1 to 25 of 98 Service Management Jobs in the East Midlands

Social network you want to login/join with: Are you an experienced IT professional with a passion for service delivery and leadership? We’re looking for a Service Desk Team Lead to oversee daily IT support operations, ensuring exceptional customer service and efficient issue resolution. This role is ideal for a technically skilled individual with experience … in Microsoft and Cisco technologies who also thrives in a leadership position. About the Role You’ll be responsible for managing service desk performance, overseeing escalations, and providing guidance to the support team. You'll work to enhance service quality, streamline operations, and maintain high service level standards. Key Responsibilities Service Management: Ensure all inbound … resolution. Team Supervision: Oversee the First and Second Line Support teams, offering support, training, and guidance. Performance Monitoring: Track ticket progress, ensuring timely updates and issue resolution while maintaining service quality. Resource Planning: Manage daily service desk activities, allocate workloads, and create team schedules, including weekend cover where necessary. Continuous Improvement: Identify opportunities to enhance service efficiency More ❯

provide easier access to quality business data and will invest in the right technology to enable these processes. Why is this exciting for your career as the Data & Analytics Service Delivery Manager? The MBE Programme presents a huge opportunity for colleagues across the technology function to play a central role in the design, shape, delivery and execution of an … doing: You will provide the efficient, effective delivery of data and analytics services across the organisation, by ensuring our data platforms, analytics solutions & associated services meet business requirements and service level agreements (SLAs). To drive the adoption of data-driven insights, ensuring high-quality, reliable & timely analytics are delivered to the business. The primary point of contact for … data service-related incidents, service performance & continued improvements to data services. Oversee the operation of data and analytics platforms, ensuring services meet the defined SLAs, coordinating with cross 1 functional teams (data engineers, data scientists, business analysts and IT operations) to deliver solutions that support organisational goals Ensure all incidents, problems and service requests related to data More ❯

provide easier access to quality business data and will invest in the right technology to enable these processes. Why is this exciting for your career as the Data & Analytics Service Delivery Manager? The MBE Programme presents a huge opportunity for colleagues across the technology function to play a central role in the design, shape, delivery and execution of an … doing: You will provide the efficient, effective delivery of data and analytics services across the organisation, by ensuring our data platforms, analytics solutions & associated services meet business requirements and service level agreements (SLAs). To drive the adoption of data-driven insights, ensuring high-quality, reliable & timely analytics are delivered to the business. The primary point of contact for … data service-related incidents, service performance & continued improvements to data services. Oversee the operation of data and analytics platforms, ensuring services meet the defined SLAs, coordinating with cross [1]functional teams (data engineers, data scientists, business analysts and IT operations) to deliver solutions that support organisational goals Ensure all incidents, problems and service requests related to data More ❯

flows for any organization. Our world-class consultants enable organizations to realize the power of the integrated enterprise by providing superior consulting and implementation services. Key areas of responsibility: Service Delivery & Operational Excellence Manage day-to-day operations of IT services, including servers, networks, and end-user computing systems. Drive service level agreements (SLAs) with internal and external … customers, ensuring high-quality service delivery. Monitor and analyze service performance data to ensure services are optimized and efficient. Lead incident and problem management efforts, ensuring quick resolution of IT issues to minimize downtime. Network, Server, and End-User Computing Management & O365, Intune Admin Oversee the maintenance and support of server infrastructure and networks. Manage end … software troubleshooting. L3 Admin, the O365/Intune/MDM as an Admin. Collaborate with technical teams to implement new technologies and upgrades to existing systems. Client Partner & Stakeholder Management Serve as the primary point of contact for client partners and internal stakeholders regarding IT services. Build and maintain strong relationships with clients, ensuring their IT service needs More ❯

Data Integration and Solutions Architecture to oversee the daily functions of a Data Integration Services Team. Primary Duties: To design and deliver a robust, performant, and auditable Data Integration Service Implement a data integration service based on approved department technologies. Specify governance and best practice methodologies. Provide leadership to, and management of the Data Integration Service … of the role change. Provide technical leadership to the team, coaching members when needed. Ensure that the team works in accordance with the departments ITIL processes including change, incident, service request and problem management. Monitor and manage the performance of the Data Integration Service, identifying suitable KPIs and opportunities for improvement. Act as the contact point for Product … and Delivery Managers who are customers of the Data Integration Service. Act as the Technical Authority for development undertaken on the data integration platform. Provide leadership to, and management of the Data Integration Service Team, ensuring that the team and third parties perform to a good level, work to accepted quality standards, to common design patterns and testing More ❯

Application and Service Delivery Manager– Nottingham TK Elevator UK Ltd — Hucknall, England, United Kingdom Who we are We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we … provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle. What we expect We are looking for an experienced Application and Service Delivery Manager to join our IT division based in our Nottingham Head Office, reporting to the IT Lead Europe Africa Mid Markets. This role will be responsible for overseeing the delivery … applications and services, ensuring that all IT services are seamlessly delivered to the business organisations, with close alignments to ensure effective delivery to the organisation As an Application and Service Delivery Manager, your day to day will include: Application Maintenance: Provide ongoing support and maintenance for existing applications (E.g., ERP, field applications, HR systems). Monitor application performance and More ❯

Application and Service Delivery Manager– Nottingham TK Elevator UK Ltd — Hucknall, England, United Kingdom The Company We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, we foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide … comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle. What we expect We are looking for an experienced Application and Service Delivery Manager to join our IT division based in our Nottingham Head Office, reporting to the IT Lead Europe Africa Mid Markets. This role will be responsible for overseeing the delivery, maintenance … applications and services, ensuring that all IT services are seamlessly delivered to the business organisations, with close alignments to ensure effective delivery to the organisation. As an Application and Service Delivery Manager, your day to day will include: Application Maintenance: Provide ongoing support and maintenance for existing applications (E.g., ERP, field applications, HR systems). Monitor application performance and More ❯

Service Delivery Manager (DV Security Clearance) Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and … go through this clearance. This position will be a working out of our office in Lincoln. Your future duties and responsibilities You'll work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective change management will ensure that critical network services are delivered reliably, meeting … the evolving needs of our clients. Key Responsibilities: • Introduce and manage SLAs and KPIs on behalf of the CIS Department. • Capture service delivery performance through varied service reports measured against agreed SLAs and KPIs. • Lead or consult on continuous service improvement initiatives. • Facilitate collaboration among contract and client colleagues to optimise service delivery. • Oversee obsolescence, licence More ❯

SOPs, and hardware upgrades. Plan and coordinate ship surveys prior to CIS installation. Assist with System Administration (HW and SW) of assigned systems. Maintain up-to-date technical and service documentation related to systems and interconnections. Report Configuration Control data to Core Section Head promptly. Provide remote support for Flagship handovers involving Standing Naval Forces. Collaborate with technicians and … Virtualisation technology Knowledge of SAN technology Experience in Windows workstation imaging Knowledge of Microsoft Server Technologies, Active Directory, Microsoft Exchange Experience with Application Server technologies Knowledge of ITIL IT service management Experience in Incident and Problem Management Ability to produce technical documentation and user guides Effective communication skills (oral and written) Problem-solving skills using rigorous logic More ❯

Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a Service Delivery Manager to join us. Our Service Delivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters a partnering … approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the service More ❯

transitioning IT support services (e.g., helpdesk operations) from one location or delivery model to another. The role ensures minimal disruption to business operations, seamless knowledge transfer, and alignment with service quality expectations. The job holder will also manage IT Helpdesk day to day operations during the transitional period and beyond. What will you do? Project Management: Lead and … manage all phases of the helpdesk transition lifecycle—from initiation to post-implementation review. Develop and maintain transition project plans, timelines, resource allocations, and risk registers Stakeholder Management: Engage with internal stakeholders, 3rd party providers, and senior leadership to ensure alignment on transition goals. Act as the primary point of contact for all transition-related communications. Service Design … of existing knowledge, workflows, and technical procedures to the incoming team/provider. Ensure adequate training and shadowing are completed to meet operational readiness. Quality & Compliance: Ensure the transitioned service meets agreed performance and quality standards. Align the helpdesk function with organizational compliance, security, and data protection requirements Post-Transition Support: Manage early life support (ELS) and hypercare activities More ❯

Knowledge and practical experience in configuring iSCSI targets for virtualized environments. - Knowledge and experience in Microsoft Server Technologies, including Active Directory and Microsoft Exchange. - Knowledge of the ITIL IT service management framework. - Experience with Incident and Problem Management processes. - Ability to write technical documentation and user guides. - Effective oral and written communication skills. - Strong problem-solving skills More ❯

data when necessary Serve as the primary point of contact for client partners and internal stakeholders regarding IT services. Builds and maintain strong relationships with clients, ensuring their IT service needs are met. Regularly communicate with stakeholders to provide service updates, performance reports, and address any concerns. Skills & Experience: L3 Admin, the O365/Intune/MDM as … on client or vendor needs. Qualifications: Education: Bachelor’s degree in information technology, Computer Science, or a related field. Certifications: ITIL, COBIT, or related certifications in IT governance and service management. PMP certification is a plus. If you are passionate about bringing innovation to the projects you work on and want to join a global company, then this is More ❯

Head of IT Service Management Nottingham (Hybrid) £100,000 - £115,000 + Package Retail Sector We're supporting a leading global retail business, currently undergoing a large-scale IT and business transformation, in the search for a Head of IT Service Management. This is a critical leadership position, based in Nottingham with flexible hybrid working, focused on … shaping and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior IT service leader with strong ITIL expertise, a track record of transformation, and experience operating in matrixed, multinational environments. Key Responsibilities: Lead and evolve ITSM strategy and operations across the EMEA region Drive best-practice ITIL process adoption across incident … problem, change, and request management. Oversee the implementation of a global ITSM platform. Improve first- and second-line support performance through upskilling and process optimisation. Deliver automation, self-service, and AI tools to streamline operations and improve user experience. Partner with regional IT teams, business leaders, and third-party providers to ensure consistent, value-driven service delivery. Ensure More ❯

HM Revenue and Customs is currently reorganising all IT Service Manager roles, and related service roles within the CDIO directorate (estimate of approx. 300 FTE). We expect between 40-50% of these roles to be organised within this newly created team within the ELS function under the direct supervision of the role holder. This role is accountable … for the delivery of IT service management across HMRC's live IT service estate and manages IT service management in the Enterprise Live Service function (ELS hereafter). This IT service estate is complex, ever changing and a critical enabler to HMRC's ability to deliver external user services. The role holder reports … to the Director of Enterprise Live Service (SCS 2). The role holder will be the authority on operational service management across CDIO, driving best practice ways of working across our service management teams through DevOps, Site Reliability Engineering and Agile delivery techniques. As such, the role holder will frequently communicate with ExCom around the More ❯

/join with: I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service delivery in a regulated environment and can bridge … the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the live service for a Salesforce-native SaaS platform Manage the configuration … and deployment of Salesforce changes across environments Work closely with technical teams on customisations and integrations Lead incident, problem, and change management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive continual service improvements and support scalability as the business More ❯

/join with: I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service delivery in a regulated environment and can bridge … the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the live service for a Salesforce-native SaaS platform Manage the configuration … and deployment of Salesforce changes across environments Work closely with technical teams on customisations and integrations Lead incident, problem, and change management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive continual service improvements and support scalability as the business More ❯

/join with: I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service delivery in a regulated environment and can bridge … the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the live service for a Salesforce-native SaaS platform Manage the configuration … and deployment of Salesforce changes across environments Work closely with technical teams on customisations and integrations Lead incident, problem, and change management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive continual service improvements and support scalability as the business More ❯

Make a Difference. Lead Change. Are you ready to lead the charge in transforming IT service delivery for a dynamic and fast-paced Life Sciences environment? We’re looking for a visionary Head of IT Service Delivery to establish, define, and drive the evolution of our customer-facing IT Service Delivery and Management function—seamlessly aligning … with our UK&I IT service models. In this pivotal role, you’ll be the face of IT for our customers, ensuring exceptional service delivery, satisfaction, and continuous improvement. You’ll lead customer engagement, manage service performance to SLAs, and act as the key liaison between customers, GXO IT teams, and service providers within a SIAM … plus bank holidays). Your benefits package includes a company car or car allowance, a company-sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance, and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work More ❯

Social network you want to login/join with: This role will see you overseeing the day-to-day operations of a busy service desk, leading a team to deliver high-quality technical support while driving service improvements. It's a hybrid position based in Leicester, offering a collaborative environment and the chance to make a real impact … on service delivery standards. Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support on Cisco networking. Incident & Escalation: Take ownership of critical incidents, lead resolution efforts … and maintain clear, effective communication. Team Leadership: Support and develop 1st and 2nd Line Support teams, offering mentoring, guidance, and training. Performance Oversight: Monitor ticket progress and service quality to ensure consistent, high-level support. Workload Coordination: Manage daily operations, allocate resources effectively, and plan rotas (including occasional weekend cover). Service Improvement: Identify areas for process enhancements More ❯

Social network you want to login/join with: 3rd Line Service Team Lead, loughborough col-narrow-left Client: Digital Waffle Location: loughborough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 5 Posted: 16.06.2025 Expiry Date: 31.07.2025 col-wide Job Description: Job Title: Service Desk Team Lead The Opportunity This role … will see you overseeing the day-to-day operations of a busy service desk, leading a team to deliver high-quality technical support while driving service improvements. It's a hybrid position based in Leicester, offering a collaborative environment and the chance to make a real impact on service delivery standards. Key Responsibilities Service Management … resolution efforts, and maintain clear, effective communication. Team Leadership: Support and develop 1st and 2nd Line Support teams, offering mentoring, guidance, and training. Performance Oversight: Monitor ticket progress and service quality to ensure consistent, high-level support. Workload Coordination: Manage daily operations, allocate resources effectively, and plan rotas (including occasional weekend cover). Service Improvement: Identify areas for More ❯

IT! Are you passionate about delivering cutting-edge IT solutions and driving operational success? Do you thrive in a fast-paced environment, working alongside a talented team to enhance service quality and efficiency? If so, we have the perfect opportunity for you! At Air IT, we are looking for a Head of Operations to take ownership of our operation … support functions, ensuring seamless service delivery and top-tier customer satisfaction. You will work closely with our leadership team to optimise processes, enhance performance, and drive continuous improvement across Workshop, Service Delivery Management, Customer Experience Management, Network Operations Centre (NOC), and Offshore Operations. Key Responsibilities (Summary): Operational Oversight: Manage day-to-day operations of all operation … support functions, ensuring efficiency and seamless service delivery. Process & Performance Improvement: Work with the CXO to implement processes, track KPIs, and enhance service quality. Resource & Financial Management: Optimise staffing, budgeting, and cost control while maintaining high service standards. Risk & Compliance: Identify and mitigate risks, ensuring business continuity and regulatory compliance. Customer & Stakeholder Engagement: Lead the Service More ❯

and experience in Windows workstation imaging techniques Knowledge and experience in Microsoft Server Technologies Active Directory, Microsoft Exchange Knowledge and experience in Application Server technologies Knowledge of ITIL IT service management model Knowledge of Incident and Problem Management processes and experience in this area Ability to write technical documentation and user guides Ability to communicate effectively orally … and experience in Windows workstation imaging techniques Knowledge and experience in Microsoft Server Technologies Active Directory, Microsoft Exchange Knowledge and experience in Application Server technologies Knowledge of ITIL IT service management model Knowledge of Incident and Problem Management processes and experience in this area Ability to write technical documentation and user guides Ability to communicate effectively orally More ❯

key role in delivering Tracker, our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long-term customer success. You’ll … act as a trusted advisor throughout the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. This role is … ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real impact. As we grow, so will the opportunities for your own development More ❯

key role in delivering Tracker, our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long-term customer success. You’ll … act as a trusted advisor throughout the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. This role is … ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real impact. As we grow, so will the opportunities for your own development More ❯