CF10, Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Artis Recruitment
IT ServiceDesk Manager required by our market leading, award winning, professional services organisation based in Cardiff. The successful candidate will lead and manage a team of 10 ServiceDesk Engineers across 3 sites in the UK supporting close to 1,000 users. This role will … be split between management (75%) and hands-on support (25%). The IT ServiceDesk Manager will play a crucial role in maintaining high levels of customer satisfaction, managing service delivery, and driving continuous improvement initiatives within the servicedesk function. Main Responsibilities: Management Lead, mentor, and manage a team of 10 servicedesk engineers, providing guidance, support, and coaching to ensure high performance and professional development. Oversee the day-to-day operations of the servicedesk, including ticket management, prioritisation, and resolution of IT support requests and more »
Employment Type: Permanent
Salary: £37500 - £40000/annum + Hybrid Working & Great Benefits
Client: A leading cosmetic firm in the United Kingdom Job Title: Information Technology ServiceDesk Manager Location: London W1U 8ED, United Kingdom Job Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support desk for … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically excellent, with a strong … background in IT support, IT infrastructure and servicemanagement, combined with project management skills and the ability to lead and inspire a team. Key Responsibilities: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support more »
About the Role We have an excellent opportunity for a ServiceDesk Analyst to join our ServiceManagement team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Key Responsibilities Collaborating closely with team … and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the ServiceDeskmanagement tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using … event management systems and other tools, to identify incidents and take appropriate action to maintain and control the resolution of these incidents within in a timely manner. Liaising with specialist support teams. Following process and work instructions to resolve incidents, problems and events. Provide updates and reports on active more »
London, England, United Kingdom Hybrid / WFH Options
HireTalent - Diversity Staffing & Recruiting Firm
Title: IT Service Delivery Manager Position Type: Full-Time Location: London W1U 8ED. Hybrid work model (3 days/week on-site initially). JOB DESCRIPTION: We are seeking a dynamic and experienced Service Delivery Manager to lead the service delivery and support desk for a … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically proficient, with a strong … background in IT support and servicemanagement, combined with project management skills and the ability to lead and inspire a team. KEY RESPONSIBILITIES: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and servicemore »
our Go Beyond network strategy 2025 our vision is to become ‘the most valued network in the profession’. The Associate director of IT service delivery will provide seamless and responsive IT support, orchestrating and enhancing the delivery of efficient, user-focused IT services, encompassing technical support, desktop management, and user experience optimisation. Main Responsibilities End User Support Management Lead a team responsible for providing comprehensive end-user support, addressing hardware, software, and connectivity issues. Implement and refine support processes to enhance efficiency and responsiveness. Enhance processes and capabilities to ensure compliance, and GCCR Operationalisation. IT ServiceDeskManagement Direct the IT servicedesk function, ensuring timely and effective resolution of end-user incidents and service requests. Monitor servicedesk metrics and implement continuous improvement initiatives. Manage stakeholder expectations on IT Support Services and ensure users are fully heard more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
Reed Technology
A local business is looking for an IT Support Team Lead to be a technical SME alongside managing and mentoring a small service desk. Working within the IT Team, you will ensure effective service delivery ensuring the security and availability of business systems, network infrastructure and the Office365 …/Azure platform . You will lead a user-focused servicedesk whilst monitoring and maintaining systems and networks. This will include configuring, installing, and supporting all IT systems, diagnosing hardware and software faults and solving technical and application problems. You will have experience in servicedeskmanagement (Ideally aligned to ITIL best practices), supporting technical colleagues in a collaborative and fast-paced environment, and ensuring service standards are maintained. You will encompass technical support, drive continuous service improvement and contribute to the successful delivery of IT projects and overall IT Strategy. Experience more »
line team and improving IT Operations and EUC services? In this role, you will be tasked with elevating the customer experience within the IT service domain, focusing on managing daily operations and leading the 2nd line team to ensure optimal user engagement. This will entail building relationships with business … stakeholders, driving IT transformation initiatives, and overseeing service change activities. Key responsibilities will include team management, driving transformation efforts in people, processes, and technology, providing cross-functional collaboration, and promoting continuous improvement in the modern desktop service landscape. Additionally, you will need adept reporting skills, ongoing performance … management, and a solid grasp of IT servicemanagement principles. To excel in this position, you will need to have experience and a proven track record in servicedeskmanagement or similar leadership roles, along with experience in leading geographically dispersed teams through operational more »
Cambridge, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Circle Group
/10 Office 365 & SharePoint administration Microsoft Exchange Virtualisation Technologies (VMware ESXi, Hyper-V) Remote Desktop technologies (RDS, Citrix, Azure Virtual Desktop) Remote Monitoring & Management (RMM) technology Experience with Security technologies i.e. DLP Backup Technologies Ideally previous MSP experience/customer facing role The position entails assisting with T1 … T2 support and managing T3 requests, including precise call logging and appropriate escalation procedures. Collaboration with fellow ServiceDesk members and line management is essential, fostering a culture of shared experiences and skills when relevant. As the 3rd Line IT Support Engineer, you will have: Strong communication … skills, both face to face and over the telephone Proficient in delivery accurate and clear reports to end users and management tiers Background in client admin and support Knowledgeable in network and server admininistration and support Ability to provide a secure, high-performance, reliable service to sophisticated and more »
300 CORNFORTH DRIVE, KENT SCIENCE PARK, SITTINGBOURNE, KENT, England
SOTA SOLUTIONS LTD
You will provide 1st and 2nd level ServiceDesk/Remote Support, basic maintenance and low complexity system builds/installation across the Sota Solutions portfolio of services. You will shadow existing permanent members of the team, throughout the learning cycle, until either the end of their programme … or until they are ready to move on. Role Main responsibilities: Carry out a wide range of 1st and 2nd level problem/request management and resolution activity, against prescribed service levels and across multiple hardware and software technologies Manage calls from customers and log tickets into the … Sota ServiceDeskManagement Tool Ensure all problems are progressed in line with Sota best practice Manage all problems and requests through to resolution and or fulfilment ensuring the customer and ticketing system are updated in a timely fashion Appropriately identify and prioritise customer problems/requests more »
a good understanding of Windows 10 Systems. Any further experience in the below would also be an advantage; Basic administration of the following systems ServiceDeskManagement tool Desktop & Device Management tool AV Technologies Active Directory. Entra AD M 365 Remote Desktop Services MDM Support (Intune more »
a good understanding of Windows 10 Systems. Any further experience in the below would also be an advantage; Basic administration of the following systems ServiceDeskManagement tool Desktop & Device Management tool AV Technologies Active Directory * Entra AD M 365 Remote Desktop Services MDM Support (Intune more »