1 to 25 of 51 Service Management Jobs in the East Midlands

technology services, ensuring they are reliable, responsive and aligned to business needs. The Operations Director leads the teams responsible for Helpdesk, Monitoring & Response, Service Management, Outdoor Digital Service Management and White Glove support. As a senior leader within Technology, the Operations Director is accountable for operational … excellence, service performance, incident management, service governance and the user experience across the organisation. The role acts as the operational bridge between technical teams and business, ensuring technology services remain resilient, scalable and fit for purpose. The Operations Director will lead a cultural transformation across operational technology ...

Service Delivery Manager Salary: £53,051 – £57,400 per annum Location: Nottinghamshire Fire & Rescue Service Joint Headquarters, Sherwood Lodge, Arnold, Nottingham Hours: 37 hours per week, Monday to Friday Contract: Fixed term until 30 September 2028 Closing date: Tuesday 10 November 2026 Interview dates: Thursday 19 and Friday … November 2026 Lead ICT service delivery and make a difference to your community Are you an experienced ICT Service Delivery Manager with a strong background in IT service management, operational support and continuous improvement? Would you like to use your expertise to support an emergency service ...

Main area Information Technology Service Management Grade NHS AfC: Band 6 Contract Permanent Hours Full time - 37.5 hours per week Site King's Mill Hospital Town Sutton in Ashfield Salary £39,959 - £48,117 per annum Salary period Yearly Closing 16/11/2026 23:59 Thank … seeking an experienced and innovative ITSM Administrator to play a key role in the development, administration and ongoing enhancement of NHIS's enterprise IT Service Management platform. In this exciting role, you will collaborate with service owners, technical specialists, customer organisations and external suppliers to transform operational ...

title: Service Desk Team Manager Salary: £35,000 - £40,000 (DOE) Location: Nottingham (with weekly travel to Lincoln) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Employee of the Quarter, Employee Referral program We're looking … experienced Service Desk Team Manager to join XMA, leading and developing a team of 1st Line Analysts while driving performance and service excellence. Based in Nottingham, with weekly travel to Lincoln, you'll play a key role in ensuring the smooth running and continuous improvement of the service ...

seeking a motivated and customer-focused Service Delivery Support Analyst to join the Digital Technology Services team at Northamptonshire Healthcare NHS Foundation Trust. This is an exciting opportunity to support the delivery, performance, and continual improvement of IT services across the Trust. Working within the IT Service Management function, you will help manage incidents, service requests, changes, problems, and major incidents, ensuring reliable digital services that support patient care and operational delivery. You will work closely with technical teams, stakeholders, end users, and suppliers to monitor service performance, coordinate service management activities ...

# IT Service Desk Team LeaderJob RefVTFCEN01584City:NorthamptonDepartmentITSalary£38,000-£42,000StatusFull TimeTypePermanentAbout Yusen Logistics Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management … with us is committed, connected and creative in making us the world’s preferred choice. www.yusen-logistics.com/We are looking for an IT Service Desk Team Leader in Grange Park. The position will be based on-site during the induction and training period (6 months), after which more ...

Nottingham, GBR - CC Hatfield Adm | Job-ID: 220717 | Contract type: Standard | Business Unit: Information Technology Life on the team You’ll join our Global Management Services division, working within a collaborative service environment where effective Problem Management is central to improving service quality and reducing disruption. … more problems from identification through to resolution. You’ll coordinate investigations, analyse root causes, identify known errors and bring together technical teams, Service Management colleagues and external stakeholders to deliver lasting improvements. You’ll also review trends, recommend service improvement plans and provide a quality gate ...

Title: Service Delivery Lead Salary: £29,650 - £37,000 per annum Hours per week: 35 hours Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You'll be required to work from … existing right to both live, and to work in the UK. Closing date: 11 November 2026 About the role We are looking for a Service Delivery Lead within our Technology team. This newly created role brings an opportunity to play a key role in shaping and delivering high quality ...

Title: Service Delivery Lead Salary: £29,650 - £37,000 per annum Hours per week: 35 hours Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You’ll be required to work from … existing right to both live, and to work in the UK. Closing date: 11 November 2026 About the role We are looking for a Service Delivery Lead within our Technology team. This newly created role brings an opportunity to play a key role in shaping and delivering high quality ...

Role Are you passionate about delivering exceptional IT support, leading high-performing teams, and ensuring outstanding customer experiences? We're looking for an experienced Service Desk Manager to oversee the day-to-day operations of a busy service desk, managing and developing a team of first and second … line support professionals. You'll play a pivotal role in driving service excellence, improving processes, and ensuring Service Level Agreements (SLAs) are consistently achieved. Working closely with clients and internal stakeholders, you'll identify opportunities to enhance service delivery, implement best practices, and help shape the future ...

supplier and partner performance across an account or portfolio of accounts. Monitoring delivery against contractual obligations, SLAs, KPIs and customer commitments. Chairing regular operational service reviews with suppliers and agreeing clear improvement actions. Acting as the primary operational escalation point for supplier performance issues, service failures and customer … risks. Coordinating operational escalations and driving issues through to an effective resolution. Leading operational governance with customers, suppliers and internal stakeholders. Contributing to Monthly Service Reviews, Quarterly Business Reviews, risk assessments and Continual Service Improvement sessions. Identifying opportunities to improve processes, control costs and strengthen the overall customer ...

network services. Projects may include wired and wireless LAN, WAN, SD-WAN, Data Centre connectivity, cloud connectivity, Zero Trust networking, cyber security, network security, service transition and managed network services. The Role This is a senior, client-facing role combining network consultancy, technical leadership, project assurance, procurement support … standards, high-level designs and technical artefacts to support transformation and procurement decisions Assess options across LAN, WLAN, WAN, SD-WAN, connectivity and managed service models Ensure recommendations address Zero Trust principles, cyber security, resilience, performance, scalability, service management, cost control and business continuity Advise clients ...

Group The Role – IT Service Delivery Manager (12-Month Fixed Term Contract) At PIB Group, we’re looking for an IT Service Delivery Manager to bring together our businesses, technical teams and external suppliers to deliver reliable, effective IT services. You’ll drive service performance, lead improvements … colleagues have the support they need to succeed. What you’ll be doing: Managing the operational relationship with the Group’s third-party IT Service Desk and other external service delivery suppliers, acting as a service-management contact for performance, governance and operational escalation. Oversee ...

Line Engineer - Mobile Device Management Location: GBR - CC Nottingham, GBR - CC Hatfield Adm | Job-ID: 220019 | Contract type: Standard | Business Unit: Service Desk The Endpoint Build and Configuration Service provides comprehensive, end-to-end management for mobile devices across both cloud and on-premises environments. … includes device enrolment, policy enforcement, device management and security compliance and 3rd line technical support for complex issues. Leveraging tools such as Azure, Intune, Workspace ONE, Blackberry. Regular compliance assessments align environments with Computancer's technical and security standards for iOS and Android. Delivered through a structured, project-based ...

team Location: Nottingham Full-time Office based ( Role Type: Permanent MUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY TO UNDERTAKE Team/Service Overview The Evergreen service is Computacenter’s solution which helps customers ensure their End User devices are compliant for technical and patch support from … provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by our core team and delivered in collaboration with our service lines. Evergreen is a global service delivered from ...

Role: Senior Service Desk Analyst (2nd Line) Location: Leicester, UK (Hybrid) Salary: £30k-£37k About the Role Reporting to the Service Desk Manager, you'll be the go-to technical expert on the Service Desk, handling escalations, supporting major incidents and helping to keep service standards … Offering technical advice, guidance and hands-on support to First and Second Line colleagues. Acting as the escalation point for complex incidents, problems and service requests. Picking up and resolving Second Line tickets within agreed service levels when the team needs extra support. Keeping an eye on ticket ...

ATIA Ltd is multinational company responsible for the development of many different information systems and applications including: Customer Relationship Management System (CRM), Document MAnagement System (DMS), Service Desk Plus (SDP), Service Management Systems (SMS), Business Continuity Management Systems (BCMS), Information Security Management Systems … ATIA Ltd, The discovery of new potential customers, Creating of new offers for the existing or for new customers, Constant communication with the management of ATIA Ltd company. Advantages of work: Permanent salary + bonuses for new projects (Up to 20,000$ per project), Work from home, Frequent trips ...

engaged appropriately. Technical solutions align with enterprise IT strategy. Design collateral is always produced to a high standard, covers the end‐to‐end service and is capable of assurance by the Architecture Governance function. Delivery is coordinated across multiple technical disciplines. Services are BAU‐ready before they are handed … Operations. Key Responsibilities Acting as the senior technology authority for a specific project or programme, ideally within in a Manufacturing Environment. Collaborating with project management teams to interpret business needs and establish project boundaries that will inform the necessary technical specifications. Demonstrable experience in the production of technical design ...

will provide technical support across server and operating systems, virtualisation, cloud infrastructure and core Microsoft technologies, while working closely with internal ICT teams, service providers and technical stakeholders to resolve issues and continually improve service delivery. Key responsibilities of the Platform Engineer will include Providing support and administration … maintaining platform infrastructure Investigating, diagnosing and resolving complex infrastructure incidents and problems Implementing and maintaining processes, procedures and systems to support effective platform management Monitoring infrastructure performance, identifying potential issues and taking corrective action where required Ensuring platform systems deliver high levels of availability, accessibility and reliability Supporting ...

delivery, platform engineering and the migration and modernisation of Operating Company technology estates. It works in partnership with Enterprise Architecture, Cyber Security, Product Engineering, Service Delivery and the FinOps Lead to define standards, manage risk and optimise cloud run costs. A key part of the role is ownership … strategic engagement with Cloud Service Providers, Managed Service Partners, systems integrators and specialist third-party partners, ensuring that services, roadmaps, commercials and operational performance support Group priorities and deliver measurable value. What You Will Be Doing Define and own the Group cloud strategy, operating model and roadmaps across ...

Asset and Configuration Analyst Location: GBR - CC Nottingham, GBR - CC Hatfield Adm, GBR - CC MiltonKeynes | Job-ID: 220568 | Contract type: Standard | Business Unit: Service Desk Life on the team You’ll be part of a growing IT Operations team where accurate asset data underpins effective decision-making, compliance … cost control. Working closely with technical teams, service management, and key stakeholders, you’ll help ensure IT assets are well managed, visible, and delivering value throughout their lifecycle. The team values collaboration, continuous improvement, and attention to detail. Location: Hybrid - Hatfield, Milton Keynes, Nottingham Must be SC Cleared ...

Nottingham, GBR - CC Hatfield Adm | Job-ID: 220566 | Contract type: Standard | Business Unit: Information Technology Life on the team Join our Software Licence Management team as the senior point of expertise for a strategic customer environment. You will bring together licensing knowledge, commercial insight, governance and service delivery … decision-making. Assess licensing impacts across transformation, data-centre, cloud, migration and upgrade activity, including Azure cost and cloud-licensing considerations. Represent Software Asset Management in customer, operational and vendor governance, managing actions, assumptions, decisions and escalations. Lead service improvements through stronger controls, automation, artificial intelligence, workflow improvements ...

support. Lead and develop the MES IT team, providing technical direction, coaching, resource planning, and career development. Manage major incidents, root‐cause analysis, change management, disaster recovery, and business continuity. Partner with Manufacturing, Engineering, Quality, Automation, and IT to translate business requirements into effective MES and manufacturing IT solutions. … Strong understanding of manufacturing processes, MES workflows, equipment integration, and manufacturing data. Experience supporting mission‐critical systems in a 24x7 manufacturing environment. Strong incident management, troubleshooting, change management, and stakeholder‐management skills. Experience leading MES upgrades, migrations, modernization, or transformation programmes. Good understanding of databases, system integrations ...

Location: Chesterfield Join Our Team as Service & Systems Administrator An exciting opportunity has become available for a Service and Support Administrator to join our team. The APT Service & Support Administrator is responsible for handling day to day service and support to the wider business, including triaging … apply to the Administration Platform Team. What you'll do: Triage and action business support queries, escalating where needed to ensure resolution within specified service levels. Manage staff access to administrative applications; including new starters, leavers and changes to access, ensuring the process is followed in accordance with data ...

Closing Date : 20 November 2026 12:00 pm Job Description JOB TITLE: Device Management as a Service (DMaaS) LOCATION: Nottingham Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Employee of the Quarter, Employee Referral program … this role you will manage relationships across bespoke customer contracts that require the Hardware Support Team to deliver a repairs and maintenance support service as well as supporting customer contacts via phone, email and through self-service portals. At XMA, our people are at the heart of everything ...