3 of 3 Service Management Jobs in County Down

BRAND NEW role within the business. Having recently helped them secure talent in Data Engineering and Testing were now pleased to present this Service Delivery Manager role! Role Overview: Having consistently expanded their customer base, my client needs to ensure that SLAs are met across the board. The Service Delivery Manager will work on the companys managed service contracts,owning the customer relationship once a service has gone live and moved into business-as-usual (BAU). The Service Delivery Manager sits between the companys support/service desk team and each customer ...

What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting … coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design/Acceptance into Service. This includes scheduling ...

BRAND NEW role within the business. Having recently helped them secure talent in Data Engineering and Testing – we’re now pleased to present this Service Delivery Manager role! Role Overview: Having consistently expanded their customer base, my client needs to ensure that SLAs are met across the board. … Service Delivery Manager will work on the company’s managed service contracts, owning the customer relationship once a service has gone live and moved into business-as-usual (BAU). The Service Delivery Manager sits between the company’s support/service desk team ...