2 of 2 Service Desk Team Leader Jobs in Scotland

Title: 3rd Line Service Desk Team Lead Location: Edinburgh Hybrid Working Pattern: Mon-Fri 9am-5pm Salary: £45,000 - £50,000 Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching WHO WE ARE At GoFibre were … down anytime soon as we play our part in ensuring future-proof full fibre coverage. We continue to raise investment for our infrastructure, service and people through our top-notch partnerships, and were confident and enthusiastic about what is coming next for the GoFibre family, as we strive ...

, acting as the senior point of escalation while ensuring a consistently high level of service delivery. You’ll lead a small team, work closely with wider IT functions, and play a key role in improving processes, systems, and user experience. Key Responsibilities … accurate documentation and identify opportunities for improvement What We’re Looking For Proven experience in a Service Desk Lead/Team Lead/Senior Support role Strong technical background across: Microsoft 365 Azure Intune/Endpoint Management Experience with access management/IAM Solid ...