2nd Line ServiceDeskEngineer - Perm - Keighley Salary : £37,000 - £43,000 Location: Keighley Job type: Fully on site Our client is urgently looking for a ServiceDeskEngineer to join their team in Keighley on a full time basis. The ideal candidate will … have excellent communication skills, strong technical skills and customer management skills. We want customers to feel that their level of service delivery is excellent, not just that their SLAs are being met. 2nd Line ServiceDeskEngineer Responsibilities: The purpose of the ServiceDeskEngineer is to provide outstanding IT support and incident resolution for our clients, ensuring prompt and effective handling of technical issues, maintaining critical system uptime, and delivering a seamless servicedesk experience. Customer satisfaction is key by creating strong client relationships, adhering to SLAs, and contributing more »
2nd Line ServiceDeskEngineer Surrey - x5 Days a week onsite My client within financial services based in the Surrey area are recruiting for a 2nd Line ServiceDeskEngineer to be based onsite x5 days a week. As a 2nd Line ServiceDeskEngineer, you will be providing IT support to end users. Provide first response and analysis on incidents and follow through resolution. Handle incoming requests and changes to the ServiceDesk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution … end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) 2nd Line ServiceDeskEngineer Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy more »
Sheffield, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Littlefish
ServiceDeskEngineer 24/7 When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Sheffield (Hybrid … you. The role and what youll be getting up to on a day-to-day basis: Littlefish are recruiting for a 24/7 ServiceDeskEngineer to join the ServiceDesk Team. This role is home based position on a 4 on 4 off … out your first 6-week training in the office. ? What youll be getting up to on a day-to-day basis: Reporting into the ServiceDesk Team Leader, as a 24/7 ServiceDeskEngineer, you will provide effective technical support to Littlefishs contract more »
Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Littlefish
ServiceDeskEngineer 24/7 When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Nottingham (Hybrid … you. The role and what youll be getting up to on a day-to-day basis: Littlefish are recruiting for a 24/7 ServiceDeskEngineer to join the ServiceDesk Team. This role is home based position on a 4 on 4 off … out your first 6-week training in the office. ? What youll be getting up to on a day-to-day basis: Reporting into the ServiceDesk Team Leader, as a 24/7 ServiceDeskEngineer, you will provide effective technical support to Littlefishs contract more »
Cheshire, North West, United Kingdom Hybrid / WFH Options
Oscar Associates (UK) Limited
Role: ServiceDeskEngineer Location: Cheshire Salary: £25,000- £28,000 Working Pattern: On-Site until fully trained then to a hybrid basis A role has become available for a ServiceDeskEngineer to join a prominent Financial Service Provider. In this position … smooth and efficient IT operations, enabling the business to continue providing essential services to its clients. Key Responsibilities Log and monitor incoming/outgoing service requests using a bespoke application Serve as the primary point of contact for end-users regarding IT service requests and issues Provide 1st … and 2nd line technical support, troubleshooting, and issue resolution Work with Business Support and IT App Support to ensure timely resolution of service requests Escalate issues to third-party providers related to network, applications, and services Assist users with system understanding and support business continuity/disaster recovery tests more »
Southampton, Hampshire, South East, United Kingdom
Sterling Bridge Limited
Role : ServiceDeskEngineer Location : Southampton Salary : £26,000 - £28,000 We are now recruiting a TOP MSP in Southampton currently experiencing rapid growth! They are looking for a ServiceDeskEngineer to join their talented Team of Engineers. In this role you will … working in a fast-paced and highly technical environment and will progress and develop both internally and technically very quickly. If you are a ServiceDeskEngineer looking for a role with ample progression and growth opportunities to infrastructure, Projects and Technical Consultancy - this is the role more »
Job Description: 3rd line servicedeskengineer (MSP) Location: Borehamwood Hours: Mon Fri - 8-5pm Duration: Permanent Salary: 40-45k DOE Role Description: This is a full-time on-site role located in Borehamwood for a 3rd Line ServiceDeskEngineer (MSP … . As part of the servicedesk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line ServiceDesk Engineers. You will work with a variety of technologies and join our friendly … supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications · A bachelor’s degree in computer science, Information Technology, or equivalent work experience · Knowledge of Windows Server Platforms, Virtualisation technologies, Backup more »
Chester, Cheshire, United Kingdom Hybrid / WFH Options
Pontoon
Tittle: ServiceDeskEngineer/Analyst Duration: 12 Months (Possibility for extension) Location: Chester/Hybrid (4 days per week on site) Rate: A highly competitive salary is available for suitable candidates Role Profile Our client, a prominent player in the investment banking industry, is seeking a … dedicated and customer-oriented ServiceDeskEngineer to join their team. As a ServiceDeskEngineer, you will play a crucial role in providing first-line support to internal employees via voice and chat channels as part of their 24/7 Global Service … prioritise workload. Ability to multitask and maintain focus on all areas of responsibility concurrently. Experience in a technology call centre and/or customer service role. Ability to utilise multiple resources to determine causes and resolutions of problems and incidents. Experience with Windows 10/11, MS Office suite more »
Hertford, Hertfordshire, South East, United Kingdom
AWD Online
ServiceDesk Analyst/IT Helpdesk Technical Support Engineer who has excellent remote troubleshooting skills with the ability to diagnose software and hardware faults, whilst supporting customers and Field Engineers remotely is required for a busy Help Desk with well-established and leading digital print solution … Experience) +Benefits LOCATION: Hertford, Hertfordshire 100% Office Based JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a ServiceDesk Analyst/IT Helpdesk Technical Support Engineer (known within the business as a Remote Customer Support Engineer) who has excellent … remote troubleshooting skills with the ability to diagnose software and hardware faults. Working as the ServiceDesk Analyst/IT Helpdesk Technical Support Engineer you will join the companys Help Desk Team, assisting customers and Engineers remotely. As the ServiceDesk Analyst/IT more »
Role: ServiceDeskEngineer Location: Shrivenham (Fully On-Site) Working Arrangement: Shift-Based (including Nights, Weekends and Bank Holidays) Salary: £26,000 - £30,000 (with rotational shift allowance) Network IT are looking for a ServiceDeskEngineer to join our clients prestigious 24/… work on a rotational shift pattern, including nights, weekends, and public holidays, to ensure IT systems run optimally around the clock. Role As a ServiceDesk Support Engineer, you'll be the first point of contact for all IT-related inquiries and incidents, ensuring minimal downtime for … in the ticketing system. Develop knowledge base articles and user guides for improved troubleshooting. Monitor system alerts and perform routine checks to maintain IT service performance. Collaborate with other teams to resolve complex issues. Ensure compliance with IT service management best practices, including SLAs and ITIL guidelines. What more »
Role: ServiceDeskEngineer Location: North Yorkshire Salary: £37,000 - £43,000 per annum Technical Resources are seeking an experienced ServiceDeskEngineer in North Yorkshire to provide exceptional IT support and incident resolution, ensuring the smooth operation of critical public sector services. The … users. Responsibilities: Maintain a CSAT score of 8.5+ for all customers. Travel to customer sites across the UK and internationally as required. Answer incoming service calls, ensuring every call is captured and appropriately actioned. Act as a technical point of escalation for servicedesk colleagues, ensuring quick … being worked on. Ensure all changes are logged according to Change Management processes. Proactively respond to monitoring alerts. Perform weekly ticket reviews and monthly service reviews with clients. Manage and maintain Licensing and certificates for customers. Ensure compliance with ISO27001, 9001, 14001, & 45001 policies and procedures. Ensure the confidentiality more »
IT ServiceDeskEngineer £30,000 - £40,000 per annum - DOE Full Time - Onsite Location: Leeds – Marshalls Mill, Holbeck At Afinite we’re looking for a proactive and positive IT ServiceDeskEngineer to join the team and support our customers with valuable IT … across the UK, EU, and US, we deliver IT solutions that drive growth, efficiency, and reliability. Known for our technical expertise and transparent, approachable service, we build lasting partnerships with our clients based on trust. Core Role In this role, you’ll provide valuable IT support for Microsoft … customer requests via email and phone, collaborating to resolve and progress their queries. When necessary, you’ll escalate issues appropriately to ensure a smooth service experience. You’ll also configure and support end-user equipment, manage server and Microsoft 365 infrastructure, and work alongside our business support team to more »
ServiceDeskEngineer Maidenhead/Newbury (office based) £24,000 - £27,000 + Company benefits About the Company: Our client was formed in 2010 offering a boutique IT & Communications service. Customer needs are listened to & understood rather than the ‘sheep dip’ approach to service delivery adopted … they arise and/or proactively prevent problems arising Assist with setting up and resolving issues with customer equipment. Log all incidents in the ServiceDesk system as required/directed and follow procedures and processes. Take ownership of client incidents and be proactive when dealing with them. … a solid understanding of their business needs and issues. Consistently document knowledgebase with client information and fixes. Working within the guidelines of client specific service level agreements and objectives. The Candidate: 1-2 years’ experience on a ServiceDesk or a similar role within an IT support more »
Maidenhead, Royal Borough of Windsor and Maidenhead, Berkshire, United Kingdom
Reboot Recruit Ltd
ServiceDeskEngineer Maidenhead/Newbury (office based) £24,000 - £27,000 + Company benefits About the Company: Our client was formed in 2010 offering a boutique IT & Communications service. Customer needs are listened to & understood rather than the ‘sheep dip’ approach to service delivery adopted … they arise and/or proactively prevent problems arising Assist with setting up and resolving issues with customer equipment. Log all incidents in the ServiceDesk system as required/directed and follow procedures and processes. Take ownership of client incidents and be proactive when dealing with them. … a solid understanding of their business needs and issues. Consistently document knowledgebase with client information and fixes. Working within the guidelines of client specific service level agreements and objectives. The Candidate: 1-2 years’ experience on a ServiceDesk or a similar role within an IT support more »
City of London, London, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
Remote ServiceDeskEngineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote ServiceDeskEngineer role involves providing comprehensive IT support, including … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities more »
East London, London, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
Remote ServiceDeskEngineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote ServiceDeskEngineer role involves providing comprehensive IT support, including … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities more »
Altrincham, Greater Manchester, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
Remote ServiceDeskEngineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote ServiceDeskEngineer role involves providing comprehensive IT support, including … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities more »
Leigh, Greater Manchester, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
Remote ServiceDeskEngineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote ServiceDeskEngineer role involves providing comprehensive IT support, including … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities more »
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
Remote ServiceDeskEngineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote ServiceDeskEngineer role involves providing comprehensive IT support, including … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities more »
Bury, Greater Manchester, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
Remote ServiceDeskEngineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote ServiceDeskEngineer role involves providing comprehensive IT support, including … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities more »
Bolton, Greater Manchester, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
Remote ServiceDeskEngineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote ServiceDeskEngineer role involves providing comprehensive IT support, including … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities more »
Remote ServiceDeskEngineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote ServiceDeskEngineer role involves providing comprehensive IT support, including … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities more »
Remote ServiceDeskEngineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote ServiceDeskEngineer role involves providing comprehensive IT support, including … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities more »
Central London / West End, London, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
Remote ServiceDeskEngineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote ServiceDeskEngineer role involves providing comprehensive IT support, including … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities more »
Ashton-Under-Lyne, Greater Manchester, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
Remote ServiceDeskEngineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote ServiceDeskEngineer role involves providing comprehensive IT support, including … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities more »