2 of 2 Service Desk Manager Jobs in the North of England

About the Role: The Service Desk Manager oversees the daily operations of the IM&T Service Desk, ensuring timely and efficient resolution of IT incidents and service requests. This includes managing the service desk team, setting performance targets, and improving team productivity and service quality. The role is responsible for maintaining … user satisfaction by ensuring effective first-line resolution, timely communication, and restoration of normal service operations. It also involves overseeing the Service Desk and Desktop Support teams, and managing software, hardware, and access control systems within the organisation. Responsibilities include owning the change management process and ensuring adherence to ITIL principles for release, deployment, and change control. … across the IM&T Leadership Team to ensure robust incident and problem management processes from tier 1 to tier 3. Key Responsibilities: Oversee daily operations of the IM&T Service Desk Manage team performance Monitor system performance Train, coach, and develop staff Communicate during high-severity IT outages Govern the release/change management process Identify and pursue More ❯

Job Title: Service Desk & Incident Manager Location: Remote/Home-Based Salary: £35,000 – £45,000 per annum Join a Leading Healthcare Software Provider – Drive Service Excellence from Anywhere We are looking for a highly motivated and detail-oriented Service Desk Co-Ordinator/Incident Manager to lead and manage our customer support … benefits, and the opportunity to work with a market leader in Endoscopy reporting systems. About the Role: Reporting to the Technical Director, you will oversee the entire lifecycle of service desk tickets using Halo PSA, ensuring a prompt, efficient, and customer-focused support experience. You’ll play a key role in service improvement, analytics, and team coordination … directly impacting the experience of NHS and private healthcare clients. Key Responsibilities: Co-ordinate all aspects of the service desk in line with ITIL v4 standards Triage and assign tickets based on priority and category Provide technical assistance and ensure SLA compliance Maintain and enhance the Halo PSA system as system admin-(CRM) Coordinate the service desk More ❯