9 of 9 Service Management Jobs in Coventry

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Leadership and Strategy: Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver … IT services to meet the needs of the company, including service management, planning, and support processes. Technical expertise : Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Project Management : Oversee the planning, implementation, and tracking of specific short-term and long-term … projects. Team Management : Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Business Leadership: Security and Compliance: Ensure the security of the IT systems and data integrity by implementing up-to-date security measures and compliance policies. Budget Management More ❯

Infrastructure Engineer - Data Platform Services to join our CIDO department. As a Subject Matter Expert (SME), you will provide strategic expertise to ensure effective management of technical and business services within your specialist area. You will be responsible for the transition and ongoing support of relevant solutions at CBS … AWS Redshift, AWS concepts & practices, Agile methodologies, ServiceNow, and Jira Knowledge of SQL Server databases, supporting applications within AWS and Azure, and understanding systems management procedures in a large, mission-critical environment Experience with capacity planning, performance tuning, proactive monitoring, ITIL-based service management, and creating documentation More ❯

Location: Coventry, Hybrid 🕓 Hybrid | Fixed Term contract About the Role We’re looking for a Senior Infrastructure Engineer – Security to lead on the delivery, management, and optimisation of critical security tooling across the enterprise. You’ll act as a Subject Matter Expert (SME) , owning the implementation and support of … and maintaining IT services in mission-critical environments. Experience working with Agile frameworks and tools (e.g. ServiceNow, JIRA, Confluence). Strong understanding of systems management, capacity planning, performance tuning, and proactive monitoring. Familiarity with ITIL-based service management and change control processes. Proficiency with Microsoft Office for More ❯

profile: Higher education with IT background (University degree is an asset). At least 5 years of experience in application support. Experience with IT service management frameworks (ITIL) and ticketing systems. Experience with automation and scripting, knowledge of programming languages. Knowledge of cloud. Possess or be able to More ❯

Package Role: You would be recognized as the Subject Matter Expert (SME) for Security Products and tasked with providing strategic expertise to ensure effective management of the technical and business Services for the Security tooling throughout the organization. You would be responsible for the implementation, transition, and ongoing support … least 5 years of experience delivering and maintaining IT services and solutions in a mission-critical environment. • Familiarity with Agile work practices and tools (Service Now, Confluence/JIRA) • Understanding of systems management procedures in a large commercial, mission-critical context. • Capacity planning, performance tuning, and proactive monitoring … of solutions. • Change control, release procedures, and tools. • ITIL-based service management framework • Strong computer skills, experience in utilizing Microsoft Office products to create and manage documentation. Essential Skills: • Technical proficiency in cyber security tools, including at least one of the following: SIEM, EDR, SOAR, AV, CNAPP/ More ❯

improving operational efficiency. In this role, you will work closely with business and technical partners, subject matter experts, and internal Cyber, D ata, and Service Management and other teams, in the delivery and support of applications. You will seek to ensure that the needs of business users are … continuous improvement is being achieved. Other key accountabilities include:- Oversee the daily operations of Central Functions applications systems, ensuring high availability and performance. Deliver Service Requests and Small Improvement Requests to SLA. Ensure resources are allocated to support business as usual and project work in accordance with the relevant More ❯

customer experiences, improve efficiency and reduce business costs, helping us to lower prices. You'll support your squad by enabling performance, compliance and risk management by sharing your expertise, judgement and passion for delivering quality solutions for our HR Applications (ie., Oracle Cloud HCM). We use a variety … in learning and HR products. You'll also lead the implementation of Oracle Cloud HCM and Cornerstone Projects as well as day-to-day service management of HR applications such as Oracle Cloud HCM & Cornerstone. Possess implementation/support experience of Oracle Cloud HCM modules & Cornerstone modules. Understand … maternity or adoption leave and up to 4 weeks' pay for paternity leave. Please see for a range of our benefits (note, length of service and eligibility criteria may apply). More ❯

EVERYTHING YOU NEED TO KNOW In this new role at Severn Trent, we're looking for an experienced Salesforce Engineer with experience of Field Service Management (FSM) who will support the stabilisation, integration, and continued maintenance of the application into our business. As an experienced engineer in the … close collaboration with our Enterprise & Solution Architects to ensure the future of the applications is fit for purpose. Other key responsibilities include: Providing customer service support by troubleshooting application issues and documenting root causes, keeping stakeholders updated. Ensuring standard requests are completed within SLA and small application changes are More ❯