1 to 25 of 327 Service Management Jobs in London

through cost savings and increased operational efficiency. Ourcommitment to quality is adopted throughout the organization and sets thefoundation for delivering our full suite of capabilities. Job Description Role: Senior Service Analyst Exp: 5+Years Job Purpose The Senior Service Analyst willplay a pivotal role in ensuring high-quality support and service … management,acting as an escalation point for complex issues, providing technical andanalytical leadership, and driving continuous improvement within internal andexternal service operations. Requirements Key Responsibilities Incident and ServiceManagement Act as the escalation point for complex incidentsand service requests, ensuring timely resolution in accordance with agreedSLAs. Perform root-cause analysis and drive resolution ofrecurring problems. Monitor service … Maintain accurate records of service-relatedactivities for auditing purposes. Essential Skills andExperience Proven experience as a Service Analyst, SeniorService Analyst, or equivalent role within an enterprise-level servicemanagement or IT support environment. Comprehensive understanding of ITIL practices,particularly Incident, Problem, Change, and Service Level Management. Demonstrable experience using ITSM tools (e.g.,ServiceNow, Zendesk, Jira Service Management More ❯

support for all business applications within our IT portfolio. Key responsibilities include assisting end users with application-related issues, monitoring applications, performing proactive and reactive maintenance, and driving continuous service improvements. As a customer-facing role, it demands a collaborative team player with a proactive approach to learning and a commitment to delivering timely solutions to complex challenges. Strong … communication skills are essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving service improvements Guiding the … team to prioritise Business Critical activities. Operations & Service Delivery Monthly reporting on incidents, requests, and problems Building relationships with business stakeholders and end users Ticket Analysis to identify recurring issues and propose permanent solutions Identification and proposal of automation opportunities in support activities Attending weekly CAB, presenting changes to be implemented by the Application Support team Ensuring housekeeping and More ❯

summary We are at a pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around - empowering patients and service users; improving the experience navigating the healthcare system and joining up systems and data across to better meet the needs of citizens. Main duties of the job This role … And so much more! To see the full range of benefits we offer please see our Moorfields benefits document. Job description Job responsibilities Skills needed for this role Incident management: You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. Problem management: You can investigate problems in systems, processes and services … with an understanding of the level of a problem (for example, strategic, tactical, operational). You can contribute to the implementation of remedies and preventative measures. Change management: You can implement simple changes based on requests for change. You know how to apply change control procedures. Asset and configuration management: You can maintain secure configuration and accurate information More ❯

stable and high-performing operation of applications across our Retail Technology business. This role plays a critical part in managing support teams, refining support processes and tools, and driving service excellence for our SaaS offerings, in-house applications, and third-party systems. You will collaborate closely with stakeholders from TechOps, IT Service Desk, Engineering, and Business teams to … ensure seamless service delivery. Additionally, you will contribute to the ongoing modernization of our technology stack, ensuring we continuously improve and innovate our application support strategies Key Responsibilities: Own Application Support Lifecycle: Ensure end-to-end support for critical business applications, meeting SLAs and availability targets. Incident & Problem Management: Lead resolution and root cause analysis for all Retail … Engage with business, development, and infrastructure teams to address pain points and ensure smooth change and release transitions. Vendor Oversight: Manage third-party vendor performance and ensure accountability for service delivery. Service Monitoring & Metrics: Define and track KPIs, dashboards, and metrics to measure support quality and team performance. Proactive Monitoring: Drive proactive detection and prevention of incidents across More ❯

We are at a pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around - empowering patients and service users; improving the experience navigating the healthcare system and joining up systems and data across to better meet the needs of citizens. Main duties of the job This role is … friendly organisation And so much more! To see the full range of benefits we offer please see our Moorfields benefits document. Job responsibilities Skills needed for this role Incident management: You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. Problem management: You can investigate problems in systems, processes and services … with an understanding of the level of a problem (for example, strategic, tactical, operational). You can contribute to the implementation of remedies and preventative measures. Change management: You can implement simple changes based on requests for change. You know how to apply change control procedures. Asset and configuration management: You can maintain secure configuration and accurate information More ❯

overview We are at a pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around - empowering patients and service users; improving the experience navigating the healthcare system and joining up systems and data across to better meet the needs of citizens. Main duties of the job This role … career and great colleagues to work with. We also offer: • Salary including High-Cost Area Supplement • Opportunity to join the NHS Pension Scheme • Free 24/7 independent counselling service • Learning and development opportunities • Easy and quick transport links • A range of attractive benefits and discounts • Access to Blue Light Card and other NHS Discount Schemes • Free Pilates classes … much more! To see the full range of benefits we offer please see our Moorfields benefits document. Detailed job description and main responsibilities Skills needed for this role • Incident management: You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. • Problem management: You can investigate problems in systems, processes and services More ❯

Description: The Service Management - Performance Management team is currently seeking a Senior Service Improvement Analyst to join our team. As part of the Service Performance team, you will be a key contributor in driving and facilitating continuous service improvements across Thomson Reuters. Are you passionate about service management, customer experience, business analytics … to drive business value? Do you have a burning desire to move fast and be bold? Then we want you on our team! About the Role: Contribute to targeted Service Improvement Plans in collaboration with Service Management leadership, Enterprise Problem Management, and our Service Providers. Contribute to product design and development of the TR Service Dashboards. Contribute to process and technical capabilities (e.g., Data Modeling, Data Visualizations, Artificial Intelligence (AI), Machine Learning (ML to enhance identification of service improvement opportunities. Complex data mining, trend analysis, metric and report production will be required. Identify and review service improvement opportunities with stakeholders based on TR enterprise-wide performance metrics. Proactive collaboration with stakeholders to More ❯

future! Job Summary : This role will be responsible for all IT operational aspects, overseeing the delivery of high-quality services to clients or internal departments. This role ensures that service level agreements (SLAs) are met, customer satisfaction is maintained, and continuous improvement is pursued across service operations. The Service Delivery Manager will report directly to the Head … IT. This role will require you to be onsite at our London office 2-3 days per week, so being London-based or commutable is key. Key Responsibilities: Lead Service Excellence : Oversee the end-to-end delivery of IT services, ensuring alignment with SLAs and OLAs while consistently exceeding client expectations. Performance & Demand Management : Own service delivery … performance, proactively manage customer expectations, and anticipate future service needs. Incident Leadership : Take charge of critical incidents, coordinate resolution efforts, and facilitate transparent communication across stakeholders, including post-incident reviews. Continuous Improvement : Analyse internal and third-party processes to identify opportunities for optimization and implement strategies for ongoing service enhancement. Insightful Reporting : Deliver accurate, timely performance reports and More ❯

future! Job Summary : This role will be responsible for all IT operational aspects, overseeing the delivery of high-quality services to clients or internal departments. This role ensures that service level agreements (SLAs) are met, customer satisfaction is maintained, and continuous improvement is pursued across service operations. The Service Delivery Manager will report directly to the Head … IT. This role will require you to be onsite at our London office 2-3 days per week, so being London-based or commutable is key. Key Responsibilities: Lead Service Excellence : Oversee the end-to-end delivery of IT services, ensuring alignment with SLAs and OLAs while consistently exceeding client expectations. Performance & Demand Management : Own service delivery … performance, proactively manage customer expectations, and anticipate future service needs. Incident Leadership : Take charge of critical incidents, coordinate resolution efforts, and facilitate transparent communication across stakeholders, including post-incident reviews. Continuous Improvement : Analyse internal and third-party processes to identify opportunities for optimization and implement strategies for ongoing service enhancement. Insightful Reporting : Deliver accurate, timely performance reports and More ❯

future! Job Summary : This role will be responsible for all IT operational aspects, overseeing the delivery of high-quality services to clients or internal departments. This role ensures that service level agreements (SLAs) are met, customer satisfaction is maintained, and continuous improvement is pursued across service operations. The Service Delivery Manager will report directly to the Head … IT. This role will require you to be onsite at our London office 2-3 days per week, so being London-based or commutable is key. Key Responsibilities: Lead Service Excellence : Oversee the end-to-end delivery of IT services, ensuring alignment with SLAs and OLAs while consistently exceeding client expectations. Performance & Demand Management : Own service delivery … performance, proactively manage customer expectations, and anticipate future service needs. Incident Leadership : Take charge of critical incidents, coordinate resolution efforts, and facilitate transparent communication across stakeholders, including post-incident reviews. Continuous Improvement : Analyse internal and third-party processes to identify opportunities for optimization and implement strategies for ongoing service enhancement. Insightful Reporting : Deliver accurate, timely performance reports and More ❯

transform secured finance through innovation, reliability, and customer-first thinking. Your Opportunity to Deliver Excellence and Build Impactful Relationships! Are you a customer-focused operations expert who thrives on service quality, stakeholder management, and problem-solving? We're looking for a Service Delivery Manager to join our collaborative team and be a trusted partner to our customers … post-implementation. In this role, you'll be the key point of contact for live customers, owning service performance, managing upgrades, resolving issues, and building long-term relationships. You'll work across teams to ensure smooth operations, continuous improvement, and high customer satisfaction. If you're passionate about service excellence, proactive communication, and operational success, this is your … chance to make a measurable difference at Lendscape. The Service Delivery Manager is responsible for ensuring the effective and efficient delivery of services to customers, with a strong focus on maintaining high service levels and enhancing the overall customer experience. The role involves working closely with a cross-functional team dedicated to supporting live customers, driving continuous improvement More ❯

every year. We're at our brightest when we're all together. Our Club, our teams, our community. The Role: Reporting to the Head of Operational IT , the IT Service Desk Manager is responsible for ensuring first-class IT service delivery across the club, leading a team of IT Service Desk Engineers, and ensuring that all technology … services run reliably and efficiently. The successful candidate will be service-minded , focusing on delivering excellence to employees at all levels of the organization. They will be based at the Club's head office at Lilywhite House but will also support operations at the stadium, training ground, and other club facilities . This role requires a strong leader with … exceptional problem-solving, organizational, and stakeholder management skills , with a focus on continuous improvement, efficiency, and automation. About You: IT Service Desk & Support Lead and manage the IT Service Desk team , ensuring high-quality technical support and a strong service culture. Oversee incident management, problem management, and request fulfillment , ensuring all issues are resolved More ❯

looking for a security-focused, results-oriented individual who thrives in a collaborative, team-focused culture. You will work closely with IT and OT network managers, suppliers, business stakeholders, service owners, and your team to ensure the delivery of secure, reliable, and resilient network services across Thames Water. We are seeking a Network Security Manager to lead and manage … the end-to-end BAU (Business As Usual) service delivery for network security across Operational Technology (OT) and Information Technology (IT). You will be responsible for maintaining robust security controls, managing suppliers, mitigating operational risk, and ensuring compliance with industry standards to protect Thames Water's critical infrastructure. What you'll do as a Network Security Manager Network … Security Management: Maintain oversight of IT and OT network systems, including VPNs, SDWAN, and firewalls. Ensure all network security services are fit for purpose and aligned with business outcomes. Approve and manage all changes affecting the network threat surface. Governance & Compliance: Ensure network environments comply with regulatory obligations (NIST, CAF, etc.). Apply cybersecurity standards and maintain systems according More ❯

collaborate closely with internal teams to safeguard critical business operations by design and default. You will be responsible for security automation, CI/CD pipeline enhancements, and cloud security management, ensuring compliance with industry standards. Key Responsibilities Security & DevOps Integration: Support and extend the secured CI/CD pipeline to enhance development security. Work with development teams to optimize … security. Cloud & Infrastructure Security: Maintain and secure AWS cloud infrastructure for clients and internal operations. Automate AWS infrastructure builds following CIS hardening standards. Ensure top-tier security configuration, access management, and incident response on cloud platforms. Operational Support & Incident Response: Support business-critical Windows and Linux-based environments. Monitor and respond to security alerts across Infosec, servers, firewalls, and … applications. Conduct continuous monitoring of internal and third-party information security controls. Threat & Vulnerability Management: Assess SAST (Static Application Security Testing) and DAST (Dynamic Application Security Testing) scans. Implement remediation and mitigation strategies in collaboration with development teams. Maintain network security protocols, firewalls, and threat management platforms. Compliance & Risk Management: Ensure compliance with ISO 27001:2022, SOC1 More ❯

collaborate closely with internal teams to safeguard critical business operations by design and default. You will be responsible for security automation, CI/CD pipeline enhancements, and cloud security management, ensuring compliance with industry standards. Key Responsibilities Security & DevOps Integration: Support and extend the secured CI/CD pipeline to enhance development security. Work with development teams to optimize … security. Cloud & Infrastructure Security: Maintain and secure AWS cloud infrastructure for clients and internal operations. Automate AWS infrastructure builds following CIS hardening standards. Ensure top-tier security configuration, access management, and incident response on cloud platforms. Operational Support & Incident Response: Support business-critical Windows and Linux-based environments. Monitor and respond to security alerts across Infosec, servers, firewalls, and … applications. Conduct continuous monitoring of internal and third-party information security controls. Threat & Vulnerability Management: Assess SAST (Static Application Security Testing) and DAST (Dynamic Application Security Testing) scans. Implement remediation and mitigation strategies in collaboration with development teams. Maintain network security protocols, firewalls, and threat management platforms. Compliance & Risk Management: Ensure compliance with ISO 27001:2022, SOC1 More ❯

driver of public spending. We collaborate with and directly support departments to deliver the Government Finance Function strategy, building finance, debt and risk capability across government and developing the management information, tools, and frameworks to better understand and ensure value for money. The Group is committed to being an excellent place to work, with a relentless focus on good … management, learning and development and continuous improvement in everything we do. About the Team The Strategy, Performance & Improvement (SPI) Team is one of the central Government Finance Function (GFF) teams supporting over 9,000 finance colleagues across government. We set the Finance Standard (GovS006), monitor performance, and maintain a central library of best practice—the NOVA Functional Reference Model … with, support and lead on the finance data requirements and design for any future systems required for central financial reporting within Government and HM Treasury. Showcase excellent metadata quality management and embed effective processes and procedures in product lifecycles to drive high quality outputs and standards, utilising Project, and Programme Management methodologies, best practices, and ways of working. More ❯

a Senior Azure Administrator, you'll actively be assisting customers across multiple technologies and adding to the environment of learning my mentoring junior team members. You will be a Service Owner for several services including Azure and Devops. A typical day for you would include: Working directly with customers to gather requirements, design solutions, build proof of concept and … implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as development of designs, processes and procedures Being focal point for major incidents or investigations Liaising cross functionally, both externally and internally Presenting and reporting in person and virtually and curating communication to key stakeholders This … Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We're focused on our core values; using these we've seen significant growth across our More ❯

Job summary The role of Junior SIAM Analyst, within the SIAM team, is a pivotal position within NHS Resolution, offering a unique opportunity to shape the future of IT service management within the organisation. This role is accountable to the Service Performance and Improvement Manager and is responsible for supporting the provision of quality assured IT Information … and Service Management activities to NHS Resolution and its stakeholders. The successful candidate will be instrumental in ensuring that NHS Resolution's IT services are managed in a standardised and consistent manner, aligning with ITIL industry standards. This position is based in London and can be hybrid, providing flexibility and a dynamic working environment. The key purpose of … development of our SIAM framework and the implementation and operation of ITIL-aligned processes. The successful candidate will work closely with various stakeholders, including all NHS Resolution staff, IT service providers, third-party suppliers, and the wider DDaTT department. Main duties of the job The successful candidate will play a key role in supporting the continuing development and operation More ❯

just over 600 Two Circlers working from eight offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. See here for some examples of our work. Role Profile: This role will be part of our global Technology Operations team, and based in … our London office. As a Service Delivery Manager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a culture of continual improvement and managing relationships at all levels, regions and departments so that all Two Circlers are fully enabled to help clients Build the Future of the Sports. More ❯

just over 600 Two Circlers working from eight offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. See here for some examples of our work. Role Profile: This role will be part of our global Technology Operations team, and based in … our London office. As a Service Delivery Manager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a culture of continual improvement and managing relationships at all levels, regions and departments so that all Two Circlers are fully enabled to help clients Build the Future of the Sports. More ❯

administrator under a master contract with local payroll in each region governed under that master contract. The Role Charles Taylor Group Services Information Technology is seeking a Group IT Service Delivery Analyst to provide timely and efficient 1 st , 2 nd , and 3 rd level support to the organisation's user community in London. The Support Analyst should have … extensive experience administering common services including Windows 11, Office 365, Intune device management, Active Directory, deploying SCCM builds, and Time Management. Key Responsibilities Respond to IT support requests (incidents and service requests) promptly, politely, and efficiently, adhering to SLA timeframes using our IT Service Management tools. Analyse and resolve support issues across support levels, collaborating with … procedures. Perform proactive maintenance on supported systems, visiting offices as scheduled. Update customers and internal teams on progress, escalating issues as necessary. Build positive relationships with users to enhance service quality. Contribute ideas and feedback for team improvement; participate in meetings and activities. Values Our values define our identity and behavior. They guide our interactions with colleagues and clients More ❯

with several different operating companies and employs over 15,000 users worldwide. An exciting opportunity has arisen for an Data Analyst to play a key role within their shared service IT function, responsible for leveraging the ServiceNow platform and its ServiceNow Performance Analytics and ServiceNow Reporting modules to analyze the company's IT service management data and … design meaningful reporting to support IT service reviews and continuous service improvement. The ideal candidate should have a background in Data Analysis, Service Reviews, Reporting, and Analytics, ideally with ServiceNow and PowerBI experience, who can put together robust dashboards and actionable insights for effective stakeholder collaboration globally. Responsibilities ServiceNow reporting, IT Service Review collation/preparation … detailed tracking of continuous service Improvements across global office locations. Lead regular IT service performance reviews with internal and external stakeholders using live data from ServiceNow. Build and maintain service performance dashboards and scorecards within ServiceNow and other tools. Analyze incident, request, change, and problem management trends to recommend service improvements. Work with ITSM teams More ❯

IT Operation s Platforms and Security Lead This role requires excellent management of a small team in IT along with managing stakeholders and vendors. You must be hands-on technically in IT Infrastructure. The IT Operational Platform and Security Lead is responsible for overseeing the organisation’s IT operations, ensuring the stability, continuity, security, and efficiency of its technology … environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational excellence, manage security risks … focus on continual service improvement, drive transformational delivery projects, and work effectively with internal stakeholders and third-party vendors to deliver a high-quality Global IT services. Working in line with the Architecture defined IT principle of a "buy before build" environment, the individual will need to ensure that outsourced and cloud-based services are robust, cost-effective, and More ❯

end-to-end SEPA Instant payments product offering, responsible for the applications that underpin processing of this payment rail • Own the lifecycle of SEPA Instant Payments applications, including incident management, change control, capacity planning, and service continuity • Ensure high availability, performance, and resilience of the SEPA Instant Payments platform, meeting strict SLAs and compliance requirements. • Act as the … primary point of contact for internal business units (including Operations, Compliance & Transactional Banking), IT and external vendors, regarding service performance and enhancements. • Lead root cause analysis and resolution of major incidents. Drive problem management to reduce recurring issues and improve service stability. • Manage projects involving any future enhancements or regulatory changes required with the SEPA Instant payment … solution, including the management of both internal & external vendors • Implement and maintain robust monitoring tools. Provide regular service performance reports and dashboards to stakeholders. • Ensure services comply with SEPA regulations, PSD2, and internal security policies. Participate in audits and risk assessments • Identify and implement service improvements, automation opportunities, and cost optimizations. • Working within the Payments & Compliance Application More ❯

end-to-end SEPA Instant payments product offering, responsible for the applications that underpin processing of this payment rail • Own the lifecycle of SEPA Instant Payments applications, including incident management, change control, capacity planning, and service continuity • Ensure high availability, performance, and resilience of the SEPA Instant Payments platform, meeting strict SLAs and compliance requirements. • Act as the … primary point of contact for internal business units (including Operations, Compliance & Transactional Banking), IT and external vendors, regarding service performance and enhancements. • Lead root cause analysis and resolution of major incidents. Drive problem management to reduce recurring issues and improve service stability. • Manage projects involving any future enhancements or regulatory changes required with the SEPA Instant payment … solution, including the management of both internal & external vendors • Implement and maintain robust monitoring tools. Provide regular service performance reports and dashboards to stakeholders. • Ensure services comply with SEPA regulations, PSD2, and internal security policies. Participate in audits and risk assessments • Identify and implement service improvements, automation opportunities, and cost optimizations. • Working within the Payments & Compliance Application More ❯