St. Ives, Cambridgeshire, East Anglia, United Kingdom
Understanding Recruitment
ServiceDeskEngineer Are you a ServiceDeskEngineer looking for your next exciting opportunity? A brand-new position has arisen for a ServiceDeskEngineer to join a leading manage service provider in Cambridge where you will be providing … Microsoft based support across their wide range of clients. As the ServiceDeskEngineer, you will be expected to be based five days a week on-site in St Ives, Cambridge. You will be expected to have experience of Windows applications as well as Office 365 and … ideally knowledge of networks. This is a great opportunity for an ambitious Field ServiceEngineer to further develop their career. The ServiceDeskEngineer will provide direct support to customers and colleagues whilst also having the opportunity to showcase their technical and stakeholder management skills. More ❯
ServiceDeskEngineer (1st/2nd Line) We are working with a leading IT service provider that is looking for a skilled ServiceDeskEngineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a … support and solutions to a diverse client base. Responsibilities: Logging all actions and ensuring accurate documentation in ConnectWise. Answering calls and delivering excellent customer service at all times. Meeting individual and team KPI targets in line with ServiceDesk goals. Escalating IT issues to the Senior ServiceDeskEngineer or ServiceDesk Manager when required. Managing and maintaining IT Glue documentation for customers and internal use. Collaborating with the Sales team to provide solutions and recommendations. Supporting hosted environments and local infrastructure for clients. Diagnosing and resolving technical issues for clients and More ❯
IT ServiceDeskEngineer Suffolk Circa 30,000 On behalf of our client, we are seeking a ServiceDesk Analyst to join an established team to help support the smooth operation of IT Services across the organisation. The successful candidate will offer proven experience working … within an IT ServiceDesk environment or an IT Support related role. This is a fantastic opportunity to join a growing company that have created an excellent working culture and been nationally recognised for doing so. Responsibilities: Provide end user support remotely and virtually. Complete onboarding and offboarding … completion. Escalate support tickets and engage with different teams across the wider department. Demonstrate willingness for constant learning. Requirements: Experience working within an IT ServiceDesk and a customer service background. Network troubleshooting experience. Experience supporting Microsoft operating systems, Active Directory and MS Exchange. Excellent problem-solving More ❯
IT ServiceDeskEngineer Suffolk Circa £30,000 On behalf of our client, we are seeking a ServiceDesk Analyst to join an established team to help support the smooth operation of IT Services across the organisation. The successful candidate will offer proven experience working … within an IT ServiceDesk environment or an IT Support related role. This is a fantastic opportunity to join a growing company that have created an excellent working culture and been nationally recognised for doing so. Responsibilities: Provide end user support remotely and virtually. Complete onboarding and offboarding … completion. Escalate support tickets and engage with different teams across the wider department. Demonstrate willingness for constant learning. Requirements: Experience working within an IT ServiceDesk and a customer service background. Network troubleshooting experience. Experience supporting Microsoft operating systems, Active Directory and MS Exchange. Excellent problem-solving More ❯
Bury, east anglia, United Kingdom Hybrid / WFH Options
Syntax Integration Limited
Remote ServiceDeskEngineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote ServiceDeskEngineer role involves providing comprehensive IT support, including … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities More ❯
