2 of 2 Service Management Jobs in Avon

Support Team Lead to lead a customer-focused support function within a growing managed services provider. This role combines people leadership, customer engagement and service improvement. You'll work closely with customers, technical teams and senior stakeholders to ensure high levels of service delivery, customer satisfaction and operational … performance. What You'll Be Doing Leading, coaching and developing a technical support team Managing customer escalations and service-related challenges Driving service improvements and operational efficiency Conducting customer service reviews and performance discussions Working closely with service desk, technical and project teams Using service ...

meeting rooms, conference facilities and specialist environments. This is a hands-on role focused on ensuring systems operate reliably, users are supported effectively, and service levels are consistently achieved. The new support team will consist of four engineers and a Team Leader, providing on-site cover seven days … familiarisation and operational guidance on newly commissioned AV systems. Diagnose, troubleshoot and maintain a broad range of networked AV hardware and software. Manage incidents, service requests and updates through Halo ITSM and agreed SLA processes. Carry out equipment installations, replacements, relocations and system modifications as required. Work closely with ...