3 of 3 Service Desk Manager Jobs in the Midlands

Role Are you passionate about delivering exceptional IT support, leading high-performing teams, and ensuring outstanding customer experiences? We're looking for an experienced Service Desk Manager to oversee the day-to-day operations of a busy service desk, managing and developing a team … first and second-line support professionals. You'll play a pivotal role in driving service excellence, improving processes, and ensuring Service Level Agreements (SLAs) are consistently achieved. Working closely with clients and internal stakeholders, you'll identify opportunities to enhance service delivery, implement best practices, and help ...

line Service Desk Shift Manager Solihull, West Midlands £40,000 + 20% Shift Allowance (£48,000 OTE) Permanent | 4 on/4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead …/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service ...

Role: Service Delivery Manager (Ref: 197893) Salary: up to £65k + Benefits Location: Hybrid - West Midlands About the role We are looking for an experienced Service Delivery Manager to take ownership of our clients digital product support operation and help build a scalable, proactive and customer … defects, incidents and change requests. We are looking for someone who can bring structure, leadership and technical understanding to this environment and develop the service desk into a high-performing product support function. This is not a traditional internal IT service desk role. You will ...