11 of 11 Service Management Jobs in County Antrim

Summary Job Reference: VR010825 Job Title: ICT Service Delivery Manager Salary/Benefits: starting 62,637 pa plus NILGOSC pension (19% employer contribution) plus 28 days annual leave and 12 public holidays plus private health insurance plus learning/development, bookable parking and more. Location: Belfast City Centre, hybrid (2 days office/3 days WFH pw) Client : Co … Ownership Contract : Permanent, full-time (37 hours pw, typically Mon-Fri/9-5) VANRATH Overview Co-Ownership are looking for an ICT Service Delivery Manager to join their team! We met with them, so if you apply, do reach out for a chat to discuss in more detail. We must highlight that this is a fantastic opportunity, lots … city centre, so we'll be delighted for whoever lands the role. Job summary We are currently undertaking a strategic review of our IT services and are seeking a Service Delivery Manager to join our growing team. This newly created role will play a key part in shaping and overseeing the delivery of IT services across the organisation, with More ❯

coordination across stakeholders to restore services swiftly and efficiently. Key to this role will involve taking full ownership of major incidents, acting as the central point of contact between service delivery teams and technical recovery resources. In addition to managing the incident lifecycle, you will also contribute to ongoing process improvements and help shape service enhancement initiatives within … updating and reallocating as necessary. Determine the severity and impact of incidents to ensure appropriate escalation and response. Coordinate and communicate effectively throughout the incident lifecycle. Facilitate technical and management conference calls during incidents as required. Provide clear and timely updates to stakeholders throughout major incidents. Ensure timely progression of incidents in line with defined processes and service level agreements. Confirm resolution and service restoration, ensuring all necessary validations are completed. Produce post-incident management information reports. Participate in the closure and review of lower-priority incidents where required. Conduct post-incident reviews with relevant support teams and stakeholders within agreed timeframes. Essential Skills & Experience: Proven experience managing high-priority incidents in a shared service More ❯

Engineer to act as the first point of escalation for customer calls and ensure seamless network operations. You will play a critical role in managing and resolving faults and service requests promptly while maintaining excellent communication with customers and internal teams. Key Responsibilities Serve as the first escalation point for customer calls, providing expert support and guidance. Log, manage … and resolve faults and service requests via Remedy, achieving over 95% resolution at first touch. Work diligently within strict SLAs to ensure timely fault resolution. Maintain accurate and detailed shift handovers, ensuring all support tickets are current and comprehensive. Keep customers informed throughout the entire fault lifecycle, delivering clear and timely updates. Configure and troubleshoot a range of network … support, preferably holding CCNA certification or equivalent experience. Experience supporting Windows OS and server environments. Familiarity with working alongside third-party suppliers and managing escalations efficiently. Understanding of ITIL service management principles and strict SLA adherence. Exceptional attention to detail and ability to perform under pressure. Excellent communication and customer service skills, with a customer-first mindset. More ❯

Engineer to act as the first point of escalation for customer calls and ensure seamless network operations. You will play a critical role in managing and resolving faults and service requests promptly while maintaining excellent communication with customers and internal teams. Key Responsibilities Serve as the first escalation point for customer calls, providing expert support and guidance. Log, manage … and resolve faults and service requests via Remedy, achieving over 95% resolution at first touch. Work diligently within strict SLAs to ensure timely fault resolution. Maintain accurate and detailed shift handovers, ensuring all support tickets are current and comprehensive. Keep customers informed throughout the entire fault lifecycle, delivering clear and timely updates. Configure and troubleshoot a range of network … support, preferably holding CCNA certification or equivalent experience. Experience supporting Windows OS and server environments. Familiarity with working alongside third-party suppliers and managing escalations efficiently. Understanding of ITIL service management principles and strict SLA adherence. Exceptional attention to detail and ability to perform under pressure. Excellent communication and customer service skills, with a customer-first mindset. More ❯

Engineer to act as the first point of escalation for customer calls and ensure seamless network operations. You will play a critical role in managing and resolving faults and service requests promptly while maintaining excellent communication with customers and internal teams. Key Responsibilities Serve as the first escalation point for customer calls, providing expert support and guidance. Log, manage … and resolve faults and service requests via Remedy, achieving over 95% resolution at first touch. Work diligently within strict SLAs to ensure timely fault resolution. Maintain accurate and detailed shift handovers, ensuring all support tickets are current and comprehensive. Keep customers informed throughout the entire fault lifecycle, delivering clear and timely updates. Configure and troubleshoot a range of network … support, preferably holding CCNA certification or equivalent experience. Experience supporting Windows OS and server environments. Familiarity with working alongside third-party suppliers and managing escalations efficiently. Understanding of ITIL service management principles and strict SLA adherence. Exceptional attention to detail and ability to perform under pressure. Excellent communication and customer service skills, with a customer-first mindset. More ❯

rate of £150. Key Responsibilities: Provide first-line support for hardware, software, and network issues across desktops, laptops, and peripherals. Log, track, and resolve support tickets using the IT service management system. Troubleshoot and escalate issues to L2/L3 teams where necessary. Assist with account setup, password resets, and access requests. Maintain accurate documentation of incidents, resolutions … in a desktop support or IT helpdesk role. Strong knowledge of Windows operating systems and Microsoft Office suite. Familiarity with basic networking concepts and troubleshooting. Excellent communication and customer service skills. Ability to work independently and as part of a team. IT certifications (eg, CompTIA A+, Microsoft MTA) are a plus. Additional Information: Full-time, 6-month contract. Office More ❯

rate of £150. Key Responsibilities: Provide first-line support for hardware, software, and network issues across desktops, laptops, and peripherals. Log, track, and resolve support tickets using the IT service management system. Troubleshoot and escalate issues to L2/L3 teams where necessary. Assist with account setup, password resets, and access requests. Maintain accurate documentation of incidents, resolutions … in a desktop support or IT helpdesk role. Strong knowledge of Windows operating systems and Microsoft Office suite. Familiarity with basic networking concepts and troubleshooting. Excellent communication and customer service skills. Ability to work independently and as part of a team. IT certifications (e.g., CompTIA A+, Microsoft MTA) are a plus. Additional Information: Full-time, 6-month contract. Office More ❯

meets excellence. Our Technology Services department is at the heart of delivering world-class IT support and services across the globe. As part of this dynamic team, the IT Service Management division ensures the seamless operation of our IT infrastructure and services. Your RoleWe are currently seeking an experienced M365 Manager to lead the strategy, architecture, and roadmap … Office add-ins You will act as the technical authority on projects, ensuring services are delivered effectively and aligned with business needs. This role combines technical leadership with team management responsibilities and plays a key part in supporting our environmental goals and initiatives. What You Need to Succeed : Extensive experience in a 3rd line IT support role, with deep … record of delivering enterprise-wide technical solutions Experience in the professional services sector, with an understanding of its unique support demands Broad and practical knowledge of IT infrastructure and service operations Familiarity with business applications and working practices Awareness of current IT market trends and emerging technologies What You Will Get in Return The opportunity to lead global initiatives More ❯

meets excellence. Our Technology Services department is at the heart of delivering world-class IT support and services across the globe. As part of this dynamic team, the IT Service Management division ensures the seamless operation of our IT infrastructure and services. Your RoleWe are currently seeking an experienced M365 Manager to lead the strategy, architecture, and roadmap … Office add-ins You will act as the technical authority on projects, ensuring services are delivered effectively and aligned with business needs. This role combines technical leadership with team management responsibilities and plays a key part in supporting our environmental goals and initiatives. What You Need to Succeed : Extensive experience in a 3rd line IT support role, with deep … record of delivering enterprise-wide technical solutions Experience in the professional services sector, with an understanding of its unique support demands Broad and practical knowledge of IT infrastructure and service operations Familiarity with business applications and working practices Awareness of current IT market trends and emerging technologies What You Will Get in Return The opportunity to lead global initiatives More ❯

meets excellence. Our Technology Services department is at the heart of delivering world-class IT support and services across the globe. As part of this dynamic team, the IT Service Management division ensures the seamless operation of our IT infrastructure and services. Your RoleWe are currently seeking an experienced M365 Manager to lead the strategy, architecture, and roadmap … Office add-ins You will act as the technical authority on projects, ensuring services are delivered effectively and aligned with business needs. This role combines technical leadership with team management responsibilities and plays a key part in supporting our environmental goals and initiatives. What You Need to Succeed : Extensive experience in a 3rd line IT support role, with deep … record of delivering enterprise-wide technical solutions Experience in the professional services sector, with an understanding of its unique support demands Broad and practical knowledge of IT infrastructure and service operations Familiarity with business applications and working practices Awareness of current IT market trends and emerging technologies What You Will Get in Return The opportunity to lead global initiatives More ❯

looking to take that next step in your career while still retaining your technical troubleshooting skills? We're looking for an ambitious application support professional with team lead or management experience who is keen to take ownership of our client's support function, lead a small team and help shape the next phase of their established product's success. … and coordinate the team, while remaining hands-on in supporting and resolving issues yourself. You'll deal directly with clients and get the opportunity to participate in and lead service management review meetings. What You'll Do Lead and manage the day-to-day operations of the ERP support team. Provide hands-on support for customer issues and … work with wider technical teams to resolve complex incidents; liaising with Business Analysts and Developers to manage and escalate critical fixes. Represent the support function in customer-facing service reviews and ensure a high standard of client satisfaction. Help shape the future of the support team through resource planning and mentorship. What We're Looking For Proven experience in More ❯