1 to 25 of 561 Service Management Jobs in London

# Consultant - Service Management TransformationManchester, Glasgow, LondonApply for this job* Permanent* Experienced Professionals* Strategy & Transformation* ID 527741-en\\_GB## **Capgemini Invent**At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting … technology created with purpose.## **Your Role**This is a high-impact role within the Cloud Advisory capability unit, contributing to our leadership in Service Management, AI-enabled Operations and Cloud Transformation across clients in a variety of industry sectors.As a Consultant in Service Management Transformation ...

Service Management Analyst/ITIL/Change/Service Management/London/Hybrid/Contract/(Inside IR35) Vivo are working with a business that is looking to recruit a proactive and organised Service Management Analyst to support the day-to-day operation … Service Management function. The role will focus on coordinating change, release and service transition activities, ensuring that new and updated services are ready to move into live support. You will also provide support across Problem Management, business continuity, service reporting and continuous improvement. Working closely ...

could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future. Role Summary The Cyber Service Integration Manager is responsible for owning and operating the first-line service-management framework for Cyber services supporting EMEA, Americas Division … Canada & Brazil) and APAC. This includes end-to-end service integration, international service reporting, service catalogue management, SLA and KPI governance, service-performance controls and continual improvement. Operating within the EMEA-led SIAM integration hub, the role will coordinate Cyber teams, regional technology teams, intragroup ...

Media, and the Internet of Things. Reply’s services include Consulting, System Integration, and Digital Services. Role Overview: We are looking for an ambitious Service Management Consultant (3-5 years' experience) ready to move beyond traditional ITIL and help clients redesign how technology services are delivered and managed. … consulting role, you will work across strategy, advisory, solution design and delivery, transforming IT operations while developing propositions in areas such as AI value management, intelligent operations and next-generation service management. This is a unique opportunity to challenge the status quo, work with senior stakeholders on meaningful ...

HEAD OF SERVICE MANAGEMENT andamp; OPERATIONS – LONDON (HYBRID) £1,000 Per Day (DOE) | Inside IR35 (TBC) | 6-Month Contract | ASAP Start Senior interim leadership opportunity within a major UK organisation undergoing significant technology transformation Circa £1,000 per day (DOE), initial 6-month contract with potential extension … months West London – 3–4 days per week onsite Lead improvements across IT Infrastructure, Cloud, Networks, Applications and Service Management ABOUT THE CLIENT We’re supporting a major UK organisation embarking on a significant programme of technology modernisation and operational improvement. Following a period of underinvestment in technology ...

Title: Service Management Analyst Reports to: Manager, Service Management Department: Service Management Location: London, United Kingdom – Remote Schedule: 9:00 AM – 6:00 PM Eastern Time Term: International Contractor About Atlas Technica Atlas Technica’s mission is to shoulder IT management, user support … strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Position Overview We are seeking a Service Management Analyst to join our growing Service Management team. This is a proactive, client-facing role responsible for improving service ...

technology services, ensuring they are reliable, responsive and aligned to business needs. The Operations Director leads the teams responsible for Helpdesk, Monitoring & Response, Service Management, Outdoor Digital Service Management and White Glove support.As a senior leader within Technology, the Operations Director is accountable for operational excellence … service performance, incident management, service governance and the user experience across the organisation. The role acts as the operational bridge between technical teams and business, ensuring technology services remain resilient, scalable and fit for purpose.The Operations Director will lead a cultural transformation across operational technology: moving teams ...

news, or just browsing what’s on the market. Location: London - Hybrid (2 Days) – Travel to Milton Keynes Required Reports to: Head of IT Service and Operations The role Are you an experienced and motivatedIT Service Delivery Manager? We’re looking for someone like you to lead … optimize our IT service operations! You’ll be overseeing the Service Analysts and IT Helpdesk teams, ensuring that our internal users receive seamless and high-quality IT services. This role is crucial for driving efficiency, enhancing service levels, and nurturing a customer-centric approach within ...

andwe’llinvest in you!. Job Description We are looking for a skilled and results-oriented ITSM Process Controller, dedicated to an ASPIRE Managed Service customer - Department of Energy Security and Net Zero-Provision (DESNZ). This is a hybrid role, which must be delivered from within the United … eligible for Security Clearance. The ITSM Process Controller will be accountable for the day-to-day operation of Incident, Request, Change, Configuration and Knowledge Management processes, whilst provides oversight of service management workflows within the Jira Service Management solution. Key Responsibilities: Own and govern ...

Cyber Service Integration Manager This is a new and exclusive opportunity for a Cyber Service Integration Manager to join the thriving Cyber team in this thriving investment bank as they grow their Service Integration Manager - Cyber team Role details Title: Service Integration Manager - Cyber Salary … Focus of the role: the first-line service-management framework for Cyber services Location: London City and home working hybrid (50/50%) The Cyber Service Integration Manager is responsible for owning and operating the first-line service-management framework for Cyber services supporting EMEA ...

Cyber Security Service Integration Manager This is a new and exclusive opportunity for a Cyber Service Integration Manager to join the thriving Cyber team in this thriving investment bank as they grow their Service Integration Manager - Cyber team Role details Title: Service Integration Manager - Cyber Salary … Focus of the role: the first-line service-management framework for Cyber services Location: London City and home working hybrid (50/50%) The Cyber Service Integration Manager is responsible for owning and operating the first-line service-management framework for Cyber services supporting EMEA ...

technically strong architect to take ownership of end-to-end ServiceNow architecture, lead technical governance and drive the delivery of complex telecommunications service management solutions. Job Responsibilities/Objectives You will be responsible for defining and governing the overall ServiceNow platform architecture, ensuring scalable, secure and integrated solutions … across Telecommunications Service Management (TSM), Telecommunications Service Operations Management (TSOM), Customer Service Management (CSM) and the Common Service Data Model (CSDM). Key responsibilities will include: Architecture & Technical Leadership: Define and own the target ServiceNow architecture, covering instance strategy, role-based access control ...

HOCS) is the team that ensures all this is done safely and securely, by mitigating and minimising disruption due to cyber incidents.As a Senior Service Manager within the Cyber Security Operations Centre (CSOC), you will liaise with internal and external, senior and 3rd party stakeholders who are involved … some of the most cutting-edge skills and topics within information technology.You will have a strong background and experience in IT Service Management, enjoy working in a fast-paced environment and be proactive and adaptable. Using your strong knowledge and expertise, you will effectively influence change within ...

Location: London/hybrid (minimum 2 days per week in office) Department: Service Management Reports to: Head of Service Management Salary: £30,000 – £40,000 per annum We are looking for an organised, proactive Service Management Coordinator to support our Service Managers with … their day-to-day activities. A key responsibility will be preparing customer Service Review and Technical Review packs, ensuring each contains accurate, relevant and well-analysed information and is ready in good time ahead of the meeting. Alongside review preparation, you will monitor service activity, track and drive ...

underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.Continual Service Improvement & Service Quality LeadLocation: London (onsite 5 days per week)Due to the nature of the work and the customers we support … United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.The Continual Service Improvement (CSI) & Service Quality Lead is responsible for driving service excellence through the leadership and governance of continual improvement and quality management ...

Service Design Consultant - Start in Jan 2027. Hybrid - £500/day outside IR35. Are you an experienced Service Design Lead who thrives on transforming complex service requirements into scalable, production-ready operating models? Bullet Points Contract Up to £500/day (outside IR35) Central London … days on-site per week) Full Job Description This is an exciting opportunity to play a pivotal role in a major service transformation programme. You'll work at the intersection of technology, operations, and business functions, taking ownership of designing robust, operationally-ready services that support innovative new products. ...

home at Ricoh.#RicohEuropeWhat you will be doingAs Head of Intelligent Applications Operations , you will be accountable for the performance and continuous improvement of service management across Ricoh’s enterprise technology portfolio.You will establish the standards, governance and performance measures that underpin operational excellence, ensuring clear alignment between product … outcomes, service performance and business expectations.A major focus will be evolving our approach from reactive service management towards more proactive and intelligent operations, using automation, AI, data and knowledge to identify issues earlier, reduce manual effort and continuously improve the experience delivered to our users and customers.You ...

Contract Rate : 500 Contract Job : 1 Salary range high : 600 Salary range low : 500 London Contract Consulting GBP500 - 600 per day Head of Service Operations/Director of Service Management We are looking for an experienced Head of Service Operations/Director of Service Management to join a global technology and AI organisation undergoing significant business and technology transformation. This is an opportunity for an established Service Management leader to take ownership of complex, business-critical live services operating across multiple regions. The successful candidate will bring strong operational leadership, commercial awareness ...

Senior IT Project Manager based out of Milton Keynes, Unity Place.To maximise business value from technology investments by leading demand, delivery and service management activities, ensuring infrastructure capabilities, projects and services are aligned to strategic priorities and delivered to the highest standards of quality, risk management … executive updates and reporting. Own and lead the Quality Assurance governance process and ensure full compliance for CIRO projects, including any Global Assurance requirements.Provide service management of technology demand, including translation of business requirements into deliverable initiatives and prioritisation and coordination of infrastructure provisioning activities to support strategic ...

Ricoh. #RicohEurope What you will be doing As Head of Intelligent Applications Operations , you will be accountable for the performance and continuous improvement of service management across Ricoh's enterprise technology portfolio. You will establish the standards, governance and performance measures that underpin operational excellence, ensuring clear alignment … between product outcomes, service performance and business expectations . A major focus will be evolving our approach from reactive service management towards more proactive and intelligent operations, using automation, AI, data and knowledge to identify issues earlier, reduce manual effort and continuously improve the experience delivered ...

Wide Hybrid | Permanent | £75,000-£90,000 + Bonus + Benefits Have you designed case management, service operations or customer workflows on ServiceNow, and want to help shape a new practice from the ground up? A major global transformation consultancy is building a dedicated ServiceNow CRM and Customer … have real input into all of it. You'll do that alongside client work that runs end to end: getting into a client's service operations, designing a better operating model and building the business case, then staying with the programme through delivery to make sure what gets built ...

LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role This is a multi-faceted role within the IT Service Management team. Working within the Service Design team of the Service Management department, this role is responsible for the acceptance … services offered by IT to the Firm, including all documentation and knowledge, performance standards (and related measurements) and costs, thus providing a foundation for Service Level Management. Additionally, this role may require liaising with non-IT teams using the ServiceNow Service Management Tool to advise on tool ...

managing relationships with our customers third-party vendors and suppliers to ensure the effective delivery of IT services. The role focuses on supplier performance, service quality, risk mitigation, governance, and continual service improvement in alignment with ITIL best practices. The successful candidate will act as the primary liaison … between internal stakeholders’ external suppliers and the customer, ensuring contractual obligations, SLAs, KPIs, and business objectives are consistently achieved. Key Responsibilities Vendor Relationship Management: Develop and maintain strong working relationships with strategic IT vendors and service providers. Act as the primary point of contact for supplier-related matters. ...

improve people’s lives and have committed to delivering 60m worth of support over the next three years. The Role: We’re bringing IT Service Management, internal support, workplace technology and technology administration into one Technology Operations function. As Head of Technology Operations, you’ll build and lead … that function, improving service quality, operational control and cost visibility while reducing friction for engineering teams. You’ll own the operating model, service management governance, workplace technology, asset and configuration management, operational risk, suppliers and technology financial reporting. An early priority will be putting the foundations ...

significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. About the role We are looking for an experienced Service Transition Lead to join a major technology transformation programme and lead the controlled transition of new and changed services into live operation. This … solutions are not only technically ready to go live, but are also supportable, operationally understood and ready to be owned by the organisation's service teams . You will work across technical workstreams including identity, endpoints, Microsoft 365, applications, infrastructure, networks and security, coordinating the activities required to move ...