2 of 2 Service Desk Technician Jobs in the North of England

We have an excellent opportunity for an IT Service Desk Support Technician based in Warrington. We are seeking a dynamic, passionate and proactive customer-focused individual to join the existing ServiceNow team. The successful Candidate would provide essential L1 technical assistance and support to the workforce end users located across the globe using a ServiceNow ticketing system … Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Willing to obtain relevant baseline security clearance. Reports directly to the Service Desk Manager. KEY … providing high-quality technical support Ability to explain technical concepts to non-technical users Follow Security procedures and keep a vigilant eye for Cyber Security issues Excellent knowledge of service desk processes and functions in support of end-user computing needs Strong knowledge of troubleshooting Windows Desktop (10 & 11) Strong knowledge and hands-on experience of Enterprise Hyrbid More ❯

Role Overview We're looking for a proactive and customer-focused Level 1 Service Desk Support Technician to join our ServiceNow team in Warrington. You'll provide first-line technical support to our global workforce, ensuring timely issue resolution and an exceptional end-user experience. Working via the ServiceNow ticketing system , you'll follow established IT processes … and contribute ideas to improve service efficiency through automation and demand reduction. You'll also collaborate closely with L2/L3 teams to ensure seamless issue escalation and resolution. This role includes supporting Business Relationship Management (BRM) activities, such as: Hosting bi-weekly virtual "Tech Bar" sessions to resolve L1 issues Creating engaging "Tech Tuesday" newsletters with tips, tricks … and productivity boosters We're looking for someone with a passion for IT support, excellent communication skills, and a genuine commitment to service excellence. Key Responsibilities Provide first-line technical support (software, hardware, applications) via ServiceNow and phone Manage and resolve tickets or escalate as necessary Troubleshoot common enterprise systems, including EUC, M365, networking, and video conferencing tools Administer More ❯