3 of 3 Service Management Jobs in Cardiff

Friday standard office hours 37.5 hours per week. Purpose of Role Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes, and policies. Lead problem management analytics, reporting and meetings and resolutions … initial ITIL gap analysis, produce a plan and implement actions to address areas of improvement. Develop a culture of ITIL best practices within service operations. Implement and maintain Problem management methodology, process, and policies. Lead problem management within the business and organise cross department teams to ensure ...

secure and resilient infrastructure environments. Working as part of a wider Digital Services team, this role will focus on network operations, infrastructure projects, and service improvements across a complex hybrid environment. This is a hands-on position combining BAU support and project delivery, with the opportunity to contribute … implementing preventative improvements Support network design, planning, testing, and implementation of infrastructure changes and projects Monitor network performance, availability, and capacity to ensure reliable service delivery Collaborate with internal teams, suppliers, and stakeholders to deliver high-quality digital services Contribute to infrastructure lifecycle management, continuous improvement, and service ...

Digital Infrastructure Lead plays a key role in delivering secure, reliable, and high-performing IT infrastructure across the organisation, supporting both the Welsh Blood Service and Velindre Cancer Centre. You will use specialist technical expertise to design, support, and improve infrastructure services across on-premise, cloud, and hybrid environments … ensuring systems meet organisational and non-functional requirements while enabling ongoing transformation and service optimisation. You will take a flexible, innovative approach, supported by strong leadership, communication, and interpersonal skills to support service delivery, collaborate with stakeholders, and drive improvements aligned to organisational priorities. You will be expected ...