8 of 8 Service Management Jobs in Belfast

Discover where complex meets meaningful as a Service Architect in our Scotland & NI Business Unit. You will be part of a team that combines subject matter and technical expertise with business understanding, providing our clients with the insights to build next generation IT services and operating models. Help tackle … seeking to grow our team of experienced specialists, focusing on areas such as the design, delivery, assessment, and operation of IT services. As a Service Architect, you may work with a wide range of clients - often on-site - supporting them with solutions across the service management lifecycle. … This will include developing strategies, delivering process overviews, and designing and assuring new service solutions and improvement initiatives. You will play a pivotal role in shaping service management strategies, service delivery models and transition to service plans that influence business outcomes and operational excellence for More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Leadership and Strategy: Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver … IT services to meet the needs of the company, including service management, planning, and support processes. Technical expertise : Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Project Management : Oversee the planning, implementation, and tracking of specific short-term and long-term … projects. Team Management : Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Business Leadership: Security and Compliance: Ensure the security of the IT systems and data integrity by implementing up-to-date security measures and compliance policies. Budget Management More ❯

Put yourself at the centre of the digital revolution, working alongside highly talented individuals to deliver complex projects that matter. Our Service Delivery Managers are trusted to work closely with a wide range of clients on exciting projects with real-world purpose and impact. CGI was recognised in the … in taking your career wherever you want it to go. This role is based in Northern Ireland. Your future duties and responsibilities As a Service Delivery Manager you will take full ownership for the successful delivery of a complex and wide-ranging service contract, or a portfolio of … contracts. You will be accountable for all IT and related services provided by CGI to our Clients and responsible for the full service lifecycle including internal and external service support and service delivery. Successfully delivering one or more service contracts, ensuring that SLAs are met consistently. More ❯

reports and produce communications, e-blasts and other forms of communication that may be both internal and client facing, to include leadership and executive management Draft root cause analysis reports and recommendations after cybersecurity incidents Identify risk areas that will require vulnerability prevention Stay current with Security technologies and … administration, configuration, and optimization experience with platforms such as Alien Vault, IBM QRadar, ArcSight or LogRhythm Threat hunting experience Malware reverse engineering and outbreak management experience Experience participating in and acting as an escalation point for complex network threat investigations Linux command line experience Experience and knowledge of public … written communication skills Knowledge of IP networking and network security including Intrusion Detection Familiarity with common network vulnerability/penetration testing tools Familiarity with service management software such as ServiceNow Familiarity with data visualization platforms such as Domo Some experience with system hardening guidance and tools Experience on More ❯

will also provide support for cloud services, including M365/Azure, server hardware, software, and security/network devices, with a strong emphasis on service management. Key Responsibilities: Provide first and second-line support for ICT infrastructure across multiple office locations. Manage and maintain servers, networks (LAN/WAN …/network devices. Collaborate with team members to ensure high availability of applications hosted on in-house or cloud servers and software-as-a-service platforms. Contribute to the operation and development of our Cloud, network, server, and security services. About Us: The Cloud, Security & Infrastructure Team is responsible … . Knowledge of cloud platforms, including M365 and Azure. Understanding of LAN/WAN/VPN and VOIP telephony systems. Strong problem-solving and service management skills. Desirable Qualifications: Certifications in cloud services, networking, or relevant IT disciplines. Contact Information: For further details on this role, please contact More ❯

WorkPal is a cloud-based field service management software allowing both online and offline working, designed to bring field service operations into the digital era. We have over 13 year's experience under our belt and having achieved multiple industry awards, together with our recently announced investment More ❯

OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS: As an EDM Engagement Manager in Kainos, you'll fully manage the successful implementation of Employee Document Management application for Workday. You'll be closely working with customer business teams and internal delivery teams to drive the scope, definition and delivery of … projects, which will typically be either one large, complex project or multiple smaller projects. This will include project planning, resourcing, milestone t racking, commercial management and customer satisfaction. SCOPE OF RESPONSIBILITIES: Commercially managing the implementation of EDM Product for Workday programmes from pre-sales through implementation to hand over … to AMS (Application Management Services). Acting as the key client interface between functional and technical teams and the client. Pragmatically offering domain experience (HCM, Fins, Payroll or where relevant to a Workday Capability) to provide functional insight and thought-leadership . Managing all aspects of project delivery including More ❯