Description Please note - this role can be hybrid from our Hartlepool or Chippenham Office. Responsibilities Develop and own the end-to-end process & delivery within NEC for Major Incident Management Lead and develop a cohesive team across multiple locations, coaching and developing team members Monitor performance using KPIs and CSFs, ensuring alignment with business needs and IT strategy Ensure … the team is skilled and performing at the appropriate level Allocate work within the team effectively Support bid responses and develop service offerings with stakeholders Maintain compliance through audits, including ISO 20000 Review and verify documentation accuracy and updates Implement continual service improvement strategies aligned with business priorities Collaborate with process managers to ensure an end-to-end … ITIL aligned service Build and maintain relationships with internal and third-party organizations Ensure adherence to SLAs and provide Major Incident reports as required Communicate effectively at technical and stakeholder levels Apply ITIL Major Incident management techniques Plan and balance short-term team actions Understand industry standards and best practices for servicemanagement Lead with strong More ❯
Customer Relationship Executive is an integral part of the ITSM team reporting directly to the Operations Manager. A Customer facing role primarily responsible for the end-to-end lifecycle management of third-party access requests—from initial application through to ongoing account administration and reporting. In addition to access management duties, the individual also serves as an Applications … related issues. They are expected to have a strong understanding of user applications and contribute valuable feedback to improve the end-user experience. Lead the end-to-end lifecycle management of third-party system access requests, from initial application to account decommissioning whilst ensuring compliance with CySAFA and MOD governance documentation. • Prepare comprehensive monthly reports on user activity as … part of the Service Delivery reporting process, supporting the Service Delivery and Operations Managers. • Assume full ownership of all management documentation related to service account administration and ID Access Management processes. • Build and maintain strong relationships with key stakeholders to gain a deep understanding of their requirements, provide informed guidance, and support the seamless onboarding More ❯
Description Please note - this role can be hybrid from our Hartlepool or Chippenham Office. Responsibilities Develop and own the end-to-end process & delivery within NEC for Major Incident Management The ability to lead and develop a cohesive team split across multiple geographic locations and to manage people effectively. This includes the ability to coach and develop the team. … align to our IT strategy Ensuring the team is performant and skilled to the appropriate level Allocation of work within the team Support bid responses and the development of service offerings with the business stakeholders Be involved in maintaining compliance through preparation and attendance at internal and external audits particularly ISO 20000 audits. Reviewing and verifying that all documentation … is moderated and accurately updated in accordance with document management requirements Awareness of the business priorities, objectives and drivers to implement continual service improvement strategies Work very closely with other process managers to ensure a full ITIL aligned end to end service is available to stakeholders Build and maintain relationships with internal and 3rd party organisations as More ❯
Customer Relationship Executive is an integral part of the ITSM team reporting directly to the Operations Manager. A Customer facing role primarily responsible for the end-to-end lifecycle management of third-party access requests-from initial application through to ongoing account administration and reporting. In addition to access management duties, the individual also serves as an Applications … issues. They are expected to have a strong understanding of user applications and contribute valuable feedback to improve the end-user experience. RESPONSIBILITIES • Lead the end-to-end lifecycle management of third-party system access requests, from initial application to account decommissioning whilst ensuring compliance with CySAFA and MOD governance documentation. • Prepare comprehensive monthly reports on user activity as … part of the Service Delivery reporting process, supporting the Service Delivery and Operations Managers. • Assume full ownership of all management documentation related to service account administration and ID Access Management processes. • Build and maintain strong relationships with key stakeholders to gain a deep understanding of their requirements, provide informed guidance, and support the seamless onboarding More ❯
Proficient in managing and configuring Active Directory, including Group Policy Objects, DNS, DHCP, TCP/IP, and VPNs. Familiar with Sophos security solutions, including endpoint protection, firewalls, and central management to safeguard IT assets. Hands-on experience with server virtualization using VMWare vSphere. Skilled in using PRTG Network Monitor for proactive monitoring and alerting to maintain system, uptime and … performance. Skilled in deploying and managing cloud infrastructure using Microsoft Azure and Amazon Web Services to support hybrid and cloud-first strategies. Practical experience with ManageEngine tools for IT ServiceManagement, asset tracking, and system monitoring. Experienced in using Veeam Backup solutions for data protection, disaster recovery, and business continuity planning. In-depth knowledge of both Microsoft Server … and Linux operating systems, enabling seamless integration and support of mixed environments. Strong knowledge of WatchGuard Firewalls, with a focus on configuration, policy management, and threat prevention. Expertise in Microsoft 365 and MS Exchange, including mailbox management, user administration, and hybrid configuration. Well versed in Dell storage solutions, including installation, optimisation, and management of storage arrays for More ❯
Proficient in managing and configuring Active Directory, including Group Policy Objects, DNS, DHCP, TCP/IP, and VPNs. Familiar with Sophos security solutions, including endpoint protection, firewalls, and central management to safeguard IT assets. Hands-on experience with server virtualization using VMWare vSphere. Skilled in using PRTG Network Monitor for proactive monitoring and alerting to maintain system, uptime and … performance. Skilled in deploying and managing cloud infrastructure using Microsoft Azure and Amazon Web Services to support hybrid and cloud-first strategies. Practical experience with ManageEngine tools for IT ServiceManagement, asset tracking, and system monitoring. Experienced in using Veeam Backup solutions for data protection, disaster recovery, and business continuity planning. In-depth knowledge of both Microsoft Server … and Linux operating systems, enabling seamless integration and support of mixed environments. Strong knowledge of WatchGuard Firewalls, with a focus on configuration, policy management, and threat prevention. Expertise in Microsoft 365 and MS Exchange, including mailbox management, user administration, and hybrid configuration. Well versed in Dell storage solutions, including installation, optimisation, and management of storage arrays for More ❯
Proficient in managing and configuring Active Directory, including Group Policy Objects, DNS, DHCP, TCP/IP, and VPNs. Familiar with Sophos security solutions, including endpoint protection, firewalls, and central management to safeguard IT assets. Hands-on experience with server virtualization using VMWare vSphere. Skilled in using PRTG Network Monitor for proactive monitoring and alerting to maintain system, uptime and … performance. Skilled in deploying and managing cloud infrastructure using Microsoft Azure and Amazon Web Services to support hybrid and cloud-first strategies. Practical experience with ManageEngine tools for IT ServiceManagement, asset tracking, and system monitoring. Experienced in using Veeam Backup solutions for data protection, disaster recovery, and business continuity planning. In-depth knowledge of both Microsoft Server … and Linux operating systems, enabling seamless integration and support of mixed environments. Strong knowledge of WatchGuard Firewalls, with a focus on configuration, policy management, and threat prevention. Expertise in Microsoft 365 and MS Exchange, including mailbox management, user administration, and hybrid configuration. Well versed in Dell storage solutions, including installation, optimisation, and management of storage arrays for More ❯
on-site maintenance and track work across various equipment. Assist in resolving basic faults and confirm fault details as part of incident investigation and resolution. Update incidents using the Servicemanagement toolset and provide updates to the customer, engineers and managers on the status where required. Have knowledge of skills and availability of engineers/technicians to allocate … and dispatch engineers to progress and update Incidents effectively. Provide service support and has an understanding in the delivery of Incident, Change and Configuration management. Assist with scheduling of engineering support resources for delivery of contract services. Key Details Vacancy Title Digital Communications and IT Apprentice Employer Description NEC are a leading Biometrics company developing solutions for national governments More ❯
