4 of 4 Service Management Jobs in Cheltenham

anti-malware, mirroring, device integrity). Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, root cause analysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management … to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactive monitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning fit for SME/school environments. Proven ability to install, configure, and support print management solutions such as Papercut. … and respected by peers. Ideally holds a relevant technical degree or equivalent (especially if earned through work-based routes). Bonus/Could-Have Able to contribute to future service design and offer development. Capable of speaking to heads of schools in practical, relatable terms about the art of the possible. Could grow into a Technical Director interested in More ❯

incidents that cannot be handled by 1st/2nd line teams. Deliver technical input on projects such as migrations, upgrades, deployments and new customer onboarding. Work closely with infrastructure, service management and technical delivery teams to ensure high-quality outcomes. Produce and maintain technical documentation, knowledge base articles and best-practice guidance. You’ll collaborate with cross-functional More ❯

closely with stakeholders to assess technical requirements and provide effective solutions. Support project delivery, including upgrades, migrations, deployments and on-site consultancy. Contribute to documentation, knowledge sharing and continuous service improvement. You’ll collaborate with infrastructure, service management and technical delivery teams to provide high-quality consultancy and support across the organisation. What we’re looking for More ❯

robust support, and enhance the overall user experience-making sure our business systems remain efficient, intuitive, and aligned to operational needs. Key Responsibilities Application Support & Maintenance Incident, Problem & Change Management Continuous Improvement & Collaboration Integration & Data Management About You 5+ years' experience in software/application support with strong focus on databases and integrations. Experience supporting ERP/CRM … complex queries, joins, triggers, stored procedures. Familiarity with API integrations (REST, SOAP, OData) and middleware platforms. Experience with helpdesk/ITSM platforms such as HaloPSA, ServiceNow, ConnectWise, or Jira Service Management. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯