1 of 1 Service Desk Engineer Jobs in Oxfordshire

Role: Service Desk Engineer Location: Shrivenham (Fully On-Site) Working Arrangement: Shift-Based (including Nights, Weekends and Bank Holidays) Salary: £26,000 - £30,000 (with rotational shift allowance) Network IT are looking for a Service Desk Engineer to join our clients prestigious 24/… work on a rotational shift pattern, including nights, weekends, and public holidays, to ensure IT systems run optimally around the clock. Role As a Service Desk Support Engineer, you'll be the first point of contact for all IT-related inquiries and incidents, ensuring minimal downtime for … in the ticketing system. Develop knowledge base articles and user guides for improved troubleshooting. Monitor system alerts and perform routine checks to maintain IT service performance. Collaborate with other teams to resolve complex issues. Ensure compliance with IT service management best practices, including SLAs and ITIL guidelines. What more »