5 of 5 Service Desk Team Leader Jobs in the East of England

Service Desk Team Leader Hybrid to Chesterfield or Peterborough We're looking for a Service Desk Team Leader who will be accountable for supervising the day-to-day operations of the IT Service Desk … Manager by coordinating team activities, monitoring performance, and acting as an escalation point for complex issues. The Team Leader plays a key role in maintaining service quality, mentoring team members, and driving continuous improvement. Key Accountabilities & Responsibilities: Supervise ...

Role : Digital Service Desk Team Leader Type : Contract Inside IR35 Location: Norwich OR Chelmsford Mod of work : Onsite JOB SUMMARY Key Responsibilities: Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans … lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution. Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users. Overseeing team ticket queues, ensuring SLA compliance and workload distribution. Providing technical support and escalation during ...

Digital Service Desk Team Leader (Contract) Location: Norwich or Chelmsford (site-based) Working Pattern: Full-time, 37.5 hours + on-call rota Contract: 3 month contract initially Pay: £20 - £22 per hour PAYE Overview Our client is looking for a Digital Service Desk Team Leader to oversee the delivery of a high-performing, customer-focused first-line IT support function. This is a hands-on leadership role , responsible for managing Service Desk Analysts and Senior Analysts, ensuring efficient ticket resolution, maintaining ...

Service Desk Team Leader Kings Lynn | Hybrid Working £40,000 - £45,000 DOE A growing Managed Service Provider is looking for an IT Service Desk Team Leader to join their expanding operation supporting organisations … environments throughout the UK. This is very much a people leadership role rather than a hands-on ticket role, ideal for an experienced Service Desk Team Lead or a senior engineer ready to take the next step into leadership. What you'll be doing ...

Title: Digital Service Desk Team Leader Location: Norwich or Chelmsford (Hybrid/Base options available) Job Type: 3-Month Contract (Full-time, 37.5 hours per week) Salary: Competitive (Dependent on Experience) About the Role Our client is seeking an experienced and customer-focused … Digital Service Desk Team Leader to oversee the operational delivery of a vital first-line IT support function within a major public services sector organisation. In this role, you will provide day-to-day operational and developmental leadership to a dedicated team ...