2 of 2 Service Management Jobs in Durham

/or orchestration via workflows, scripting web services/APIs, and IntegrationHub. Development process optimisation. Understanding of information security. System design and support. ITIL framework knowledge and understanding of service management principles. Knowledge of other modules of ServiceNow platform. Experience supporting, coaching, and mentoring less experienced colleagues. Experience of CI/CD, DevOps, modern development workflows. Experience with More ❯

Manager/Head of IT), ideally within a related industry. Strategic thinker with a hands-on, solution-focused, and entrepreneurial approach. Track record of transforming IT functions into mature, service-oriented teams. Experience managing third-party suppliers and operating in multi-vendor environments. Demonstrated ability to align IT strategy with business goals and lead major transformation initiatives. Strong financial … management skills, including IT budgeting and investment optimisation. Solid knowledge of IT infrastructure, cloud, virtualisation, and enterprise architecture. Familiarity with ITIL or similar service management frameworks. Strong understanding of IT governance, risk management, compliance, and security best practices. Experience in both infrastructure and application support, with a focus on business continuity. More ❯