1 to 25 of 157 Service Management Jobs in the South West

Job Description: Job Title: IT Service Delivery Manager Location: UK Remote Working (occasional travel to London office) Type: Permanent, Full-time (37.5 hours per week) About the company Velonetic represents the joint ventures between DXC Technology, the International Underwriting Association (IUA), and Lloyd's of London. Previously referred to as the London Market Joint Ventures, we have been operating … through the processing lifecycle with greater efficiency and speed, releasing time to drive innovation and focus on higher value activities. About the Job Reporting to the Head of IT Service Delivery, the IT Service Delivery Manager is responsible for the delivery of IT services across Velonetic and our delivery partners. Adopting a high-performance culture across the organisation … with a clear focus on Quality, Cost and Delivery as well as driving Programme and Project delivery that deliver the business requirements. The IT Service Delivery Manager will be recognised for their individual ability, and the ability to collaborate and lead a team of professionals, to optimise processes, to enhance internal and external customer experience, service and quality. More ❯

Time | Permanent Location: Somerset, South West England (On-site 2 days a week) This role is best suited to an I.T. Services Manager with around 5-8 years I.T. Service Management experience, ideally managing a Systems Administration Team. Are you ready to lead the IT charge on one of the UKs most ambitious green energy infrastructure projects? We … and national progress. ?? Role Purpose As the IT Services Manager, youll be at the forefront of delivering high-performance, compliant, and cost-effective IT services. Leading both the IT service delivery and system admin teams, youll ensure safe and efficient operations that align with strategic business needs. Youll serve as the primary IT contact, collaborating closely with project stakeholders … and business leaders, conducting regular service reviews, implementing improvements, and ensuring successful transitions from delivery to operations. ?? Key Responsibilities ? Manage and maintain service support for key project requirements ? Provide intelligent oversight for all infrastructure and applicationsensuring regulatory compliance ? Collaborate with suppliers to close service gaps and ensure robust delivery ? Monitor and enforce SLAs aligned with business objectives More ❯

or pre-settled status and be eligible for BPSS or higher security clearance. Key Requirements We are seeking an IT Services Manager with 58 years of experience in IT service delivery and systems administration, ideally in a fast-paced, infrastructure-heavy environment. This role is particularly suited to those with experience managing service teams and third-party contracts … industries. Essential qualifications and experience: Bachelors degree in Computer Science, Information Technology, or a related field Professional accreditation in ITIL , PRINCE2 , APMP , or equivalent Proven experience as a Certified Service Manager in service delivery management , particularly in system administration Experience managing IT operations , support teams, and budgets Excellent understanding of SLAs , compliance, service assurance, and contract …/vendor management Comfortable working with delivery tools such as Azure DevOps and JIRA Strong stakeholder engagement, planning, and communication skills Must be willing and able to undergo BPSS clearance Experience leading a Systems Administration team is preferred ; alternatively, proven experience managing other IT service teams such as Helpdesk or IT Support Role & Responsibilities As IT Services Manager More ❯

pre-settled status and be eligible for BPSS or higher security clearance. Key Requirements We are seeking an IT Services Manager with 5–8 years of experience in IT service delivery and systems administration, ideally in a fast-paced, infrastructure-heavy environment. This role is particularly suited to those with experience managing service teams and third-party contracts … Essential qualifications and experience: Bachelor’s degree in Computer Science, Information Technology, or a related field Professional accreditation in ITIL , PRINCE2 , APMP , or equivalent Proven experience as a Certified Service Manager in service delivery management , particularly in system administration Experience managing IT operations , support teams, and budgets Excellent understanding of SLAs , compliance, service assurance, and contract …/vendor management Comfortable working with delivery tools such as Azure DevOps and JIRA Strong stakeholder engagement, planning, and communication skills Must be willing and able to undergo BPSS clearance Experience leading a Systems Administration team is ; alternatively, proven experience managing other IT service teams such as Helpdesk or IT Support Role & Responsibilities As IT Services Manager, you More ❯

IT team in Bristol. The IT Technical Pod Lead reports to the Head of IT Operations and is a key member of the IT Operations Team and the IT Service Delivery Team. They manage a small portion of the IT Service Desk Team, provides first and second line support services within core service hours, plus out-of … infrastructure. Your Role As an IT Pod Lead, the main purpose of your role is role is ultimately the provision of IT Support to TLT, this includes: Provide line management for a small number of Tech Experts to ensure that all IT related issues are dealt with efficiently and expediently. Act as mentor and coach, ensuring that the skill … and knowledge of each team member is maintained and extended. Providing support duties for the business, the Service Desk is open between 07:30 and 18:00 and providing out of hours support as part of the out of hours rota. Call Handling - Being available to take inbound and outbound phone calls from/to our employees and partners More ❯

to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As … manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process … within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities Ensure tickets are kept up to date and customers are informed of progress or workarounds Identify improvements for ticket management that can become inputs for Continuous Improvement Drive partner on More ❯

to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As … manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process … within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team’s and engineer’s workstack priorities Ensure tickets are kept up to date and customers are informed of progress or workarounds Identify improvements for ticket management that can become inputs for Continuous Improvement Drive partner on More ❯

Social network you want to login/join with: Service Delivery Manager - Inside IR35 - Up to £600 per day - SC Cleared - Corsham, Wiltshire - 6 Months - SINGLE STAGE VIRTUAL INTERVIEW Yolk Recruitment are recruiting for a Service Delivery Manager to work on a contract deal for the next 6 months, on site in Corsham. Reporting directly to the Head … of Service Growth, the Service Development Manager’s mission is to maximise order intake through incremental business from existing contracts, mainly within the public sector. Accountabilities/Responsibilities Prepare and develop offers for new services which is achieved by managing Client’s response to service requests from customers and includes the development and coordination of inputs to … the Service Proposal, as well as running review meetings, supporting the presentation at internal risk management meetings. Follow extant processes, while also working to continuously improve the organisation’s effectiveness and efficiency in how they responding to customer requests. Work with the colleagues to support the early identification of business opportunities, using our opportunity management tools Lead More ❯

req2561 Posted: 14/02/2025 - Application Deadline: 28/02/2025 Role Overview: The Group IT Head of Service Operations will oversee several key functions within the IT department, ensuring the delivery of high-quality service and support to end users. The post-holder will be responsible for aligning all teams towards meeting customer satisfaction … targets and SLAs while adhering to ITIL policies and processes. They will drive strategic initiatives, foster innovation and ensure continuous improvement (CI) in service delivery. Your objectives and responsibilities will focus on Establishing a global, round-the-clock service desk, incorporating service portal automation and a chatbot interface to enhance service efficiently Development and implementation of … IT & IS service delivery strategies aligned with the goals Oversight of the procurement function of Global IT Services from third parties, optimising costs, and holding partners accountable for their contractual obligations Serving as the primary contact for G3 regarding IT compliance, leveraging Security Operations governance to ensure all compliance standards are met and maintained Identifying and mitigating risks related More ❯

Operations (GTO) designs, develops, and operates AXA’s global IT products, ensuring quality, cost-efficiency, and alignment with business priorities. The department/team: You will join the Global Service Operations (GSO) within GTO, managing day-to-day IT service delivery globally, partnering with Group Operations, Global Products, AXA Entities, and external suppliers, adhering to SLAs and OLAs. … Main Missions Manage Quality of Service (QoS) and continuous improvement across AXA entities and products. Support operational excellence and service delivery, providing a centralized view of global services. Operate standardized, global platforms and services, leveraging automation and self-service tools. Monitor performance and identify issues impacting operations. Manage incident resolution, change management, and asset/configuration … crises. Define, implement, and govern IT operations standards, including vendor adherence. Deliver and operate AXA’s data centers. About The Job As a Global Process Owner , you will oversee Service Level and Supplier Management processes, fostering a culture of knowledge sharing and continuous improvement. Your responsibilities include: Monitoring process lifecycle and relevance. Defining, implementing, scheduling, and improving processes. More ❯

customers. The department has two main functions. The first is Enterprise Architecture and Information Technology, which involves delivering IT services, including architecture and business analysis, IT project delivery, IT service management (and the IT service desk), infrastructure services, IT security, and innovation management. The second function is Data, Management Information (MI), and Reporting, which includes fulfilling … Architecture and a three-year IT Roadmap that aligns with the Business Plan and business objectives. Delivery of the IT Strategy and Roadmap is a key responsibility, encompassing budget management, talent acquisition, systems and solutions implementation, business engagement, and coordination with relevant third parties. Building strong and effective relationships with business stakeholders is crucial to gain quality feedback, prioritising … requirements, and ensure their effective delivery. You'll be required to develop a strategy and plan for Data & Information Management, Business Insight, and Reporting. Ensuring effective and reliable IT operations for all users, formalised into Service Level Agreements, is essential. Leading the management team in shaping and delivering their responsibilities, providing guidance on best practices, and formally More ❯

servers. Ensure the security and integrity of our systems against cybersecurity threats. Troubleshoot and resolve technical issues involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security, and infrastructure problems. Install and configure databases such as MYSQL, MSSQL, PostgreSQL, and others. Implement load balancing and CDN solutions using multiple cloud vendors (e.g. … level when necessary. Manage Application ID and provide cloud elasticity by auto-scaling resources based on business requirements. Ensure Disaster Recovery (DR) and manual redundancy failover capabilities. Provide regular service management reports to keep clients informed. Follow ITIL processes and Integrated Service Level Management best practices. This is an opportunity to work on cutting-edge AI … and dynamic work environment and professional growth and development opportunities. Required education None Preferred education Bachelor's Degree Required technical and professional expertise Strong experience in system administration, infrastructure management, and cloud computing. Proficiency in infrastructure as code tools like Ansible and Terraform. Experience with DevOps practices and tools. Strong knowledge of load balancing, CDN options, and cloud vendors More ❯

Description Please note - this role can be hybrid from our Hartlepool or Chippenham Office. Responsibilities Develop and own the end-to-end process & delivery within NEC for Major Incident Management The ability to lead and develop a cohesive team split across multiple geographic locations and to manage people effectively. This includes the ability to coach and develop the team. … align to our IT strategy Ensuring the team is performant and skilled to the appropriate level Allocation of work within the team Support bid responses and the development of service offerings with the business stakeholders Be involved in maintaining compliance through preparation and attendance at internal and external audits particularly ISO 20000 audits. Reviewing and verifying that all documentation … is moderated and accurately updated in accordance with document management requirements Awareness of the business priorities, objectives and drivers to implement continual service improvement strategies Work very closely with other process managers to ensure a full ITIL aligned end to end service is available to stakeholders Build and maintain relationships with internal and 3rd party organisations as More ❯

identifies a path to resolution rather than only the identification of challenges Contribute to the development of the Security Practice skills and capabilities to ensure consistent high quality of service delivery and expertise. Active coaching and mentoring of junior members of the team Leading in the development of collateral to support Security Consulting 'go to market' propositions and service offerings. Leading in the development and presentation of compelling client proposals collaborating with teams across our business. Strong stakeholder management and relationship building skills at senior levels that will enable consensus building in the shaping of secure client solutions Shaping, leading and delivering value through security advisory consultancy and through guiding secure transformational delivery engagements. Providing security expertise … across security standards and accreditations, measure and control the effectiveness of the security controls framework and maintain the Information Security Management System. Deriving and delivering documented Information Security Management Plans which incorporate Regulatory, Legal and Compliance in relation to applicable security policies. Standards and guidelines Assiting with the identification of identified risks and emerging cyber security vulnerabilities and More ❯

priorities, providing you with a challenging and rewarding experience. ABOUT YOU The ideal candidate will have a track record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role. The Ideal Candidate Microsoft Certifications (Preferred) ITIL (preferred) Experience with service management ticketing systems At least 3 years More ❯

The role As an IT Service Delivery Manager, you will successfully provide business critical IT support to organisations within a formal ITIL and best practice framework, measured through service SLA's, KPI's, user experience benchmarking and satisfaction surveys to ensure that the highest quality standards are achieved. You will also be responsible for leading a team of … experienced Network Managers across a range of Managed Service Sites. The role will involve travel to client's sites in the south of the UK, as well as frequent travel to our office in Cheltenham, Gloucestershire. As such the ideal candidate will be based in a commutable distance of Cheltenham. Your responsibilities as a Service Delivery Manager will … be: Work to ITIL alignment, ensuring SLAs and all contractual obligations are met across a range of client contracts Deliver change and service improvements in Service Management and management tools Build and maintain trusted client relationships with key stakeholders Manage and schedule resources across all Managed Service customers to maintain service quality Create, develop More ❯

Description You will coordinate and monitor the Change & Release Management day-to-day administrative activities, providing governance and ensuring compliance and adherence to all associated processes. Key responsibilities: Ensuring Changes and Releases are governed and controlled across all environments according to process. Ensure that appropriate actions have been planned to minimise both the risk of failure and the impact … customers and systems during changes or Releases. Create and provide accurate reporting on KPI's to all relevant stakeholders and perform reporting trend analysis. Review and update the Continuous Service Improvement Plan Perform Post Implementation Reviews to implement corrective actions to prevent failed and unauthorised Changes. Assist with creating, developing, testing, and maintaining the process, procedures, tools, and templates. … Assist the Change & Release Lead with regular audits of the process. Deputise for the Change & Release Lead. Qualifications We are looking for someone with Change and/or Release Management experience and ideally a background in a Service Desk or Customer Service role, who has a positive and flexible "can-do" outlook and a willingness to learn More ❯

Customer Relationship Executive is an integral part of the ITSM team reporting directly to the Operations Manager. A Customer facing role primarily responsible for the end-to-end lifecycle management of third-party access requests—from initial application through to ongoing account administration and reporting. In addition to access management duties, the individual also serves as an Applications … issues. They are expected to have a strong understanding of user applications and contribute valuable feedback to improve the end-user experience. RESPONSIBILITIES • Lead the end-to-end lifecycle management of third-party system access requests, from initial application to account decommissioning whilst ensuring compliance with CySAFA and MOD governance documentation. • Prepare comprehensive monthly reports on user activity as … part of the Service Delivery reporting process, supporting the Service Delivery and Operations Managers. • Assume full ownership of all management documentation related to service account administration and ID Access Management processes. • Build and maintain strong relationships with key stakeholders to gain a deep understanding of their requirements, provide informed guidance, and support the seamless onboarding More ❯

/configure applications as needed. Troubleshoot Windows OS, hardware, and enterprise applications. Coordinate with third-party vendors for escalations and hardware replacements. Document issues and resolutions in the IT service management system (e.g., ServiceNow, Remedy). Essential skills/knowledge/experience: (Up to 10, avoid repetition) Comprehensive understanding of PC hardware, software, operating systems, directory services, printing … knowledge/experience: (As applicable) Understanding of O365 and related support activities. Knowledge of Active Directory, DNS, Group Policy, networking, and firewalls. Experience in 2nd line support, incident & problem management, and ITIL processes. Effective communication skills, both written and verbal. Strong stakeholder management skills, including users, management, IT teams, vendors. Availability to work onsite five days a More ❯

Depending on projects, you will need to be comfortable with the following: Microsoft Azure and O365 All aspects of Active directory and AAD, including detailed group policy Enterprise Domain Management Azure AVD PowerShell and other scripting languages (detailed) General networking (ideally Palo Alto and Cisco) Server Host hardware, SAN switches and provisioning (e.g., EMC) Microsoft Windows Server 2019/… Proxy servers (e.g. SmoothWall) Microsoft Auto Patch and Azure Update Manager along with systems hardening Exchange 365 administration Microsoft Intune Management Creation and maintaining documentation and technical designs Cloud SaaS Solutions AV solutions Lead on technical projects. Proven Experience in a similar role ADVANTAGEOUS REQUIREMENTS: Microsoft Certifications (Preferred) ITIL (Preferred) Experience with service management ticketing systems Experience … of working in a fast-paced environment with changing priorities Ability to work occasional out of hours is also required but overtime is available. Project Management skills Call Experis IT Today - (phone number removed) - for more Information More ❯

Depending on projects, you will need to be comfortable with the following: Microsoft Azure and O365 All aspects of Active Directory and AAD, including detailed group policy Enterprise Domain Management Azure AVD PowerShell and other Scripting (detailed) General networking (ideally Palo Alto and Cisco) Server Host hardware, SAN Switches and provisioning (eg, EMC) Microsoft Windows Server 2019/… Proxy Servers (eg SmoothWall) Microsoft Auto Patch and Azure Update Manager along with systems hardening Exchange 365 administration Microsoft Intune Management Creation and maintaining documentation and technical designs Cloud SaaS Solutions AV solutions Lead on technical projects. Proven Experience in a similar role ADVANTAGEOUS REQUIREMENTS: Microsoft Certifications () ITIL () Experience with service management ticketing systems Experience of working … in a fast-paced environment with changing priorities Ability to work occasional out of hours is also required but overtime is available. Project Management skills Call Experis IT Today - for more Information! #J-18808-Ljbffr More ❯

Service Management Lead - up to £59,000- Hybrid working (Taunton Based) The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team has partnered with a unique civil service organisation. Their highly specialised focus leads to very interesting roles with a huge scope for learning and development. We are supporting them to recruit a Service Management … managing and reporting on SLA's. This role will require Security Clearance so the successful candidate will have lived in the UK for the past 5 years. What the Service Management Lead will be doing . You will be working to define the ITSM Framework and strategic roadmap alongside the Head of IT Service Delivery. You will … be delivering the day to day service level management for the organisation. Line Manage 2 Service Managers Establish and maintain relationships with key stakeholders Manage the day to day implementation of ITSM Build and develop ITSM frameworks and roadmaps What the successful Service Management Lead will bring to the team You will be an ITIL More ❯

from Yolk Recruitment Ltd DDaT for Charities and the Public Sector | Public Sector/Not-For-Profit Recruitment | Cardiff Based | Speak to me today about your ideal role :... Service Management Lead – up to £59,000– Hybrid working (Taunton Based) The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team has partnered with a unique civil service organisation. Their highly specialised focus leads to very interesting roles with a huge scope for learning and development. We are supporting them to recruit a Service Management Lead who has experience implementing ITIL frameworks and liaising effectively with other business areas whilst managing and reporting on SLA’s. This role will require Security Clearance so the successful … candidate will have lived in the UK for the past 5 years. What the Service Management Lead will be doing . You will be working to define the ITSM Framework and strategic roadmap alongside the Head of IT Service Delivery. You will be delivering the day to day service level management for the organisation. Line More ❯

Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a Service Delivery Manager to join us. Our Service Delivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters a partnering … approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the service More ❯

Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a Service Delivery Manager to join us. Our Service Delivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters a partnering … approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the service More ❯