4 of 4 Service Desk Team Leader Jobs in the West Midlands

Social network you want to login/join with: This role will see you overseeing the day-to-day operations of a busy service desk, leading a team to deliver high-quality technical support while driving service improvements. It's a hybrid position based in Leicester, offering a collaborative environment and the … chance to make a real impact on service delivery standards. Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support on Cisco networking. Incident & Escalation: Take … and collaborative IT team. Competitive salary and benefits Career development opportunities within a growing business. ITIL knowledge is a plus, but not a requirement. If you're a proactive leader who thrives in a service-driven environment and enjoys getting hands-on with technical challenges, this could be an excellent next step in your career. Interested in More ❯

Information Technology Service Desk Team Lead Information Technology Service Desk Team … Lead At TR, part of Trifast plc, we are more than fasteners—we are the trusted partner behind some of the world’s most advanced industries. As a global leader in the design, engineering, manufacture, and supply of fastenings and Category ‘C’ components, we deliver smart, efficient solutions that enhance performance across major assembly operations. From Automotive to Smart … Infrastructure and Medical Equipment, our focus on engineering excellence and streamlined supply keeps us at the forefront of progress. We are looking for a driven and dynamic Global Service Desk Lead to contribute to our continued success on a global scale. The Role The Global Service Desk Lead is responsible for overseeing More ❯

Social network you want to login/join with: Information Technology Service Desk Team Lead, birmingham col-narrow-left Client: TR, part of the Trifast plc group Location: birmingham, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 6 Posted: 16.06.2025 Expiry Date: 31.07.2025 col-wide Job Description … are. At TR, part of Trifast plc, we are more than fasteners—we are the trusted partner behind some of the world’s most advanced industries. As a global leader in the design, engineering, manufacture, and supply of fastenings and Category ‘C’ components, we deliver smart, efficient solutions that enhance performance across major assembly operations. From Automotive to Smart … Infrastructure and Medical Equipment, our focus on engineering excellence and streamlined supply keeps us at the forefront of progress. We are looking for a driven and dynamic Global Service Desk Lead to contribute to our continued success on a global scale. The Role The Global Service Desk Lead is responsible for overseeing More ❯

Social network you want to login/join with: Information Technology Service Desk Team Lead, walsall col-narrow-left Client: TR, part of the Trifast plc group Location: walsall, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 6 Posted: 16.06.2025 Expiry Date: 31.07.2025 col-wide Job Description … are. At TR, part of Trifast plc, we are more than fasteners—we are the trusted partner behind some of the world’s most advanced industries. As a global leader in the design, engineering, manufacture, and supply of fastenings and Category ‘C’ components, we deliver smart, efficient solutions that enhance performance across major assembly operations. From Automotive to Smart … Infrastructure and Medical Equipment, our focus on engineering excellence and streamlined supply keeps us at the forefront of progress. We are looking for a driven and dynamic Global Service Desk Lead to contribute to our continued success on a global scale. The Role The Global Service Desk Lead is responsible for overseeing More ❯