ensuring that day-to-day teaching, learning, and administrative activities are supported by reliable and well-maintained technology, while also contributing to the Centre’s broader digital infrastructure and service delivery.This role is primarily based in centre (Stratford) 5 days a week.ABOUT THE ROLE To provide end-user support for Study Group systems at the location at which the … role is based. The responsibility revolves around the use of a Service Desk system to respond to and assist staff members and students with incidents and service requests The tasks this responsibility encompasses will range from desktop support to account and systems administration. These tasks require not only an in-depth knowledge of IT hardware and software platforms … but excellent communication and customer service skills Maintain accurate documentation of systems, configurations, and issue resolution procedures Supporting students with system access Install, configure, and maintain AV equipment including conferencing systems, displays, and sound systems Ensure seamless functionality of AV infrastructure in classrooms, meeting rooms and shared spaces Act as the first point of contact for AV system issues More ❯
Some of the skills we are looking for Proven experience as a Desktop Support Engineer, IT Support Specialist, or similar role. Able to implement, manage and improve an IT ServiceManagement Platform – ideally having had direct experience of ConnectWise. Highly organised, able to identify what is important and what is urgent, then prioritise accordingly. Comfortable communicating with senior … Experience in troubleshooting and supporting Microsoft environments (AD, Azure AD, Windows Server, GPO, Windows Desktop, Software Deployment, M365). Basic networking knowledge – firewalls, LAN configuration, troubleshooting, etc. Exceptional customer service skills and the ability to communicate technical issues to non-technical users. Please apply for further information. More ❯
to deliver against identified business objectives and business problems, alongside those already identified as the customers key objectives Provide pre-sales support to customers who want to establish a servicemanagement roadmap, and advise on the solutions and technologies required to achieve business objectives and/or address business problems Liaise with customer stakeholders and Computacenters project team … to understand design needs, constraints and options, on large and complex projects, or in complex managed service provider environments Develop in-depth ITIL, ServiceNow, technology and industry expertise in order to advise customers and consultants on new trends and changes within the industry Lead knowledge sharing activities, and be a regular contributor to team meeting. What youll need Solid … experience as a trusted advisor to customers for ServiceNow road-mapping and design At least 5 years of experience in delivering ServiceManagement projects in a customer-facing context, with exposure to the deployment of technology in support of at least some of the following solution areas: cloud management solutions, orchestration solutions, discovery solutions, security operations, governance More ❯
