2 of 2 Service Desk Management Jobs in Sheffield

Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a Service Delivery Manager to join us. Our Service Delivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters a partnering … approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the service More ❯

are installed and maintained to support the colleges goal of moving from good to great. As part of the IT & Systems team, this role will provide direction to the Service Desk Team to ensure the delivery of high-quality technical support. Tasked with maintaining customer service excellence, this role oversees the resolution of technical issues, manages the … service desk's daily functions, and ensures that all user enquiries are addressed promptly and efficiently. You will have responsibility for developing, implementing, and refining service desk management policies and procedures to streamline support operations. The role will drive continuous improvement initiatives and foster a culture of knowledge-sharing and professional development within the team. … A key aspect is to support the broader departmental goals, ensuring the service desk is a reliable resource for all technology users. Main Responsibilities: Deliver an excellent customer service experience by ensuring all aspects of the IT Systems Team and its services are managed, and advice is provided where required. Manage the Service Desk Team More ❯