1 to 25 of 181 Service Management Jobs in London

Service Management Analyst £35,000-£45,000 London - 2 days per week We are representing a globally renowned brand, operating the media industry, who are looking for a Service Management Analyst to join their central Service Management & Service Governance team. You will work … the wider Technology function. The role will focus on ServiceNow administration and development to drive operational excellence. You will utilise a full understanding of Service Management processes, with a particular focus on Asset and Configuration Management. Expect to develop service offerings, catalogue items and workflows within ServiceNow … for deployment by the development team. We are looking for: Good knowledge of Service Management processes Solid experience in ServiceNow, including ITSM, ITAM & CMDB Exposure to ServiceNow development including service offerings, catalogue items, and workflow using Flow Designer. Our client has an office in central London and More ❯

create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent … rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively … of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the More ❯

create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent … rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively … of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the More ❯

challenge; our mission is to use technology and data-driven insight to make a commercial difference. We provide expert advice and hands-on system management to help our national and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital … in the UK and Ireland. KEY RESPONSIBILITIES Support the ISQG Team with day-to-day adherence to security and quality standards. Conduct quality and service management internal audits, workshops, and various related meetings. Maintenance of the organisation's quality and service management documentation, including regular reviews … Excellent attention to detail with the ability to draft and produce accurate, detailed reports and documents to tight timeframes. Proven experience of ISO9001 Quality Management and preferably additionally ISO20000 Service Management and ISO27001 Security Management Systems. Ability to work at all levels, sometimes dealing with confidential More ❯

Director IT Service Engineering page is loaded Director IT Service Engineering Apply locations London, United Kingdom time type Full time posted on Posted 30+ Days Ago job requisition id R ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data … alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. ROLE SUMMARY: As the Director IT Service Engineering you will lead the IT Service Engineering function for the group. You will have accountability for all IT service strategy functions … including Service Design and Service Transition. You will also lead the technology data office incorporating core CMDB, asset management policy and Mapping framework, drive level 1 control ownership for ISD COBIT control assurance framework. WHAT YOU'LL BE DOING: Senior technology interface for IT Service Engineering More ❯

working from eight offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. See here for some examples of our work. Role Profile: This role will be part of our global Technology … Operations team, and based in our London office. As a Service Delivery Manager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. … This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a culture of continual improvement and managing More ❯

Change & Release Manager - Civil Service (Permanent) Location: London, Blackpool, Durham or Glasgow (3 days on-site) Salary: £46,000 - £52,000 + 28% Civil Service Pension Are you an experienced Change & Release Manager with a strong background in ITIL service management , Enterprise Service Management … continuously improve release processes. Key Responsibilities: Manage the full lifecycle of IT change and release activities in line with ITIL best practices. Collaborate with service delivery teams, product owners, and third-party suppliers to coordinate effective releases. Embed and evolve Enterprise Service Management (ESM) processes across the … delivery. Monitor and report on change success, risk mitigation, and compliance to governance standards. Requirements: Proven experience in a Change and/or Release Management role within an IT service environment. Strong understanding of ITIL change and release management principles. Familiarity with Enterprise Service Management More ❯

This is a fantastic opportunity for a Head of SAP Service Transition & Project Management to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. Candidates must be able to work in the UK without restrictions The … Role at a Glance: Head of SAP Service Transition & Project Management UK Remote/Occasional Visits to Office and Client Sites as Required £80,000 Plus Full Benefits Package Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First … solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long More ❯

This is a fantastic opportunity for a Head of SAP Service Transition & Project Management to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. ** Candidates must be able to work in the UK without restrictions ** The … Role at a Glance: Head of SAP Service Transition & Project Management UK Remote/Occasional Visits to Office and Client Sites as Required £80,000 Plus Full Benefits Package Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First … solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long More ❯

This is a fantastic opportunity for a Head of SAP Service Transition & Project Management to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. ** Candidates must be able to work in the UK without restrictions ** The … Role at a Glance: Head of SAP Service Transition & Project Management UK Remote/Occasional Visits to Office and Client Sites as Required £80,000 Plus Full Benefits Package Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First … solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long More ❯

I&O) and Workplace Products. The ITSO Orchestration team provides the Platform and Product teams with processes, guidance and governance on the following topics: Service integration. Value and performance management. Outside of ITSO, the Orchestration team also works in close collaboration with other IT Domains, such as IT Strategy … and Architecture, Change and Portfolio and Digital Safety teams. Job Purpose The Service Portfolio Management Specialist manages either the I&O Platforms or Workplace Products portfolio, ensuring seamless delivery planning, service portfolio optimisation, and portfolio alignment within other portfolios. This role entails critical aspects of service … proactively helping solve conflicts in resource allocation to yield the maximum value for business and IT stakeholders. Run portfolio governance as defined by the Service Portfolio Lead. Helping to establish adequate portfolio governance to clarify how portfolio decisions are made and who is accountable for them. Driving continuous improvement More ❯

objectives and business problems, alongside those already identified as the customers key objectives Provide pre-sales support to customers who want to establish a service management roadmap, and advise on the solutions and technologies required to achieve business objectives and/or address business problems Liaise with customer … stakeholders and Computacenters project team to understand design needs, constraints and options, on large and complex projects, or in complex managed service provider environments Develop in-depth ITIL, ServiceNow, technology and industry expertise in order to advise customers and consultants on new trends and changes within the industry Lead … youll need Solid experience as a trusted advisor to customers for ServiceNow road-mapping and design At least 5 years of experience in delivering Service Management projects in a customer-facing context, with exposure to the deployment of technology in support of at least some of the following More ❯

objectives and business problems, alongside those already identified as the customers key objectives Provide pre-sales support to customers who want to establish a service management roadmap, and advise on the solutions and technologies required to achieve business objectives and/or address business problems Liaise with customer … stakeholders and Computacenter's project team to understand design needs, constraints and options, on large and complex projects, or in complex managed service provider environments Develop in-depth ITIL, ServiceNow, technology and industry expertise in order to advise customers and consultants on new trends and changes within the industry … ll need Solid experience as a trusted advisor to customers for ServiceNow road-mapping and design At least 5 years of experience in delivering Service Management projects in a customer-facing context, with exposure to the deployment of technology in support of at least some of the following More ❯

objectives and business problems, alongside those already identified as the customers key objectives Provide pre-sales support to customers who want to establish a service management roadmap, and advise on the solutions and technologies required to achieve business objectives and/or address business problems Liaise with customer … stakeholders and Computacenter's project team to understand design needs, constraints and options, on large and complex projects, or in complex managed service provider environments Develop in-depth ITIL, ServiceNow, technology and industry expertise in order to advise customers and consultants on new trends and changes within the industry … ll need Solid experience as a trusted advisor to customers for ServiceNow road-mapping and design At least 5 years of experience in delivering Service Management projects in a customer-facing context, with exposure to the deployment of technology in support of at least some of the following More ❯

IT SERVICE DELIVERY MANAGER DARTFORD CIRCA 55000 IMMEDIATE START Bridge Recruitment are proud to have partnered with this high-profile organisation who are seeking to recruit an IT SERVICE DELIVERY MANAGER to join their expanding team. This Company is a business to business and systems development consultancy, optimising … and infrastructure systems for organisations. They have been rated as a world leader in data governance application software. THE OPPORTUNITY Seeking an experienced IT SERVICE DELIVERY MANAGER who will be responsible for owning the end-to-end operational services for the business portfolio as well as acting as a … primary interface with key strategic accounts. As IT SERVICE DELIVERY MANAGER you will be responsible for planning and directing daily operational activities within the service delivery teams. Additional responsibilities will include: Act as the main contact for key stakeholders across strategic accounts Undertake customer operational service performance More ❯

Job Description - Service Design & Transition Manager (15887) Service Design & Transition Manager Luton/Hybrid COMPANY When it comes to innovation and achievement there are few organisations with a better track record. Join us and you'll be able to play a big part in the success of our … employ over 10,000 people. Its big-scale stuff and we're still growing. Job Purpose Reporting into the Team Manager, this role leads Service Design and Transition activities for their area/s, forging relationships with key stakeholders to ensure successful transitions of new/changed services from … design to live, and ensuring that Service Design and Transition policies and procedures are applied and followed: Ensures that new services transition into production smoothly and can be operated in a way that is consistent with agreed service levels and agreed operational cost model. Manages the quality and More ❯

Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and … Core, BCG X, and Consulting Team (CT) worldwide. The leader will drive strategic planning, execution, and optimization of global IT infrastructure, cloud operations, and service management while ensuring a secure, scalable, and efficient technology environment. This role is accountable for embedding and assuring IT Service Management … workload optimization. Drive edge computing, containerized workloads, and high-performance computing strategies. Implement AI-driven monitoring, self-healing automation, and full-stack observability. IT Service Management & Operational Excellence: Mandate and assure the adoption of IT Service Management (ITSM) processes across all teams, ensuring standardized, efficient, and More ❯

Overseeing development of lower-level designs corresponding to owned areas of the system. Producing detailed engineering artefacts such as: Detailed Designs Failure modes analysis Service Management Designs Designs for onboarding service applications onto virtualized infrastructures Compliance Reports Security Analysis Security and Safety artefacts Capacity and Throughput analysis … large volumes of requirements and information developing clear understanding of customer hot-buttons and needs. Demonstrable knowledge and cognisance of adjacent disciplines, including programme management, customer relationship management, supplier management and service management. In-depth experience of conducting detailed systems engineering trade solutions to assess options … user scenario development in both text-based and model-based approaches. Understanding designing/delivering systems in a Virtualised Environment. Experience of working with Service Oriented Architectures. A strong working knowledge of current IT risks, security implementations, and computer operating and software programs. Excellent understanding of Confidentiality, Integrity and More ❯

Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and … BCG, includingBCG Core, BCG X, and Consulting Team (CT) worldwide. The leader will drivestrategic planning, execution, and optimizationof global IT infrastructure, cloud operations, and service management while ensuring asecure, scalable, and efficienttechnology environment. This role is accountable for embedding and assuringIT Service Management (ITSM) processesacross all … provisioning, andcloud workload optimization. Driveedge computing, containerized workloads, and high-performance computing strategies. ImplementAI-driven monitoring, self-healing automation, and full-stack observability. IT Service Management & Operational Excellence: Mandate and assure the adoption of IT Service Management (ITSM) processes across all teams, ensuring standardized, efficient, and More ❯

IT Service Delivery Lead/IT Support Lead A fantastic opportunity has arisen for a IT Service Delivery Lead/IT Support Lead to join our London based global law firm on a permanent basis. IT Service Delivery Lead/IT Support Lead Key Responsibilities: * Manage the … User Support team using the Service Management toolset and provides accurate reporting on performance. * Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied. * Direct, motivate, delegate, and empower staff in the successful performance of their tasks and responsibilities while … identify problems and look to address these with the respective team * Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. * Take accountability for service delivery performance, meeting customer expectations * Liaise More ❯

within our IT portfolio. Key responsibilities include assisting end users with application-related issues, monitoring applications, performing proactive and reactive maintenance, and driving continuous service improvements. As a customer-facing role, it demands a collaborative team player with a proactive approach to learning and a commitment to delivering timely … Strong communication skills are essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery. Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have … been followed Identifying gaps and driving service improvements Guiding the team to prioritise Business Critical activities. Operations & Service Delivery Monthly reporting on incidents, requests, and problems Building relationships with business stakeholders and end users Ticket Analysis to identify recurring issues and propose permanent solutions Identification and proposal of More ❯

managing our IT security strategy and operations. This role requires a seasoned professional with over 10 years of experience in IT security and IT service management, particularly within the Microsoft tech stack. The ideal candidate will have a strong background in IT service management and consultancy … audits and risk assessments. Stay updated with the latest security trends and technologies, including AI and large language models. Provide expert consultancy on IT service management and security best practices. Train and mentor IT staff on security protocols and procedures. The Successful Applicant Bachelor's degree in Computer … Science, Information Technology, or a related field. Over 10 years of experience in IT security and IT service management. Proven experience with the Microsoft tech stack. Strong background in IT service management and consultancy. Knowledge of large language models and AI technologies is highly desirable. Excellent leadership More ❯

You'll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service … be responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work closely with key users to … Create innovative solutions to drive efficiencies for business stakeholders Manage and coordinate technical projects Skills & experience: Functional Strong expertise and an understanding of customer service business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem-solving abilities Knowledge of ITIL (preferred More ❯

Service Desk Team Leader £40,000 - £45,000 plus benefits including training and certifications Camden, London, NW1 Key Words: Service Desk Team Leader, Manager, Service Desk Lead, Team Leader, Managed Services, IT Support, MSP, KPI s, Manager, ITIL. My client is a small IT managed services company … to delivering exceptional IT support and solutions to their clients. They pride themselves on their customer-first approach and strive for continuous improvement in service delivery. The Service Desk Team Leader will be responsible for managing a small team of Service Desk Engineers, ensuring high-quality technical … support and service delivery. This role will focus on improving operational procedures, overseeing business-as-usual (BAU) tasks, and resolving technical support tickets efficiently. Key Responsibilities: Team Management: Lead, mentor, and motivate a small team of Service Desk Engineers. Conduct regular team meetings and performance reviews to More ❯

Service Desk Team Leader £40,000 - £45,000 plus benefits including training and certifications Camden, London, NW1 Key Words: Service Desk Team Leader, Manager, Service Desk Lead, Team Leader, Managed Services, IT Support, MSP, KPI’s, Manager, ITIL. My client is a small IT managed services company … to delivering exceptional IT support and solutions to their clients. They pride themselves on their customer-first approach and strive for continuous improvement in service delivery. The Service Desk Team Leader will be responsible for managing a small team of Service Desk Engineers, ensuring high-quality technical … support and service delivery. This role will focus on improving operational procedures, overseeing business-as-usual (BAU) tasks, and resolving technical support tickets efficiently. Key Responsibilities: Team Management: Lead, mentor, and motivate a small team of Service Desk Engineers. Conduct regular team meetings and performance reviews to More ❯