10 of 10 Service Desk Analyst Jobs in the Thames Valley

Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users … offering level 1 support via phone, portal, chat, and handling non-critical escalations. Youll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve … non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat More ❯

Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users … offering level 1 support via phone, portal, chat, and handling non-critical escalations. Youll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve … non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat More ❯

Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users … offering level 1 support via phone, portal, chat, and handling non-critical escalations. Youll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve … non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat More ❯

Job Title: Service Desk Analyst/1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact … sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues … and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience More ❯

Job Title: Service Desk Analyst/1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact … sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues … and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience More ❯

We have new opportunities for Service Desk Analysts based with our Client in Theale, Reading. These roles are initially until end January 2026, with the possibility of extending. We are looking for a dynamic, passionate and proactive Service Desk Analyst/1st Line support to join our ServiceNow team. Providing essential ServiceNow L1technical assistance and … Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Full-time, working Monday to Friday, 40 hours per week. Willing to obtain relevant baseline security clearance … for this, British Citizenship and a British Passport is required) Reports directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt with More ❯

We have new opportunities for Service Desk Analysts based with our Client in Theale, Reading. These roles are initially until end January 2026, with the possibility of extending. We are looking for a dynamic, passionate and proactive Service Desk Analyst/1st Line support to join our ServiceNow team. Providing essential ServiceNow L1technical assistance and … Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Full-time, working Monday to Friday, 40 hours per week. Willing to obtain relevant baseline security clearance … for this, British Citizenship and a British Passport is required) Reports directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt with More ❯

IT Service Desk Analyst – Global Law Firm I’m working with a leading sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team. This is a great opportunity for someone with proven IT support experience to step into a fast-paced, professional services environment and play … . Key Responsibilities Acting as the first point of contact for IT support queries (via phone, email, or face-to-face) for the firm globally. Providing both remote and desk-side support across a broad range of applications and hardware, including Microsoft 365, Teams, Zoom, iManage, Elite 3E, IntApp, BigHand, and mobile technologies. Logging and managing tickets through ServiceNow More ❯

Incident Support/Service Desk Analyst Employment Type: Permanent Salary: 28,000 per annum. + Benefits Shift: Sunday to Thursday shift (7:30am to 4pm). Remote buut with occasional travel to Reading - on boarding will take place on site in Reading. Join a Global Leader in Technology Support and Innovation Experis is seeking a Service Desk Analyst to work in a critical Incident Communications and Coordination team , working with a leading multinational technology company in Reading . This is a fantastic opportunity to be part of a high-performing, award-winning organisation that prioritises investing in its people. As part of the ManpowerGroup , Experis is a global consultancy with over … is critical in ensuring timely, clear, and effective communication during high-severity incidents. Key Responsibilities Troubleshoot escalated issues across Exchange, SharePoint, Lync, and other services Lead incident calls during service outages Develop and execute communication plans during system maintenance Deliver communications within strict SLAs Coordinate with remote support teams and internal IT groups Execute disaster recovery procedures when required More ❯

Incident Support/Service Desk Analyst Employment Type: Permanent Salary: £28,000 per annum. + Benefits Shift: Sunday to Thursday shift (7:30am to 4pm). Remote buut with occasional travel to Reading - on boarding will take place on site in Reading. Join a Global Leader in Technology Support and Innovation Experis is seeking a Service Desk Analyst to work in a critical Incident Communications and Coordination team , working with a leading multinational technology company in Reading . This is a fantastic opportunity to be part of a high-performing, award-winning organisation that prioritises investing in its people. As part of the ManpowerGroup , Experis is a global consultancy with over … is critical in ensuring timely, clear, and effective communication during high-severity incidents. Key Responsibilities Troubleshoot escalated issues across Exchange, SharePoint, Lync, and other services Lead incident calls during service outages Develop and execute communication plans during system maintenance Deliver communications within strict SLAs Coordinate with remote support teams and internal IT groups Execute disaster recovery procedures when required More ❯