3 of 3 Service Desk Engineer Jobs in Scotland

Working within a small team of Service Desk Engineers, you will support Cala staff with 2nd level technology support across a broad range of software applications and hardware devices. Your focus will be on resolving customer's needs efficiently, getting it right first time, and displaying excellent customer service standards. You will take ownership of the Technology … of the Comm's room and IT equipment, provision of monitors and peripherals, and general tidiness of cabling within the office environment. You will also contribute to the wider Service Desk processes and ways of working, adopting a continuous improvement mindset to identify changes that eliminate root causes and improve the overall technology offering. The role will be … activities. Follow process and retain ownership, including communication with the customer, when incidents need to be escalated to 3rd level support. About You Knowledge, Skills, and Abilities Excellent customer service skills both in-person and remote. Team player with a collaborative style and strong communication skills. Delivers consistently to high quality standards with an attention to detail. Strong problem More ❯

ITC Service is a leading Managed Service Provider (MSP) based in Monkton Business Park, Hebburn with an exceptional reputation. We pride ourselves on being the friendly face of IT, always going the extra mile for our clients and business partners as well as providing an awesome workplace for our team. We make it a priority to understand the … targets are adhered to. Resolutions should be provided in an effective and timely manner. A vital part of the role is to have the ability to offer exceptional customer service, through excellent written, oral, and organisational skills, whilst delivering technical resolutions to all issues. It is critical that you manage your own time and workload to process multiple incidents More ❯

ITC Service is a leading Managed Service Provider (MSP) based in Monkton Business Park, Hebburn with an exceptional reputation. We pride ourselves on being the friendly face of IT, always going the extra mile for our clients and business partners as well as providing an awesome workplace for our team. We make it a priority to understand the … targets are adhered to. Resolutions should be provided in an effective and timely manner. A vital part of the role is to have the ability to offer exceptional customer service, through excellent written, oral, and organisational skills, whilst delivering technical resolutions to all issues. It is critical that you manage your own time and workload to process multiple incidents More ❯