8 of 8 Service Desk Management Jobs in the UK

Service Desk Manager required by an established company in East London/Essex borders paying upto 50k + 3k car allowance. We require a Service Desk Manager with at least 3 years experience in Service Desk Management within an ITIL environment. It is … to their sites and services that may require visits within the London area To strengthen the team, they are looking to recruit an experienced Service Desk Lead/Manager to hold responsibility for managing a Service Desk of 5. This is a hands-on role and … ideally suit someone who is currently a hands-on manager or team leader looking for a new challenge. What you'll be doing Line management of small service desk team, including resources and work allocation Hands-on technical trouble shooting Define and document 1st and 2nd line More ❯

Service Desk Manager required by an established company in East London/Essex borders paying upto 50k + 3k car allowance. We require a Service Desk Manager with at least 3 years experience in Service Desk Management within an ITIL environment. It is … to their sites and services that may require visits within the London area To strengthen the team, they are looking to recruit an experienced Service Desk Lead/Manager to hold responsibility for managing a Service Desk of 5. This is a hands-on role and … ideally suit someone who is currently a hands-on manager or team leader looking for a new challenge. What you'll be doing Line management of small service desk team, including resources and work allocation Hands-on technical trouble shooting Define and document 1st and 2nd line More ❯

The role of Service Desk Analyst sits within the UK Information Systems (UKIS) department and reports in to the Head of IT Operations. UKIS is based in Manchester, providing support to Rubix UK, Ireland, Iceland & Group UK sites throughout the UK. The purpose of the role is to … Respond to phone calls and emails establish the level of assistance required and seek to provide solutions Log all incidents and requests on the Service Desk Management system Take ownership of user issues Provide suitable workarounds and/or contingencies where appropriate Maintain active communications with the … end user to ensure that they are aware of status Maintain a log of progress in the service management system If necessary, progress the call to the next line of support and/or any appropriate third party for further assistance Proactively identify recurring incidents and initiate problem More ❯

Magento Service Desk Manager (or Analyst looking to make the leap into a manager role), is required by my client who are an eCommerce Technical Development Agency. This role is remote based. They are passionate about innovating within eCommerce - whether working directly on projects with retailers or developing … will also need the ability to diagnose and resolve common Magento issues, including performance bottlenecks, payment gateway problems, and integration errors. As a Technical Service Desk Manager, you will be responsible for the successful delivery of all client tickets raised via the Service Desk, including ensuring … platforms. Strong communication skills to effectively liaise with clients, understand their issues, and explain technical concepts in a non-technical manner. Experience with support desk ticketing systems like Zendesk, Freshdesk, or Jira Service Desk for managing and prioritising customer requests. Knowledge of SLAs and the ability to More ❯

and Azure cloud. Role Overview: We are seeking an experienced Director of Cloud & IT Operations to ensure the quality and cost-effectiveness of our Service Delivery, Applications, and Technology services. This role is crucial in aligning IT services with business requirements and managing ongoing relationships with key stakeholders and … suppliers. Key Responsibilities: Leadership: Develop and manage technical strategies, ensuring IT services meet both operational and strategic demands. Service Desk Management: Lead an effective IT Operations Service and Service Desk. Performance Management: Develop and manage KPIs, SLAs, and other service management reporting … ensuring team performance aligns with these agreements. Quality Assurance: Ensure departmental processes for IT service desk queries are effective and approve any necessary policy or process changes. Data Analysis: Analyse service delivery data to assess performance against standards, KPIs, or objectives. Corrective Actions: Initiate and lead corrective More ❯

JMW Solicitors are searching for a customer focused and experienced IT Analyst to join our IT Department's London-based Service Delivery team. As an IT Analyst, you and other members of the Service team will be the first point of contact for all users via telephone, email … and face to face in conjunction with a service desk management system within an agreed SLA. You will be responsible for assisting with the maintenance and support of IT systems as well as contributing to IT project work as required. The working hours for this role will … shifts between 08:00 and 18:00), with additional paid overtime as part of an out of hours rota. Responsibilities Reporting to the IT Service Manager, the key deliverables of this role will include: Delivery of high-quality technical support on a range of technologies. Hands-on attitude to More ❯

the business. Acting as a mentor, you will coach colleagues with less experience in completing projects on time and in accordance with the change management procedure. Essential: Ability to install and configure Windows Server 2022/2025 technologies, including WSUS, Active Directory, Group Policy, DHCP, NPS, LDAPS, LAPS, AppLocker … with Dell SANs (including iSCSI, Raid) and Dell Servers Experience using Software such as: Nessus, Ad Audit Plus, Siem, Wireshark, SQL Server, and Jira Service Desk Management Networking: Routing Protocols (OSPF) Multicast QoS Layer 2 Protocols (RSTP, VLANs, Port Channels, Trunking, Storm Control, BPDU Guard) Security (802.1x More ❯

the business. Acting as a mentor, you will coach colleagues with less experience in completing projects on time and in accordance with the change management procedure. Essential: Ability to install and configure Windows Server 2022/2025 technologies, including WSUS, Active Directory, Group Policy, DHCP, NPS, LDAPS, LAPS, AppLocker … with Dell SANs (including iSCSI, Raid) and Dell Servers Experience using Software such as: Nessus, Ad Audit Plus, Siem, Wireshark, SQL Server, and Jira Service Desk Management Networking: Routing Protocols (OSPF) Multicast QoS Layer 2 Protocols (RSTP, VLANs, Port Channels, Trunking, Storm Control, BPDU Guard) Security (802.1x More ❯