1 to 25 of 28 Service Management Jobs in the South West

best technology, manage assets and refresh systems. With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally. Want to come and be a part of it? Were hiring a Performance Manager … join our National Operations Centre in St Ives, Cambridgeshire. Youll work Monday to Friday during office hours , supporting a critical service within a fast-paced and dynamic environment. As a Performance Manager, youll lead and motivate your team, keep services running smoothly, respond swiftly to incidents, and ensure ...

Join Our Team as a Service Management Support!Location: Swindon, Royal Wootten BassettContract Type: Temp to PermHourly Rate: £12.78 Monday to Friday, Hours between 08:00-17:00; shift TBC. Are you passionate about service management and ready to make a difference? We are looking … enthusiastic and dedicated individual to join our team as a Service Management Support. If you thrive in a dynamic environment and have a knack for building relationships, this is the perfect opportunity for you! Key Responsibilities:As our Service Management Support, you will play a vital ...

prestigious university. This role is crucial for implementing and maturing a robust Change Enablement process, which is fundamental to the IT support service provided to staff, students, and associates. The ideal candidate will ensure that standardised methods and procedures, based on the ITIL best practice framework, are used … efficient and prompt handling of all changes to minimise the impact on service quality. Day-to-day of the role: Support the daily operation of the Change Enablement process, providing advice and guidance on Change Enablement and other ITIL-related aspects. Deputise for the Change Enablement Practice Manager, including ...

challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. Service Desk Analyst South West Water is seeking a motivated and customer-focused Service Desk Analyst to join our IT team. This role … site-based five days per week, working Monday to Friday on a shift pattern between 8:00am and 5:00pm. The Role As a Service Desk Analyst, you will diagnose and resolve a wide range of hardware, software, and network issues, manage support requests through our IT Service ...

Deployment Team Leader – NHS/Public Sector 12 Month Fixed Term Contract Location: Gloucestershire Salary: £39,950 per annum Driving Licence Required Join a Service That Makes a Difference We are inviting applications from experienced IT professionals within the NHS and wider public sector to join a high-performing … within a Trust, Local Authority, Education, or other public sector environment who understands the importance of reliable IT services in supporting frontline operations and service delivery. You will lead the Deployment function responsible for the installation, configuration, tracking, and lifecycle management of IT equipment across multiple sites, ensuring ...

UKI.recruitment@tcs.com or call TCS London Office number 02031552100/+44 204 520 2575 with the subject line: “Application Support Request”. Role: Service Readiness and Cutover Manager Location: Bristol Contract: Permanent Mode of Working: Hybrid Are you looking to leverage your skills in Network Engineering We have … great opportunity for you – Service Readiness and Cutover Manager ! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they ...

Service Introduction/Service Transition Manager, Hybrid Service Introduction/Service Transition Manager required for a leading private sector organisation based in Swindon. The successful candidate will have a thorough knowledge in all aspects of Service Transition and Introduction Lifecycle. Experience working within large corporate … organisations with multiple business units spread across multiple locations required. In addition, you will need to have experience in the following:- Knowledge of Project Management Principles General Knowledge of IT Infrastructure Technologies In depth understanding of Service Management principles e.g. Change and Release management A recent ...

Service Transition Analyst (Contract) Location: South West (Hybrid Aztec West/Bridgwater) Day Rate: £525 per day Inside ir35 Contract Type: Contract Duration: 6 Months Overview We are seeking an experienced Service Transition Analyst to lead and support the design, transition, and continuous improvement of IT services within … business needs, compliance requirements, and cost expectations. You will act as a key interface between project delivery teams and IT operations, ensuring that all service introduction activities are completed to a high standard and aligned with best practice. Key Responsibilities Lead the service design and transition activities ...

successful candidate will benefit from being part of an established and forward-thinking team. This position is ideal for someone who enjoys juggling senior management, leadership, and business administration. The ideal candidate will be the type of character who thrives on establishing, leading, and managing our strategic, operational, financial … candidate will enable PCN staff and practice teams to safely work more effectively using digital and data tools to support the sustainability of our service to patients and developing process, policies, and systems to deliver the above. Organising and supporting the training in a digital and data use will ...

month initial contract Inside IR35 - £400-£450 per day Onsite 5 days per week - working an agreed 8-hour day within the 8am-5pm service window Security Clearance : It is an essential requirement for candidates to obtain UK Security Clearance (SC Level) prior to appointment. Overview; We are seeking … minor enhancements. This is a highly customer-facing onsite role requiring strong troubleshooting skills, excellent stakeholder communication, and experience working within structured IT service management environments. Key Responsibilities Provide Level 3 technical support for business-critical applications Investigate, diagnose, and resolve complex technical incidents Support and maintain Microsoft ...

Service Delivery Manager Bournemouth Salary up to £40,000 We're hiring a skilled IT Service Delivery Manager to join this fantastic MSP team in Bournemouth. As a Service Delivery Manager, You will be responsible for the day-to-day operation of the business-as-usual support … monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. DUTIES & RESPONSIBILITIES: Oversee service operations, incidents, and ITIL processes to ensure SLA compliance. Improve service delivery through trend analysis and process improvements. Manage customer service reviews ...

Role We are looking for a customer-focused and proactive Service Desk Analyst to join Claranet’s Managed Services team. In this role, you will provide first-line technical support to customers, ensuring high levels of service through effective ticket management, issue resolution, and clear communication. … internal teams and third-party suppliers, and continuously developing your technical expertise across our product portfolio. Key Responsibilities Ensure that the highest levels of service are delivered to Claranet’s customers Providing telephone and ticketing based customer support Assess the impact and urgency of tickets and gather the appropriate ...

team of IT specialists responsible for delivering and supporting services across Microsoft Dynamics 365 and Power Platform . You'll ensure high-quality service delivery, manage resources effectively, and collaborate with stakeholders across the organisation to meet evolving business needs. Key Responsibilities Lead, manage and develop a team … technical specialists Oversee delivery and support of D365 and Power Apps services Ensure services meet ITIL best practices and agreed service levels Manage workloads, priorities, and cross-team dependencies Maintain compliance with architectural and security standards Build strong relationships with stakeholders, suppliers, and service owners Drive continuous service ...

join our MSP environment in a highly customer-facing, escalation and mentoring-focused role. This position blends senior technical support, customer success, and service improvement, acting as both a technical escalation point and a trusted advisor to customers. You will support multiple clients, work closely with service desk … consulting teams, and play a visible role in improving customer outcomes, service quality, and adoption of managed services. This is an ideal role for someone with strong MSP experience, an appetite to coach and mentor others, and a desire to progress into technical leadership or service management. Core ...

resolution of technical issues, including hardware, software, and application support. This role involves leading and mentoring a team of support technicians, overseeing incident and service request management and maintaining a high standard of end-user satisfaction. The IT Support Team Lead collaborates with other teams and stakeholders … drive service improvements, enhance support processes, and ensure the reliability and performance of IT services across all business areas. IT Support Team Lead background and experience: Experience in a Supervisory role in IT customer support, service desk, or technical support roles Proven experience managing IT support teams, including ...

summary The South Devon Health Informatics Service is seeking a Server Specialist to join our Server and Cloud specialist team.. The Server Specialist is responsible for managing and maintaining the Trusts server Infrastructure, providing second line technical support through the service desk. Please note this role … Ensure delivery of robust and reliable IT services which meet the health community's clinical needs, and which comply with defined service levels. Assist the Server and Cloud Team in the installation, management, configuration, and technical support of the Server environment. Perform assigned tasks in respect of infrastructure ...

Service Desk Analyst Annual Salary: £26,000 - £30,000 (depending on experience) Location: Newton Abbot Job Type: Full-time We are seeking a highly organised and technically proficient ICT ServiceDesk Support Analyst to join our clients dedicated ICT support team. This role involves supporting approximately 300 users, providing both … Person & Desk-side Support: Provide a visible and proactive in-person support presence, resolving hardware and software issues directly at the user's workstation. Service Desk Excellence: Responsible for meticulous ticket logging and documentation, ensuring every incident is accurately tracked within our ITIL-aligned service desk. Microsoft ...

seeking an experienced Service Lead to manage and optimise end-to-end facilitation and administrative support services across a large, complex, multi-stakeholder programme within a highly regulated environment. Key Responsibilities Lead ITIL-aligned service delivery, driving performance against SLAs/KPIs Own governance frameworks, reporting cycles …/Six Sigma methodologies Optimise workflows and introduce automation to improve efficiency Lead and develop high-performing facilitation and admin teams Tools & Environment ServiceNow (service management) MS365 (SharePoint, Teams, Excel) Power BI (dashboards & reporting) Jira/Confluence (workflow & knowledge management) Structured governance frameworks and automation tooling Experience ...

Service Desk Analyst, First Line Support Engineer, Windows 10/11- local to the Salisbury area, is required for our services client. Paying £30K-35K per year (dependent upon experience) with excellent benefits and the opportunity to become certified in ITIL v.4 and Comptia as well as SC Security … Analyst, IT Support Analyst looking for technical growth in ITIL and Comptia. What You’ll Do: Provide IT support to users via the IT Service Desk-mainly over the phone, but also sometimes in person. Handle and manage incoming calls and online requests and log within the Service ...

technology, suppliers and senior business stakeholders, taking ownership across a suite of critical commercial systems. The role is heavily focused around: Vendor & supplier relationship management Stakeholder & value management Product roadmap ownership Incident & service management You’ll be working across multiple enterprise commercial platforms, helping shape strategy ...

role demands a proactive approach to the design, deployment, and continuous improvement of services delivered on Microsoft Azure, ensuring high standards and alignment with service level agreements. Day-to-day of the role: Lead the design and deployment of Azure-based research services within a Service Management framework, ensuring compliance with university standards and service levels. Develop and implement Azure DevOps best practices and build CI/CD pipelines to enhance software delivery efficiency. Provide expert guidance on Microsoft Cloud technologies, promoting a culture of collaboration and continuous learning within the team. Create and review ...

discuss with their line manager the suitability of a possible secondment* Are you a dynamic individual who is looking to progress into a Project Management career? An exciting opportunity has arisen for a permanent role within the Digital Transformation Team at Gloucestershire Health and Care NHS Foundation Trust. … Programme Board and other Governance groups. Provide efficient support to the Project Manager assigned to the project by delivering a comprehensive, high quality support service that will enable them to perform their role effectively and maximise their time. Day to day management, prioritisation and organisation of workloads ...

Service Desk Analyst Annual Salary: upto £30,000 (depending on experience) Location: Newton Abbot Job Type: Full-time We are seeking a highly organised and technically proficient ICT ServiceDesk Support Analyst to join our clients dedicated ICT support team. This role involves supporting approximately 300 users, providing both remote … Person & Desk-side Support: Provide a visible and proactive in-person support presence, resolving hardware and software issues directly at the user's workstation. Service Desk Excellence: Responsible for meticulous ticket logging and documentation, ensuring every incident is accurately tracked within our ITIL-aligned service desk. Microsoft ...

remote engineer for a substantial corporate user base Being instrumental in the creation of strong and effective relationships with business users to ensure that service delivery meets their expectations Attending Service Management meetings to represent and resolve operational escalations and priorities for both locally to the site … Develop trends by monitoring and analysing Incidents, Problems and Requests Working cross-organisation with other IT analysts and engineers to provide prompt and efficient service To accurately record incidents using the relevant logging systems in a timely manner in accordance with agreed SLAs Escalate issues as appropriate in accordance ...

Entra ID/Azure AD, Intune, Exchange Online, SharePoint) Familiarity with automation and tooling such as PowerShell, Azure DevOps/Git, and monitoring/management platforms Ability to manage workload across multiple projects, prioritising effectively and working to agreed timelines and budgets Understanding of IT service management ...