8 of 8 Service Management Jobs in Cardiff

Peaple Talent have partnered with a leading professional service company based in central Cardiff who are recruiting an experienced and Head of IT to lead their IT function. This critical role will support a team that serves approximately 750 members of staff, ensuring the smooth implementation of our existing … IT strategy whilst successfully managing the day to day IT operations along with maintaining very high standards of IT service delivery safeguarding the IT infrastructure. Role and responsibilities Strategy Implementation: Execute and oversee the existing IT strategy in alignment with the firm’s goals, ensuring effective and timely delivery … of IT projects. Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the service desk operates efficiently, providing outstanding More ❯

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day … this alongside the Director of IS The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure, IT … service desk professionals & a couple of Team Leaders Experience Required: Experience in a similar senior IT role i.e. Head of IT/Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent understanding More ❯

automation tools for Salesforce. (LEAD) Experience setting up development orgs and data seeding (OwnBackup) Experience with Branching Strategy tools (e.g., Github, Bitbucket) Excellent project management skills, with the ability to manage multiple releases simultaneously. Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams. … Detail-oriented with strong organizational skills. Problem-solving and critical-thinking abilities. Desirable Familiarity with Agile methodologies and ITIL or other IT service management frameworks is a plus. SCRUM experience/certification Key Responsibilities Release Planning and Coordination: Release Execution: Change Management: Testing Documentation Post-deployment Compliance More ❯

automation tools for Salesforce. (LEAD) Experience setting up development orgs and data seeding (OwnBackup) Experience with Branching Strategy tools (e.g., Github, Bitbucket) Excellent project management skills, with the ability to manage multiple releases simultaneously. Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams. … Detail-oriented with strong organizational skills. Problem-solving and critical-thinking abilities. Desirable Familiarity with Agile methodologies and ITIL or other IT service management frameworks is a plus. SCRUM experience/certification Key Responsibilities Release Planning and Coordination: Release Execution: Change Management: Testing Documentation Post-deployment Compliance More ❯

/Hybrid (Cardiff) About the Role Position Overview: As a Data Analyst, you will play a pivotal role in the operational running of the Service Management Office (SMO) based in Cardiff. In this position, you will have an important role in transforming raw data into valuable insights that More ❯

Customer Service Team Lead Remote UK £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing company … processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient … experience as a Customer Support Team Lead or similar. You will possess strong technical knowledge in SQL and have hands-on experience with Jira Service Management. You will need experience leading a team and also being hands on with customer service tickets. A great opportunity to join a More ❯

Customer Service Team Lead Remote UK £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing company … processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient … experience as a Customer Support Team Lead or similar. You will possess strong technical knowledge in SQL and have hands-on experience with Jira Service Management. You will need experience leading a team and also being hands on with customer service tickets. A great opportunity to join a More ❯

Customer Service Team Lead Remote UK £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing company … processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient … experience as a Customer Support Team Lead or similar. You will possess strong technical knowledge in SQL and have hands-on experience with Jira Service Management. You will need experience leading a team and also being hands on with customer service tickets. A great opportunity to join a More ❯