12 Service Desk Team Leader Jobs in England

experienced sustained, organic growth, with turnover increasing by 80% over the last six years. We believe this reflects the level of our client service, the culture within the firm and our progressive outlook. Responsible for providing effective leadership to the IT service desk team … meet business needs and delivering timely and effective technical support to end-users. The role requires the ability to manage and motivate a team of IT service desk technicians to meet the company's IT service delivery objectives. To co-ordinate internal … support and external service providers and ensure effective communication on all matters relating to the systems, delivery, availability, and satisfaction of customer service requirements. Duties and Responsibilities Lead and manage a team of IT service desk technicians providing technical support more »

IT Service Desk Team Lead – London/hybrid working - £43,000 - £48,000 + Benefits ServiceNow, ITIL, Leadership, AzureAD, O365, Intune Are you a dynamic IT Service Desk Lead with a passion for providing exceptional technical support? Do you thrive … in an environment where you can make a significant impact? We're seeking a talented individual to join our clients team as an IT Service Desk Lead. Our client prioritize excellence … in IT service delivery to meet the evolving needs of their business and ensure unparalleled support for our end-users. As a leader in their industry, they are committed to fostering innovation and maintaining high standards of performance. As the IT Service Desk more »

Service Desk Team Leader Role: To lead the day to day operations of the Service Desk ensuring that Service performance always meets targets. You will manage, develop, inspire and motivate the Service Desk Team to provide premium customer service and high-quality support services. You will work alongside the End User Computing Manager, interfacing over analyst training and development, holiday cover planning for analysts and onsite teams and resolving/escalating resource issues impacting delivery of BAU … services. Key Responsibilities: Line Management: - Perform monthly 121s with each team member and manage day to day staff issues - Complete quality assessments of the Service Desk Analysts with both ticket quality and phone quality - Initiate and implement service improvements - Provide monitoring/ more »

Service desk team lead Mainstay is proud to represent a leading managed service provider, that is currently in a growth phase and is seeking a service desk engineer to lead a team with this organisation. As a service desk team lead, you will be joining an organisation that provides … within the team. As a service desk team lead you will be serving as a team leader for an experienced team that acts as the first point of contact for internal and external customers, ensuring prompt and professional communication more »

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of … people and process. Working to service level targets on calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service … • A passion to deliver excellent service with service level management and experience • Previous people management experience • Driven, motivational, professional leader, with a ‘can-do’ attitude at all times • Effective communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver more »

to work for a company that has a global presence, a rich history, and a commitment to sustainability? Do you want to lead a team strives to succeed and develop with the business? We have an exciting opportunity for a Service Desk Team Leader to lead a growing team through an exciting digital transformation. The Company This business is a leader in its field, providing high-quality solutions to clients across the globe for over 70 years. They have established a reputation for quality, reliability, and innovation. … play a key role in shaping the future of the organisation. The Role This business based in South Tyneside are looking for a Service Desk Team Lead to ensure the service desk team are focussed on maintaining a more »

will not be expected to work more than 5 days a week. We are currently looking for an IT enthusiast to join our Service Desk team. … The successful individual will be responsible for the smooth operation of a front-line IT support team alongside another team leader, ensuring customer service requests, incidents, including Major Incident process and SOC/NOC process are managed and solutions implemented to deliver a … ITIL Qualification (working in an ITIL environment) Fluent English (spoken and written). Additional languages are desirable. Previous experience as a team leader in a similar role Experience managing the Major Incident process IT technical support experience Strong technical knowledge in a support function Experienced in employee more »

Service Desk Team Leader | Remote | £50,000 | I have the pleasure of working with a technology partner who specialise in working with those in the Health Sector. They are looking for a Service Desk Team Leader to join their team and ultimately be part of the future of the business. The role has come around due to organic growth within the wider business which is great news for you. Your role will be pivotal in building out technical platforms for both clients and … their Lincolnshire office, with all travel expensed alongside a salary of up to £50,000. You will be involved with leading a dynamic team, using your technical expertise and having strong ITIL knowledge to inform your decisions. Your role will involve, Managing the First Line and Second Line more »

Service Desk 2nd Line Team Lead Are you a process-driven, organised individual who wants to make real change to an IT department? Is mentorship and management of colleagues a passion for you? Do you still have those technical hands-on skills to match … your team management abilities? A leading insurer might just have a new position for you! The role A national insurance provider are looking for a Service Desk 2nd Line Team Lead to join their internal IT function! The company has gone through … multiple internal transformations and ongoing growth and are looking for a Team Lead to manage a team of 7 Second Line Engineers. The successful person will be driving excellence within the team, and working with internal stakeholders to drive forward processes and improve the more »

IT Support Team Lead/Technical Engineer Team Leader. Pay up to £50,000 (depending on experience) Hybrid working Based in the City of London Managed Service Provider background (preferred) Our client, an awarding with IT MSP based in the heart of the city … of London. They are responsible for supporting some of London's top financial clients. They are looking for an experience IT Support Team Lead to come and join their team and eventually take responsibility for a team of excellent engineers. Whilst reporting into the … key issues and handling VIP communications and issues from our Relationship management team. Key Skills and Experience: Experience in a similar Team Leader role, managing Helpdesk/Service Desk engineers. Previous experience as a hands-on technical engineer/2 nd line Engineer more »

Job Description This is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new … DevOps model being introduced, it’s an exciting time to join Rotork. Reporting to the Service Delivery Manager, this role is with 2 direct reports and the senior figure in a team of 12. In this position you will be responsible for managing the Service Desk ticket system, ensuring processes and best practice are followed, executed correctly and improved. Playing a key role in 24/7 global IT support will be critical whilst following triage processes to resolve issues. You will also act as a point of escalation to other more »

Please note that this is a Global role and will at times require you to work between the hours of 7am and 7pm. During unsociable hours you will work from home and during regular shifts you will be expected to more »