3 of 3 Service Management Jobs in Cardiff

effectiveness, and minimal disruption to business operations. Lead IT procurement exercises, including specification development, tendering, supplier evaluation, and contract award. Manage Estyn's IT service desk to ensure the delivery of a high-quality, customer-focused service that supports the organisation's operational and strategic needs. Ensure robust … contract and supplier management, providing challenge to proposed solutions, monitoring delivery against agreed KPIs, managing risk, and achieving value for money. Develop and maintain strong relationships with internal stakeholders, Welsh Government Digital colleagues, and external suppliers, ensuring shared understanding of risk, compliance obligations, and delivery expectations. Provide assurance ...

Customer Service Team Lead - Tech Industry Cardiff - Hybrid, 3 days in office £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join … processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient ...

applications within the BMC Remedy ITSM suite. The Remedy Consultant (SC) will work closely with technology and automation teams to enhance and transform enterprise service management platforms, improving both business processes and end-user experience. This role follows a hybrid working model and offers exposure to a broad … customise BMC Remedy applications, including workflows, forms, active links, and filters Configure and support ITSM modules such as Incident, Problem, Change, and Asset Management Troubleshoot and resolve issues within the Remedy environment Optimise application performance, ensuring scalability and long-term sustainability Produce and maintain technical documentation, including design specifications ...