1 to 25 of 69 Service Management Jobs in Devon

is to become the world’s leading land registry for speed, simplicity and an open approach to data. As a Customer Support Operative - IT Service Desk, you will be part of the Service Management Centre in the IT Service Desk team. You will be responsible for … providing a single point of contact and an exceptional level of customer service for all HM Land Registry internal users. This role will require a minimum of 30 hours per week. Job Description The team owns the Incident and Service Request processes and fixes over 60% of incidents … Main Duties: Provide a single point of contact for all IT user enquiries via our telephony system and other access channels into the IT Service Desk. Raise and respond to requests for investigation using our Service Management tool Respond to requests from the central IT Service More ❯

time of significant transformation and investment in their digital services. A rare opportunity to lead a critical IT services capability enhancing customer experience, driving service improvement and embedding best practice across a complex, high-demand ICT environment. Salary of £73,347 (rising up to £85,156 after 2 years … plus excellent Civil Service benefits and over 28% pension contribution. Flexible, hybrid working from Plymouth. HMLR have played a key role in the UK’s economic stability and growth for over 160 years, and are now looking for a Head of IT Service Management to manage the … is a complex and challenging role that will oversee the daily delivery of IT services, tracking user experience and driving continuous improvement in that service portfolio. The post holder will be responsible for leading and developing a large service management practice that will deliver 1st line support More ❯

Make your mark at the world's largest HVAC company Daikin Applied is seeking a talented Director of Infrastructure Service Management & Projects . The Director of Infrastructure Service Management & Projects will be instrumental in development, implementation and support of IT service management processes on … the ServiceNow platform along with leading infrastructure project management office. As a leader of IT Infrastructure projects, you will be providing oversight and strategic direction in managing multiple complex projects, adhering to technology standards and managing the full project management lifecycle. This role requires the ability to focus … part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor! Location: Plymouth, MN - Hybrid What you will do: Service Strategy: Develop and implement IT service management strategic vision that align with organizational goals Develop and own the Service Management More ❯

basis.This contract role is INSIDE IR35 and requires you to have current SC Clearance. We are seeking a talented, results-driven, and versatile IT Service Management professional with extensive experience in service design, transition, and implementation across both physical and virtual environments. The ideal candidate is dynamic … and enthusiastic approach to delivering complex IT services in fast-paced, enterprise-scale environments.The candidate will have at least 5+ years’ experience leading IT service management. This role requires a high level of stakeholder management, the ability to translate a set of data requirements into principles, capabilities and … coherent architecture. The candidate will have IT consulting experience or have worked for a system integrator in the public sector. Key Responsibilities Lead the Service Transition workstream for strategic IT projects, ensuring alignment with both business and technical requirements. Develop and deliver comprehensive Service Designs, integrating enterprise standards More ❯

Service Desk Assistant | 8225 | Permanent Contract | 37 hours per week | £25,584 to £27,269 per annum (Scale E) | County Hall Join Our Team: Service Desk Assistant Needed! Are you passionate about IT and customer service? Do you thrive in a dynamic, fast-paced environment? Look no … further! We are seeking a dedicated Service Desk Assistant to join our Digital Services team at County Hall. In this role, you'll be the friendly face of our IT Service Desk, the go-to person for our users' tech-related needs. Whether you're resolving incidents, handling … service requests or providing timely information, your excellent communication skills will shine as you assist our valued customers. What You'll Do Provide efficient and effective IT incident recording and routing to second line services Be the first point of contact for our c.10,000 customers, ranging from staff More ❯

Social network you want to login/join with: SAP Service Delivery Manager - Location Flexible, exeter col-narrow-left Client: retailsolutions UK Location: exeter, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description … Job Title: SAP Service Delivery Manager Location: UK Nationwide Department: SAP Application Management Services Reports To: Head of Support Employment Type: Full-Time Job Overview: We are seeking a skilled and experienced SAP Service Delivery Manager to lead the delivery and support of SAP systems and services … across our customer base. This role ensures high-quality service delivery, operational efficiency, and alignment of SAP solutions with customers business objectives. The ideal candidate will have a strong background in SAP modules, ITIL-based service management, and stakeholder engagement.In addition, you will be responsible for ensuring More ❯

Social network you want to login/join with: SAP Service Delivery Manager - Location Flexible, plymouth col-narrow-left Client: retailsolutions UK Location: plymouth, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description … Job Title: SAP Service Delivery Manager Location: UK Nationwide Department: SAP Application Management Services Reports To: Head of Support Employment Type: Full-Time Job Overview: We are seeking a skilled and experienced SAP Service Delivery Manager to lead the delivery and support of SAP systems and services … across our customer base. This role ensures high-quality service delivery, operational efficiency, and alignment of SAP solutions with customers business objectives. The ideal candidate will have a strong background in SAP modules, ITIL-based service management, and stakeholder engagement.In addition, you will be responsible for ensuring More ❯

system/technical lead to provide ongoing delivery of a suite of digital collaboration tools using knowledge of Digital Workplace Systems including Enterprise Content Management and Collaboration systems; portals/intranets using Liferay DXP; digital signage using FourWinds Interactive/Poppulo; video management platform using Kaltura; IT Service Management with ServiceNow; Programming and design including JavaScript, jQuery, CSS, HTML5, XML, jSON, AJAX, REST, web services; Windows and Unix/Linux operating systems, and application servers such as Tomcat, Apache, JBoss; Databases including Oracle, MySQL, MS SQL Server), SQL Queries. Recommend strategy and lead execution of analysis … configuration, implementation, development, testing, administration and support of technologies related to enterprise content management (ECM), enterprise file sync & share (EFSS), portal/intranet systems, IT Service Management (ITSM), digital signage, collaboration, video management platform, and other emerging digital workplace solutions. Work with internal stakeholders to understand More ❯

that combine to make this a fascinating and beautiful area to be based. The Clinical Applications Support Team are responsible for the effective deployment, management and use of several key line of business applications and supplementary systems. The successful candidate will be joining a dynamic, motivated, and skilled service … provides second line support for clinical applications used within the Trust, including the Electronic Patient Record system SystmOne, Smartcards plus other applications via a Service Now platform The post holder will be responsible for Ticket management to fulfil service requests and investigate problems raised by staff, providing … issues. This may also involve liaising with vendors and their representatives to rapidly identify problems and apply effective resolutions Adapting applications according to change management process Upholding the organisational policies relating to access, use, quality and data sharing and championing these within the sphere of work activities There will More ❯

Social network you want to login/join with: Service Transition Manager, Newbury , hybrid working Roc Technologies is seeking an experienced, driven, and commercially minded leader to join our Leadership Team as Service Transition Manager. In this pivotal role, you will be responsible for leading the design and … Services, collaborating closely with Sales, Solutions Architecture, and Delivery teams. You will also take ownership of the development and implementation of Roc’s Managed Service and Transition Framework, ensuring consistency, scalability, and operational excellence. This is an ideal role for a service management professional with deep ITIL … who thrives on structure, governance, and delivering results that meet both customer expectations and commercial goals. Responsibilities: Design, implement, and govern Roc’s Managed Service and Transition Framework, including documentation standards and operational templates. Collaborate with Sales and Service Architects to create and approve service designs and More ❯

Social network you want to login/join with: Service Transition Manager, Newbury , hybrid working Roc Technologies is seeking an experienced, driven, and commercially minded leader to join our Leadership Team as Service Transition Manager. In this pivotal role, you will be responsible for leading the design and … Services, collaborating closely with Sales, Solutions Architecture, and Delivery teams. You will also take ownership of the development and implementation of Roc’s Managed Service and Transition Framework, ensuring consistency, scalability, and operational excellence. This is an ideal role for a service management professional with deep ITIL … who thrives on structure, governance, and delivering results that meet both customer expectations and commercial goals. Responsibilities: Design, implement, and govern Roc’s Managed Service and Transition Framework, including documentation standards and operational templates. Collaborate with Sales and Service Architects to create and approve service designs and More ❯

Social network you want to login/join with: Service Design and Transition Manager, plymouth col-narrow-left Client: Capgemini Location: plymouth, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Service … world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role We are seeking a talented Service Design and Transition Manager to join our team at Capgemini Financial Services. As a Service Design and Transition Manager, you will be responsible … Investment portfolio and manage the operating requirements for go live and early operational support and acceptance in line with the banks operating model Performing Service Design and Transition activities for a range of projects, in line with business demand and growth including sizing projects to allow the allocation of More ❯

Social network you want to login/join with: Service Design and Transition Manager, exeter col-narrow-left Client: Capgemini Location: exeter, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Service … world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role We are seeking a talented Service Design and Transition Manager to join our team at Capgemini Financial Services. As a Service Design and Transition Manager, you will be responsible … Investment portfolio and manage the operating requirements for go live and early operational support and acceptance in line with the banks operating model Performing Service Design and Transition activities for a range of projects, in line with business demand and growth including sizing projects to allow the allocation of More ❯

Social network you want to login/join with: Service Delivery Security Manager, exeter col-narrow-left Client: KPMG UK Location: exeter, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description: Service … regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is. Why join KPMG EWT as a Service Delivery Security Manager? The Service Delivery Security Manager role is in the KPMG UK Information Security function and reports directly to the Security … you be doing? The primary purpose of the role is to enable harmonious delivery of Security Services, by ensuring strong collaboration with the external Service Providers and entire range of KPMG business functions. There are 3 main areas of focus: Manage the security services relationship to protect the delivery More ❯

Social network you want to login/join with: Service Delivery Security Manager, plymouth col-narrow-left Client: KPMG UK Location: plymouth, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description: Service … regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is. Why join KPMG EWT as a Service Delivery Security Manager? The Service Delivery Security Manager role is in the KPMG UK Information Security function and reports directly to the Security … you be doing? The primary purpose of the role is to enable harmonious delivery of Security Services, by ensuring strong collaboration with the external Service Providers and entire range of KPMG business functions. There are 3 main areas of focus: Manage the security services relationship to protect the delivery More ❯

applications and driving meaningful change across enterprise IT systems. Reporting to the Operations Manager, you’ll play a vital role in not only supporting service operations but also shaping how they improve over time. This is a chance to take ownership of service improvement initiatives, contribute to an … and seeing your ideas through to tangible outcomes. Experience in ITIL-based environments and continuous improvement is key. Key Responsibilities Monitor and maintain daily service operations; manage incidents and escalations Lead and contribute to operational improvement initiatives — going beyond daily ticket processing Analyse performance trends and recommend system/… process optimisations Build dashboards and reports (SLAs, KPIs) using tools like Excel and Power BI Document internal processes and training materials to support consistent service Work closely with internal teams and external vendors, managing SLAs and service quality Support release and change management processes in line with More ❯

applications and driving meaningful change across enterprise IT systems. Reporting to the Operations Manager, you’ll play a vital role in not only supporting service operations but also shaping how they improve over time. This is a chance to take ownership of service improvement initiatives, contribute to an … and seeing your ideas through to tangible outcomes. Experience in ITIL-based environments and continuous improvement is key. Key Responsibilities Monitor and maintain daily service operations; manage incidents and escalations Lead and contribute to operational improvement initiatives — going beyond daily ticket processing Analyse performance trends and recommend system/… process optimisations Build dashboards and reports (SLAs, KPIs) using tools like Excel and Power BI Document internal processes and training materials to support consistent service Work closely with internal teams and external vendors, managing SLAs and service quality Support release and change management processes in line with More ❯

learn innovative technologies. This is a full-time permanent role which may be home based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates based in similiar timezones will also be considered. The successful candidate will also need the ability to work both on … a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our customers Demonstrate More ❯

learn innovative technologies. This is a full-time permanent role which may be home based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates based in similiar timezones will also be considered. The successful candidate will also need the ability to work both on … a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our customers Demonstrate More ❯

working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. Online job hunting tools My client is seeking someone who understands the nuances of service … and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of … the live service for a Salesforce-native SaaS platform Manage the configuration and deployment of Salesforce changes across environments Work closely with technical teams on customisations and integrations Lead incident, problem, and change management using ITIL-aligned processes Act as the main escalation point for technical issues and More ❯

Social network you want to login/join with: BDO is the leading mid-tier professional services provider globally. In 2024, our core service lines (Audit & Assurance, Tax, Advisory, and Business Services & Outsourcing) generated annual revenues of over US$15 billion. With a worldwide community of over 119k professionals … economic imperative and an ethical responsibility to contribute towards a more sustainable and equitable world. In 2021, as part of the Net Zero Financial Service Providers Alliance, we pledged to reach net zero carbon emissions by 2050 or sooner. In addition, we’re #BDOproud to support thousands of colleagues … IT application landscape. Ensuring the integrity, availability, performance, recoverability, and security of the data services in accordance with established policies, procedures and to agreed service levels. Key accountabilities Day-to-day responsibilities and expectations for this position: Administration of core cloud platform services across a variety of Microsoft cloud More ❯

Social network you want to login/join with: BDO is the leading mid-tier professional services provider globally. In 2024, our core service lines (Audit & Assurance, Tax, Advisory, and Business Services & Outsourcing) generated annual revenues of over US$15 billion. With a worldwide community of over 119k professionals … economic imperative and an ethical responsibility to contribute towards a more sustainable and equitable world. In 2021, as part of the Net Zero Financial Service Providers Alliance, we pledged to reach net zero carbon emissions by 2050 or sooner. In addition, we’re #BDOproud to support thousands of colleagues … IT application landscape. Ensuring the integrity, availability, performance, recoverability, and security of the data services in accordance with established policies, procedures and to agreed service levels. Key accountabilities Day-to-day responsibilities and expectations for this position: Administration of core cloud platform services across a variety of Microsoft cloud More ❯

and generally do what it takes to achieve incredible technical solutions to our customer’s complex problems. Responsibilities include: ITIL process owner for asset management Writing procedural documentation including Plans, Process, Work Instructions Hardware and Software and Configuration Item control & management Planning & performing audits Asset tagging and onboarding … UK Driving Licence and have a willingness to travel to client sites. Highly organised in order to achieve deliverables on time. Previous IT asset management or Service Asset Configuration Management (SACM) experience Microsoft Excel, Word, PowerPoint advanced user competency Experience with configuring, administering, using JIRA Service Management for Asset Management Experience of working within mature ITIL environments Experience of working within MOD Keen attention to detail Able to convey information effectively to stakeholders at all levels both verbally and via slide decks Physically able, occasional requirement of lifting/moving heavy items Commutable More ❯

support analyst, support consultant, junior functional consultant, D365, SCM, D365SCM, D365 SCM, Dynamics 365, Dynamics 365 Supply Chain, supply chain, ERP, SupplyChain, Supply Chain Management, Production, Manufacturing – UK – Remote - £35k-45k Our end user client is looking for a D365 SCM Support Analyst to provide 1st and 2nd line … support. Candidates need to have previous experience in supporting the Supply Chain Management modules of D365 F&O, or Trade & Logistics or Production in Dynamics AX2012, to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in … a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service quality excellence More ❯

support analyst, support consultant, junior functional consultant, D365, SCM, D365SCM, D365 SCM, Dynamics 365, Dynamics 365 Supply Chain, supply chain, ERP, SupplyChain, Supply Chain Management, Production, Manufacturing – UK – Remote - £35k-45k Our end user client is looking for a D365 SCM Support Analyst to provide 1st and 2nd line … support. Candidates need to have previous experience in supporting the Supply Chain Management modules of D365 F&O, or Trade & Logistics or Production in Dynamics AX2012, to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in … a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service quality excellence More ❯