1 to 25 of 58 Service Management Jobs in the South West

IT Service Management Analyst Location: Bath (3 days a week onsite) Hours: 37 hours per week Salary: £45,000 Are you ready to step up and make your mark in IT Service Management? We're building a brand-new team and looking for someone with energy, passion, and enthusiasm , someone who's not afraid to have … a voice and drive positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request trends … to identify opportunities for automation and better ways of working. Coordinate and support Change Management , ensuring documentation and impact assessments are up to date. Maintain and develop the IT knowledge base and service catalogue. Generate reports and dashboards to track key performance indicators (KPIs) and service metrics. Assist with root cause analysis and problem management to More ❯

IT Service Management Analyst Location: Bath (3 days a week onsite) Hours: 37 hours per week Salary: £45,000 Are you ready to step up and make your mark in IT Service Management? We're building a brand-new team and looking for someone with energy, passion, and enthusiasm , someone who's not afraid to have … a voice and drive positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request trends … to identify opportunities for automation and better ways of working. Coordinate and support Change Management , ensuring documentation and impact assessments are up to date. Maintain and develop the IT knowledge base and service catalogue. Generate reports and dashboards to track key performance indicators (KPIs) and service metrics. Assist with root cause analysis and problem management to More ❯

ITSM Software Consultant Permanent, full time (flexible) Location: WFH/visits to customers’ sites Salary: up to £40,000 pa (depending on experience) “Transforming Service Management” Our client, iService Solutions are UK-based company that specialises in Service Management implementation on the global stage. Everything they do is underpinned by a passion for workflow and technology … coupled with long term, honest and open relationships with their customers. They are experts in the design, execution, configuration and support of Helpdesk, IT and Enterprise Service Management as well as Asset Management Solutions. Due to their continued growth, they are now looking for a resourceful and creative ITSM Software Consultant to join their busy team. ITSM … or administering business software solutions such as ITSM, CRM or ERP systems. Capable of working within key business projects Knowledge of producing technical and customer facing documentation Excellent time management skills with a can-do and pro-active attitude Team player with the ability to work within project teams (both internally and within customer environment) Quick learner, competent of More ❯

ITSM Software Consultant Permanent, full ti me (flexible) Location: WFH/visits to customers sites Salary: up to £40,000 pa (depending on experience) Transforming Service Management Our client, iService Solutions are UK-based company that specialises in Service Management implementation on the global stage. Everything they do is underpinned by a passion for workflow and … technology, coupled with long term, honest and open relationships with their customers. They are experts in the design, execution, configuration and support of Helpdesk, IT and Enterprise Service Management as well as Asset Management Solutions. Due to their continued growth, they are now looking for a resourceful and creative ITSM Software Consultant to join their busy team. … or administering business software solutions such as ITSM, CRM or ERP systems. Capable of working within key business projects Knowledge of producing technical and customer facing documentation Excellent time management skills with a can-do and pro-active attitude Team player with the ability to work within project teams (both internally and within customer environment) Quick learner, competent of More ❯

current/active) The opportunity Lead a high-performing field services team delivering exceptional end-user IT services for a major public sector customer. You'll drive SLA attainment, service improvement, and a consistently excellent user experience while coaching a team of 5-7 engineers and collaborating closely with service managers and operational stakeholders. What you'll do … engineers to deliver a contractually compliant, customer-focused service. Run daily stand-ups to surface risks/issues early and manage them through to resolution. Partner with service managers & customer stakeholders to keep operations smooth and transparent. Use data & reporting (KPIs/SLAs, trends, performance indicators) to drive continuous improvement. Forecast resources & skills using demand data and key relationships … align with the Technical Resource Group (TRG) to keep capability fit for purpose. Collaborate across delivery with the service delivery lead, peer team leaders, and internal ops teams. Own escalations & complaints, coordinating the right teams and seeing issues through to closure. Evolve processes -propose and support changes that improve service quality and user experience. Ensure policy adherence to More ❯

current/active) The opportunity Lead a high-performing field services team delivering exceptional end-user IT services for a major public sector customer. You'll drive SLA attainment, service improvement, and a consistently excellent user experience while coaching a team of 5-7 engineers and collaborating closely with service managers and operational stakeholders. What you'll do … engineers to deliver a contractually compliant, customer-focused service. Run daily stand-ups to surface risks/issues early and manage them through to resolution. Partner with service managers & customer stakeholders to keep operations smooth and transparent. Use data & reporting (KPIs/SLAs, trends, performance indicators) to drive continuous improvement. Forecast resources & skills using demand data and key relationships … align with the Technical Resource Group (TRG) to keep capability fit for purpose. Collaborate across delivery with the service delivery lead, peer team leaders, and internal ops teams. Own escalations & complaints, coordinating the right teams and seeing issues through to closure. Evolve processes -propose and support changes that improve service quality and user experience. Ensure policy adherence to More ❯

AV equipment including interactive whiteboards/screens Microsoft Exchange server online/2016/2019 Experience with MS Windows server 2016/2019 Desirable: Intune and End Point device management Jamf (or similar) and iPad device management Experience using Microsoft Cloud technologies in the IaaS, PaaS & SaaS arenas and implementation of projects in the cloud Knowledge of web … administrative. Act as an escalation point for complex issues, deputizing for the IT Services Manager when required. Distribute ICT consumables as necessary and manage IT assets effectively. Utilize the service management system for: o Problem investigation and diagnosis. o Implementation of solutions and documentation of actions and findings. o Communication with users throughout support processes. o Escalation of … and oversee licensing requirements and renewals of services. Desktop & Application Support Diagnose and repair PCs, Macs, laptops, tablets, peripherals, and applications. Support all school software applications, including the School Management Information System, VLE, and library management system. . Provide support and maintenance for servers, including backup routines. Installation, Configuration & Cyber Security Ensure all College-owned devices are installed More ❯

Job Title: DV Cleared Service Desk Analyst. Location: Corsham Duration: 6 months with possible extension Rate: Up to 450 per day via an approved umbrella company Brief overview on the role/project: The Service Desk Analyst services shall be responsible for the following Manage and maintain Service Desk jobs assigned by Service Desk Manager Respond … to calls routed to the Level 4 Service Desk as swiftly as possible, as per the priorities directed by the system authority and directed under DDP150, ensuring compliance with policies and procedures, and escalating all breaches as necessary to the Service Desk Manager To perform and complete the daily check list and report any issues to the Service Desk Manager Proactively reporting any potential improvements in processes or procedures to the Service Desk Manager/Operations Management Report any potential security risks using the directed authority processes as soon as possible Conduct account management and processing in line with authority access management procedures particularly focused on application or permissions for Base Skype Managing More ❯

IT Service Management Analyst Location: Bath (3 days a week onsite) Hours: 37 hours per week Salary: £45,000 Are you ready to step up and make your mark in IT Service Management? We're building a brand-new team and looking for someone with energy, passion, and enthusiasm , someone who's not afraid to have More ❯

We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role We are hiring for a Senior Service Delivery Manager to join Made Tech's Managed Service. This role plays a critical part in our mission to make public services better. Our Managed Service team is … services from life-saving services that support blue-light operations, to platforms that ensure the smooth running of government. This role reports into the Head of Managed Services. Senior Service Delivery Managers resolve a variety of different problems. They focus on continuously improving both themselves and the team they manage, and take a data-driven approach to prioritisation and … managing your team's capacity and measure the success against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. More ❯

Service Desk Analyst - Must have an Active DV Clearance Overview - Service Desk Analyst We are seeking an experienced Service Desk Analyst to join a busy and fast-paced service delivery team. This role is ideal for someone who thrives on solving problems, supporting users, and ensuring high-quality IT services. As a Service Desk Analyst … you will play a key role in managing incidents, maintaining processes, and delivering excellent service to a wide user base. Responsibilities - Service Desk Analyst Manage and maintain service desk jobs, ensuring timely responses and escalations. Perform daily checklists, reporting any issues or risks to management. Handle account management tasks, including user provisioning and permissions. Manage incidents … within the system environment and across designated boundaries. Proactively suggest improvements to processes and procedures. Support continual service improvement initiatives. Produce and distribute management information from service management tools. Skills and Experience - Service Desk Analyst ITIL v3 Foundation certification (minimum). Strong IT service desk background with experience in ITSM tooling such as Remedy. More ❯

Service Desk Analyst - Must have an Active DV Clearance Overview - Service Desk Analyst We are seeking an experienced Service Desk Analyst to join a busy and fast-paced service delivery team. This role is ideal for someone who thrives on solving problems, supporting users, and ensuring high-quality IT services. As a Service Desk Analyst … you will play a key role in managing incidents, maintaining processes, and delivering excellent service to a wide user base. Responsibilities - Service Desk Analyst Manage and maintain service desk jobs, ensuring timely responses and escalations. Perform daily checklists, reporting any issues or risks to management. Handle account management tasks, including user provisioning and permissions. Manage incidents … within the system environment and across designated boundaries. Proactively suggest improvements to processes and procedures. Support continual service improvement initiatives. Produce and distribute management information from service management tools. Skills and Experience - Service Desk Analyst ITIL v3 Foundation certification (minimum). Strong IT service desk background with experience in ITSM tooling such as Remedy. More ❯

Service Desk Analyst Ready to make your application Please do read through the description at least once before clicking on Apply. - Must have an Active DV Clearance Overview - Service Desk Analyst We are seeking an experienced Service Desk Analyst to join a busy and fast-paced service delivery team. This role is ideal for someone who … thrives on solving problems, supporting users, and ensuring high-quality IT services. As a Service Desk Analyst , you will play a key role in managing incidents, maintaining processes, and delivering excellent service to a wide user base. Responsibilities - Service Desk Analyst Manage and maintain service desk jobs, ensuring timely responses and escalations. Perform daily checklists, reporting … any issues or risks to management. Handle account management tasks, including user provisioning and permissions. Manage incidents within the system environment and across designated boundaries. Proactively suggest improvements to processes and procedures. Support continual service improvement initiatives. Produce and distribute management information from service management tools. Skills and Experience - Service Desk Analyst ITIL v3 More ❯

out of our Bristol office. The Lead Solution Architect will lead and be responsible for the architecting and designing large complex supply chain and logistics solutions employing commercial fleet management, supply chain management, ERP, business intelligence, web portal and integration with 3PL systems using EDI and modern integration capabilities. What will I be doing? This role will work … and into sustainment of the solution. What does Leidos need from me? Previous experience as a Solution Architect on large customer projects, government customer experience preferred. Experience architecting Inventory Management, and complex multi-stakeholder logistics/supply chain management solutions using modern commercial solutionsi.e. Manufacturing Building IT solutions in Manufacturing/Repairs systems/domain, WMS Warehouse Management System, TMS Transport Management System, IBM Sterling OMS Order Management System, ERP, ESB, Procurement, Business Intelligence, Data Warehouse, etc.), within a government customer environment Experience managing Application Architecture and/or Integration architectural development at an enterprise level including knowledge of application integration concepts and technologies e.g. SOA, ESBs, EAI, XML, Web Services, E-Commerce Solutions, Service More ❯

possible experience for their customers. The role sits within a department that covers two key areas: Enterprise Architecture & IT Services This includes IT project delivery, architecture and business analysis, service management (including the service desk), infrastructure, IT security, and innovation. Data, MI & Reporting Responsible for meeting TESC contract reporting requirements and providing insights that help drive efficiency … are well managed and communicated. You'll also collaborate with Business Analysts to help shape and prioritise requirements, and work alongside IT teams including Architecture, Infrastructure, Security, and the Service Desk to ensure smooth delivery into production. Beyond project delivery, you'll play an active role in the IT Project Office (ITPO), helping to keep frameworks, tools, and processes … solution development with Business Analysts Collaborating with IT teams to ensure seamless implementation Contributing to the continuous improvement of project frameworks and tools Advising on new initiatives and supporting service introductions What you'll need to succeed Previous experience as an IT Project Manager Strong understanding of Agile delivery methodologies Excellent stakeholder management and communication skills Proven ability More ❯

IT Service Desk Manager - Inside IR35 - 3-6 months SC Security Clearance required £290-£310/Day Umbrella rate Gloucestershire Based An exciting opportunity has arisen for an experienced Service Helpdesk Manager to lead a dynamic ICT Service Desk team. This role is ideal for someone passionate about delivering high-quality technical support and driving continuous improvement … in service delivery. The successful candidate will be responsible for managing day-to-day operations, ensuring service excellence, and fostering a high-performing team culture. Key Responsibilities Lead and manage the ICT Service Desk team, providing guidance, coaching, and performance management. Oversee the handling of incidents and service requests, ensuring timely resolution and customer satisfaction. Monitor … and report on service desk performance metrics, including SLAs and KPIs. Develop and maintain service desk processes and documentation to ensure consistency and compliance. Drive service improvement initiatives based on performance data and user feedback. Collaborate with technical teams and stakeholders to resolve complex issues and support service transitions. Manage the out-of-hours support rota More ❯

IT Service Desk Manager (Contract) Inside IR35 - 3-6 Months contract SC Security Clearance required £290-£310/Day Gloucestershire Based An exciting opportunity has arisen for an experienced Service Helpdesk Manager to lead a dynamic ICT Service Desk team. This role is ideal for someone passionate about delivering high-quality technical support and driving continuous improvement … in service delivery. The successful candidate will be responsible for managing day-to-day operations, ensuring service excellence, and fostering a high-performing team culture. Key Responsibilities Lead and manage the ICT Service Desk team, providing guidance, coaching, and performance management. Oversee the handling of incidents and service requests, ensuring timely resolution and customer satisfaction. Monitor … and report on service desk performance metrics, including SLAs and KPIs. Develop and maintain service desk processes and documentation to ensure consistency and compliance. Drive service improvement initiatives based on performance data and user feedback. Collaborate with technical teams and stakeholders to resolve complex issues and support service transitions. Manage the out-of-hours support rota More ❯

comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What youll be doing? Youll work in our 24x7 Service Management Centre, managing customer tickets, monitoring systems, prioritising faults, coordinating engineers, and ensuring SLA compliance. Shifts include 2 weeks MonFri (1 week 08:0016:00, 1 week … hour days with on-call duties. Additional tasks include reporting, maintenance, and managing supplier access in a dynamic, collaborative setting. What youll bring? Youll have an outstanding customer service skills and are someone both customers and colleagues can rely on for high-quality work. With a positive attitude, you overcome challenges and build strong relationships. You're an excellent … for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give More ❯

comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What youll be doing? Youll work in our 24x7 Service Management Centre, managing customer tickets, monitoring systems, prioritising faults, coordinating engineers, and ensuring SLA compliance. Shifts include 2 weeks MonFri (1 week 08:0016:00, 1 week … hour days with on-call duties. Additional tasks include reporting, maintenance, and managing supplier access in a dynamic, collaborative setting. What youll bring? Youll have an outstanding customer service skills and are someone both customers and colleagues can rely on for high-quality work. With a positive attitude, you overcome challenges and build strong relationships. You're an excellent … for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give More ❯

ITSM Software Consultant Permanent, full ti me (flexible) Location: WFH/visits to customers sites Salary: up to £40,000 pa (depending on experience) Transforming Service Management Our client, iService Solutions are UK-based company that specialises in Service Management implementation on the global stage click apply for full job details More ❯

servers. Ensure the security and integrity of our systems against cybersecurity threats. Troubleshoot and resolve technical issues involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security, and infrastructure problems. Install and configure databases such as MYSQL, MSSQL, PostgreSQL, and others. Implement load balancing and CDN solutions using multiple cloud vendors (e.g. … level when necessary. Manage Application ID and provide cloud elasticity by auto-scaling resources based on business requirements. Ensure Disaster Recovery (DR) and manual redundancy failover capabilities. Provide regular service management reports to keep clients informed. Follow ITIL processes and Integrated Service Level Management best practices. Required education None Preferred education Bachelor's Degree Required technical … and professional expertise Strong experience in system administration, infrastructure management, and cloud computing. Proficiency in infrastructure as code tools like Ansible and Terraform. Experience with DevOps practices and tools. Strong knowledge of load balancing, CDN options, and cloud vendors (e.g., Azure). Experience with database administration (MYSQL, MSSQL, PostgreSQL, etc.). Familiarity with containerization (e.g., Docker) and orchestration (e.g. More ❯

was founded in 2019 by engineers with a mission to solve complex cross-domain problems for government organisations. Today, we re a trusted consultancy delivering technical excellence and exceptional service to our clients. Our teams operate both remotely and on-site, bringing together expertise, collaboration, and a passion for solving the most demanding challenges. The GRC Project Manager Opportunity … Coordinate internal and external audits and follow up on corrective actions Monitor evolving standards and advise on necessary changes Facilitate risk assessments, update risk registers, and report to senior management Deliver project plans, timelines, and reports for compliance initiatives What You ll Bring: Proven track record as a GRC, Compliance, or IT Project Manager Strong knowledge of ISO27001 (implementation … certification) Hands-on experience leading accreditation or certification programmes Excellent understanding of governance, risk, and compliance frameworks Strong stakeholder management and communication skills Detail-oriented, organised, and able to manage multiple workstreams Desirable: Experience with ISO9001, ISO20000, ISO14005 implementation Knowledge of ITIL frameworks and IT service management Understanding of environmental management & sustainability practices Project management More ❯

was founded in 2019 by engineers with a mission to solve complex cross-domain problems for government organisations. Today, we’re a trusted consultancy delivering technical excellence and exceptional service to our clients. Our teams operate both remotely and on-site, bringing together expertise, collaboration, and a passion for solving the most demanding challenges. The GRC Project Manager Opportunity … Coordinate internal and external audits and follow up on corrective actions Monitor evolving standards and advise on necessary changes Facilitate risk assessments, update risk registers, and report to senior management Deliver project plans, timelines, and reports for compliance initiatives What You’ll Bring: Proven track record as a GRC, Compliance, or IT Project Manager Strong knowledge of ISO27001 (implementation … certification) Hands-on experience leading accreditation or certification programmes Excellent understanding of governance, risk, and compliance frameworks Strong stakeholder management and communication skills Detail-oriented, organised, and able to manage multiple workstreams Desirable: Experience with ISO9001, ISO20000, ISO14005 implementation Knowledge of ITIL frameworks and IT service management Understanding of environmental management & sustainability practices Project management More ❯

was founded in 2019 by engineers with a mission to solve complex cross-domain problems for government organisations. Today, we’re a trusted consultancy delivering technical excellence and exceptional service to our clients. Our teams operate both remotely and on-site, bringing together expertise, collaboration, and a passion for solving the most demanding challenges. The GRC Project Manager Opportunity … Coordinate internal and external audits and follow up on corrective actions Monitor evolving standards and advise on necessary changes Facilitate risk assessments, update risk registers, and report to senior management Deliver project plans, timelines, and reports for compliance initiatives What You’ll Bring: Proven track record as a GRC, Compliance, or IT Project Manager Strong knowledge of ISO27001 (implementation … certification) Hands-on experience leading accreditation or certification programmes Excellent understanding of governance, risk, and compliance frameworks Strong stakeholder management and communication skills Detail-oriented, organised, and able to manage multiple workstreams Desirable: Experience with ISO9001, ISO20000, ISO14005 implementation Knowledge of ITIL frameworks and IT service management Understanding of environmental management & sustainability practices Project management More ❯

across the firm as well as with our clients. Required experience Demonstrable experience leading complex, outcome focused, ServiceNow transformation programmes within our private sector industries, relating to ServiceNow, Enterprise service management and service operating models. Demonstrated ability to work in a fast paced, challenging, and varied environment. Proven experience in the implementation of ServiceNow applications including but More ❯