1 of 1 Service Management Jobs in Carterton

Description This is a 15 month FTC Are you ready to take the lead in delivering exceptional IT support and driving service excellence? At AirTanker, we’re looking for an IT Service Support Lead to join our inclusive and forward-thinking Technology team. This is a unique opportunity to play a key role in supporting our community, enhancing … opportunities across the organisation. Contribution to Innovation: You’ll be encouraged to identify opportunities for automation and process improvement , contributing directly to innovation within the IT function. Operational Resilience & Service Transition: You’ll play a key role in ensuring operational resilience and supporting the transition of services to more robust solutions—critical work that adds real value to the … operations and incident resolution Provide first-line support for key IT applications Ensure compliance with SLAs, KPIs, and IT security standards Maintain accurate records and participate in audits Drive service improvement initiatives and gather user feedback Build strong relationships with internal stakeholders What you'll bring Working knowledge of ITIL and service management principles Experience in IT More ❯