7 of 7 Service Management Jobs in Avon

resolution through effective triage and coordination with cross-functional teams. You will interact closely with both IT professionals and business users to resolve functional issues while adhering to robust service management protocols. By participating in shift rotations and following best practices in incident management, you will help guarantee uninterrupted production processes. Your ability to communicate effectively with … to minimise disruption to manufacturing operations.* Engage directly with IT and business users to address functional issues related to manufacturing execution systems (MES) and production line devices.* Follow established service management processes such as Incident Management, Change Management, Capacity Management, Problem Management, and Service Level Management to maintain high standards of delivery. … Maintain agreed service level agreements (SLAs) at all times while assuring quality in every aspect of service delivery.* Participate in shift rotation plans and adhere strictly to the operating model for consistent coverage and support.* Collaborate with subject matter experts (SMEs) on complex functional issues requiring specialist input or escalation.* Coordinate communications between suppliers, original equipment manufacturers (OEMs More ❯

devices, and more. You will interact regularly with both IT professionals and business users to understand their needs and deliver solutions that keep operations running efficiently. By following robust service management protocols-including incident response, change control, capacity planning, problem analysis, service level management, and knowledge documentation-you will help uphold the highest standards of service … disruption to manufacturing operations.* Engage with both IT and business users to address functional issues related to manufacturing systems and provide clear communication throughout the incident lifecycle.* Follow established service management processes including Incident, Change, Capacity, Problem Management, Service Level Management (SLM), and Knowledge Management to maintain high standards of delivery.* Maintain agreed Service … devices such as printers, scanners (including barcode scanners), barcode printers, mobile smart devices, and related touchpoints.* Proven working experience using ServiceNow or equivalent platforms for managing incidents, problems, changes, service level agreements (SLAs), and knowledge base articles.* Ability to follow structured service management processes meticulously while maintaining focus on delivering high-quality outcomes under pressure.* Excellent interpersonal More ❯

delivered in line with business objectives, budgets and agreed contractual obligations and expectations. The intention for this position is to create a positive, collaborative customer journey from bid to service delivery execution. Role Key Accountabilities Customer and Stakeholder relationship management • Establish and maintain strong relationships with external clients and organisations to understand and meet their service needs. … Align with our clients customer expectations to ensure a shared understanding of service delivery goals. • Manage and oversee supplier relationships in accordance with contractual agreements and agreed SLAs. • Deliver high-quality service and support while adhering to our clients processes and standards. • Contribute to the overall success of the department and provide support in other areas as needed … Ownership and initiative • Serve as an escalation point, responding promptly and effectively to service alerts and issues. • Proactively mitigate potential or actual service disruptions, ensuring swift resolution • Support customer onboarding for service-specific requirements - inclusive of process creation Continual service improvement • Lead and support initiatives to enhance service delivery, focusing on customer satisfaction, service More ❯

Service Management Business Analyst Rate - up to £525 overall assignment rate to umbrella. Location - Bristol or York 2/3 days per week hybrid working Duration - Initial 6-month contract. Sanderson have partnered with a leading financial services organisation who are looking for a seasoned Business Analyst with extensive experience in service management to join them … on an initial 6-month contract. This person will be responsible for service risk, control, supply and governance. Project This will be working on a large-scale integration project which is set to run for more than 2 years. Skills Experience with all aspects of service management. Experience within the financial services industry is a MUST. An understanding More ❯

We are seeking a Service Manager to join our client's team, responsible for ensuring that support services are planned and delivered in line with business objectives, budgets and agreed contractual obligations and expectations. The intention for this position is to create a positive, collaborative customer journey from bid to service delivery execution. Key Accountabilities Customer and Stakeholder … Relationship Management Establish and maintain strong relationships with external clients and organisations to understand and meet their service needs Align with customer expectations to ensure a shared understanding of service delivery goals Manage and oversee supplier relationships in accordance with contractual agreements and agreed SLAs Deliver high-quality service and support while adhering to company processes … Contribute to the overall success of the department and provide support in other areas as needed Ownership and Initiative Serve as an escalation point, responding promptly and effectively to service alerts and issues Proactively mitigate potential or actual service disruptions, ensuring swift resolution Support customer onboarding for service-specific requirements - inclusive of process creation Continual Service More ❯

laptops, printers, and peripherals. Support new starters with IT hardware/software/access requirements Assist with hardware and software installations, upgrades, and troubleshooting. Respond to and resolve IT service requests and incidents in a timely manner. Collaborate with the wider IT team to escalate complex issues appropriately. Assist with the setup and troubleshooting of Poly conference equipment and … other AV technologies. Support access control systems like Paxton and workplace management solutions such as Condeco. Maintain accurate documentation of support activities, user interactions, and ensure the IT asset list is regularly updated and accurate Develop training material and procedures or train users in the proper use of hardware or software. Participate in IT projects and upgrades as needed. … experience for this role: Solid understanding of computer hardware and software troubleshooting with the ability to diagnose and resolve a wide range of technical issues efficiently. Familiarity with IT service management tools, preferably FreshService or similar platforms. Knowledge of Polycom or Poly conference equipment setup and troubleshooting. Awareness of access control systems like Paxton and room booking software More ❯

with a supportive, inclusive, and socially active engineering team What we're looking for: Active SC Clearance Solid understanding of the full software development lifecycle Familiarity with ITIL IT Service Management processes Strong appreciation for development standards and quality procedures 2+ years' professional experience with some of the following technologies: Technical Skills: .Net MVC ASP.net WebForms Hibernate Entity More ❯