9 of 9 Service Management Jobs in Glasgow

Glasgow Salary: £77,488 - £91,285 and a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time Flexible First options available The Role: Service Management within Transmission Digital is a demanding yet rewarding proposition. This pivotal role is accountable for overseeing the delivery of IT and Operational Technology (OT) services across SSEN … Transmission business. It will lead on service management engagements across the entire estate, ensuring that robust service management processes are defined, implemented and continuously reviewed to support business objectives. Balancing the demands of programme and project activity against delivering a consistent and reliable business-as-usual operational service to our customers is critical for success. … You will: Be accountable for the Operational Services for all production and non-production IT and OT services, this role manages service providers to ensure delivery against defined Service Level Agreement's and Key Performance Indicators. A key responsibility is the strategic development and ongoing maintenance of effective commercial service management practices with external suppliers. Ensure More ❯

and Glasgow. About the job Job summary Help shape the future of energy through impactful digital solutions. Ofgem is seeking a talented Software Developer (Ivanti) to join our Enterprise Service Operations team within the Digital, Data and Security Services (DDSS) directorate. This is a unique opportunity to contribute to the development and optimisation of our Ivanti platform as we … level up our service management practices and look to enable new service capabilities to support our business per our digital strategy. Ofgem is Great Britain's independent energy regulator. We're at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers - especially vulnerable people. We're offering an initial … OFGEM are efficient, secure and user-focused and that digital exploitation is a core strategic focus. In this role, you'll be instrumental in managing and enhancing our Ivanti Service Manager platform. Working in a multidisciplinary service management team, you'll design and implement solutions and workflows that streamline business processes, improve user experience, and deliver measurable More ❯

What you'll be doing: The Incident, Problem & Change Manager is a key role within the service desk/service operations function, responsible for leading the end-to-end management of major incidents, problem investigations, and change control processes across the Iomart service desk portfolio. The role ensures that service impacting issues are effectively managed … root causes are identified and resolved, and changes are controlled and communicated with minimal risk to service quality. This role requires close collaboration with service desk teams, technical support groups, account management, and client stakeholders to drive service stability and continuous improvement. The successful candidate will also participate in an on-call rotation to ensure …/7 coverage of critical incidents. Key Responsibilities Incident Management Lead and coordinate the resolution of major and high-priority incidents, ensuring swift service restoration and minimal business impact. Chair major incident review calls and drive timely updates to stakeholders, including senior leadership and customers. Ensure adherence to the incident management process, SLAs, and escalation protocols. Maintain More ❯

What you'll be doing: As our Head of Service Management and Customer Experience, you'll lead a combined team of Service Delivery Managers, Technical Account Managers, and Customer Experience professionals, responsible for delivering exceptional customer outcomes across our cloud-managed services. You'll shape and execute our service strategy, drive continual improvement, and act as … a senior point of contact for key customers, including C-level stakeholders. You'll report to the COO and work cross-functionally with technical, sales, and service teams to ensure our services are reliable, scalable, and aligned to customer success, as well as acting as senior escalation point for service issues, general escalations and dispute resolution for some … of the groups largest and most valued customers. You'll also: Lead and develop our Service Delivery and Customer Experience teams Design and implement a forward-thinking service strategy aligned to business and customer goals Build strong relationships with key customer stakeholders and manage executive service reviews Drive continuous service improvement, performance monitoring, and SLA adherence More ❯

Were looking for a Service Desk Manager to lead our front-line support team and help drive exceptional service delivery across our business. As Service Desk Manager , you'll lead a team of skilled service desk analysts and engineers, ensuring the delivery of timely, effective, and customer-focused support to our clients. Youll play a critical … role in maintaining service excellence, managing SLAs, and driving continuous improvement across our IT support functions. Key Responsibilities: Lead and manage the Service Desk team, including recruitment, training, performance management, and development Act as an escalation point for complex technical or customer issues Monitor performance against SLAs and KPIs; implement service improvements where required Drive a … culture of ownership, accountability, and customer-first thinking Work closely with technical teams to ensure effective handovers and resolution of incidents Own the service desk toolset, ensuring effective ticket management and reporting Produce regular service performance reports for internal stakeholders and clients Support ITIL-aligned processes (incident, problem, change) Collaborate with account managers and project teams to More ❯

drive transformation, and lead platform enhancement within a progressive, digital first organisation. The Company This is a leading global organisation with a strong focus on innovation, digital transformation, and service excellence. With significant investment in its technology landscape, the business continues to evolve its IT operations and deliver world class services to its international user base. You'll be … external vendors to ensure the platform delivers maximum value and supports business transformation objectives. This role requires a strong understanding of enterprise ITSM, ITOM capabilities, excellent vendor and stakeholder management skills, and a proven ability to deliver platform improvements in a complex, fast paced environment. You'll play a central role in ensuring ServiceNow remains a robust, secure, and … scalable platform that underpins service delivery excellence worldwide. What You'll Be Doing Defining and delivering the ServiceNow product roadmap in line with organisational strategy Managing the full lifecycle of the platform, from ideation through to delivery and continuous optimisation Acting as the primary point of contact for ServiceNow, maintaining close relationships with vendors and third party partners Leading More ❯

drive transformation, and lead platform enhancement within a progressive, digital first organisation. The Company This is a leading global organisation with a strong focus on innovation, digital transformation, and service excellence. With significant investment in its technology landscape, the business continues to evolve its IT operations and deliver world class services to its international user base. You'll be … external vendors to ensure the platform delivers maximum value and supports business transformation objectives. This role requires a strong understanding of enterprise ITSM, ITOM capabilities, excellent vendor and stakeholder management skills, and a proven ability to deliver platform improvements in a complex, fast paced environment. You'll play a central role in ensuring ServiceNow remains a robust, secure, and … scalable platform that underpins service delivery excellence worldwide. What You'll Be Doing ** Defining and delivering the ServiceNow product roadmap in line with organisational strategy ** Managing the full lifecycle of the platform, from ideation through to delivery and continuous optimisation ** Acting as the primary point of contact for ServiceNow, maintaining close relationships with vendors and third party partners ** Leading More ❯

About Beeks Beeks Group is a leading managed cloud provider exclusively within financial markets. Our Infrastructure-as-a-Service model is optimised for low-latency private cloud compute, connectivity and analytics, providing the flexibility to deploy and connect to exchanges, trading venues and public cloud for a true hybrid cloud experience. Founded in 2011, Beeks Group is listed on … gym with weekly circuit training, a personal trainer and yoga classes as well as the Beeks Bar or weekly masseuse to help you unwind! Key Responsibilities Team Leadership & People Management Lead, coach, and develop a team of NOC Engineers working in a 24/7 shift rota. Manage workforce planning, shift scheduling, and coverage to ensure around-the-clock … and ongoing development of team members. Conduct regular performance reviews, 1:1s, and goal setting aligned with business priorities. Foster a high-performance, collaborative, and learning-oriented culture. Operational Management Own the NOC function, ensuring all network and system alerts, incidents, and service requests are triaged and resolved promptly. Manage and report on SLA adherence, escalations, and ticket More ❯

Holiday + Company Van + Progression Glasgow, Scotland Are you a Fire and Security Engineer looking to join a company offering fantastic benefits, and the opportunity to progress into Service Management/Project Management roles? In this role, you will be working within a 30 mile radius of your home, installing and servicing fire and security systems More ❯