12 of 12 Service Management Jobs in the East Midlands

Company description: XPO TRANSPORT SOLUTIONS EUROPE Job description: IT Service Desk Manager Supplier & ServiceNow Product Owner (EU) Here at XPO, we take our people seriously. We are seeking a highly motivated and experienced IT Service Desk Manager to join our dynamic IT team on a full-time, permanent … days per week. This role is pivotal to how IT services are delivered across the organisation. The successful candidate will manage our outsourced service desk as a strategic supplier, ensuring high-quality, SLA-driven service delivery and outstanding customer experience. In addition, the role will own Major Incident ...

Service Manager, off the tools {Auto Electronics} Nottingham £40,000 to £45,000 + Company Benefits Are you a Service Manager from an automotive background or similar looking to take a step into an off the tools, managerial role? Do you want to join a business who have … reputations and ambitious growth plans over the coming years and offering good long term career opportunities. On offer, is the exciting opportunity for a Service Manager to join a leading supplier, and installer of aftermarket automotive installations. With over 20 years of experience supplying the public, trade, police ...

reviewed. We are looking for an experienced and forward-thinking Head of Field Services & Installations to lead our Field Engineering, Technical Support and wider Service Operations functions. This senior leadership role is critical in ensuring the successful installation, servicing and support of our hardware solutions, while driving operational excellence … Head of Field Services& Installations, you will oversee the performance, development and strategic direction of multiple technical teams. Youll be responsible for service quality, P&L oversight, third-party contractor management, and the continual improvement of processes through data-driven insights and LEAN methodology. This position is ideal ...

Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. … accurate documentation: network diagrams, device inventory and configuration baselines. •Create and update operational procedures and knowledge articles. •Share knowledge with the wider team; mentor Service Desk where applicable.•Work with suppliers/ISPs to provision circuits and troubleshoot carrier issues.•Administering changes to configuration on Firewalls including whitelisting. •Installing ...

problems and classifying their level, priority, and nature. When appropriate, escalating or routing them to the appropriate team. Respond to, document, and resolve service tickets in a timely manner according to an agreed service level. Document procedures, standards, best-practice configurations, settings, installation sequences, and back-out instructions. … Follow ITIL/Service Management policies and procedures. Help the software asset management team to maintain applications (licence management and version control). The skills you'll need: Proven hands on experience in an office based IT support role. Familiarity with ServiceNow or similar ticketing systems. ...

problems and classifying their level, priority, and nature. When appropriate, escalating or routing them to the appropriate team. Respond to, document, and resolve service tickets in a timely manner according to an agreed service level. Document procedures, standards, best-practice configurations, settings, installation sequences, and back-out instructions. … Follow ITIL/Service Management policies and procedures. Help the software asset management team to maintain applications (licence management and version control). The skills you'll need: Proven hands on experience in an office based IT support role. Familiarity with ServiceNow or similar ticketing systems. ...

What you'll be doing: The IT Programme Manager role is a key position, responsible for the management of strategic initiatives within a large investment portfolio, supporting the Retail side of our business. This is a great opportunity to work at the heart of the business, delivering technology critical … Build strong relationships with senior sponsors (up to exec level), IT leadership, and third-party partners; drive clear communication and stakeholder alignment. Risk & issue management: Proactively identify, mitigate, and escalate risks, assumptions, issues, and dependencies. Process & quality oversight: Ensure compliance with IT delivery methodologies and governance frameworks; promote continuous ...

Service Desk Analyst *** 5 days a week on site *** Role Overview As a 1st/2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton … process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page ...

lead a specialist team responsible for supporting key business applications across the organisation. This is a hands-on leadership role, combining team management with strategic oversight to ensure reliable, efficient, and high-performing application services. You'll drive service improvement, oversee incident and request management, and ensure … function, working from their Northampton office. What's Required? The ideal Applications Support Manager will bring: Proven experience leading an applications support or IT service team Strong technical knowledge of Microsoft Dynamics CRM, Microsoft 365, and enterprise business systems Experience working within ITIL frameworks and service management ...

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Join the Littlefish Team! Salary: £27,625 Location: Nottingham (Hybrid) Must be eligible … excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: As an IT Service Desk Engineer, youll be the friendly, knowledgeable voice our customers rely on when somethings not working. Youll learn a huge amount on the job while supporting ...

support tickets across the EMEA region, ensuring timely and effective resolution. Lead and coordinate a small regional support team, balancing workloads and maintaining high service standards Act as the primary IT contact for business stakeholders, understanding and addressing their technology needs. Collaborate with global IT teams to ensure consistency … support tickets across multiple sites or regions. Strong technical knowledge of Microsoft 365, Windows and macOS, Active Directory, and basic networking. Familiarity with IT service management tools such as ServiceNow, Jira, or similar platforms. Excellent communication skills, with the ability to collaborate across teams and time zones. ...

real technical issues - typically 10-20 tickets per day. You'll learn how to: Diagnose and resolve 2nd line support issues Use Jira for service management Develop PowerShell skills in a practical setting Gain exposure to Azure and cloud-based environments Understand network environments including Cisco Meraki ...