16 of 16 Service Desk Management Jobs in the UK excluding London

IT PMO unit forms part of ITS. ITS provides application and infrastructure services to the company and its customers.This covers all aspects of IT services from operational IT Support,Service Desk Management to innovation and transformation programmes supporting the business. The IT PMO team is responsible for supporting, co-ordination and implementation of the ITS projects within … with the delivery of the IT aspects of the business projects. Job Description The company is looking for a new Project Manager form part of the IT PMO Project Management team, reporting directly into a Programme Manager, and will be allocated a subset of the projects to deliver. As a Project Manager at the company, you will oversee and … deliver assigned projects, ensuring they are completed on time, within scope, and budget. The candidate will adhere to the PPMO framework, collaborating closely with the Portfolio Management team to manage risks, issues, and dependencies. Your role includes developing detailed project plans, maintaining high-quality standards for deliverables, and effectively communicating progress to stakeholders. You will also contribute to maintaining More ❯

What you'll be doing: Provide 1st and 2nd line support to end users across hardware, software, telecoms and systems. Monitor and manage incoming support tickets via the Incident Management System. Install, configure, and upgrade hardware and software. Manage and maintain network servers, system performance, and user access/security controls. Ensure systems are secure through proactive patching, backups … you'll work with: Windows Server 2019/2022, Windows 11, Azure Hybrid AD Microsoft 365 Admin, Teams, Intune/Autopilot Cisco Firewalls, VLANs, VPNs, Umbrella VMware, Datto (VM management & restoration), RDS Active Directory, Group Policy, Powershell Sentinel, Defender, NAS maintenance Print management (Papercut), Service Desk Management Cyber Security Essentials Plus, ISO27001 standards What we … starter who can manage priorities and take initiative Key Attributes: Organised, adaptable and proactive Great at building relationships across teams Business-aware with a strong focus on quality and service Keen to learn, grow and take ownership of your work This is a role with variety, responsibility, and plenty of scope to contribute to wider IT improvement projects - ideal More ❯

Peaple Talent have partnered with a leading professional service company based in central Cardiff who are recruiting an experienced and Head of IT to lead their IT function. This critical role will support a team that serves approximately 750 members of staff, ensuring the smooth implementation of our existing IT strategy whilst successfully managing the day to day IT … operations along with maintaining very high standards of IT service delivery safeguarding the IT infrastructure. Role and responsibilities Strategy Implementation: Execute and oversee the existing IT strategy in alignment with the firm’s goals, ensuring effective and timely delivery of IT projects. Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk Manager … Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the service desk operates efficiently, providing outstanding support to all staff members across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs and comply with established SLAs. More ❯

MAC) Location: Leeds (Hybrid, 2 days per week on-site including Mondays) Duration: 12 Months Pay: Umbrella In this role, you will take on a leadership position in a Service Desk environment, ensuring smooth operations and supporting the creation of a MAC support service from the ground up in an enterprise setting. Key Responsibilities: Provide expert 1st … line support for macOS, software applications, and Apple hardware, including peripherals. Deliver exceptional customer service and technical assistance to colleagues. Troubleshoot and resolve complex technical issues, including software, macOS systems, and network connectivity. Collaborate with cross-functional teams to identify and implement service improvements. Develop and maintain troubleshooting guides for macOS. Train and mentor junior IT staff on … date with the latest macOS updates, features, and security patches. Act as a point of technical expertise within the team. Use ServiceNow to analyze and manage the Mac Support service, taking ownership of critical issues and ensuring SLAs are met. Support the wider service desk management and contribute to the overall service delivery, ensuring all More ❯

Service Desk Manager/Service Delivery/ITIL/Service Management/Permanent/Milton Keynes/up to £50,000pa + bonus/Onsite Overview Vivo Talent is working with an award-winning, fast growing technology business who are looking to add to their team. They're looking for an experience Service Desk Manager who is confident in their ability to lead and evolve their service desk and service delivery operations. As the Service Desk Manager you will oversee first and second line support while looking to drive efficiency throughout. This is a fantastic opportunity for someone looking to take the next step in their career and … have autonomy in the way that this service desk is shaped. Key Responsibilities: Lead and develop the service desk team, promoting a customer-first culture. Define and document SOPs for 1st/2nd line support and internal processes. Monitor and improve CSAT/NPS scores, first-contact resolution and SLA adherence. Deliver service performance reports More ❯

Service Desk Manager/Service Delivery/ITIL/Service Management/Permanent/Milton Keynes/up to £50,000pa + bonus/Onsite Overview Vivo Talent is working with an award-winning, fast growing technology business who are looking to add to their team. They're looking for an experience Service Desk Manager who is confident in their ability to lead and evolve their service desk and service delivery operations. As the Service Desk Manager you will oversee first and second line support while looking to drive efficiency throughout. This is a fantastic opportunity for someone looking to take the next step in their career and … have autonomy in the way that this service desk is shaped. Key Responsibilities: Lead and develop the service desk team, promoting a customer-first culture. Define and document SOPs for 1st/2nd line support and internal processes. Monitor and improve CSAT/NPS scores, first-contact resolution and SLA adherence. Deliver service performance reports More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and aligned … with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery … Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and aligned … with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery … Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills More ❯

VPNS, Hospital WAN, LAN, and Wi-Fi. You would also be expected to help deliver network solutions that can meet the demands of the business through IT projects and service improvement. Supporting the Senior Technical Architects focussing on network strategy and helping our non-senior network engineers to grow and ensure an effective team. Also, dealing with and resolving … all incidents, requests, change, and problem records logged via the service desk management solution, including email to ensure that resolutions are maintained within SLA. Delivery of service improvement activities and business IT projects on time is critical to supporting the business through evolving change. Assist in prioritising project delivery without compromising BAU activity, both personally and … across the team. Regular capacity reviews and proactive maintenance to ensure high levels of service availability are a key responsibility. Identification and recording of business and technical risk and maintaining hardware & software asset inventory via the CMDB. Key Responsibilities: To understand the impact that a change will have on existing resource utilisation. Responsibly providing cover to the Senior Technical More ❯

environment, we would like to hear from you. Main duties of the job We are looking for an organised IT Support Administrator to provide efficient administration to the HealthHero Service Desk, ensuring Employee and Customer enquiries are logged and routed appropriately. About us HealthHero is a digital-first,end-to-end healthcare provider. We connect smart digital tools … a team environment, we would like to hear from you. About the role We are looking for an organised IT Support Administrator to provide efficient administration to the HealthHero Service Desk, ensuring Employee and Customer enquiries are logged and routed appropriately. Working closely with the Technical Support Team the post holder will be responsible for ensuring all internal … completed to a high standard ensuring accuracy at all times. Day-to-day, you will be expected to: Answer customer enquiries by phone, email, web and live chat Ensure service users are updated on their technical support calls or queries. Complete IT inductions with new members of staff. Ensure the IT Service Desk management system is More ❯

to meet the demands of the business. Acting as a mentor, you will coach colleagues with less experience in completing projects on time and in accordance with the change management procedure. Essential: Ability to install and configure Windows Server 2022/2025 technologies, including WSUS, Active Directory, Group Policy, DHCP, NPS, LDAPS, LAPS, AppLocker, Certificate Authority (Public Key Infrastructure … V, vSphere, and VMware. Experience with Dell SANs (including iSCSI, Raid) and Dell Servers Experience using Software such as: Nessus, Ad Audit Plus, Siem, Wireshark, SQL Server, and Jira Service Desk Management Networking: Routing Protocols (OSPF) Multicast QoS Layer 2 Protocols (RSTP, VLANs, Port Channels, Trunking, Storm Control, BPDU Guard) Security (802.1x, Port Security, IPSec VPN, access More ❯

to meet the demands of the business. Acting as a mentor, you will coach colleagues with less experience in completing projects on time and in accordance with the change management procedure. Essential: Ability to install and configure Windows Server 2022/2025 technologies, including WSUS, Active Directory, Group Policy, DHCP, NPS, LDAPS, LAPS, AppLocker, Certificate Authority (Public Key Infrastructure … V, vSphere, and VMware. Experience with Dell SANs (including iSCSI, Raid) and Dell Servers Experience using Software such as: Nessus, Ad Audit Plus, Siem, Wireshark, SQL Server, and Jira Service Desk Management Networking: Routing Protocols (OSPF) Multicast QoS Layer 2 Protocols (RSTP, VLANs, Port Channels, Trunking, Storm Control, BPDU Guard) Security (802.1x, Port Security, IPSec VPN, access More ❯

and meeting KPI’s to drive an exceptional customer experience. The Head of Engineering and Network Maintenance will also be responsible for the end-to-end customer installation process, management of active network faults and a network maintenance programme to ensure service stability across our active customer based. Lead the Engineering and pre-enablement teams with a focus … on first-time installation Implement a network maintenance programme to ensure 99% network stability Operational and commercial management of the 3rd party installations contract working in CPPC Budget and monitoring/driving Continuous Improvement Ensure Business installations are completed within the design and scope of work Oversee the Openreach and KCOM PIA process, ensuring compliance with Openreach guidelines Ensure … Provide an on-call and OOH support structure across the team Drive efficiencies through ongoing system and process development, working closely with the internal development team Work closely with Service Desk Management team to ensure customer faults, delayed orders and onboarding issues are managed and dealt with efficiently Prepare and report progress against KPI’s and produce More ❯

are looking for an IT focussed Project Manager to join the team on a 6+ month contract. The team focus on infrastructure projects including IT services, operational IT support, service desk management, innovation, PMO and transformation. The successful candidate will be responsible for developing detailed project plans, heading up technical projects in the following areas: - Infrastructure continuous … improvement - Networks - Security - End user computing - Cloud migration (Azure) Key Skills: - Communication, stakeholder management, collaboration, resource forecasting and budgeting For more information and immediate consideration please contact Mimi on (phone number removed) and (url removed). By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role More ❯

support. The Software Operations Lead will collaborate closely with the development leads, and will focus on the effective coordination of developer resources and day-to-day incident and task management across a suite of internally developed systems. Key Responsibilities of the Software Operations Lead: Take operational ownership of support tickets, bug reports and incident requests relating to internal applications. … clear view of ongoing issues, priorities and timeframes. Excellent communication and coordination skills, with the ability to liaise confidently with both technical staff and non-technical stakeholders. Experience in service desk management, technical coordination or incident management roles would be considered relevant, particularly where there is crossover with software or application environments. To discuss this exciting More ❯

support. The Software Operations Lead will collaborate closely with the development leads, and will focus on the effective coordination of developer resources and day-to-day incident and task management across a suite of internally developed systems. Key Responsibilities of the Software Operations Lead: Take operational ownership of support tickets, bug reports and incident requests relating to internal applications. … clear view of ongoing issues, priorities and timeframes. Excellent communication and coordination skills, with the ability to liaise confidently with both technical staff and non-technical stakeholders. Experience in service desk management, technical coordination or incident management roles would be considered relevant, particularly where there is crossover with software or application environments. To discuss this exciting More ❯