1 to 25 of 130 Service Management Jobs in London

Service Consultant - Service Design, Transition & ServiceNow CSM Contract: 6 Months Start: ASAP Rate: Up to £525 per day Location: London or Leeds IR35: Outside IR35 Security Clearance: NPPV3 Required TRIA are supporting a specialist technology services organisation in the search for an experienced Service Consultant to join … high-profile programme delivering complex managed service solutions. This is a hands-on role requiring a proactive, "roll-your-sleeves-up" approach. You'll play a key role in taking service operating models from concept through to implementation, ensuring new and enhanced services are fully operationally ready ...

Head of Service Management About the Project Transport for London (TfL) has awarded Indra a long‐term contract to operate, develop, enhance and expand ticketing and access control systems across London’s transport network through to 2034, with extension options to 2039. This programme covers the maintenance, operation … network that includes more than 8,500 buses, nearly 400 Underground stations, around 300 rail stations, 4,000 Oyster Card outlets, seven customer service centres and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve ...

Service Consultant – Service Design, Transition & ServiceNow CSM Contract: 6 Months Start: ASAP Rate: Up to £525 per day Location: London or Leeds IR35: Outside IR35 Security Clearance: NPPV3 Required TRIA are supporting a specialist technology services organisation in the search for an experienced Service Consultant to join … high-profile programme delivering complex managed service solutions. This is a hands-on role requiring a proactive, "roll-your-sleeves-up" approach. You'll play a key role in taking service operating models from concept through to implementation, ensuring new and enhanced services are fully operationally ready ...

Service Management Analyst, working for one of the prestigious Financial Services companies in the City. This is a 12 month Fixed Term Contract, working in a hybrid model, with a minimum of 3 days per week on-site in their office. Overview: The IT Service Management Analyst will work closely with the Service Management teams to support and optimise a robust Service Management function. You will be a key SME for that technical estate, working with the IT Service Management team to run the Change Management process, support ...

largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the job you’re considering As Head of Service Management for the UK, you will lead and grow our service management (Application Development and Management) practice and be responsible … sales, people, and operations, ensuring we consistently deliver modern, efficient, and high-quality services at optimal cost. You will bring a contemporary perspective to service management, embedding DevSecOps principles, product-centric operating models, and leveraging automation and AI to drive productivity, speed to value, and improved client outcomes. ...

LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role This is a multi-faceted role within the IT Service Management team. Working within the Service Design team of the Service Management department, this role is responsible for the acceptance … services offered by IT to the Firm, including all documentation and knowledge, performance standards (and related measurements) and costs, thus providing a foundation for Service Level Management. Additionally, this role may require liaising with non-IT teams using the ServiceNow Service Management Tool to advise on tool ...

Service Operations Lead to join a high-profile international charity. The role will help build, improve and manage the technology service operations capability. The organisation is entering an important phase of growth and transformation, with technology playing an increasingly central role in how it scales services, supports users … delivers trusted, high-quality digital operations. This is a hands-on team leader role. Small team to provide service support to 200+ staff globally. You will help shape how technology services are managed, supported and improved across the organisation. This will include service delivery, incident and problem management ...

leader with a passion for delivering reliable, high-quality services that support critical business functions. You have a strong track record of leading operational, service delivery, or business-critical support teams, creating an environment where people can thrive, develop their skills, and perform at their best. You are comfortable … mentoring team members, fostering collaboration, accountability, and continuous improvement. You enjoy working with a wide range of stakeholders, balancing operational priorities with long-term service enhancements, and ensuring the successful delivery of a business-critical print publishing operation. Our ideal candidate brings fresh perspectives, strong leadership, and a commitment ...

Operations Engineer acts as part of a collaborative team environment. It is the central nervous system of incidents, major incidents, service requests, and activities throughout production, broadcast engineering, editing, and production operations at the WBD, News & Sports, and Entertainment properties. Your New Role... The Operations Engineer receives incoming calls … software, researching using a knowledgebase repository, or in person for on-site customers. All incidents and requests are logged in an industry standard IT Service Management tool by the GCC. Broad communications are handled through enterprise level notification systems and organizational chat solutions. Excellent written and oral communication ...

site Employment Type: Contract - Initial 6 Month Duration Outisde IR35 - Up to £800 per day. Key Skills Strong understanding of ITIL principles, particularly Service Asset and Configuration Management (SACM). Architectural knowledge of CMDB design and configuration item (CI) relationships. Extensive experience with ServiceNow CMDB and Discovery. Ability … operate at both strategic and detailed technical levels, with a strong understanding of platform interdependencies and modules. Self-motivated individual with strong ownership, stakeholder management, and communication skills. Role Summary The CMDB Lead is responsible for defining, governing, and maintaining the Configuration Management Database (CMDB) strategy, architecture ...

team from a reactive ticket-handling function into a proactive, customer-focused support operation. This role would suit someone who has led customer support, service desk, helpdesk or service delivery teams in a B2B SaaS, software, IT services or technology environment. Key Responsibilities Lead and develop a customer … customer satisfaction. Use ticketing data and operational insight to identify bottlenecks, improve workflows and drive continuous improvement. Optimise support tools such as Zendesk, Jira Service Management, Freshdesk, Salesforce Service Cloud or similar. Coach, mentor and develop support leads and support agents. Manage team performance, workload, resource planning ...

responsibility for implementing bug fixes and changes that are requested by the Clinical Systems Technical Support Team along with strict adherence to Change management and configuration management processes. You will have line management responsibility of direct reports including HR management duties, work planning, mentoring as well … Trust Responsible for implementing bug fixes and changes that are requested by the Clinical Systems Technical Support Team along with strict adherence to Change management and configuration management processes. Responsible for configuring the system performing administrative functions when requested by other Clinical Systems Support Teams. Responsible for line ...

large enterprise transformation programs. Job Summary We are looking for an experienced Portfolio/Program Manager/Delivery Director - with ServiceNow and or Remedy service assurance to lead and manage a large-scale ServiceNow transformation program for a Telecom client. The role involves overseeing multiple workstreams, managing multi-vendor … successful program execution using Scaled Agile methodologies (SAFe/Agile at scale). The Program Manager will be responsible for strategic planning, governance, delivery management, stakeholder engagement, financial management, and risk mitigation while ensuring alignment with business objectives and technology roadmaps. Key Responsibilities Program Leadership Lead ...

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role … requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan ...

Opportunity to shape how Service Management works within this organisation... Service Management Consultant £70 – 85k basic Hybrid – London Your new opportunity.... Following a strategic refocus on managed services and strong new customer wins, you’ll take ownership of core ITIL practices and make them work … real world. As the Service Management Consultant, you’ll: Lead and mature Major Incident, Problem, Change, and Release Management. Be front-facing with customers, running workshops and strengthening their confidence in our services. Support and develop the existing service desk team (no direct reports initially, but plenty ...

Service Management Specialist (Contract) Location: London, UK (Hybrid - 2 days per week in office) Duration: 6 Months (Approx. 24 weeks) Hours: 40 hours/week Role Overview We are seeking an expert-level IT Service Management (ITSM) Specialist for a 6-month contract. In this role … will oversee and enhance operational service delivery across multiple technology support functions. You will act as the key liaison between internal stakeholders, the global service desk, and external vendors to ensure high-quality service alignment with business needs. Key Responsibilities Performance & KPI Management: Lead monthly stakeholder ...

Line Application Support, ensuring the stability, availability, and performance of business-critical systems. You’ll play a key role in managing service performance, driving operational improvements, overseeing major incidents, and working closely with technical and business stakeholders to ensure a high-quality support service. Key Responsibilities Lead and develop … availability, performance, and reliability of business-critical applications. Act as the senior escalation point for complex technical issues and major incidents. Oversee incident management, problem management, root cause analysis, and service recovery activities. Monitor service performance against agreed KPIs and service levels. Drive continuous improvement ...

identify and overcome technical, educational, and competitive obstacles to our continued growth. In this role, you will join a newly formed team bringing Asana Service Management to IT and service teams, partnering with a dedicated Account Executive to build repeatable technical plays that scale across Asana … share more about the in‐office requirements. What you’ll achieve Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within mid‐market accounts (300–2,000 employees), from discovery through proof, demo, and close. Develop a deep understanding ...

Role Summary We are seeking a skilled ServiceNow Engineer to design, develop, and support ServiceNow solutions that improve operational efficiency, governance, risk management, compliance, and security processes across the organisation. The successful candidate will be responsible for configuring and enhancing ServiceNow applications, with a particular focus on Integrated Risk … Management (IRM), Governance, Risk and Compliance (GRC), Vulnerability Management, and Configuration Management capabilities. The role requires close collaboration with business and technical stakeholders to deliver scalable, secure, and maintainable solutions that align with organisational objectives and industry best practices. Key Responsibilities Solution Design & Development Design, configure, develop ...

Indra Group UK & Ireland is seeking a Head of Service Management in Greater London. This strategic role involves overseeing service management for Transport for London’s ticketing systems. The candidate will need extensive experience in service management, strong leadership capabilities, and communication skills ...

Core Applications, you will drive partner value, foster cross-functional IT alignment, and help spearhead a major business relationship transformation. Key Responsibilities: Application Service Management: Oversee a critical software suite spanning policy administration, claims, and document management systems. Vendor & Offshore Management: Maximize quality and value across … major global tech partners and offshore managed service providers. Stakeholder Engagement: Collaborate with Line of Business Engineering Leads to manage incidents, track bugs, and optimise delivery workflows. Incident Escalation: Coordinate the evaluation and resolution of high-impact (P1/P2) platform and system issues. Governance Frameworks: Deliver services aligned ...

Vendor & Service Performance Manager London | Hybrid Working Technology services don't fail because of one team. They succeed when everything works together. We're partnering with a global insurance broker to find an IT Vendor & Service Performance Manager who will sit at the heart of technology operations, owning … service performance across internal teams, strategic suppliers and business-critical platforms. This isn't a traditional infrastructure management role. It's an opportunity to become the single point of accountability for technology service outcomes, influencing senior stakeholders, driving supplier performance and ensuring technology delivers measurable value ...

Overview UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist Consultants and have delivered solutions spanning nearly every aspect … following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of Service Management best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility for own learning and demonstrate ...

Operational Readiness Specialist (Design & Transition) 📍 London (Hybrid) 📅 Full-Time | Permanent Be the reason every service goes live successfully At Maintel, delivering exceptional customer experiences starts long before a service goes live. We're looking for a highly organised and detail-oriented Operational Readiness Specialist to join our Design … services are fully prepared for operational support, enabling seamless transitions from project delivery into live service. You'll work at the heart of our service transition process, collaborating with Project Delivery, Customer Operations, Technology Operations & Platforms, and Service Desk teams to ensure every solution is operationally ready, fully ...

pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around - empowering patients and service users; improving the experience navigating the healthcare system and joining up systems and data across to better meet the needs of citizens. This role … experts, contributing to the design and development of new products and services Improving user experience in our systems and processes Proactively maintaining our IT service portfolio and reducing technical debt There are a number of different teams within IT Operations, aligned to specific user needs/services. Each ...