2 Service Desk Engineer Jobs in the East Midlands

Service Desk Engineer - Northampton - Up to £25,000 - 1st line experience, Windows BlackCode recruitment is working with a UK Leading service provider who are looking to add a Service Desk Engineer to their team in Northampton. As the Service Desk Engineer, you will be required to provide first- and second-line IT support services through the IT Service Desk. Delivering the highest level of support and coaching to end users ensuring the most cost-effective use of the business systems and allowing the business to gain maximum return on … the IT investment. Skills: Good understanding of IT systems and infrastructure. Experience of providing support across multiple sites via a central Service Desk. Has had exposure to working to tight SLA's & KPI's. Able to use own initiative to resolve problems while working under pressure. If this Servie more »

About Our Client: They are a distinguished IT Managed Service Provider located in Melton Mowbray, specializing in delivering innovative IT solutions and unparalleled support to a broad clientele. Their commitment to excellence, innovation, and fostering meaningful relationships with their clients underpins their success. They are currently on the lookout … for an experienced, motivated 1st/2nd Line Service Desk and Field Engineer to become an integral part of their team. Role Overview: This office-based role involves a combination of service desk responsibilities at their office and field engineering tasks at client sites as … individuals eager to expand their technical knowledge and excel in customer service. Key Responsibilities: Offer exceptional 1st and 2nd line support by swiftly resolving service desk tickets, diagnosing issues accurately, and deploying effective solutions. Carry out on-site support tasks, such as system setups, troubleshooting, and maintenance, while more »