2 of 2 Service Desk Team Leader Jobs in the South West

and communication with stakeholders. Root Cause Analysis: Perform root cause analysis for recurring issues and recommend long-term solutions. Process Improvement: Identify areas for process improvement within the service desk operations and contribute to the development of new procedures. Documentation and Knowledge Sharing: Create and maintain and approve technical documentation, knowledge base articles, and standard operating … procedures. Quality Assurance: Ensure that the quality of service provided by their service team meets or exceeds established standards. Direct reports: Mentor, train and manage a Service team of IT Technicians, providing guidance and sharing best practices. Additionally cover the same day to day duties of an IT technician Providing … Local IT support to all staff. Office, whilst also providing remote support alongside the rest of the Service Desk team in all other offices Diagnosing and troubleshooting incoming incidents within agreed SLA targets Providing general support and maintenance of all laptops and mobile devices Office 365 administration Maintaining the Software and Hardware inventories Assisting More ❯

and communication with stakeholders. Root Cause Analysis: Perform root cause analysis for recurring issues and recommend long-term solutions. Process Improvement: Identify areas for process improvement within the service desk operations and contribute to the development of new procedures. Documentation and Knowledge Sharing: Create and maintain and approve technical documentation, knowledge base articles, and standard operating … procedures. Quality Assurance: Ensure that the quality of service provided by their service team meets or exceeds established standards. Direct reports: Mentor, train and manage a Service team of IT Technicians, providing guidance and sharing best practices. Additionally cover the same day to day duties of an IT technician Providing … Local IT support to all staff. Office, whilst also providing remote support alongside the rest of the Service Desk team in all other offices Diagnosing and troubleshooting incoming incidents within agreed SLA targets Providing general support and maintenance of all laptops and mobile devices Office 365 administration Maintaining the Software and Hardware inventories Assisting More ❯