2 of 2 Service Desk Engineer Jobs in Scotland

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities More ❯

attend our key office in Bolton and be willing to travel to other sites as needed. KEY ACCOUNTABILITIES: Troubleshoot and resolve incidents, problems, and service requests, providing regular updates to the end user. Escalate issues to the 3rd line support or IT Service Desk Manager when necessary. … line support engineers at the point of escalation. Own, monitor, and resolve incidents and requests in a timely manner. Work closely with the IT Service Desk Manager to define and improve processes and implement Service Improvement Plans. Liaise with the Infrastructure team on infrastructure problems, contributing to … remediation and/or improvement plans. Configure and maintain user permissions on file servers. Contribute to building the knowledge base, sharing knowledge across the service desk and wider IT team. Identify, recommend, and amend inefficient work tasks and processes to improve efficiency. Install applications. Administer and manage user More ❯