1 to 25 of 90 Service Management Jobs in London

economic crime across the NHS. Further information about our work and annual plan for delivering this is available on our website. The post holder will work with the NHSCFA Service Desk team in managing and resolving incidents and requests to the IT Service Desk, providing an effective service to all users of NHSCFA's IT systems. To … support this function, the post holder will have knowledge of IT Service Management principles and practices, such as ITIL. They will often liaise and work with the outsourced IT provider's support teams in providing this service. The post-holder will work within the NHSCFA Technology User Services team to monitor and proactively manage systems as well as … of applications. This role is currently under review and may require Security Clearance level vetting. Interviews will be held online via Teams Main duties of the job Support the Service Desk Manager to deliver modern and innovative ICT services, and to develop the service desk function and surrounding IT support services. Deliver excellent customer service and incident More ❯

Job summary As a Service Design & Introduction Lead at UKHSA, your primary responsibility is to ensure that digital and technology services supporting the agency's critical public health mission are transitioned into live service safely, effectively, and in a way that supports operational readiness and long-term sustainability. You will play a vital role in supporting UKHSA's … one. We have three positions available. One of the three positions will be expected to Matrix manage their peers' workloads. This involves impacting, prioritising and allocation of work. Line management responsibility will remain with G6 Head of Service Delivery. Main duties of the job Lead the transition of projects and services into operation, working with delivery and enterprise … Drive transition activities to meet agreed delivery timelines without compromising the quality or safety of live services that underpin UKHSA's public health operations Make evidence-based recommendations on service rollout approaches, early-life support, quality assurance, and handover planning to ensure services are deliverable and supportable across national and regional contexts Develop strong, trust-based relationships with project More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant incidents within … the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes and trends to … and recommend corrective action items, and create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to More ❯

Technical Programme Manager – Service Transition – Hybrid/London – £120K + Bonus & Excellent Benefits Overview: A prestigious global financial institution is seeking an experienced Technical Programme Manager with strong expertise in service transition and technology change delivery.In this pivotal role, you will oversee business-critical programmes that ensure new and enhanced technology services are transitioned seamlessly into live operations. … and large-scale technology change initiatives, ensuring they are delivered with resilience, governance, and operational readiness at the forefront.You will lead a team of Project Managers, collaborating closely with service management, operations, and technology teams to guarantee that all new services are stable, supportable, and aligned with business objectives. Role & Responsibilities: Oversee the planning and delivery of major … service transition programmes, ensuring smooth handover of technology services into BAU. Embed best practice across service readiness, operational acceptance, and governance controls. Provide strategic leadership and guidance to Project Managers, ensuring programme delivery aligns with business and IT strategy. Build strong relationships with senior stakeholders across technology, service management, and business functions. Manage vendors and service More ❯

Location: SE1, London Department: Service & Maintenance Reporting To: Operations Director Type: Full-Time, Permanent About the Role We're looking for an experienced customer focused Service Manager to lead and oversee the delivery of maintenance, testing, and installation services for active fire protection systems . This is a pivotal role within our Service & Maintenance team, ensuring our … services are delivered efficiently, safely, and to the highest industry standards - while keeping clients informed, compliant, and the people who occupy these buildings, protected. Key Responsibilities Service Delivery & Operations Manage the maintenance and repair of active fire protection systems in line with UK regulations (BS 5306, BS 5839, etc.) Lead and support service engineers and admin teams to … deliver timely, high-quality service. Ensure rapid response and resolution of reactive and emergency service calls. Client Relationship Management Be the main point of contact for clients on all service-related matters. Maintain long-term, trusted relationships through excellent communication and service delivery. Provide expert advice on fire safety compliance, system performance, and maintenance schedules. Scheduling More ❯

Job summary The Transition Lead shapes the Service Design & facilitates the Transition of services into Operations in a controlled manner acting as the interface between projects and Service Support to ensure new or changed services operate effectively and are fully supportable post go-live. The Transition Lead acts as the single point of contact for new or changed … services and co-ordinates the Service Management activity to ensure a smooth and successful transition into Operations. Main duties of the job Work with Technical architects & Project Manager's to shape and influence the final support model for the service. This will include planning & documenting the operational requirements for the service for example, technical support, release, reporting … Transition phase all support teams have a clear understanding of the support requirements and the future support requirements needed to manage the service. It is essential that the Senior Service Design & Transition analyst is able to articulate the plans for the road map for the service to allow teams input into planning for the future. Prepare ongoing release More ❯

be part of Public Safety Solutions (PSS), which develops advanced software applications and solutions (SAFE) for mission-critical control room operations-including for police, fire & rescue, and airports. As Service Operations Manager, you will lead the operations team serving our customers and work closely with engineers in the UK and Sweden. You will be responsible for maintaining and evolving … the SAFE platform and its supporting systems, services, and infrastructure. This is a strategic and hands-on role focused on ensuring consistent service quality, smooth delivery operations, and continuous improvement of operational processes. You will work alongside the Client Services and Support Team Manager-who handles frontline support-focusing on the end-to-end service lifecycle, including service design, transition, incident management, change coordination, and operational governance. Key Responsibilities Leadership & Strategy Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability, and customer satisfaction. Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members, encouraging More ❯

be part of Public Safety Solutions (PSS), which develops advanced software applications and solutions (SAFE) for mission-critical control room operations-including for police, fire & rescue, and airports. As Service Operations Manager, you will lead the operations team serving our customers and work closely with engineers in the UK and Sweden. You will be responsible for maintaining and evolving … the SAFE platform and its supporting systems, services, and infrastructure. This is a strategic and hands-on role focused on ensuring consistent service quality, smooth delivery operations, and continuous improvement of operational processes. You will work alongside the Client Services and Support Team Manager-who handles frontline support-focusing on the end-to-end service lifecycle, including service design, transition, incident management, change coordination, and operational governance. Key Responsibilities Leadership & Strategy Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability, and customer satisfaction. Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members, encouraging More ❯

We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role We are hiring for a Senior Service Delivery Manager to join Made Tech's Managed Service. This role plays a critical part in our mission to make public services better. Our Managed Service team is … services from life-saving services that support blue-light operations, to platforms that ensure the smooth running of government. This role reports into the Head of Managed Services. Senior Service Delivery Managers resolve a variety of different problems. They focus on continuously improving both themselves and the team they manage, and take a data-driven approach to prioritisation and … managing your team's capacity and measure the success against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. More ❯

platform systems, database, anti-virus systems with all supporting facilities and application systems within the department that includes but not limited to daily system monitoring and maintenance, system change management, system capacity management, data management, IT service management, incident and failure management, and emergency management Lead IT projects that includes project budgeting and … IT specifications related to AS400 systems, x86 platform systems, database, SAN, tape backup, anti-virus systems, IT rooms with all supporting facilities and online devices Propose implementation procedures to Management according to Head Office’s policies and IT Centre’s requirements Assess systems, IT rooms and IT devices security risk, proposing security risk control solutions and being responsible for … is preferred Experience in system administration (e.g. Windows Server, Linux) Experience in virtual technology products (e.g. VMware, Hyper-V) Experience in IT room and device administration Experience in project management Knowledge of principles of Information Technology Knowledge of database operations and management Knowledge of Information Security, Cyber Security and GDPR Good problem solving skills Team player Excellent English More ❯

and Asset Lead to join our onsite team based at one of our customer sites in Central London. The role will be responsible for managing the store element of service for our customer. The role may require occasional travel to Bromley and Camberley. Working hours 7.5hrs per day Mon - Fri excluding Bank Holidays, shift cover required. What you'll … the store areas & build room, keeping areas tidy, risk free and optimising space to best meet the need of our service. Managing day to day client products received for service delivery and dispatch to specified locations UK wide, adhering to Bank agreed processes, ensure safe delivery and integrity of bank products throughout CC custody. Ensuring products received for service requests are checked in without delay, highlighted for collection and service action, securely stored and clearly identifiable while in stores. Security and integrity of the stores & build area in terms of control of stock items under our custody and items/products for customer delivery. Daily updates to Inventory records/CI Asset records with regards to stock More ❯

LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. Alongside the LLP we also have two other entities … office is based in London however we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide a flexible, bespoke service adapted … entrepreneurship are our core values. As our brand recognition grows, we are fast becoming an employer of choice in our sector. We have over £29 billion in funds under management and circa 700 staff. Business Unit: Our ambitious growth strategy is underpinned by our commitment to enhance the client experience and deliver market leading personalised Wealth Management. We are More ❯

financial control, vendor compliance, and efficient delivery of goods and services. This role plays a key part in enabling strategic sourcing, budget adherence, and supplier performance within the Commercial & Service Management team. Job & Candidate Requirements Key Responsibilities: Procurement Operations Manage the full procurement lifecycle: sourcing, quoting, raising purchase orders, tracking deliveries, and receipting goods/services. Ensure all … with budgetary constraints and internal policies. Maintain accurate and up-to-date vendor records and contact details. Liaise with suppliers to resolve discrepancies and ensure timely delivery. Financial & Budget Management Monitor and report on procurement spend against budget and forecast. Create and distribute monthly financial reports for Group IT. Track open purchase orders and ensure timely closure post-fulfilment. … Collaborate with finance to ensure invoice accuracy and payment efficiency. Invoice & Purchase Order Management Review invoices for accuracy and alignment with purchase orders. Submit vendor invoices before month-end deadlines. Track payment progress and escalate issues as needed - Continual Service Improvement through liaising with Finance to ensure processes are reviewed and improved where possible Maintain reporting on invoice More ❯

Primary Details Time Type: Full time Worker Type: Employee Vulnerability Management Data Analyst Permanent London/Hybrid At QBE, our purpose is to enable a more resilient future. We are an international insurer and reinsurer with a local presence in 27 countries. The Opportunity As part of our continuous improvement and expansion of the vulnerability management function, we … are seeking a highly motivated Vulnerability Management Data Analyst to join our Global Security Operations Centre. This permanent, hybrid role is based out of our London office and reports to the Threat & Vulnerability Manager. The successful candidate will play a key role in strengthening QBE’s cyber resilience by turning complex security data into meaningful insights. This role will … directly support the identification, prioritisation, remediation and reporting of vulnerabilities—helping QBE stay ahead of emerging threats. Your New Role As a Vulnerability Management Data Analyst, you’ll collaborate with teams across security engineering, vulnerability management, service management, cyber governance, risk and divisional consultancy to ensure data accuracy, develop dashboards and reports, and support decision-making More ❯

+ excellent benefits including 28% pension contributions) We are working with a leading public sector organisation who are looking for a Change & Release Manager to join their Service Change Team. This is a key role where you'll help shape and manage the delivery of new and enhanced business and IT services, ensuring that changes are introduced seamlessly into … live operations with minimal impact to users and customers. This is an initial 2 year fixed term contract. The Role As Change & Release Manager, you will: Lead the management of changes and releases into production, working with multiple senior stakeholders, business units, and third-party suppliers. Support a major transformation programme, overseeing the transition to a new multi-supplier … Contribute to the development of best practice, embedding continual improvement across change and release management. About You You'll be an experienced Change & Release Manager with a passion for service excellence and demonstrable experience in: Leading change and release management in a multi-supplier, outsourced model. Managing service changes and producing associated documentation and evidence. Working in More ❯

chain solutions provider. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. World Wide Technology EMEA. has an opportunity available for a Service Delivery Architect to cover the full lifecycle of project delivery (from pre-sales to implementation) as well as supporting the growth of the team through refinement of our service … and will require previous exposure to enterprise architecture disciplines. Clients range from Fortune 100 to startups. Duties and responsibilities Define, design and implement client operating models and solution specific service models Deliver structured assessments for clients covering a range of service related domains, from ITSM maturity to MSP contractual compliance Capture operational requirements and trace them through to … design, build and implementation (Service Design & Transition) Develop operational governance frameworks reporting, compliance, risk, skills, communication Organisational design and transformation Support clients to navigate MSP transitions (outsource, insource) Developing and evolving the teams service offerings Promoting the teams service offerings to internal account teams Developing pre-sales (proposal) material for client presentation Mentoring and leading team members More ❯

as a Senior Sourcing Manager. The ideal candidate will be an experienced Senior Procurement Manager with a strong track record in managing commercial performance and contractual execution across key service providers in a complex multi-vendor ecosystem. They will excel at building strong relationships through effective governance and robust control frameworks. Hybrid working and excellent benefits available. We have … an exciting opportunity for a Senior Sourcing Manager (Grade 12) to join The Supply Chain Management team on a permanent basis. Team overview The Finance & Commercial department ensures Elexon drives cost efficiencies and that the company conducts its operations in a secure and controlled manner. The Finance team is responsible for both financial accounting and management reporting for … Elexon. The Supply Chain Management (SCM) team are accountable for procuring the goods and services required to deliver Elexon Products and wider services, as required by the business, and negotiating contractual arrangements with third party suppliers delivering outsourced services. They are also responsible for the ongoing management of relationships with all suppliers in order to support and optimise More ❯

s a warmth and friendliness to everything they do. Key responsibilities: As a detail-oriented and proactive professional with ITIL Foundation certification, you will bring a strong understanding of service transition processes and IT service management principles. You will excel in planning and coordinating transition activities, ensuring seamless handover from project delivery to live operations. Skills and … Qualifications: ITIL Foundation Certified - Solid grounding in IT service management principles and practices. Service Transition Knowledge - General understanding of transitioning services into live environments effectively. Planning & Organisation - Strong planning skills with the ability to manage competing priorities and deadlines. Attention to Detail - Meticulous approach to tasks, ensuring accuracy and quality in deliverables. Stakeholder Communication - Excellent communication skills More ❯

Analyst Head Office - Wonderfield Group Contract: Full Time Salary: £50,000 - £55,000 Contracted Hours: 40 The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and … sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory. The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and … Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory. Overview of the role: Responsible for service management and providing high quality, effective and professional, services to business lines/units that fall within its service management remit. The role requires that the More ❯

not restricted to) Oracle/Cerner iClip, along with all other clinical applications in use within the organisation. . The post holder will be responsible and manage the Operational Management and Data Quality for all Clinical Systems and their integration with existing and future developments. To be responsible for the provision of Operational Management for the trusts main … Clinical coding. Work closely with informatics colleagues to ensure that the functionality of clinical systems is matched to business processes/workflows. To Work with the Head of IT Service Delivery regarding any issues of quality and IT Service delivery/improvement. Main duties of the job Lead the Operations of the Applications and Clinical Systems Department. Lead … to ensure that all staff are aware of and are abiding by the best practice in complex areas of system functionality and data quality requirements, so that all clinical, management and income benefits of the systems are realised. Analyse and make judgement on appropriate action in complex situations of hardware and/or software malfunctions/shutdowns so that More ❯

ll work for you". What you will be doing Define, track, and report on IT performance KPIs and SLAs. Analyse trends and identify areas for improvement in IT service delivery. Collaborate with IT leadership to align performance goals with business objectives. Develop and implement IT quality standards, frameworks, and best practices. Conduct regular audits and assessments of IT … ITIL. Facilitate root cause analysis and corrective action planning for recurring issues. Promote a culture of quality and accountability across IT teams. Work closely with business units to understand service expectations and feedback. Provide clear and actionable performance reports to senior management. Support change management and communication efforts related to quality initiatives. Deliver monthly performance reviews to IT … s or master's degree, or equivalent professional qualification, in Computer Science, Software Engineering, or a related field. Successful candidates will have a proven background and experience in IT service management, performance analysis, or quality assurance roles. Alongside additional experience in a IT managerial or leadership role, with responsibility for driving performance improvements or managing quality frameworks. Ideally More ❯

Senior Applications Specialist - Central London (Hybrid) - Up to £65K Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Are you an experienced Applications Specialist with a good background in the legal sector? A reputable law firm, is seeking a Senior Applications Specialist to join their applications team in Central London … to come into the office twice a week. The Senior Applications Specialist will act as the subject matter expert for a suite of core legal and business applications (document management, finance, and case management systems). Key Skills the Senior Applications Specialist will have: Proficient experience with Aderant Technologies Excellent experience with SharePoint, Office 365, SQL and PowerBI … your career within a prestigious law firm, please send your CV to peter.hutchins @ circlerecruitment.com. Apply now! Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills More ❯

Senior Applications Specialist - Central London (Hybrid) - Up to £65K Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Are you an experienced Applications Specialist with a good background in the legal sector? A reputable law firm, is seeking a Senior Applications Specialist to join their applications team in Central London … to come into the office twice a week. The Senior Applications Specialist will act as the subject matter expert for a suite of core legal and business applications (document management, finance, and case management systems). Key Skills the Senior Applications Specialist will have: Proficient experience with Aderant Technologies Excellent experience with SharePoint, Office 365, SQL and PowerBI … your career within a prestigious law firm, please send your CV to peter.hutchins @ circlerecruitment.com. Apply now! Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills More ❯

Service Coordinator – Immediate Start (Temp to Perm) Location: Central London (EC1 area) Salary: £27,000 per annum Hours: Monday to Friday, 9:00am – 5:30pm (37.5 hours per week) Are you a proactive multitasker with a flair for customer service and operational coordination? We're working with a growing organisation in Central London who are seeking a Service Coordinator to join their fast-paced support team. This position starts on a temporary basis, with the potential to go permanent for the right person. Key Responsibilities: Manage service requests from start to finish, ensuring timely resolution in line with internal SLAs. Act as the go-to liaison between internal departments, engineers, and clients. Log and track service … trends, delays, and escalations. Support general operations and admin functions as part of a close-knit support team. What We’re Looking For: Previous experience in a busy customer service or helpdesk administration role. Strong coordination skills with a background in service or ticket management. Excellent communication abilities—both written and verbal. Confident working with MS Excel, Word More ❯

IT Service Delivery Manager Global Law Firm – London Hybrid Working – 3 days office/2 days from home Are you an IT Service Delivery Manager looking for a rewarding new role? Have you worked in a global law or professional services firm? In this exciting senior position at a top international law firm, you will be responsible for … IT leadership, business engagement, managing customer service and development of IT services. You will manage a globally dispersed team responsible for IT support and incident, problem and change management. About the role As IT Service Delivery Manager, you will be collaborating and working closely with the wider IT department and the business. You will define strategy, implement processes … and implement service improvement plans for the global service delivery function as well as setting SLAs/KPIs. You will be responsible for a globally dispersed team of Service Desk and Service Management Managers using a follow-the-sun model. About you You will have previous experience as a Service Delivery Manager, managing a More ❯