Service Desk Technician
- Hiring Organisation
- Exponential-e
- Location
- Bridgend, Mid Glamorgan, Wales, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
primary point of contact for Exponential-e Customers to record all issues and requests. Provide controlled triage to manage all contacts to the Service Desk to maximise the information capture at first contact. Provide 1st Line support to Exponential-e Customers to resolve any issues at first contact … where appropriate. Work in a shift rotation to provide on-site 1st Line Service Desk support to Exponential-e Customers. Primarily responsible for monitoring, managing and owning support tickets and driving customer issues through to resolution. Engage with the Exponential-e Resolver Groups assigned to support tickets ...