1 to 25 of 412 Service Management Jobs in London

underpinned by technology created with purpose.Your RoleThis is a high-impact role within the Cloud Advisory capability unit, contributing to our leadership in Service Management, AI-enabled Operations and Cloud Transformation across clients in a variety of industry sectors.As a Consultant in Service Management Transformation … will support clients in modernising their service management capabilities, operational practices and technology environments through the adoption of cloud technologies, AI, automation and modern service management principles. Working as part of multidisciplinary teams, you will contribute to assessments, transformation programmes and service improvement initiatives that ...

looking for an experienced Service Owner to join the a central governments key programme, taking ownership of one of its key service lines. The role will hold end-to-end responsibility for the performance, development and continual improvement of the service throughout its lifecycle. … service definition and roadmap, oversee operational performance and risk, manage supplier relationships and ensure the service continues to meet the needs of its users and business stakeholders. This is a senior service management role requiring someone comfortable operating across live services, ITIL processes, suppliers, technical teams ...

Title Senior Service Design & Transition Analyst Job Description The Service Design & Transition Analyst plays a key role in ensuring that new or changed technology services are designed, governed, transitioned, and accepted into live operations in a controlled and value-led way. Aligned to ITIL principles, the role supports … organisation s Service Value System by helping teams co-create business value through services that are fit for purpose, fit for use, resilient, supportable, secure, and operationally ready. The role works across the end-to-end service value chain, engaging early with project, product, architecture, security, operations, suppliers ...

Title Senior Service Design & Transition Analyst Job Description The Service Design & Transition Analyst plays a key role in ensuring that new or changed technology services are designed, governed, transitioned, and accepted into live operations in a controlled and value-led way. Aligned to ITIL principles, the role supports … organisation’s Service Value System by helping teams co-create business value through services that are fit for purpose, fit for use, resilient, supportable, secure, and operationally ready. The role works across the end‐to‐end service value chain, engaging early with project, product, architecture, security, operations, suppliers ...

supporting a Central Government client seeking three experienced Service Owners for a major secure, cloud-first transformation programme. Ideal candidate will hold or have held Security Clearance and worked in Tier 2, SECRET-grade or similarly secure environments such as defence. Hybrid London based Service Owner - Service Experience Proven experience as a Service Owner, Head of Service Management, Service Delivery Manager or equivalent senior role.Lead end-to-end service management, service desk, portals, self-service, NOC/APM monitoring and continual improvement. implementing service automation, self-service ...

This is an exciting opportunity to join UCL's Service Excellence function and lead the development, governance, and continuous improvement of UCL's Enterprise Service Management (ESM) capability, driving a consistent, service-led culture and approach across the organisation. Our Service Excellence function is part … Operations. The PS Hub is committed to delivering high quality & efficient services, with a real emphasis on customer experience. About the role The Enterprise Service Management (ESM) Lead plays a pivotal role in embedding a service-led culture across UCL, ensuring services are designed, delivered, and continually ...

Head of Service Delivery (12-15month FTC) Summary The Head of Service Delivery is responsible for managing and overseeing the delivery of IT services to customers across multiple regions or countries. This role involves ensuring consistent service quality, customer satisfaction, and adherence to service level … agreements (SLAs) on a global scale. The Head of Service Delivery will collaborate with cross-functional teams, establishing service delivery frameworks, and driving continuous improvement initiatives to optimize service delivery processes. This role is a 12-15 month fixed term role, covering a period of maternity leave ...

title: Enterprise Architect Service Now Office location with Hybrid working: Hammersmith About the role and the Team: The Enterprise Architect – ServiceNow is a senior individual contributor within the Enterprise Architecture function, accountable for the architecture, governance and roadmap of the ServiceNow platform as a strategic workflow and service management capability across the company. The role owns the platform target architecture and standards, spanning core modules such as CMDB/CSDM, IT Service Management (ITSM), Customer Service Management (CSM), Field Service Management (FSM) and IT Operations Management(ITOM), ensuring ...

Service Design Manager Redhill, Surrey Hybrid Working 16-Month Fixed Term Contract The Opportunity A leading global technology and engineering organisation is seeking an experienced Service Design Manager to join a major long-term transport technology programme. The role is responsible for defining and implementing the service design and service transition approach across a large-scale, business-critical technology environment, ensuring changes are designed, assured and transitioned into live service in a controlled and compliant manner. The Service Design Manager will lead service design activities across the end-to-end service ...

Service Design Manager Redhill, Surrey | Hybrid Working | 16-Month Fixed Term Contract The Opportunity A leading global technology and engineering organisation is seeking an experienced Service Design Manager to join a major long-term transport technology programme. The role is responsible for defining and implementing the service design and service transition approach across a large-scale, business-critical technology environment, ensuring changes are designed, assured and transitioned into live service in a controlled and compliant manner. The Service Design Manager will lead service design activities across the end-to-end service ...

looking for an experienced AIS Lead/Service Transition Lead to support and manage the successful transition of new services, deployments, and major changes into a stable Business-as-Usual (BAU) environment. The role will work closely with Project, Service Support, Business, Architecture, and Operational Service Support … teams to ensure that solutions are fit for purpose, recoverable, maintainable, and meet all agreed Service Acceptance Criteria (SAC) and mandatory exit requirements before Go-Live. The ideal candidate should have strong experience in IT Service Transition, Service Acceptance, Go-Live readiness, operational readiness, ITIL processes ...

significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. About the role We are looking for an experienced Service Transition Lead to join a major technology transformation programme and lead the controlled transition of new and changed services into live operation. This … solutions are not only technically ready to go live, but are also supportable, operationally understood and ready to be owned by the organisation's service teams . You will work across technical workstreams including identity, endpoints, Microsoft 365, applications, infrastructure, networks and security, coordinating the activities required to move ...

Location: London (hybrid working - 2-3 days onsite) Duration: 12 months + Vetting: SC security clearance will be required Essential Skills Service Experience Ownership: Proven experience owning and improving end-to-end digital or technology service experiences within large, complex organisations. User-Centred Service Delivery: Strong experience … understanding user needs and translating insight into measurable service improvements across multiple channels and touchpoints. Service Management: Experience defining service strategy, roadmaps, service levels, KPIs and continual service improvement plans. Digital Transformation: Demonstrable experience supporting major digital transformation, service modernisation or operating model ...

where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Atlassian's growth in the service management market continues to accelerate with the rapid growth of Jira Service Management. Our channel partners play an essential role in this … success of our customers. Atlassian is looking for a Sr. Partner Solutions Architect to help grow our channel partners focused on the service management market. Your pre‐sales to post‐sales consulting experience and architecting skills are crucial in enabling and supporting channel partners. You'll join ...

Based: Moorgate, London OR Sophia Antipolis, France 4 days per week Applicants must have the right to work in UK OR France The Global Service Portfolio department sits within the wider Customer Success and Support organization, which is responsible for enabling partners and end users to successfully deploy, adopt … support Fortinet technologies. The Service Portfolio team provides strategic and tactical leadership across initiatives focused on service innovation, operational excellence, and performance optimization. With a diverse and evolving portfolio of services, the role requires strong thought leadership, analytical capability, and problem solving skills to drive improvements and ensure ...

making their own informed decisions, whilst benefiting from a supportive and collaborative working environment. Job Summary Based within the Maintenance & Support department, the Service Delivery Specialist acts as the central link between clients, service delivery teams, and the wider LMG organisation. The role is responsible for ensuring clients … from LMG's Maintenance & Support offering, from digital commissioning during project installation through to ongoing live operational support. Combining proactive client engagement with effective service coordination, performance management, and governance, the Service Delivery Specialist works closely with the Head of Digital Service & Customer Excellence, Engineering, Service ...

inclusive culture that not only embraces change but also encourages continuous learning and professional development. Job purpose summary The Head of Technology Operations & Service Delivery is the senior operational technology leader responsible for service performance, operational resilience, supplier governance, cloud and infrastructure operations, end-user technology, service … focused on customer, intermediary and colleague outcomes. Forward thinking and driven to embed process automation through AI adoption. Key areas of responsibility: IT service management Own and continuously improve IT service management policies, standards, controls and tooling. Establish effective incident, problem, request, change, release, configuration ...

About AbsoluteLabs: AbsoluteLabs is looking for an experienced Service Delivery Manager to lead and manage client-facing technology service delivery engagements. This role will be responsible for ensuring the successful delivery of support, maintenance, enhancement, and operational services across key client accounts. The successful candidate will … primary point of contact for clients, manage offshore delivery teams, oversee incident and service management processes, and ensure that client issues, tickets, bugs, and enhancement requests are resolved within agreed service levels. This is a highly visible role requiring strong stakeholder management, service delivery expertise ...

Service Delivery Operational Governance Manager Banking London This is a new and exclusive opportunity for a IT Service Delivery Operational Governance Manager to join this thriving bank as they expand their IT Service management team Focus of the role :IT Service Management, governance, operational … resilience or technology control environments. Role details Job title- IT Service Delivery Operational Governance Manager Employer: Investment Banking Location: London city and home working hybrid 50/50% Permanent role salary £80-120,000 plus pension and bonus Requirements : experience with IT Service Management, governance, operational resilience ...

Service Delivery Operational Governance Manager Banking London This is a new and exclusive opportunity for a IT Service Delivery Operational Governance Manager to join this thriving bank as they expand their IT Service management team Focus of the role :IT Service Management, governance, operational … resilience or technology control environments. Role details Job title- IT Service Delivery Operational Governance Manager Employer: Investment Banking Location: London city and home working hybrid 50/50% Permanent role salary £(phone number removed) plus pension and bonus Requirements : experience with IT Service Management, governance, operational resilience ...

display and foster them,?its deeply embedded within our DNA. Invest in us and well invest in you!. Job Description Roles & Responsibilities Service Transition & Operational Readiness:Support new service onboarding, service acceptance, transition into BAU support. Customer Management:Handle customer escalations, issues, problems, risks … service requirements, acting as the primary point of contact and trusted advisor. Governance:Chair operational and service governance forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party ...

summary The London Ambulance Service (LAS) relies on highly available, reliable, sustainable and cost-effective digital services to support the delivery of urgent and emergency care. The IT Infrastructure Library (ITIL) Process Manager is responsible for the tracking, planning, design and implementation of the ITIL Framework across the Digital … applications and digital infrastructure through adherence to formal ITIL functions and process mandates. Main duties of the job The role is responsible for the Service Management ITIL functional teams to deliver process and policy governance, optimisation, and continual service improvement for the Trusts' digital services. Lead ...

that provides operational support for TP ICAP's broker and client-facing trading platforms across the EMEA region. Reporting to the Head of Production Management, the role manages a team of 21 support professionals, including four asset class-aligned Team Leads, and works closely with Operations, Technology, Business Management and IT Service Management teams to ensure the effective delivery of support services. The team provides day-to-day support across a range of activities, including order and trade management, user administration, connectivity support, client onboarding, platform configuration and incident resolution. The successful candidate will ensure ...

function that provides operational support for TP ICAP's broker and client-facing trading platforms across the EMEA region.Reporting to the Head of Production Management, the role manages a team of 21 support professionals, including four asset class-aligned Team Leads, and works closely with Operations, Technology, Business Management and IT Service Management teams to ensure the effective delivery of support services.The team provides day-to-day support across a range of activities, including order and trade management, user administration, connectivity support, client onboarding, platform configuration and incident resolution. The successful candidate will ensure support ...

diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading‐edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout … levels of the client organization, generating results that allow our clients to thrive. What You’ll Do As the Global IT Service Catalogue Process Owner within Tech@BCG, you will own the end‐to‐end design, governance, and continual improvement of BCG's IT Service Catalogue in line ...