19 of 19 Service Desk Team Leader Jobs in England

SERVICE DESK TEAM LEADER LOCATION Central London £45,000-£50,000 + Benefits Package WAY OF WORKING Full Time Permanent Hybrid/Office-Based ABOUT THE BUSINESS This growing technology services organisation delivers innovative IT solutions and exceptional customer support to a diverse … increasing demand for its managed services offering, the organisation is looking to appoint an experienced Service Desk Team Leader to support and develop its service delivery function. THE SERVICE DESK TEAM LEADER OPPORTUNITY ...

creative in making us the world's preferred choice. We are looking for an IT Service Desk Team Leader in Grange Park. The position will be based on-site during the induction and training period (6 months), after which more flexible working arrangements … available. The IT Service Desk Team Leader will guide the day-to-day operations of the Service Desk, ensuring high-quality technical support and an excellent customer experience across the organisation. The role involves supporting and developing Service ...

role Due to internal promotions, we’re looking for an IT Service Desk Team Lead to join our End-User Services department. This is a hands-on leadership role where you’ll play a key part in shaping the day-to-day IT support … scientists, designers, and specialists from a wide range of disciplines, all relying on effective, responsive IT services to do their best work. As Service Desk Team Lead, you’ll sit at the heart of that experience by managing a small and capable team ...

looking for a Service Desk Team Leader to lead a team of Service Desk Engineers, ensuring excellent IT support across our UK & Ireland practices and central teams. You’ll play a key role in driving service … DHCP, LAN/WAN, VPN) Remote support tools Cloud technologies (Azure AD, AWS, SaaS) VoIP and telephony solutions About You A people‐focused leader who enjoys coaching and developing others Customer‐centric with a passion for delivering outstanding service Calm under pressure and comfortable managing competing priorities ...

fantastic opportunity has arisen for an IT Service Desk Team Lead to join our London based law firm on a permanent basis. IT Service Desk Team Lead Summary: The Service Desk Team … fast paced legal environment. Working closely with the Head of Service Delivery, you will oversee day to day operations, lead a team of analysts, and act as a key escalation point for colleagues across the firm. IT Service Desk Team ...

line Service Desk Team Leader Solihull, West Midlands £40,000 + 20% Shift Allowance (£48,000 OTE) Permanent | 4 on/4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk … related discipline. Previous experience managing technical teams within a 24/7 support environment. About You You'll be a customer-focused leader with a positive, hands-on approach to management. Comfortable making decisions in a fast-paced environment, you'll be passionate about developing people, improving service ...

Service Desk Team Leader Location: Portsmouth Contract length: Up to 6 months Pay rate: £40,000 per annum equivalent Role Purpose The IT Service Desk Team Leader is responsible for overseeing the day-to-day operations … support team. This role ensures that high-quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead ...

Service Desk Team Leader Location: Portsmouth Contract length: Up to 6 months Pay rate: £40,000 per annum equivalent Role Purpose The IT Service Desk Team Leader is responsible for overseeing the day-to-day operations … support team. This role ensures that high-quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead ...

Yusen Logistics is seeking an IT Service Desk Team Leader to guide day-to-day Service Desk operations at Grange Park, Northampton. The role involves developing the Service Desk team … managing tickets and SLAs, and acting as escalation point for complex issues across Microsoft 365, endpoints, and ITSM processes. The successful candidate will lead service delivery, collaborate with Level 2 teams, and drive continuous improvement while ensuring excellent customer service and adherence to procedures. #J ...

line Service Desk Team Leader Solihull, West Midlands £40,000 + 20% Shift Allowance (£48,000 OTE) Permanent 4 on/4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk … Manager to lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance click apply for full job details ...

Search Ltd is seeking a Service Desk Team Leader in Central London to drive day-to-day IT support operations and lead a team of service desk professionals. You will coordinate between customers and technical teams, ensure … tickets are managed within SLAs, and push for service improvements. The role requires strong leadership, excellent communication, and a solid background in ITSM with MSP exposure. The position offers a hybrid working pattern and a competitive benefits package. #J-18808-Ljbffr ...

Yusen Logistics is seeking an IT Service Desk Team Leader to oversee day-to-day IT support at Grange Park, Northampton. The role is on-site during the induction period (6 months) with potential flexible working arrangements afterwards. You will lead the Service Desk team, manage incidents and requests, collaborate with IT security and project teams, and coach staff to deliver high-quality support across Microsoft 365, Azure, Windows and end-user devices. #J-18808-Ljbffr ...

Infuse Technology in Derby is seeking an experienced Service Desk Manager to lead a busy desk of first and second-line engineers. You will drive service excellence, manage SLAs, and grow the team while collaborating with clients and internal stakeholders. … should have 5+ years in IT support or service desk leadership, strong ITSM/ConnectWise experience, and ITIL knowledge. A customer-focused, proactive approach is essential for success in this fast-paced environment. #J-18808-Ljbffr ...

Your Mission Take the reins of my clients 2nd & 3rd Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What Youll … Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team at the forefront ...

seeking an IT Service Desk Team Lead to join a London-based law firm on a permanent basis. The role focuses on leading a small team, ensuring efficient IT support, and acting as a key escalation point for colleagues across the firm. … responsibilities include coaching five Service Desk Analysts, monitoring queues and SLAs, and driving service improvements in a fast-paced legal environment. Strong people skills and ITIL-aligned service management knowledge are essential. #J-18808-Ljbffr ...

seeking a Technical Team Leader to provide senior technical oversight on the Service Desk, leading a team of Level 1 Engineers in resolving incidents, developing Analyst capability, assuring diagnostic quality, and driving continual improvement to protect service performance ...

global technology consultancy in Cambridge is seeking an IT Service Desk Team Lead to enhance IT support experiences for staff. This role combines leadership and hands-on technical skills, focusing on service improvement and incident management. Candidates should have experience … support leadership and a strong commitment to user-focused service delivery. The position requires mostly on-site work and the ability to obtain a Security Check level security clearance. #J-18808-Ljbffr ...

seeking a Service Desk Manager to lead the Technical Services Service Desk in London. You will drive delivery excellence, coordinate reactive and planned maintenance, and be the primary escalation point for customers across multiple contracts. Ideal candidates will have experience managing ...

Fletchers Solicitors Ltd in Manchester is seeking an IT Service Desk Manager to supervise L1/L2 teams across multiple sites and lead daily operations. You will drive incident resolution, build capabilities, and align service delivery with IT strategy. You will manage performance, report ...