1 to 25 of 82 Service Desk Management Jobs in the UK

been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams.Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands. We put users and user-centric design at … is a reflection of our Strength in Balance model, which emphasises a balanced focus on our customers, our people, and a strong organisation. Through our comprehensive range of Managed Service offerings, we take ownership of the tasks that distract Customers from what really matters; driving their businessobjectivesand strategic initiatives.We enable them to save time, and reduce costs and risk … the potential of our ASPIRE Managed Services that place AI, continuousimprovementand business innovation at the heart of everything we do.From operational maintenance through to optimisation, we are trusted managed service experts with a sustainable, value-led approach and a wealth of industry sectorexpertiseand experience. Job Description Onsite role, Belfast, UK Full time position - 12-hour shifts with digital handovers More ❯

The role in a nutshell: The BTS Service Desk provides effective, professional, customer focussed, technical support for Toyota Financial Services UK, their Outsourced Providers and KINTO UK. IT (BTS) Service Desk Analysts provide 1st line support for all Incidents and Service Requests as well as some 2nd and 3rd line support to specific services. This … services it needs), Guide (guiding the business through change using expertise and experience) and Guard (always protect the business). What you'll be doing: Supporting IT Services (Incident Management/Request Fulfilment): Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT service management tool, while delivering excellent and clear communications of incidents, service requests and service updates to our customers within agreed timescales. Delivery of first-class customer service; ensuring the customer is satisfied with the resolution of the call prior to closure. Keep detailed, accurate and consistent records for the teams' calls to ensure they are More ❯

we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you! Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service … the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are seeking an experienced and … results-driven Senior Service Desk Analyst to work on a customer site based in Edinburgh. You will be embedded within the customer’s on-site team and will work directly with their IT Service Management (ITSM) tooling, specifically JIRA. As an IT Service Desk Analyst, you are the first point of contact for technical More ❯

ID Device and endpoint support (Windows 10/11, Intune) CRM platforms and proprietary business systems Manage and maintain technical documentation, knowledgebase articles, and system support records. With the Service Desk Management, ensure ticket SLAs and priorities are met and reviewed, and that root causes are investigated where needed. Liaise with 3rd party suppliers and software vendors … or patching. Business Systems & CRM Responsibility Take operational ownership of the CRM systems and business-critical applications that underpin multiple group businesses — including systems used by sales, operations, customer service, and compliance teams. Understand how these systems are used in each business unit and how data flows between them. Maintain system performance, access management, configuration changes, and patching … 1st line analyst, offer coaching where needed, and ensure smooth escalation paths are in place. Help plan workloads and priorities between reactive support and proactive systems work. Encourage a service-focused culture and lead by example in communication, documentation, and user support. Process, Project & Service Improvement Contribute to the delivery of small-to-medium system improvement projects, such More ❯

been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams.Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands. We put users and user-centric design at … is a reflection of our Strength in Balance model, which emphasises a balanced focus on our customers, our people, and a strong organisation. Through our comprehensive range of Managed Service offerings, we take ownership of the tasks that distract Customers from what really matters; driving their businessobjectivesand strategic initiatives.We enable them to save time, and reduce costs and risk … the potential of our ASPIRE Managed Services that place AI, continuousimprovementand business innovation at the heart of everything we do.From operational maintenance through to optimisation, we are trusted managed service experts with a sustainable, value-led approach and a wealth of industry sectorexpertiseand experience. Job Description Onsite role Belfast Full time position - 12-hour shifts with digital handovers to More ❯

have been delivering innovative, secure, and cost-effective technology solutions and services to a diverse range of industries. Their forward-thinking approach, combined with a strong commitment to customer service and long-term partnerships, has positioned them as a trusted advisor in the IT services space As the Service Desk Manager, you will provide strategic leadership to … . Your role will be pivotal in driving operational excellence, cultivating a culture of continuous improvement, and ensuring the consistent delivery of exceptional customer service. You will align service delivery with organizational goals, effectively manage stakeholder expectations, and contribute to the ongoing enhancement of their IT service management practices. Essential Requirements: Proven experience managing a multi-tiered … IT support team (1st to 3rd line) Strong leadership and team management skills Demonstrated hands-on technical expertise across a broad range of IT systems and infrastructure, including end-user support, networking, cloud platforms (e.g., Microsoft 365, Azure), and enterprise tools Ability to understand and escalate complex technical issues Excellent interpersonal and communication skills with the ability to provide More ❯

IT PMO unit forms part of ITS. ITS provides application and infrastructure services to the company and its customers.This covers all aspects of IT services from operational IT Support,Service Desk Management to innovation and transformation programmes supporting the business. The IT PMO team is responsible for supporting, co-ordination and implementation of the ITS projects within … with the delivery of the IT aspects of the business projects. Job Description The company is looking for a new Project Manager form part of the IT PMO Project Management team, reporting directly into a Programme Manager, and will be allocated a subset of the projects to deliver. As a Project Manager at the company, you will oversee and … deliver assigned projects, ensuring they are completed on time, within scope, and budget. The candidate will adhere to the PPMO framework, collaborating closely with the Portfolio Management team to manage risks, issues, and dependencies. Your role includes developing detailed project plans, maintaining high-quality standards for deliverables, and effectively communicating progress to stakeholders. You will also contribute to maintaining More ❯

focus on value, performance, and accountability. Collaborate closely with peers in creative technology, finance, HR, and external networks to share insights and align strategic priorities. Promote a culture of service excellence, inclusion, and digital innovation across the organisation. Technical Environment Includes: Security Tools : McAfee ePolicy Orchestrator, Microsoft Defender, endpoint protection solutions Networking : Cisco-based infrastructure, VOIP (e.g., Mitel), cloud … backup, VPN Applications : SQL Server, SCCM, PowerShell scripting, service desk management tools About You: Proven experience in a senior IT leadership role within a complex or highly regulated environment. Strong background in infrastructure planning, security strategy, and enterprise-level IT operations. Adept in managing IT budgets, procurement processes, and strategic partnerships. Deep understanding of cyber security risks … of Information Technology jobs in London Area, United Kingdom . London, England, United Kingdom 1 week ago London, England, United Kingdom 3 hours ago Senior Director, Head of IT Service Delivery London, England, United Kingdom 2 weeks ago London, England, United Kingdom 3 days ago London, England, United Kingdom 4 weeks ago Head of Technology - Pharmaceutical - up to £150k More ❯

Job Description:- We are seeking a dynamic and experienced Service Delivery Manager to lead the service delivery and support desk for a luxury skincare brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand … in the luxury skincare industry. The candidate for this role should be technically excellent, with a strong background in IT support, IT infrastructure, and service management, combined with project management skills and the ability to lead and inspire a team. Key Responsibilities Leadership Lead, inspire, and develop strategy for our service delivery and support desk … Serve as a subject matter expert, fostering a proactive learning environment, implementing industry best practices, and providing 3rd line escalation support. Provide guidance and leadership during organizational change. Project Management & Strategy Develop ServiceNow ITSM to automate processes and create scalable solutions. Collaborate with stakeholders to understand challenges and develop scalable solutions. Manage IT project budgets and execute projects to More ❯

a Technical Team Manager to take the reins of a high-performing support team delivering end-to-end user and infrastructure support across secure enterprise environments. This role blends service desk management, stakeholder collaboration, and technical team leadership across a wide-ranging infrastructure stack. It's an ideal opportunity for an experienced senior engineer or team lead … ready to move into a people-focused management role-without losing touch with the technical heartbeat of the organisation. You'll lead an 11-strong team of 1st, 2nd, and 3rd Line Engineers, manage KPIs and workflows, and shape team development while supporting internal improvement and automation initiatives using tools like Microsoft Service Center and SCOM. Key Responsibilities … Lead and develop a diverse IT support team across 1st-3rd Line functions • Oversee daily operations and service desk workflows, enforcing SLAs and KPIs • Drive automation through ITSM tooling and continuous improvement initiatives • Represent the team in Change Advisory Boards and incident escalation reviews • Coordinate software release and patch management cycles • Track performance metrics, write management More ❯

point of contact for technical support services, owning the coordination of responses to incidents and requests along with customer related engagement. Your key responsibilities will be to: Maintain the Service Desk function which customers will access for all their technology service requests, incidents, and queries (over 1000 users, two service desks, team of 8 excluding manager … Ensure details are captured and recorded in the Service Management call logging system and prioritised accordingly (Service Desk Systems Documentation) Track, update and manage calls through to resolution, escalating when necessary (eg performing a functional escalation, linking to a problem record or change record) Monitor and manage call queues, ensuring incidents and requests are addressed within … agreed service level targets Verify customer satisfaction before resolving incidents and requests Provide desk side and meeting room services, liaising with colleagues and customers to ensure effective communication, escalation, and knowledge sharing Maintain a technology asset database and Digital Services catalogue Execute scheduled system checks to ensure desktop software is up-to-date and at the required standard More ❯

days per week in the office £40,000 - £50,000 + benefits Fantastic new permanent opportunity for an experienced 3rd Line Infrastructure Engineer with this specialist IT managed service provider based in Bristol. We are looking for a dedicated IT professional with a passion for delivering exceptional support with a strong background in Microsoft 365 and other essential IT … their 3rd line issues. You will be expected to receive escalations from other Infrastructure Engineers and occasionally from Technical Consultants in the field. You will also work with the Service Desk Manager (SDM) to review tickets, respond to customer queries and accept ownership of troublesome tickets. Main responsibilities: Accept ownership of customer tickets as raised and see all … tickets through to resolution All tickets and work there on, must be recorded in the Service Desk management software Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved tickets to the appropriate internal teams and/or Vendors Receive escalation requests from other members of the team to More ❯

Bristol - Hybrid working 3 days per week in the office Fantastic new permanent opportunity for an experienced 3rd Line Infrastructure Engineer with this specialist IT managed service provider based in Bristol. We are looking for a dedicated IT professional with a passion for delivering exceptional support with a strong background in Microsoft 365 and other essential IT skills. As … their 3rd line issues. You will be expected to receive escalations from other Infrastructure Engineers and occasionally from Technical Consultants in the field. You will also work with the Service Desk Manager (SDM) to review tickets, respond to customer queries and accept ownership of troublesome tickets. Main responsibilities: Accept ownership of customer tickets as raised and see all … tickets through to resolution All tickets and work there on, must be recorded in the Service Desk management software Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved tickets to the appropriate internal teams and/or Vendors Receive escalation requests from other members of the team to More ❯

days per week in the office £40,000 - £50,000 + benefits Fantastic new permanent opportunity for an experienced 3rd Line Infrastructure Engineer with this specialist IT managed service provider based in Bristol. We are looking for a dedicated IT professional with a passion for delivering exceptional support with a strong background in Microsoft 365 and other essential IT … their 3rd line issues. You will be expected to receive escalations from other Infrastructure Engineers and occasionally from Technical Consultants in the field. You will also work with the Service Desk Manager (SDM) to review tickets, respond to customer queries and accept ownership of troublesome tickets. Main responsibilities: Accept ownership of customer tickets as raised and see all … tickets through to resolution All tickets and work there on, must be recorded in the Service Desk management software Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved tickets to the appropriate internal teams and/or Vendors Receive escalation requests from other members of the team to More ❯

focus on value, performance, and accountability. Collaborate closely with peers in creative technology, finance, HR, and external networks to share insights and align strategic priorities. Promote a culture of service excellence, inclusion, and digital innovation across the organisation. Technical Environment Includes: Security Tools : McAfee ePolicy Orchestrator, Microsoft Defender, endpoint protection solutions Networking : Cisco-based infrastructure, VOIP (e.g., Mitel), cloud … backup, VPN Applications : SQL Server, SCCM, PowerShell scripting, service desk management tools About You: Proven experience in a senior IT leadership role within a complex or highly regulated environment. Strong background in infrastructure planning, security strategy, and enterprise-level IT operations. Adept in managing IT budgets, procurement processes, and strategic partnerships. Deep understanding of cyber security risks More ❯

SCM Support Analyst – Support, associate, support analyst, support consultant, junior functional consultant, D365, SCM, D365SCM, D365 SCM, Dynamics 365, Dynamics 365 Supply Chain, supply chain, ERP, SupplyChain, Supply Chain Management, Production, Manufacturing – UK – Remote - £35k-45k Our end user client is looking for a D365 SCM Support Analyst to provide 1st and 2nd line support. Candidates need to have … previous experience in supporting the Supply Chain Management modules of D365 F&O, or Trade & Logistics or Production in Dynamics AX2012, to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM … module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels Ability to participate and contribute successfully More ❯

primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and … have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels Ability to participate and contribute successfully within a team environment. Must have strong problem-solving skills. Good organisation & prioritisation skills Be professional, flexible, able to work under pressure and adaptable to the changing needs of the organisation. Able to deal … and maintain user access lists/security around environment access. Train end users on elements of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams More ❯

Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales. D365 F&O experience – finance and/or SCM module knowledge. Previous Service Management experience (ITIL preferable). Excellent customer service skills and exceptional telephone manner. You will need to be a team player with a calm and friendly personality … and have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels. Ability to participate and contribute successfully within a team environment. Must have strong problem-solving skills. Good organisation & prioritisation skills. Be professional, flexible, able to work under pressure and adaptable to the changing needs of the organisation. Able to … and maintain user access lists/security around environment access. Train end users on elements of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams More ❯

Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales. D365 F&O experience – finance and/or SCM module knowledge. Previous Service Management experience (ITIL preferable). Excellent customer service skills and exceptional telephone manner. You will need to be a team player with a calm and friendly personality … and have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels. Ability to participate and contribute successfully within a team environment. Must have strong problem-solving skills. Good organisation & prioritisation skills. Be professional, flexible, able to work under pressure and adaptable to the changing needs of the organisation. Able to … and maintain user access lists/security around environment access. Train end users on elements of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams More ❯

What you'll be doing: Provide 1st and 2nd line support to end users across hardware, software, telecoms and systems. Monitor and manage incoming support tickets via the Incident Management System. Install, configure, and upgrade hardware and software. Manage and maintain network servers, system performance, and user access/security controls. Ensure systems are secure through proactive patching, backups … you'll work with: Windows Server 2019/2022, Windows 11, Azure Hybrid AD Microsoft 365 Admin, Teams, Intune/Autopilot Cisco Firewalls, VLANs, VPNs, Umbrella VMware, Datto (VM management & restoration), RDS Active Directory, Group Policy, Powershell Sentinel, Defender, NAS maintenance Print management (Papercut), Service Desk Management Cyber Security Essentials Plus, ISO27001 standards What we … starter who can manage priorities and take initiative Key Attributes: Organised, adaptable and proactive Great at building relationships across teams Business-aware with a strong focus on quality and service Keen to learn, grow and take ownership of your work This is a role with variety, responsibility, and plenty of scope to contribute to wider IT improvement projects - ideal More ❯

Service Desk Manager/Service Delivery/ITIL/Service Management/Permanent/Milton Keynes/up to £50,000pa + bonus/Onsite Overview Vivo Talent is working with an award-winning, fast growing technology business who are looking to add to their team. They're looking for an experience Service Desk Manager who is confident in their ability to lead and evolve their service desk and service delivery operations. As the Service Desk Manager you will oversee first and second line support while looking to drive efficiency throughout. This is a fantastic opportunity for someone looking to take the next step in their career and … have autonomy in the way that this service desk is shaped. Key Responsibilities: Lead and develop the service desk team, promoting a customer-first culture. Define and document SOPs for 1st/2nd line support and internal processes. Monitor and improve CSAT/NPS scores, first-contact resolution and SLA adherence. Deliver service performance reports More ❯

Service Desk Manager/Service Delivery/ITIL/Service Management/Permanent/Milton Keynes/up to £50,000pa + bonus/Onsite Overview Vivo Talent is working with an award-winning, fast growing technology business who are looking to add to their team. They're looking for an experience Service Desk Manager who is confident in their ability to lead and evolve their service desk and service delivery operations. As the Service Desk Manager you will oversee first and second line support while looking to drive efficiency throughout. This is a fantastic opportunity for someone looking to take the next step in their career and … have autonomy in the way that this service desk is shaped. Key Responsibilities: Lead and develop the service desk team, promoting a customer-first culture. Define and document SOPs for 1st/2nd line support and internal processes. Monitor and improve CSAT/NPS scores, first-contact resolution and SLA adherence. Deliver service performance reports More ❯

IT Service Desk Manager Manchester based (hybrid) Contract role 2 months (short term) Essential Qualifications ITIL Practitioner V3/4 or ITIL Service Management; Essential Skills and Experience Demonstrable leadership skills evidenced by an ability to identify and adopt appropriate management and leadership strategies and styles to suit specific situations; Excellent customer service and … performing teams and engaging staff in effective delivery of services; Building a scalable, technically adept IT Support team that is underpinned by customer focussed culture; Drive adherence to ensure Service levels are achieved and exceeded, proved through robust and trusted reporting and continuous monitoring of all aspects of the Service Desk; Ensure all Service Levels, Critical … Success Factors and KPIs are adhered to, monitored, and reported on; Developing an incident/problem management framework; Significant previous experience in ITIL Support/Service Desk Management; Additional Desirable Qualifications Relevant Degree in an IT related subject or equivalent level of knowledge gained through experience and further training/development; MCSE or equivalent. Additional Desirable More ❯

a team serving approximately 750 staff members, ensuring the smooth implementation of the existing IT strategy while managing day-to-day IT operations and maintaining high standards of IT service delivery to safeguard the IT infrastructure. Role and Responsibilities Strategy Implementation: Execute and oversee the existing IT strategy aligned with the firm’s goals, ensuring effective and timely delivery … of IT projects. Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance environment. Service Desk Management: Ensure efficient operation of the service desk, providing outstanding support across multiple offices. Service Delivery … Oversee IT service delivery to meet business needs and SLAs, implementing best practices for IT service management and continuous improvement. Infrastructure and Operations: Lead infrastructure initiatives to ensure robust, reliable systems, compliance with regulations, and effective risk management. Stakeholder Engagement: Collaborate with senior management and stakeholders to understand IT needs and communicate developments effectively. Skills & Qualifications More ❯

Peaple Talent have partnered with a leading professional service company based in central Cardiff who are recruiting an experienced and Head of IT to lead their IT function. This critical role will support a team that serves approximately 750 members of staff, ensuring the smooth implementation of our existing IT strategy whilst successfully managing the day to day IT … operations along with maintaining very high standards of IT service delivery safeguarding the IT infrastructure. Role and responsibilities Strategy Implementation: Execute and oversee the existing IT strategy in alignment with the firm’s goals, ensuring effective and timely delivery of IT projects. Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk Manager … Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the service desk operates efficiently, providing outstanding support to all staff members across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs and comply with established SLAs. More ❯