Service Desk Manager Jobs in the Midlands

Service Desk Manager
England > Midlands

The median Service Desk Manager salary in the Midlands is £50,000 per year, according to job vacancies posted during the 6 months leading to 24 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
24 May 2025
Same period 2024 Same period 2023
Rank 253 315 312
Rank change year-on-year +62 -3 +33
Permanent jobs requiring a Service Desk Manager 9 7 2
As % of all permanent jobs advertised in the Midlands 0.13% 0.057% 0.022%
As % of the Job Titles category 0.14% 0.060% 0.025%
Number of salaries quoted 8 5 1
10th Percentile £43,625 - -
25th Percentile £46,250 £29,750 £41,080
Median annual salary (50th Percentile) £50,000 £31,500 £42,521
Median % change year-on-year +58.73% -25.92% +0.05%
75th Percentile £53,750 £33,250 £43,962
90th Percentile £57,875 £47,200 -
England median annual salary £55,000 £50,125 £50,000
% change year-on-year +9.73% +0.25% -

All Permanent IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 6,318 11,669 8,093
% of permanent jobs with a recognized job title 92.23% 94.52% 89.68%
Number of salaries quoted 2,603 8,595 4,557
10th Percentile £26,550 £26,250 £28,500
25th Percentile £32,500 £33,750 £37,500
Median annual salary (50th Percentile) £47,683 £47,500 £52,500
Median % change year-on-year +0.39% -9.52% +5.00%
75th Percentile £62,500 £60,741 £67,500
90th Percentile £75,000 £75,000 £77,500
England median annual salary £56,500 £52,550 £60,800
% change year-on-year +7.52% -13.57% +1.33%

Service Desk Manager
Job Vacancy Trend in the Midlands

Job postings that featured Service Desk Manager in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Desk Manager in the Midlands

Service Desk Manager
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing Service Desk Manager in the Midlands.

Salary trend for Service Desk Manager in the Midlands

Service Desk Manager
Salary Histogram in the Midlands

Salary distribution for jobs citing Service Desk Manager in the Midlands over the 6 months to 24 May 2025.

Salary histogram for Service Desk Manager in the Midlands

Service Desk Manager
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the Midlands region over the 6 months to 24 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East Midlands +31 5 £52,500 +66.67% 1
West Midlands +56 4 £47,500 -15.18% 1
Service Desk Manager
England

Service Desk Manager Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 24 May 2025, Service Desk Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Service Desk Manager in the job title.

1 8 (88.89%) ITIL
2 5 (55.56%) Windows
2 5 (55.56%) Microsoft
2 5 (55.56%) Service Delivery
2 5 (55.56%) Analytical Skills
2 5 (55.56%) Problem-Solving
2 5 (55.56%) Social Skills
3 4 (44.44%) ITSM
3 4 (44.44%) Incident Management
3 4 (44.44%) Continuous Improvement
3 4 (44.44%) Microsoft 365
4 3 (33.33%) Degree
4 3 (33.33%) Service Management
4 3 (33.33%) Retail
4 3 (33.33%) Microsoft Office
4 3 (33.33%) Windows 10
5 2 (22.22%) Onboarding
5 2 (22.22%) Customer-Centricity
5 2 (22.22%) Collaborative Culture
5 2 (22.22%) Active Directory
5 2 (22.22%) Information Security
5 2 (22.22%) Process Improvement
5 2 (22.22%) Root Cause Analysis
6 1 (11.11%) Cybersecurity
6 1 (11.11%) DevOps
6 1 (11.11%) Line Management
6 1 (11.11%) Mentoring
6 1 (11.11%) Coaching
6 1 (11.11%) Data Protection Act
6 1 (11.11%) Data Protection

Service Desk Manager Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (33.33%) Microsoft Office
Cloud Services
1 4 (44.44%) Microsoft 365
2 1 (11.11%) AWS
2 1 (11.11%) Azure
General
1 5 (55.56%) Analytical Skills
1 5 (55.56%) Social Skills
2 3 (33.33%) Retail
3 1 (11.11%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 1 (11.11%) Web Services
Miscellaneous
1 2 (22.22%) Onboarding
2 1 (11.11%) Data Protection Act
2 1 (11.11%) Management Information System
2 1 (11.11%) Private Cloud
Operating Systems
1 5 (55.56%) Windows
2 3 (33.33%) Windows 10
Processes & Methodologies
1 8 (88.89%) ITIL
2 5 (55.56%) Problem-Solving
2 5 (55.56%) Service Delivery
3 4 (44.44%) Continuous Improvement
3 4 (44.44%) Incident Management
3 4 (44.44%) ITSM
4 3 (33.33%) Service Management
5 2 (22.22%) Collaborative Culture
5 2 (22.22%) Customer-Centricity
5 2 (22.22%) Information Security
5 2 (22.22%) Process Improvement
5 2 (22.22%) Root Cause Analysis
6 1 (11.11%) Agile
6 1 (11.11%) Coaching
6 1 (11.11%) Cybersecurity
6 1 (11.11%) DevOps
6 1 (11.11%) Line Management
6 1 (11.11%) Mentoring
6 1 (11.11%) People Management
6 1 (11.11%) Project Management
Qualifications
1 3 (33.33%) Degree
Quality Assurance & Compliance
1 1 (11.11%) SLA
System Software
1 2 (22.22%) Active Directory
Vendors
1 5 (55.56%) Microsoft
2 1 (11.11%) Cisco