2 of 2 Service Management Jobs in County Antrim

experienced and proactive NOC Shift Lead to support its 24/7 operations team. This position plays a key role in ensuring high-quality service delivery to a diverse range of clients, including those operating within critical national infrastructure. The ideal candidate will bring strong technical knowledge, effective leadership … skills, and a commitment to maintaining excellent customer service in a shift-based environment. Job Description The NOC Shift Lead will oversee the coordination and performance of the shift team, ensuring incidents are handled efficiently and service levels are consistently achieved. You will act as a primary escalation ...

options **Work/Life Balance: ** 36 hour week, flexible working around core hours and Friday afternoons off, flexible working We're looking for a Service Delivery Manager for Network Operations to lead the delivery of end-to-end IT services to our internal customers. You will ensure service quality, drive continuous improvement, and manage service provider contracts. This role is responsible for ensuring that all network operations meet or exceed our internal and external service level agreements. A key part of your role will be leading and managing outsourced teams to maintain and support ...