15 of 15 Service Desk Analyst Jobs in the Thames Valley

Senior ServiceDesk Analyst – London Reporting to: Head of IT Operations Hours: 33.75 Direct Reports: None Location: London About the company A P&I Insurance company, with 240 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose: The senior analyst … a wide range of IT services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify root causes … and/or mitigation options. Team Leadership Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist in training new team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support More ❯

Location: UK - Milton Keynes | Job-ID: 213515 | Contract type: Standard | Business Unit: Service Desk Life on the team Job Title: Service Desk Analyst Location: Milton Keynes, UK Company: Computacenter Job Type: Full-Time - This does cover a soft-shift pattern - 5 days Additional Comments: Due to the level of security clearance required, only UK nationals … will be considered. About the Role: Computacenter is seeking a motivated and customer-focused Service Desk Analyst to join our team in Milton Keynes. In this role, you’ll be delivering first-line IT support and exceptional service desk assistance to one of our key clients. If you’re enthusiastic about technology and thrive in … IT support queries via phone, email, or ticketing system Queue Management Troubleshoot technical issues and provide timely solutions or escalate as needed Accurately log incidents and requests into the service management tool Follow established procedures and knowledge articles to resolve issues Maintain excellent communication with users throughout the resolution process Support wider IT teams by identifying recurring problems and More ❯

Social network you want to login/join with: We have an exciting opportunity for someone to join us as a Senior Service Desk Analyst to work in a truly global environment to provide first and second line technical support of ED&F Man services to internal customers within agreed service levels with a constant focus … on customer service and satisfaction. The post-holder will resolve reported support using approved methods, tools and procedures and in accordance with published KPI’s and internal SLA’s. The role provides long term potential for someone eager to demonstrate their skills and experience within the challenging and fast‐paced soft commodities industry. Shift based between 8am – 6pm with … passionate about sustainable production, take care to limit the environmental impact of our operations and actively support the communities in which we work. Key Accountabilities Ensure channels into the service desk are appropriately maintained, this will include telephone support, remote assistance and desk side support in the London office. Take ownership of incidents and service requests More ❯

Service Support Analyst (Contract Role). We are seeking an experienced ServiceDesk Support Analyst to join a long-standing client of ours, starting from July 2025 for an initial 3-month contract. This is an exciting opportunity to contribute to the delivery of high-quality IT technical support services within a fast-paced environment. Title: Service … per day (in scope of IR35). Contract: Duration: 3 months. Start Date: July 2025. Location: London 5 days a week on-site requirements. Role Overview: As a Service Support Analyst, you will play a crucial role in providing both 2nd line technical support services and some 3rd line. Your expertise will help maintain excellent customer satisfaction through … Owning and resolving user issues through remote or on-site support. Providing high-quality solutions and workarounds within agreed SLAs. Assisting in the Problem Management process and contributing to service improvements. Essential Skills & Experience: Strong experience supporting complex Microsoft/Windows environments/IT systems in a large and diverse environment. Window 11 configuration (imaging laptop, configuring mobiles). More ❯

Social network you want to login/join with: We are looking for an experienced IT Service Desk Analyst to join our team, who are based in our state-of-the-art Reading office and are the first point of contact for all IT issues and requests. The team consists of several Service Desk Analysts … and is led by a Service Desk Team Leader. The service desk operates from Monday to Friday between 07:00 and 19:00 and makes use of the ServiceNow platform to capture and manage all incidents and requests. XPS is an award-winning Pensions Consultancy with over 1600 staff in locations across the UK and our … Group has also won two awards at the Business Culture Awards winning Best Business Culture Transformation Initiative and the overall Gold Award winner for Business Culture. The Role: Our Service Desk Analysts are responsible for delivering the very best customer service experience, working in collaboration with our colleagues in the 2nd Line, Infrastructure Support and IT Security More ❯

and customer focussed Support Analysts. Ideally you should already hold Security (SC Clearance) or the willingness and ability to undertake. The First Line Analysts will be working in the Service Desk Support team supporting the contract on shift (24x7) between Mon-Sun. This is opportunity will be based from either Milton Keynes OR Nottingham Competitive Salary + … Shift Premium These opportunities are key in assisting with the transition and on-boarding of a new customer account with a view to continue into BAU once the service goes live. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenters customers, including problem investigation, support documentation … knowledge and expertise associated with applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially with Team Leader. Liaise with Team Leader on specific More ❯

will manage, triage, and resolve tickets efficiently, ensuring customers receive timely and accurate solutions. Your work will directly contribute to maintaining high levels of user satisfaction through exceptional customer service, technical troubleshooting, and ticket management. This is a first line role, with the emphasis on ticket management/customer experience. As a Service Desk Analyst, some … status and resolution times. SLA Adherence: Focus on meeting SLAs for response and resolution times. Track and report ticket progress; escalate when SLAs are at risk. Knowledge Base & Self-Service: Create and maintain knowledge base articles and FAQs. Identify self-service opportunities to reduce ticket volume. Continuous Improvement: Suggest process improvements for recurring issues. Collaborate with IT team … to prevent service disruptions. Collaboration and Communication: Work with other IT teams to resolve complex issues. Communicate effectively with users, providing timely updates. What are we looking for? Associate's or bachelor's degree in computer science, Information Systems, or similar field. Experience in an IT support role with a focus on triaging tickets and resolving end-user issues. More ❯

first step into the world of IT support? We’re on the lookout for a bright, curious, and ambitious junior to join a dynamic global media business as a Service Desk Analyst . Whether you’ve just finished studying or completed a career switch or apprenticeship, this is your chance to launch a career in IT within … with the perks to match) Hybrid model: 4 days in, 1 from home Hands-on exposure to both PC and Mac environments Variety! You’ll support users via phone, desk-side and at an in-house tech bar Real opportunities to learn, grow, and make an impact from day one What you’ll be doing: Supporting users with first … ownership, and grow in a fast-paced environment Familiarity with Microsoft 365 and Windows 10/11 Bonus: Any exposure to Mac OS or tech troubleshooting Bonus: Retail, Customer Service experience If you’re ready to roll up your sleeves, learn fast, and become a vital part of a forward-thinking tech team – we want to hear from you. More ❯

The Service Desk Analyst provides 1st line support for all IT, telephony, network, and application issues across the group. All incidents must be logged, managed, and resolved within agreed SLAs, with escalation to senior colleagues when necessary. The role requires excellent communication skills, a passion for customer service, and the ability to learn quickly. This is … the time of ticket logging. Ensure timely resolution or escalation of incidents and requests, with regular updates to users until resolution. Log tickets with relevant third parties. Comply with Service Desk standards, policies, and procedures. Maintain relationships with other IT teams through effective communication. Identify and implement process improvements. Update Knowledge Base articles as needed. Assist with training … new Service Desk staff. Additional requirements include proficiency with all Microsoft Office packages and effective workload management to meet deadlines. Biffa – we’re changing the way people think about waste At Biffa, we love working with waste—turning it into sustainable power, finding new ways to recycle, or keeping it off the streets. With over 11,000 employees More ❯

11028SR £28k – 32k per year + Brilliant Benefits Service Desk Analyst Our client is urgently looking for an experienced Service Desk Analyst to join their team on a permanent basis. Please note, the role is on-site during the probationary period. After passing, there will be one day each week for remote working. You … package, including annual leave, pension scheme, remote working (post-probation), health cover, training & development, discounts, a fun and friendly team, free parking, opportunities for career advancement, and more perks! Service Desk Analyst – Key Skills: 3+ years of experience in a Service Desk or Cloud Service Desk environment 2 nd Line Support experience More ❯

Join Our Frontline IT Support Team as a Service Desk Analyst! 🚀 Are you a customer-focused individual with a passion for technology and problem-solving? Do you thrive in a fast-paced environment where you can make a real difference to people's day-to-day work? We're looking for a dedicated and enthusiastic Service Desk Analyst to be the welcoming face and first point of contact for our IT Support Team. You'll be instrumental in ensuring our employees receive timely and effective assistance with their IT needs. In this crucial role, you will:Be the friendly "front-of-house" for IT Support: Greeting employees, understanding their IT issues, and providing … a positive initial experience.Master Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle Service Requests: Processing requests for hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis, and helping to prevent future problems.Build More ❯

Social network you want to login/join with: Join Our Frontline IT Support Team as a Service Desk Analyst! ? Are you a customer-focused individual with a passion for technology and problem-solving? Do you thrive in a fast-paced environment where you can make a real difference to people's day-to-day work? We … re looking for a dedicated and enthusiastic Service Desk Analyst to be the welcoming face and first point of contact for our IT Support Team. You'll be instrumental in ensuring our employees receive timely and effective assistance with their IT needs. In this crucial role, you will:Be the friendly "front-of-house" for IT Support … providing a positive initial experience.Master Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle Service Requests: Processing requests for hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis, and helping to prevent future More ❯

Job Details Client: Lorien Location: Not specified Job Category: Other EU work permit required: Yes Job Statistics Job Views: 2 Posted: 23.05.2025 Expiry Date: 07.07.2025 Job Description SC Cleared Service Desk Analyst Start Date: ASAP - 04/08/2025 Inside of IR35 Hourly Rate: £17.87 The client is seeking a Security Cleared First Line Analyst to work within the Second Line Service Desk team, supporting a 24/7 x 365 service with rotating early, mid, and late shifts from 7am to 7pm. The Analyst will provide technical support and service delivery, including incident investigation and resolution, request fulfillment, assisting with problem investigations, creating support documentation, and providing technical … coaching, all while adhering to standards and procedures. Key Skills and Requirements Hold Active SC Clearance Experience as a 1st Line Service Desk Analyst If you are available and interested, please apply today! #J-18808-Ljbffr More ❯

Social network you want to login/join with: SC Cleared Service Desk Analyst, high wycombe col-narrow-left Client: Lorien Location: high wycombe, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: SC Cleared Service Desk Analyst ASAP Start - 04/08/2025 Inside of IR35 £17.87 per hour My client is looking for a Security Cleared First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to the clients customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures. Key Skills and Experiences Hold Live SC Clearance 1st Line Service Desk Analyst If you are available and More ❯

the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you. Job Description We have a fantastic opportunity for an On-site Service Desk Analyst to join our small but very busy UK-based Service Desk team at our Milton Park office hub in Abingdon-on-Thames, Oxfordshire. … to take their next step in IT support, and who relishes the challenge of working for a global organisation with often complex and varied systems-based requirements. As a Service Desk Analyst you will: Receive and record all calls from customers/business colleagues and manage and prioritize numerous open cases. Ensure colleagues are kept informed of … the status and progress of incidents and requests. Work within Service Level Agreements (SLAs). Diagnose and solve hardware and software incidents or escalate within SLAs. Ensure all tickets have been categorized, triaged, updated, dispatched, and closed within SLAs. Escalate tickets as needed or appropriate to 2nd line support/management. Use break-fix instructions to resolve customer issues More ❯