training will be provided, so a willingness to learn quickly is essential. Requirements Experience in a Service Desk environment Good IT support skills Knowledge of Windows OS Active Directory experience O365 (preferred) Understanding of network troubleshooting (preferred) Ability to commute More ❯

Select how often (in days) to receive an alert: Service Desk Analyst (SC Cleared) 24 x 7 Shift Location: UK - Nottingham, UK - Milton Keynes | Job-ID: 212563 | Contract type: Standard | Business Unit: Information Technology Life on the team Due to a new client win, we are seeking … roles are crucial in assisting with the transition and onboarding of a new customer account, with the potential to continue into BAU once the service goes live. The analyst will manage technical aspects of service delivery according to standards and procedures, including problem investigation, support documentation, and … limits. Maintain technical knowledge related to customer-specific applications. Progress and close incidents satisfactorily in the incident management system. Coordinate with team and other Service Analysts/customers on open incidents to ensure SLAs are met. Escalate potential service issues to the Team Leader. Collaborate with the Team More ❯

As a First Line Service Desk Analyst, you will play a crucial role in providing technical support to our employees across various locations. You will be responsible for handling incoming support requests via phone, email, and chat, resolving technical issues promptly and ensuring minimal disruption to business … skills and the ability to work well under pressure in a fast-paced environment. Customer-focused mindset with a passion for delivering high-quality service to internal stakeholders. Ability to prioritise workload, multitask, and manage time effectively to meet deadlines. Relevant certifications (e.g., Comp TIA A+, Microsoft Certified Desktop More ❯

Social network you want to login/join with: 2nd Line Service Desk Analyst, Leicester Client: TBA Group Location: Job Category: Other - EU work permit required: Yes Job Reference: e57ac9ad906e Job Views: 3 Posted: 12.05.2025 Expiry Date: 26.06.2025 Job Description: What are we looking for? You will … calmly and efficiently. You will work proactively both independently and as part of a team delivering high quality outputs and driving operational and customer service excellence. After a period of initial training, the role will require working as part of a 24x7 shift team (including bank holidays and out … of-hours). Experience of working in an IT Service Management environment and with ITIL Comfortable working with both Linux and Windows operating systems Ability to diagnose issues in complex software applications by analyzing log files and data Good SQL knowledge Good knowledge of IT networking Job Description As More ❯

Delivery Team Lead at Proactive.IT Appointments Ltd. My client is looking for a talented Service Desk Analyst to join the team on a permanent basis. The purpose of the role is to provide support and administration in relation to all incidents raised with the Service Desk. More ❯

Social network you want to login/join with: Leicester – Onsite with some hybrid working Shift rota My client is looking for a talented Service Desk Analyst to join the team on a permanent basis. The purpose of the role is to provide support and administration related … to all incidents raised with the Service Desk. Requirements: In-depth knowledge of MS Office 365 Windows 10 support Experience with ServiceNow incident management Due to the volume of applications received, it will not be possible to respond to all applications. Only suitable candidates will be contacted for an More ❯

Social network you want to login/join with: IT Service Desk Junior Analyst, northampton col-narrow-left Client: Frasers Group Location: northampton, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job … Relevant to our people, our partners and the planet Are you ready to join the Fearless? Job Description We are currently looking for IT Service Desk Junior Analysts to join our team. If you are looking to kick-start a career in tech- this is the perfect opportunity More ❯

Social network you want to login/join with: IT Service Desk Junior Analyst, chesterfield col-narrow-left Client: Frasers Group Location: chesterfield, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job … Relevant to our people, our partners and the planet Are you ready to join the Fearless? Job Description We are currently looking for IT Service Desk Junior Analysts to join our team. If you are looking to kick-start a career in tech- this is the perfect opportunity More ❯

Social network you want to login/join with: IT Service Desk Junior Analyst, nottingham col-narrow-left Client: Frasers Group Location: nottingham, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job … Relevant to our people, our partners and the planet Are you ready to join the Fearless? Job Description We are currently looking for IT Service Desk Junior Analysts to join our team. If you are looking to kick-start a career in tech- this is the perfect opportunity More ❯