3 of 3 Service Management Jobs in Derbyshire

to be recruiting for an additional 1st Line Support Administrators based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote locations. Tasks include end user support, license tracking, mobile device … 1ST LINE SUPPORT ADMINISTRATORS DO: Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine) Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority Utilise and maintain the helpdesk … correct escalation process Assign users and computers to proper groups in Active Directory WHAT WE NEED FROM OUR 1ST LINE SUPPORT ADMINISTRATORS: Minimum 1yrs experience within a busy IT Service Desk environment Full clean driving licence essential as this role requires travel to remote locations Outstanding Customer Service/End User experience Excellent spoken & written communication skills Strong More ❯

to be recruiting for an additional 1st Line Support Administrators based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote locations. Tasks include end user support, license tracking, mobile device … 1ST LINE SUPPORT ADMINISTRATORS DO: Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine) Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority Utilise and maintain the helpdesk … correct escalation process Assign users and computers to proper groups in Active Directory WHAT WE NEED FROM OUR 1ST LINE SUPPORT ADMINISTRATORS: Minimum 1yrs experience within a busy IT Service Desk environment Full clean driving licence essential as this role requires travel to remote locations Outstanding Customer Service/End User experience Excellent spoken & written communication skills Strong More ❯

Lead Deployment : Coordinate pilot testing and phased rollout of Windows 11, ensuring minimal disruption and maximum scalability. Project Engagement : Actively participate in migration-related meetings, working alongside project managers, service providers, and technical leads. Checklist Development : Build and maintain a detailed migration checklist covering backups, deployment sequences, rollback protocols and compliance. Compatibility Testing : Validate software and application compatibility through … call centre agents to ensure usability and workflow alignment post-migration. What You Bring Proven experience delivering IT migration projects, ideally involving Windows operating systems. Strong knowledge of endpoint management tools such as Microsoft Intune, SCCM and Active Directory. Clear and confident communication with both technical and non-technical stakeholders. A collaborative, proactive mindset and a commitment to service excellence. Familiarity with ITIL or other service management frameworks. Ready to Make a Difference? If you're excited about the prospect of enhancing IT services and meet the qualifications outlined above, we want to hear from you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process More ❯