4 of 4 Service Management Jobs in Cardiff

Customer Relationship Manager – Managed Services Salary: £35,000 + YEARLY £3,600 TAX FREE BONUS + EXCELLENT COMPANY BENEFITS AND COMMISSION STRUCTURE Location: Wiltshire hybrid with regular travel Department: Service Management – Sales Reporting to: Head of Managed Services Ideally you will hold an SC Clearance or be eligible to obtain one. Due to the nature of the work … department. They are looking to hiring an Account & Customer Relationship Manager. You will build strong customer relationships, make sure IT services align with business needs and drive value through service reviews and continuous improvement within an ITSM framework. This suits someone with solid customer-facing or sales experience who enjoys translating service performance into clear outcomes. Key responsibilities … Customer relationship management Be the primary point of contact for assigned customers Develop a clear understanding of customer needs, objectives and IT requirements Run regular service reviews and business relationship meetings Champion the customer voice across Managed Services Account management Manage customer accounts to agreed contracts and SLAs Maintain accurate account plans and track performance Spot upsell More ❯

Job Title: Head of Resource Management (ITIL-Aligned) Role Summary: The Head of Resource Management is responsible for the strategic planning, allocation, and optimisation of resources across the organisation. This role ensures that human, technical, and financial resources are aligned with ITIL service management practices to support efficient service delivery, project execution, and operational continuity. … Key Responsibilities: Strategic Resource Planning • Develop and implement resource management strategies aligned with ITIL service lifecycle stages. • Forecast future resource needs based on service demand, project pipelines, and business growth. • Collaborate with ITIL Process owners, Operational Owners and Service Delivery Managers to ensure resource availability for critical IT services. Resource Allocation & Optimisation • Oversee allocation of resources … across IT projects and operational functions. • Maintain a centralised resource scheduling and tracking system. • Monitor resource utilisation and adjust plans to meet changing priorities. Governance & Compliance • Ensure resource management practices comply with ITIL standards and organisational policies. • Support audits and reviews of resource-related processes. • Maintain accurate documentation of resource assignments and capacity. Stakeholder Engagement • Act as a liaison More ❯

Service Delivery Manager Salary: £45,000 – £60,000 + up to 10% bonus Location: Cardiff, South Wales (office-based 50% with travel to various customer sites) Our client is helping enterprise and government customers modernise, innovate, and thrive using cloud and AI services. We’re looking for a Service Delivery Manager to their team and play a key … get maximum value from their contracts while ensuring delivery teams have everything they need to succeed. It’s a hands-on role where you’ll be involved in both service management and project delivery - balancing people, process, and commercial outcomes to keep customers happy and services running smoothly. What You’ll Do Be the main point of contact … for service management across multiple customers Build strong relationships with clients and internal teams Oversee the smooth transition of projects into live services Monitor service performance, metrics, and SLAs, and present insights clearly Lead service reviews and improvement plans Keep services commercially viable while delivering great value Support ongoing development of service tools and processes More ❯

SC/DV clearance Full UK Driving Licence Desirable Experience with infrastructure automation (e.g., Ansible, Terraform) Scripting skills (e.g., Bash, PowerShell, Python) KVM Hypervisor experience Exposure to ITIL-based service management Familiarity with secure environments and MOD standards Person Specification Integrity & Professionalism : Demonstrates honesty, ethical behaviour, and professionalism in all interactions, reflecting NCLs commitment to transparency and trust More ❯