10 Service Management Jobs in Glasgow

IT support/Service Management Engineer Contract: 12 Months Inside IR35 Day Rate: £170 per day Location: Glasgow The expectation is 5 days working in the office with ad hoc flex if/when required. Job Description: Responsible for supporting the current desktop environment along with a high … be part of the wider team who are based in Glasgow. The successful candidate should already have a sound level of IT support/Service Management experience and be willing to learn and take ownership of supporting the Dublin office. The role's responsibilities will progress towards: Day … to day operational support of the desktop environment End point troubleshooting of hardware, operating systems, Microsoft suite - O365) Application troubleshooting and incident management across a range of standard and proprietary applications Provide local IT infrastructure support across a range of technologies, including network, voice and server Support of voice more »

AWS environment experience Mariadb/Oracle/Mysql experience Bridging the gap between the technical and non-technical Translate technical concepts between infrastructure, delivery management and service management so they are understood by all Able to speak on behalf of technical and service management teams more »

providers · Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs · Operate cohesively with the service desk team to maintain service levels · All work undertaken must be logged via a Service Desk Reporting Tool and this must be … date and accurately and clearly indicate the incident details and remedial actions taken. · Escalate all critical and high priority incidents to line and senior management · Report recurring incidents to problem analyst teams and line management · Proactively contribute to service improvement initiatives · Provide technical expertise and assistance on … and sound ethical workplace practices · Must be able to work alone and unsupervised, taking the initiative when necessary · Has an understanding and respect for service delivery processes Technical skills required: Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and managing more »

all security alerts generated from their information systems. The successful candidate will work closely with internal teams as well as with our clients managed service partners to ensure all events and alarms are investigated to completion in line with our clients Cyber Security policies and standards. Key Responsibilities: Service Management of security partners ensuring high levels of performance are delivered across detection, response, and recovery. Developing cyber incident response plans, playbooks, and processes that allow security operations team to respond to incidents rapidly and effectively. Building effective security operations capabilities and using purple team engagements to tune … CK framework. Tuning and configuring cyber security tools, for example SIEM and EDR tooling. How enterprise IT networks, Active Directory and Azure AD operate. Service Management of key partners This role comes with excellent benefits such as discretionary bonus and private healthcare and can be worked on a more »

our national security whilst enabling users to work in far better ways than any previous, similar solutions have allowed. As part of the Rosa Management Office team, you will work with the Commercial Leads to support Commercial Operations. This will include the management of the commercial documentation and … commercial or procurement team Familiarity with the basics of contracts and tenders Problem-solving capabilities, able to build relationships and influence people Demonstrate process management skills with the ability to communicate across a varied team Good analytical skills with the ability to design and develop performance reports within MS … have excellent knowledge of Excel and are capable of using analysis functions. Desirable Excellent communication skills Experience of operating a supplier performance/relationship management process Understanding of an IT Service Management organisation Experience in a central Government procurement team or of the public procurement regulations and more »

problems, maintaining client satisfaction whilst complying with Capita Network Services policies, procedures, and best practices. You will be working alongside both Network Engineering and Service Delivery Teams to deliver best in class service across a critical client base. What You'll Be Doing: •Be the first point … of escalation for customer generated calls. •Log faults and service requests on our Remedy system, carry out initial diagnostics and look to resolve 95+% of all faults and requests. •Work within strict SLA's to provide our customers with a timely resolution. •Ensure all support requests … where appropriate, to ensure timely resolution of issues across a wide range to technologies and services. •Proven knowledge if working in an ITIL service environment and adhering to strict SLA's. •Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail. â more »

problems, maintaining client satisfaction whilst complying with Capita Network Services policies, procedures, and best practices. You will be working alongside both Network Engineering and Service Delivery Teams to deliver best in class service across a critical client base. What You’ll Be Doing: Be the first point of … escalation for customer generated calls. Log faults and service requests on our Remedy system, carry out initial diagnostics and look to resolve 95+% of all faults and requests. Work within strict SLA’s to provide our customers with a timely resolution. Ensure all support requests are up to date … escalating where appropriate, to ensure timely resolution of issues across a wide range to technologies and services. Proven knowledge if working in an ITIL service environment and adhering to strict SLA’s. Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail. Excellent communication more »

for learning and certification through internal and partner led programmes. Client engagements give you the opportunity to work with our leadership and experienced consulting management, where you can learn from them, challenge them and accelerate your hands-on experience, delivery capability and industry insights. You'll learn how we … transformation. Enabling continuous delivery while ensuring reliability, quality, observability, and performance Understanding of build and deployment pipelines, test driven development, automated testing, Test data management, automated Environment provisioning, Version control, Monitoring and alerting and DevOps enablers. Understanding of observability and monitoring platform; Experience of having collaborated with developers to … to drive speed, productivity, and quality improvements. Security and governance models for cloud engineering and operations -Desired Driving IT and business automation across product management, engineering, and operations -Desired ITIL and service management Being comfortable in a client-facing role, with previously consulting or advisory experience. To more »

They are asking for knowledge and skills across relevant tooling and areas including Office 365/Microsoft 365, PC Hardware, Teams/SharePoint, IT Service Management processes/procedures, Windows OS and Mobile iOS. The position is paying up to £35,000 DOE, and offering a benefits package more »

a) of the Equality Act 2010. Make a positive difference in someones life by joining The Richmond Fellowship Scotland at our brand new service based in Kirkintilloch. Help support the people who need it most in our communities! No previous experience in care is required as you will be … top of this training we will also finance and support you to achieve your SVQ Level 2 Health and Social Care in-house! Our service in Kirkintilloch is a Registered Care Home model, consisting of two purpose built/designed bungalows that will each accommodate three individuals with complex … support requirements. This is a fantastic opportunity to be part of a brand new service and assist with its development; the six individuals come from in the main longer term care within current health board sites and some with both physical as well as behavioural support requirements. Our Positive more »