1 Service Management Jobs in Chippenham

Services team delivering quality front-line support for a prestigious MoD contract, with a key focus on delivering to the customer within the agreed service SLAs. Note : Due to the work with MoD, you will need to hold or be able to attain SC clearance. In the role, you … required Resolution and/or escalation of faults reported within agreed SLAs Ensuring all actions carried out on tickets are recorded accurately in the Service Management toolset Managing IT assets (e.g. laptops, printers, monitors, etc.) accurately in the Service Management toolset Managing users, computers, and group … services and Operating Systems (Microsoft Windows 10) Essential You have notable experience in the following: Providing L1 technical support covering:Incident, Problem and Change Management Working in a desktop support environment, with special focus on configuration and configuration management tools; especially Microsoft OS You should have broad knowledge more »