3 of 3 Service Management Jobs in East London

followed, and driving continuous improvements across our systems and services. Key Responsibilities Provide advanced technical support for IT infrastructure, applications, and systems. Oversee IT helpdesk operations to ensure efficient service delivery. Design, implement, and maintain IT systems including servers, networks, and cloud solutions. Monitor system performance, proactively identifying and resolving issues. Implement IT best practices, policies, and procedures. Collaborate … and problem-solving abilities. A customer-focused mindset with a proactive approach. Desirable (Nice to Have) Relevant certifications (e.g., CompTIA Network+, Microsoft Azure Administrator Associate). Familiarity with ITIL service management practices. Experience with virtualization technologies (VMware, Hyper-V). Why Join Us? A chance to take ownership and shape IT operations in a growing environment. Opportunities to More ❯

be working closely with Product Owners, stakeholders, and delivery teams to ensure efficient delivery, continuous improvement, and alignment with business priorities. Responsibilities: Support and coach Product Owners in backlog management and prioritisation. Translate product vision into actionable tasks and roadmaps. Identify opportunities for UI/UX optimisation and integrate user feedback. Ensure requirements are well-documented and understood by … delivery teams. Collaborate with delivery managers and technical leads to ensure smooth product releases. Support incident resolution within a service management framework. Ensure product processes align with established governance frameworks. Requirements: Proven experience in product management, business analysis, or project delivery. Strong skills in backlog ownership, stakeholder engagement, and delivery alignment. Experience in the energy, utilities, or More ❯

Regular and weekly communications with the customer line manager to update and prioritise task progress. Monthly 1:1 with the line manager and bi-weekly 1:1 with the service management team to be held out of business hours for technical support, information and task status sharing and escalation. Ad hoc requests from your line manager IT Security … and AV log review. General IT system knowledge in Windows AD, Anti-Virus, MS365 as a user. Ability to appreciate challenges and to learn fast. Aspiration for improvement. Task management and tracking issues Flexible working ethic to meet customer's expectation. Please follow us on Linkedin: people-first-team-japan We would be grateful if you could send your More ❯