20 of 20 Service Management Jobs in the North East

Come join us and make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASE Job Description We are seeking a friendly, proactive, and customer-focused Service Desk Analyst to join our Central Service Desk Team at NEC Software Solutions. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people … and is passionate about delivering excellent service to both internal and external customers. As part of the Health Service Desk, you will be the first point of contact for users seeking support, ensuring their queries are handled with empathy, efficiency, and professionalism. You’ll work closely with a supportive team and under the guidance of a Service Desk Team Lead. This is a hybrid role based from our Hartlepool office, offering a mix of office-based and remote working. Key Responsibilities: Deliver outstanding customer service via phone, email, and Microsoft Teams, ensuring all interactions are professional, empathetic, and solution-focused. Provide a warm and helpful first-line response to customer queries, resolving common issues and More ❯

+ excellent benefits including 28% pension contributions) We are working with a leading public sector organisation who are looking for a Change & Release Manager to join their Service Change Team. This is a key role where you'll help shape and manage the delivery of new and enhanced business and IT services, ensuring that changes are introduced seamlessly into … live operations with minimal impact to users and customers. This is an initial 2 year fixed term contract. The Role As Change & Release Manager, you will: Lead the management of changes and releases into production, working with multiple senior stakeholders, business units, and third-party suppliers. Support a major transformation programme, overseeing the transition to a new multi-supplier … Contribute to the development of best practice, embedding continual improvement across change and release management. About You You'll be an experienced Change & Release Manager with a passion for service excellence and demonstrable experience in: Leading change and release management in a multi-supplier, outsourced model. Managing service changes and producing associated documentation and evidence. Working in More ❯

Our client, a global organisation, is seeking an experienced IT Service Quality Lead to join their Service Delivery team on a 12 month fixed term contract basis. In this role as the IT Service Quality Lead, you will ensure exceptional IT service delivery by monitoring performance, driving process improvements, and fostering a culture of service excellence. Working closely with teams and stakeholders, you will uphold ITIL best practices and enhance operational efficiency. Key responsibilities as the IT Service Quality Lead: Define and implement IT service quality frameworks and standards. Identify gaps in service delivery and drive improvements across incident, problem, and change management processes. Collaborate with teams and vendors to … resolve quality issues. Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management More ❯

on the secure deployment of systems and services across cloud and on-prem environments. Monitor, maintain, and enhance the organisation’s security posture. Respond to infrastructure issues, incidents, and service requests in a timely manner. Collaborate with internal and external teams to ensure secure and reliable operations. Manage and maintain key infrastructure components including servers, networks, and cloud platforms. … Deliver technical input into IT service management and improvement projects. Ensure systems are compliant with relevant security standards and best practices. Identify and mitigate risks through regular assessments and reviews. Drive continuous improvement in monitoring, automation, and performance optimisation. Essential Skills and Experience Strong background in managing IT infrastructure in enterprise or mid-sized environments. Solid experience with … of cyber security principles, tooling, and incident response. Ability to troubleshoot complex technical issues across systems and services. Comfortable working both independently and collaboratively across teams. Familiarity with IT service management frameworks (e.g. ITIL) and best practice methodologies. Desirable Skills and Qualifications Relevant industry certifications (e.g. Microsoft Certified, CompTIA Security+, ITIL, etc.) Experience working in regulated environments with More ❯

eligible to work in the UK and be able to travel into the office 3 days PW to apply for this role A leading organisation is seeking an IT Service Delivery Lead to join its operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role for someone … passionate about continuous improvement, service excellence, and knowledge sharing. Key Responsibilities: Monitor and improve the quality of IT ticketing processes Develop and maintain a centralised knowledge base Identify and implement process improvements across service workflows Deliver training and support to IT teams on best practices Analyse performance metrics and drive service enhancements Collaborate with cross-functional teams … to resolve recurring issues Ideal Candidate Will Have: Strong experience with Service Delivery and knowledge management systems Experience within a similar role Familiarity with ITIL principles and service management frameworks Analytical mindset Excellent communication and documentation skills Proven ability to lead training and drive process improvements If you're a proactive and detail-oriented professional looking More ❯

Cyber Security Leadership Shape the cyber security vision and build a corresponding technical roadmap which delivers a world class security controls across cloud infrastructure, networks, end points, identity & access management, application security, and threat detection. Collaborate closely with the SNOPs Lead to adapt the SNOPs roadmap priorities in line with shifts in industry, evolving threat landscape and regulatory requirements. … Ensure effective 24/7 security operations (inc. security incident management) Collaborate closely with the Enterprise Resilience function (1st Line of Defence) to ensure integrated risk management and incident response. Promote stakeholder engagement and cross-functional collaboration to embed a culture of security awareness and ownership across the organisation. Operational Oversight Ensure high availability, performance, and security of … all technology systems and infrastructure. Monitor and improve service levels, incident resolution times, and system reliability metrics. Lead cross-functional coordination for escalations, major incidents, and service continuity planning. Team Leadership & Development Provide leadership and direction to platform tower leads Foster a culture of continuous improvement, collaboration, and innovation across all teams. Support recruitment, onboarding, and capability development More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations. Communicating effectively with customers More ❯

managing IT operations across the West Europe region, supporting local business functions, coordinating with central IT teams, and managing external vendors to ensure secure, reliable, and high-quality IT service delivery in line with corporate standards. Key Responsibilities Act as the primary technical contact for regional business users on IT-related matters Deliver IT operations including user support, infrastructure … security, network management, procurement, and asset tracking Collaborate with business stakeholders and IT teams to define system requirements and specifications Manage second-level support operations across the region Ensure uninterrupted IT service across all construction sites in the UK and Ireland Core Competencies and Experience Bachelor’s degree in information technology, Computer Science, or a related field … years of experience in IT roles with increasing responsibility Minimum 3 years in system administration and IT support Strong communication and teamwork skills Proven experience in IT service management and SLA monitoring Analytical mindset with strong troubleshooting abilities Self-motivated, adaptable, and committed to continuous learning Certifications such as Microsoft Certified: Azure Administrator Associate or MCSE are advantageous More ❯

licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT More ❯

licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT More ❯

product ownership for the my client's new ServiceNow platform. You'll ensure that ServiceNow aligns with business goals, delivers maximum value, and supports continuous improvement across IT and service operations. Working with strategic suppliers and a ServiceNow delivery partner, you'll oversee configuration, onboarding, and platform enhancements-driving innovation and ensuring the tooling supports a modern, efficient service management model. Key Responsibilities Act as Product Owner for the organisation's ServiceNow platform, overseeing technical configuration and development. Lead the onboarding of suppliers and services into the platform as part of a multi-supplier (SIAM) ecosystem. Chair tooling and governance forums to prioritise enhancements and address issues. Work closely with suppliers to manage incidents, upgrades, and platform … and ITOM modules (IRM/SPM desirable). Experience configuring, administering, or implementing ServiceNow in an enterprise or multi-supplier environment. Solid understanding of ITIL processes, Agile delivery, and service integration principles (SIAM). Ability to bridge business and technical teams, influencing suppliers and stakeholders. Excellent communication, analytical, and problem-solving skills. Qualifications (desirable) ServiceNow Certified System Administrator (CSA More ❯

e.g. ServiceNow, Splunk, vSphere, Azure AD) using REST APIs and automation tools (Ansible). Managing Cloud compute, storage, and configurations, ensuring solutions are repeatable, scalable, resilient, and highly available. Service management frameworks (Risk, ITIL - Incident, Problem, Change and SLAs). Producing and rapidly delivering minimum viable solutions, results focused with ability to prioritise the most impactful work. Regulatory … and lead the charge when things go wrong, making sure systems bounce back quickly. You'll also support junior colleagues, work with Linux and Windows and get stuck into service reviews, audits and improvement plans. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester or Newcastle, whichever is more … at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £ 68,517 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97% , worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can More ❯

Workplace Technology Engineer Hybrid/Edinburgh Up to £55,000 About the Role We are seeking a talented and proactive Workplace Technology Engineer to join their Service Delivery Technology team. This permanent role plays a crucial part in empowering users with the latest Microsoft 365 tools and ensuring a modern, efficient workplace environment. What You Will Do Act as … Develop user documentation, quick reference guides, and training materials to enhance productivity and collaboration. Monitor the Microsoft 365 roadmap to identify changes and their implications. Collaborate with Infrastructure and Service Desk teams to resolve escalated issues and ensure smooth rollouts of new tools. Identify opportunities for continuous improvement and enhance the digital workplace experience. About You The ideal candidate … user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear More ❯

vSAN, VCF, Tanzu Aria Suite (vRealize) PowerCLI, vRO, Terraform Networking fundamentals Microsoft Azure, SCCM, Intune SQL Server, AD, ADFS Windows Server, Hyper-V Azure AD, Debugging Tools SLA & escalation management Linux RHEL, CentOS, Ubuntu Bash, Python, Ansible Docker, Kubernetes Systemd, YUM/APT CI/CD familiarity Desirable Skills & Growth Potential We know great engineers arent built from checkliststhey … chance to build or strengthen include: Container platforms and orchestration (Docker, Kubernetes) Monitoring and observability tools (Splunk, Prometheus, Grafana) Infrastructure-as-code and CI/CD pipelines ITIL or service management frameworks Mentoring and technical leadership across the 24x7 function This is more than a jobits a chance to define how infrastructure is delivered and evolved in a More ❯

Purpose. We are looking for an outstanding Senior Application Operations Engineer to join our community of tech experts in DWP Digital, to provide application operations which deliver continuity of service for our users across DWP Digital services. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every … d love you to join us. What skills, knowledge and experience will you need? Demonstrable ability of building strong relationships within a team and with other stakeholders to ensure service outcomes are achieved. Evidence of successfully implementing improvement initiatives from a technical and process angle. A passion for automation over manual interventions. Problem Solving & Systems Thinking - Proven ability to … system architecture; Evidence of ability to resolve complex incidents across multiple systems. Previous experience of managing the technical application support of services including understanding and exposure of the ITIL Service Management Framework to deliver a quality service. You and your role If you're passionate about keeping critical systems running smoothly and love solving complex problems, this could More ❯

Purpose. We are looking for an outstanding Senior Application Operations Engineer to join our community of tech experts in DWP Digital, to provide application operations which deliver continuity of service for our users across DWP Digital services. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every … d love you to join us. What skills, knowledge and experience will you need? Demonstrable ability of building strong relationships within a team and with other stakeholders to ensure service outcomes are achieved. Evidence of successfully implementing improvement initiatives from a technical and process angle. A passion for automation over manual interventions. Problem Solving & Systems Thinking - Proven ability to … system architecture; Evidence of ability to resolve complex incidents across multiple systems. Previous experience of managing the technical application support of services including understanding and exposure of the ITIL Service Management Framework to deliver a quality service. You and your role If you're passionate about keeping critical systems running smoothly and love solving complex problems, this could More ❯

insights, identify risks, and resolve issues early to support smooth and coordinated digital change across DWP. Your role will involve chairing stakeholder meetings, driving strategic alignment, and supporting continuous service improvement initiatives. You'll take a broad, forward-looking view of delivery timelines, helping to coordinate complex programmes of work and facilitate release movements within delivery windows. Collaboration across … demonstrable experience of coordinating and scheduling multiple complex delivery programmes and events to optimise delivery cadence at the same time as protecting live service. Demonstrable skills in consultancy, project management, ITIL service delivery and Service Management. Experience in the development and implementation of new processes and/or technology solutions to drive service improvement Experience of … in the context of the IT System Lifecycle, including Application Development, with the experience to recognize and identify potential conflicts of interest when necessary. Experience of risk methodology, change management and planning. Excellent written and verbal communication skills, with the ability to build and maintain strong working relationships across a wide network of stakeholders Details. Wages. Perks. Location: You More ❯

insights, identify risks, and resolve issues early to support smooth and coordinated digital change across DWP. Your role will involve chairing stakeholder meetings, driving strategic alignment, and supporting continuous service improvement initiatives. You'll take a broad, forward-looking view of delivery timelines, helping to coordinate complex programmes of work and facilitate release movements within delivery windows. Collaboration across … demonstrable experience of coordinating and scheduling multiple complex delivery programmes and events to optimise delivery cadence at the same time as protecting live service. Demonstrable skills in consultancy, project management, ITIL service delivery and Service Management. Experience in the development and implementation of new processes and/or technology solutions to drive service improvement Experience of … in the context of the IT System Lifecycle, including Application Development, with the experience to recognize and identify potential conflicts of interest when necessary. Experience of risk methodology, change management and planning. Excellent written and verbal communication skills, with the ability to build and maintain strong working relationships across a wide network of stakeholders Details. Wages. Perks. Location: You More ❯

the next innovator to join us? What will your 'typical’ day look like? Different that’s for sure...: Atom’s Technology team is made up of: Engineering, Delivery, Change, Service Management, Security & Architecture. These capabilities are distributed across multiple cross-functional product teams known as Value Streams. They design, develop and deliver a customer journey that is secure More ❯

the next innovator to join us? What will your 'typical’ day look like? Different that’s for sure...: Atom’s Technology team is made up of: Engineering, Delivery, Change, Service Management, Security & Architecture. These capabilities are distributed across multiple cross-functional product teams known as Value Streams. They design, develop and deliver a customer journey that is secure More ❯