10 of 10 Service Management Jobs in the North East

Job summary This is an exciting opportunity for an experienced Service Transition Manager to join us and lead the transition of new digital systems and services into business as usual across our Digital services and Research Systems Programme (RSP). We are looking for someone with proven experience in Service Transition with strong knowledge of ITIL frameworks. The … be part of a highly successful team delivering critical digital services that support health research across the UK. This is a key role in shaping the future of digital service delivery at the HRA. Main duties of the job The post holder will act as the lead for the Service Transition across all Digital & RSP services within Health … Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of new systems and services from Service Release to Business As Usual (BAU) within Research Systems Programme (RSP). The STM (Service Transition Manager) will be expected to work within a strategic service delivery More ❯

Network Product and Service Owner Pay up to £39,621 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Network Product and Service Owner to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to … and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Proven experience and knowledge of Product ownership and Product management in an IT environment. Track record of developing effective relationships with key stakeholders and work collaboratively with colleagues across multi-functional teams. Demonstrate good experience of effectively communicating at … of working under pressure, being able to effectively manage multiple pieces of work and ensuring actions are completed in a timely manner. Demonstrate working experience and knowledge of IT Service Management and the ability to undertake standard IT service management duties for example incident, problem and change management plus managing Service Level Agreements (SLA More ❯

DWP. Digital with Purpose. Join DWP Digital as an IT Service Manager and play a key role in delivering effective technical services in a fast-paced, evolving environment. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key … of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? As an IT Service Manager at DWP Digital you will play a key role in delivering effective technical services in a fast-paced, evolving environment. You'll support the development and operation of … Digital Channels Services that help some of our most vulnerable customers. You'll manage end-to-end service performance, collaborate with technical teams and suppliers, and ensure products meet agreed targets. This includes overseeing major customer-facing services such as one of Europe's largest contact centres, video solutions for assessments, and validation tooling. We're looking for someone More ❯

An global organisation an IT Asset Specialist to take on a range of activities within the Newcastle office. You will be responsible for co-ordinating digital service activities and be involves in asset, licence, contract and supplier management. This company values diversity and aim to remove barriers to create an inclusive culture. They are looking for innovative & proactive team … players who are not afraid to get stuck in. Day to day responsibilities of this role will include: IT Asset Management including IT asset allocation, stock levels, replenishment, audits etc Using the ServiceNow configuration management database for Newcastle based assets. Coordination of local joiners, leavers, movers where a DS service or asset is involved Contract Management for a subset of Digital Services contracts - supplier review meetings, performance management and contract renewals Performing local digital activities requiring low level technical competence Software Licencing management, evaluations, and renewal Desktop Management Procurement of technical equipment from suppliers Project management of technical procurement projects General office management and support Behavioural Skills and Qualities: Service More ❯

IT Service Delivery Lead/Manager 3 Month contract £500 a day inside IR35 Newcastle - 3 days in office *Active SC Clearance is needed* A well-established consultancy firm is seeking an experienced, SC cleared IT Service Delivery Lead to join their team. You will be the defining force in ensuring the successful execution and commercial health of … our major client contracts. This role demands excellence-you will define strategy, guide teams, and be fully accountable for superior service quality and operational efficiency. As a IT Service Delivery lead you will be responsible for Own Contract Success: Manage all aspects of delivery, ensuring we meet promises, stay on budget, and achieve financial goals. Improve How We … Work: Implement better ways to deliver our service, driving our work to be faster, smarter, and higher quality. Lead and Empower Teams: Guide, train, and motivate diverse delivery teams. You are the ultimate decision-maker, fostering a culture of innovation and shared success. Grow the Business: Act as a key client partner, proactively identifying and securing new opportunities to More ❯

Job Title: IT Service Management Analyst Location: Newcastle Purpose of Role Provide a key link between the various functions of IT from an internal and external vendor and relationship aspect. Key Responsibilities Monitor IT budgets, perform variance analysis, and report risks/issues. Raise and track licensing issues for IT services and projects. Support procurement for services and … Maintain accurate supplier details and payment records. Contribute to process improvements and IT governance standards. Support IT onboarding for new businesses/sites. Skills & Experience Strong understanding of IT service and contractual processes Experience in budgeting, forecasting, and variance analysis. Excellent stakeholder management and communication skills. Analytical mindset with attention to detail. Keen interest in IT service More ❯

Contract role – 2nd Line IT Support/Service Desk Support Technician – Newcastle/Onsite - 12 months Role: 2nd Line IT Support/Service Desk Support Technician Location: Newcastle Upon Type/Onsite) (This role requires 5 days onsite per week, so local candidates will be given first preference.) Sector/Industry: Healthcare Provide customer support and perform service desk incident management. Track and assign open incidents, collaborating with other service desk colleagues regionally to resolve outstanding incidents. Actively use IT Service Management (ITSM) software and asset tracking applications. Provide troubleshooting services for desktops, laptops, printers, and software. Evaluate new software and hardware solutions. Install and test new software. Inventory all software and hardware, ensuring … technologies. Identify IT customer training requirements and liaise with HR to ensure the correct courses are made available. Relevant Functional/Technical Skills or Industry Experience: Experience with IT Service Desk Support. Knowledge of Microsoft O365 and Desktop applications. Knowledge of Enterprise back-up software. Knowledge of Citrix environment. Experience working in a highly regulated environment. Knowledge of Microsoft More ❯

strong relationships with business stakeholders, Business Process Owners, and Super Users. Lead the design, roadmap, and delivery of change initiatives within Finance and Procurement systems. Oversee CR (Change Request) management, impact assessments, and resource allocation. Ensure all designs align with architecture principles, SAP best practices, and ABPs strategic goals. Partner with delivery leads to plan, track, and report on … a strategic thinker with a deep understanding of SAP and a proven ability to manage delivery teams in complex, integrated environments. Youll combine strong technical insight with excellent stakeholder management and leadership skills. Essential Skills & Experience Strong SAP functional background across Finance (FICO) , Procurement , Inventory Management , VIM , and Concur . Broad understanding of SAP solution architecture and integration … across business functions. Proven experience managing SAP delivery and support teams across multiple locations. Demonstrable success in delivering complex SAP projects. Deep knowledge of Agile, Waterfall, and ITIL Service Management processes. Excellent communication, leadership, and stakeholder management skills. Ability to manage competing priorities and deliver under pressure. Experience working with third-party vendors and service providers. More ❯

Support Technician Gibbs Consulting is looking for an accomplished Service Desk Support Technician to work onsite 5 days a week and provide reliable, efficient, and effective IT support with a focus on customers based in the EMENA (Europe, Middle East, and North Africa) Region. • Provide customer support and perform service desk incident management. • Track and assign open incidents … collaborating with other service desk colleagues regionally to resolve outstanding incidents. • Actively use IT Service Management (ITSM) software and asset tracking applications. • Provide troubleshooting services for desktops, laptops, printers, and software. • Evaluate new software and hardware solutions. Install and test new software. • Inventory all software and hardware, ensuring the inventory is updated at all times. • Administer Microsoft … ensure the correct courses are made available. 5 days per week onsite required Essential: • Customer Focused: Dedicated to meeting the expectations and requirements of internal and external customers. • Time Management: Uses time effectively and efficiently; concentrates efforts on more important priorities. • Dealing with Ambiguity: Can effectively cope with change; isn't upset when things are up in the air More ❯

us. What skills, knowledge and experience will you need? Previous experience providing the technical application support of services during major incidents including the understanding and exposure of the ITIL Service Management Framework. User Focus - Evidence of successfully communicating complex technical information to stakeholders whilst influencing their decision making. Continual Improvement - Evidence of proactively seeking and implementing improvement initiatives … from a technical and process angle. Service Focus - Evidence of collaborating with other technical teams to provide a quality service. You and your role We're looking for Application Operations Engineers to help keep our applications running smoothly and make them even better. You'll work with a mix of technologies, from Linux and Windows servers to databases, cloud … and key exchanges, diagnosing networking issues and working across both cloud and on-prem environments. You'll also be involved in proactive monitoring, implementing fixes and contributing to continual service improvements to keep our applications secure, stable and high performing. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool or Newcastle More ❯