1 to 25 of 27 Service Management Jobs in Glasgow

provided services to all areas of the Scottish Power Renewables business to ensure they are available, secure, compliant, and operating within agreed service levels and risk acceptance. Support services are provisioned in accordance with the Iberdrola Global Group standard processes and procedures and using the Group Operational Support Tools … Service Management Toolset, Monitoring, Alerting, Service Console etc.) applicable to OT. Where no Global Group standard processes, procedures and tools exist for OT, the necessary policies, technologies and processes must be identified and incorporated within the UK Renewables CoE to maintain the integrity and availability of systems. ...

solve business problems, working in partnership with our clients to help in achieving their goals. We are seeking an experienced and customer-focused Service Desk Operations Manager to lead, mature, and continuously improve our Managed Services Service Desk Operations capability across multiple enterprise customer environments. This … senior operational leadership role responsible for delivering a high-performing, ITIL-aligned Service Desk capability, providing the central Single Point of Contact (SPOC) for end users across Incident Management, Service Request Fulfilment, workplace support, and user experience. You will lead the Service Desk Operations function, driving ...

Bring your energy to Aggreko as an IT Service Performance Analyst based in Glasgow. You'll play a critical role in strengthening our global IT operations by evaluating processes, identifying opportunities for increased productivity, driving automation, and implementing continuous improvement initiatives. Power without pause. Heating, cooling and oil-free … events that last a few weeks to mining operations and remote communities who rely on us for decades. What you'll do as IT Service Performance Analyst: Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management. Drive continuous ...

Help to Buy. Be at the centre of decision-making Lead incident response activities, work directly with senior stakeholders and clients, and drive service recovery during high-profile operational events. Grow your career Develop expertise in incident management, stakeholder engagement, service improvement and data analytics, with opportunities … influence strategic decisions and progress into senior service management and leadership roles. Role Purpose The Business Incident Manager is responsible for the end-to-end management of business incidents impacting the NS&I B2B account, supporting key services including Tax-Free Childcare (TFC), Help to Save ...

their role in best-in-class operating models across industries. Complementary Technologies: Experience with associated technologies, including: Major cloud platforms (IaaS & PaaS) Identity & Access Management Data platforms Service management & automation IoT & Operational Technology API management (For Workday specialists) Strong understanding of HR and Finance functions. Architecture … Build strong relationships with internal teams, senior leadership, and strategic alliance partners. Mentorship & Development: Support and mentor junior digital architects, fostering growth through formal management and informal coaching. YOUR PROFILE Required Experience & Competencies As an ERP Architect , you should have expertise in architecting solutions for key operating model domains. ...

ITSM Consultant Infotel UK is seeking an experienced ITSM (IT Service Management) Consultant to join our team. The successful candidate will work closely with clients to analyze, design, and implement ITSM frameworks, ensuring alignment with business objectives and improving overall IT service delivery. Key Responsibilities Assess client … service management processes and recommend improvements based on best practices. Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics ...

Title:Service Delivery Manager Location: Scotland Salary: Competitive Type: Permanent Sector: Public Sector Job Description Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. … first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North Service ...

expanding IB Markets Reference Static Data and Pricing Team and need enthusiastic and experienced professionals to join our GTSM (Global Technology Service Management) team supporting Trading, Pricing & Asset data platforms. This role sits at the intersection of Production Support, Data Governance, and System Analysis, ensuring that reference/… database querying, scripting in Unix/Windows, AWS. Data flows, interfaces, and system dependencies (e.g., batch jobs/scheduling/Autosys). Reference Data Management (RDM) environments including knowledge of client data/onboarding, instrument or static data, trade lifecycle impact of data errors. Some other highly valued skills ...

using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We are looking for a Service Delivery Analyst this role is responsible for ensuring that services provided to customers or internal users are delivered effectively, meet agreed service levels … continuously improve. The team are currently going through a Service Now upgrade and a change of IT provider, therefore effectively managing escalations will be key within this role. What this role looks like : Monitoring and reporting on SLAs, KPIs and service performance Managing customer and stakeholder relationships Coordinating ...

bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering … improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self ...

Technical Support Lead Pelion • Service Operations | Glasgow | Full-time, Permanent About the role Pelion keeps IoT devices connected for customers in 150+ countries, across 600+ networks, at 99.995% uptime. Our technical support team is the front line of that promise — an externally facing help desk supporting a global customer … North American time zones, act as the escalation point for complex connectivity issues, and run the ITIL-based processes that sit between Support, Service Delivery and Engineering. We expect a consistent way of working across the team: real value delivered to the customer, end-to-end ownership of issues ...

North American time zones, act as the escalation point for complex connectivity issues, and run the ITIL-based processes that sit between Support, Service Delivery and Engineering. We expect a consistent way of working across the team: real value delivered to the customer, end‐to‐end ownership of issues … below. ITIL, practised — you have worked within ITIL/ITSM frameworks day to day — running incident, problem and change processes in a live service environment, not just holding the certificate. A hands‐on problem‐solver — you can personally dig into a technical issue, understand what the data is telling ...

About the jobAs a vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams … support. Collaboration with global R&D, Product, Technical Support, and CIS teams will be essential to maintaining high levels of customer satisfaction and service quality across all managed environments. In addition, you will lead initiatives aimed at enhancing quality, efficiency, and automation in service delivery. A strong commitment ...

Inthisrole,you will be providing L2 support for production applications within Data Delivery, Controls & Analytics, driving operational excellence and service reliability across our diverse technology landscape. Youwillcollaboratewithdevelopmentteamstoresolveissues,ensuringsmoothoperationandhighavailabilityofsystemsinaproductionenvironment. You will effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption … empower our partners, colleagues and customers to identify and prevent Financial Crime by raising awareness of the risks. To be successful as a Senior Service Engineer, you should have experience with: Relational Databases, particularly MSSQL/Oracle (with exposure to writing queries, tuning concepts, stored procedures) and Unix Shell ...

supporting security accreditation, assurance activities, and evidence generation for classified systems and regulated environments. Strong understanding of cryptographic services, encryption technologies, PKI, certificate lifecycle management, and secure communications. Experience assessing and mitigating risks associated with classified information exchange and trusted data transfer mechanisms. Experience integrating Cross Domain technologies with … across Government, Defence, National Security, or Critical National Infrastructure environments. Infrastructure & Engineering Advanced PowerShell scripting and automation experience. Strong understanding of Windows platform lifecycle management, system hardening, patch management, and vulnerability remediation. Experience troubleshooting complex infrastructure and platform issues at 3rd and 4th Line support levels. Demonstrable experience ...

currently supporting our Central Government client who are seeking a Service Owner on an initial 12 month contract located in Glasgow. The ideal candidate will have the ability to develop an agile business case, own and iterate it throughout the lifecycle. Able to develop benefits with others within … agile delivery operations throughout the product lifecycle. Able to plan and engage with the appropriate stakeholders at a particular stage in the project. Operational management: keeps abreast of industry best practice and cascades ways of working. Knows how to make operations efficient. Is the escalation point for major operational ...

matters most is your ability to manage large, business-critical supplier relationships and turn them into an advantage. You will work closely with operations, service management, product management, finance and sales, but your focus is the commercial relationship itself: where to consolidate, where to diversify, and which ...

Strong technical knowledge of: VMware Horizon Unified Access Gateway (UAG) App Volumes Dynamic Environment Manager (DEM) Instant Clones VMware vSphere and ESXi VDI creation, management and monitoring. Extensive experience supporting Microsoft Windows Server and Windows desktop operating systems. Strong working knowledge of Active Directory, Group Policy, DNS, DHCP … automation experience. Experience with virtualisation technologies, particularly VMware vSphere, vCenter, clusters, distributed switching, and storage integration. Strong understanding of end-user computing technologies, profile management, application virtualisation, and desktop lifecycle management. Experience troubleshooting complex platform issues to 3rd and 4th line support levels. Demonstrable experience working within Agile, DevOps ...

technical assistance and support. You will help users resolve a variety of digital and technology-related issues whilst developing valuable skills in troubleshooting, customer service, digital systems, and IT support. Working alongside experienced colleagues, you will gain hands-on experience supporting customers both remotely and on-site, building technical … contact for customer technical support enquiries via telephone, email, and digital support systems Log, monitor, update, and manage support tickets using the company's service management platform Develop expertise in DS Business Solutions' key business systems, including MPS Estate Management System, IT Database, Select Billing System, Service ...

incident, problem and change processes to ensure fast, high-quality resolutions for a global customer base. The role blends hands-on technical troubleshooting with service management discipline and external-facing guidance. You will drive continuous improvement in workflows, escalation paths and knowledge management, collaborating with Service ...

training, enquiries and cancellations · Providing guidance and support on employee finance-related queries, resolving issues and escalating complex cases · Supporting users on finance self-service transactions, accurately tracking and documenting inquiries and resolutions · Escalating complex queries to the Service Management Team Lead, keeping customers informed of progress … primary point of contact for customers to raise issues and discuss concerns regarding service quality · Conducting customer satisfaction surveys and gather data to support expedient inquiry resolutions · Coordinate learning with internal trainers and external training providers completing all necessary information in the LMS and external spend process. · Supporting root ...

security into Defence bids and programmes. Infrastructure & Architecture - simplifying and modernising a complex legacy estate. Applications & ERP - driving major application and ERP transformation. IT Service Delivery - establishing stronger service management, KPIs and operational discipline. Technology Strategy - creating a roadmap aligned to ambitious international growth. IT/… cyber, security and customer requirements. Experience operating in complex, federated or multi-division organisations. Broad IT leadership capability across cyber, infrastructure, applications, architecture and service delivery. A track record of delivering technology transformation and modernisation. Strong commercial and stakeholder management skills, with the credibility to influence at senior ...

Looking for a role where you can make a visible impact, work on meaningful projects, and help shape the future of service delivery? We're partnering with a leading international professional services organisation to recruit a Managed Services Executive on a 12-month fixed-term contract. This … governed, and delivered to a high standard, while helping identify opportunities to improve processes and ways of working. Key responsibilities include: Supporting project and service delivery across multiple workstreams. Assisting with planning, governance, reporting, and process improvement activities. Coordinating stakeholders and monitoring project progress. Analysing performance and financial data ...

Managed Service Provider in the Glasgow area Hybrid role My client is seeking an accomplished Technical IT Project Manager to lead the delivery of complex technology and business transformation initiatives across the organisation's infrastructure. The successful candidate will oversee multiple projects from initiation through to successful implementation, ensuring … outcomes. The role will include collaborating with business stakeholders, technical teams and external suppliers to promote delivery excellence while upholding robust governance and risk-management standards. There will be a strong emphasis on stakeholder engagement with the proven ability to operate effectively within complex technical and organisational environments. Responsibilities ...

benefit trigger points and realisation of benefits. Required Skills And Experience Over 15 years in application/technology consulting, application rationalisation, transformation, or IT service management. Proven delivery on application decommissioning, retirement, rationalisation, or modernisation programmes. Hands-on experience with application dependency mapping and impact assessment in complex enterprise … archival. Cloud migration/modernisation on AWS or Azure. Experience with Java/Oracle ecosystems and MuleSoft/API integrations. Knowledge of ITIL/service management and enterprise architecture. Deliverables Integrated Dependency Register. Decommissioning approach plans and runbook templates. High-level roadmap and execution strategy documents. Updated governance ...