19 of 19 Service Desk Technician Jobs

Role: Service Desk Technician Industry: Managed Service Provider (MSP) Location: Chester, Cheshire Salary: up to £27,000 DOE Are you passionate about IT support and delivering great customer service to a range of clients in various industries? A well-established Managed Service Provider in … Chester are looking for a Service Desk Technician to join their growing team. In this role, you'll be the first point of contact for clients, troubleshooting technical issues, resolving queries, and ensuring seamless IT operations. You'll work in a fast-paced environment, supporting a range … resolutions. Assist senior team with IT projects Hardware builds and assisting with system upgrades, installations, and configurations. What you'll need: Experience in a service desk or IT support role. Strong knowledge of Windows OS, Microsoft 365 and applications, Active Directory. Knowledge of networking skills (WAN/LAN More ❯

1st Line IT Service Desk Technician - Temporary - Bournemouth - £13.19 ph Are you tech-savvy, customer-focused, and passionate about delivering high-quality IT support? Are you available immediately? If yes, then read on to discover what's on offer! Our client is looking for a Service Desk Technician to join a fast-paced organisation where you'll provide first-line technical support and play a key role in maintaining a reliable and user-friendly IT service. You'll be the initial point of contact for users, ensuring the smooth operation of digital systems … Key Responsibilities: Act as the first point of contact for all IT-related enquiries and support requests from internal users Deliver, support, and promote Service Desk processes aligned with the ITIL framework Manage and maintain the Service Desk system, including accurate call logging, technical note taking More ❯

Level III - Service Desk Technician Department: IT Employment Type: Full Time Location: London, UK Description Oxford Economics - a leading economic forecasting and consulting firm, is looking to hire a Level III Service Desk Technician. As a Level III Service Desk Technician, you … required. Continuously monitor and action support tickets from internal and external customers, manage expectations, and provide a satisfactory resolution. Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution. Reinforce SLAs to manage end More ❯

Overview i3 is seeking an IT Service Desk Technician to join our growing team! The best candidates for this position have a professional and courteous demeanor and enjoy using their technical and customer service skills to remove the hassle from any technical problem. The IT Service Desk Technician will provide technical desktop assistance and customer service to a large user base and serve as the first contact for customers who need assistance with various technical issues. This position is located at the i3 Corporate Office in Huntsville, AL. Responsibilities Serve as the … first contact with customers who need technical assistance. Troubleshoot, diagnose, and resolve technical hardware and/or software issues. Provide direct customer service and technical support to local and remote users as required via phone, e-mail, online systems, and in person. Provide professional assistance to customers, answering inquiries More ❯

to £31,586 pa - pro rata for hours worked JOB TITLE ICT Service Desk Technician POST NUMBER WEEKLY WORKING HOURS 37 SALARY RANGE £29,093 to £31,586 pa - pro rata for hours worked TYPE OF CONTRACT Permanent LOCATION Stevenage and Hertford ABOUT THE ROLE The key … responsibility of the role is to provide customer service and technical IT support to users (both on-site office locations and on remote locations) of IT Services at both East Herts and Stevenage Borough Councils. To ensure resolution of as many support cases as possible at first point of … contact and provide the interface between the IT Service and its customers. The role requires you to deal with a variety of support cases which can vary from cases that range from 5 minutes on the telephone to more complex support cases which can span over 1-2 weeks. More ❯

My Client based in Kings Lynn are currently looking for a Service Desk Technician to join them on a 6-9 month contract opportunity to support them with a Windows roll out programme. This role is 5 days on site and is paying £14.85 per hour, Inside … resolving technical issues: Diagnosing and resolving software and hardware problems, often using remote tools. Managing support tickets: Tracking, prioritizing, and updating tickets in a service desk system. Providing technical support: Guiding users through systems configuration and troubleshooting. Escalating complex issues: Identifying and escalating issues that require specialised expertise. … Maintaining documentation: Keeping up-to-date documentation of IT systems and procedures. Providing customer service: Communicating clearly and professionally with users to ensure their satisfaction. Build and configure hardware: Setting up new devices and configuring them for use Work with various technologies: Utilising Windows Server environments, cloud services, and More ❯

Our long-standing and established client are partnering with us to recruit an experienced Corporate Service Desk Technician to join them on a permanent basis in East Finchley. In this diverse and exciting role, you will provide dedicated onsite technical IT support to staff as a member … of the onsite Corporate Service Desk team, ensuring excellent IT services and customer support in a customer centric manner. The role is offered on a permanent basis, and salary will be between 30-35k dependant on experience. Hours will be Monday to Friday, alternating between 8am, 9am … and training of staff. What we're looking for: Friendly and approachable communication style when dealing with colleagues. Strong experience of working within a service desk, 1st and 2nd Line setting. Strong verbal and written communication skills. Competent PC user including Microsoft package. PC and peripheral equipment (hardware More ❯

Our long-standing and established client are partnering with us to recruit an experienced Corporate Service Desk Technician to join them on a permanent basis in East Finchley. In this diverse and exciting role, you will provide dedicated onsite technical IT support to staff as a member … of the onsite Corporate Service Desk team, ensuring excellent IT services and customer support in a customer centric manner. The role is offered on a permanent basis, and salary will be between 30-35k dependant on experience. Hours will be Monday to Friday, alternating between 8am, 9am … and training of staff. What we're looking for: Friendly and approachable communication style when dealing with colleagues. Strong experience of working within a service desk, 1st and 2nd Line setting. Strong verbal and written communication skills. Competent PC user including Microsoft package. PC and peripheral equipment (hardware More ❯

answer is yes, then we want to talk to you! We are looking for an enthusiastic individual to join our Team. As a dedicated Service Desk Technician, you will be the first point of contact for all IT related incidents and service requests, responsible for performing … remote troubleshooting and determining appropriate solutions based on the information collected and provided by customers. Excellent customer service is required and accompanied by good IT technical skills. The need to accurately capture and handle all calls with the goal of resolving as many as possible at the first point … of contact (first time fix) and ensuring service levels and targets are met as well as meeting customer satisfaction and continuous service delivery demands is essential. The successful candidate will be expected to work a regular shift pattern as well as out of hours support (via an on More ❯

Overview Nakupuna Solutions is looking for a full-time on-site Service Desk Technician to support a DoD client with deskside support needs. Responsibilities The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management … rights management. Able to support and train customers in the use of these Web 2.0 type application tools. Demonstrated, advanced experience in IT help desk and hands-on customer service supporting a full range of knowledge levels and seniority, with support levels ranging from positions equivalent to junior … in utilization of audiovisual technology for conference room meeting setup as well 'DJ' support of yearly conferences Qualifications Education and Experience: 2+ years of service desk experience No degree required, high school diploma preferred. Nice to have Experience: Experience with the NMCI NET tool Clearance: This position requires More ❯

Amentum is currently seeking a Service Desk Technician to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified … of end-users. Assist the IT Field Techs and cross-functional teams, in the resolution of IT related issues for all supported platforms. Resolve service requests or issues as appropriate on the first point of contact or within the specified timeline. Route and Dispatch service request(s) to … Clearance. Must have a working knowledge of PC operations which include Hardware, network settings, operating system, and MS Office applications. Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer). Ability to type 50 WPM. Amentum is proud to be an Equal Opportunity Employer. Our More ❯

Service Desk Technician Coffee Machine Manufacturer Location Birmingham, Walsall, Oldbury, West Bromwich, Wednesbury, Wolverhampton, Stourbridge, Halesowen, Hagley Package - £30,000 plus other company benefits. Hours 37 hours per week (Monday Friday) Monday Thursday 8:30am 5pm, Friday 8:30am 4pm The Company We are a leading multinational … and vending markets. With over 10,000 customers across more than 140 countries, weve built a global revenue exceeding £300 million. As a Help Desk Advisor, you'll be supporting some of these valued clients directly. The Role As part of our engineering team, you will be the first … The Person Were looking for someone with hands-on experience in the coffee or vending machine industry. You may be: A current field-based technician looking for a desk-based role An experienced engineer working with coffee or vending machines Someone looking to return to the industry after More ❯

No Visa Sponsorship and No C2C) Onsite 5x per week in Livingston, NJ - Local Candidates Only. Pay up to $44/hr. The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk … Execute standard Onboarding & Offboarding processes for employees joining and leaving the company. Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests … experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira. Customer focused approach to delivering excellent service and support to internal customers. The estimated pay range for this position is USD $39.00/Hr. - USD $44.00/Hr. Exact compensation and More ❯

Sponsorship and No C2C) Onsite 5x per week in New York, NY 10004 - Local Candidates Only. Pay up to $44/hr. The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk … Execute standard Onboarding & Offboarding processes for employees joining and leaving the company. Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests … experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira. Customer focused approach to delivering excellent service and support to internal customers. The estimated pay range for this position is USD $39.00/Hr. - USD $44.00/Hr. Exact compensation and More ❯

priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. Responsibilities As a Service Desk Technician you will have the opportunity to do the following: Provide first-level contact and problem resolution for all users with … assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation Qualifications 2+ years' experience in a Service Desk environment DoD 8570 Certification (Security+ CE or equivalent) required. Secret Clearance! Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for More ❯

Overview: Our team is seeking qualified help desk technicians to support one of the largest, most collaborative enterprise service desks in the defense space on a 12-month contract with a very long extension. You will be responsible for providing remote support via phone, email, text, and virtual … software to millions of global end users in the defense space. The Army Enterprise Service Management platform is responsible for servicing thousands of worldwide end users and customers in the defense space. With this new program. If our client does not effectively fill these service desk roles … to technical malfunctions. This team will quite literally be responsible for keeping the DOD's technical environment running effectively. Responsibilities: Under the Army Enterprise Service Desk, the System Support function handles incidents and requests from mission partners anywhere on the globe. You will: - Resolve technical problems (Tier More ❯

Overview LMI is seeking an IT Service Desk Technician to support our Colorado Springs, CO office. This role is responsible for identifying , isolating, and resolving hardware, software, and AV technology tickets for LMI staff and clients. This person coordinates referrals with appropriate technical , professional, and service … meetings/conferences as needed. Support systems, users, and applications in a geographically dispersed workforce. Maintain a sufficient IT home environment (high-speed internet service) and p rovide remote support from home as needed , Connect personal smart phone to LMI's MDM to have access to LMI resources on … that device. Documentation & Communication Using the IT Service Management (ITSM) sy s tem , log and track all incoming IT related tickets from help desk calls, walk-ins, and self-service queue. Ensure all actions are professionally and thoroughly documented per ISO 20000-1:2018 standards within the More ❯

includes: • Health insurance • Dental insurance • Life insurance • 401K • and much, much more! Duties and Responsibilities: • Support Marine Corps Base Hawaii's Trouble/Help desk by clarifying the subscriber's problem, performing on-line fault isolation and generating a trouble ticket by entering data into the computerized Telephone Management … all associated equipment and interfaces (primary rate interface, basic rate interface). • Bachelor's degree in a telecommunications field or five (5) years help desk service experience is required. • Personnel must meet DODD 8570.01- A+, Network + , or Security + - If an A+ must be able to obtain More ❯

pm or 3-11pm (Training M-F 6am-2pm) Certification is Required (A+, Network+, or Security+) • Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. • Provides user notification of receipt of Web- or email-submitted requests. • Logs and tracks … inquiries using service request management database, and maintains history records and related documentation. • Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility. • Must meet contract level requirements for appropriate position. • Position requires a minimum of 2 years of experience More ❯