1 of 1 Service Management Jobs in Chelmsford

Delivery BU CK Reason for RR New Business Client Interview False PSNo Name of Rotation resource NA Job Description Purpose of the Role The role is responsible for managing Service Transition and Change across a portfolio of services aligned to business workstreams this includes Service Design delivery across early Project initiation tracked through to OAT and Go Live … The aim of the role being to control prevent and manage the risk of unplanned service interruption across the business and ensure IT Services remain operable and supportable against defined outcomes Key Responsibilities To ensure appropriate best practice ITIL processes and tools are in place along with a clear RACI that includes SIAM and associated 3rd party service providers Provide governance and assurance to Change Management and Service Transition Input into Service Review Boards as required by the Service Assurance Team to ensure that customer satisfaction scorecard activities are effectively addressed Deal with service transition and service change for both new and existing demand Undertake Service Design activities to ensure More ❯

staff discounts and other generous benefits Hays Technology are working in partnership with a University with sites in Chelmsford and Cambridge to recruit a Head of Digital Experience & Product Management on a permanent basis. The successful candidate will lead the development and continuous improvement of key digital products including CRM, Enterprise Service Management, Student Records, Learning Management … the role, you must have the following skills and experience: Higher degree or relevant professional qualification at postgraduate level or significant relevant experience. Previous experience in a leadership/management role. Strong organisational skills and the ability to prioritise and delegate to teams appropriately. Experience and ability to motivate and engage staff. An understanding of digital experience and the More ❯