6 of 6 Service Management Jobs in Glasgow

What you'll be doing: As our Head of Service Management and Customer Experience, you'll lead a combined team of Service Delivery Managers, Technical Account Managers, and Customer Experience professionals, responsible for delivering exceptional customer outcomes across our cloud-managed services. You'll shape and execute our service strategy, drive continual improvement, and act as … a senior point of contact for key customers, including C-level stakeholders. You'll report to the COO and work cross-functionally with technical, sales, and service teams to ensure our services are reliable, scalable, and aligned to customer success, as well as acting as senior escalation point for service issues, general escalations and dispute resolution for some … of the groups largest and most valued customers. You'll also: Lead and develop our Service Delivery and Customer Experience teams Design and implement a forward-thinking service strategy aligned to business and customer goals Build strong relationships with key customer stakeholders and manage executive service reviews Drive continuous service improvement, performance monitoring, and SLA adherence More ❯

+ excellent benefits including 28% pension contributions) We are working with a leading public sector organisation who are looking for a Change & Release Manager to join their Service Change Team. This is a key role where you'll help shape and manage the delivery of new and enhanced business and IT services, ensuring that changes are introduced seamlessly into … live operations with minimal impact to users and customers. This is an initial 2 year fixed term contract. The Role As Change & Release Manager, you will: Lead the management of changes and releases into production, working with multiple senior stakeholders, business units, and third-party suppliers. Support a major transformation programme, overseeing the transition to a new multi-supplier … Contribute to the development of best practice, embedding continual improvement across change and release management. About You You'll be an experienced Change & Release Manager with a passion for service excellence and demonstrable experience in: Leading change and release management in a multi-supplier, outsourced model. Managing service changes and producing associated documentation and evidence. Working in More ❯

across the firm as well as with our clients. Required experience Demonstrable experience leading complex, outcome focused, ServiceNow transformation programmes within our private sector industries, relating to ServiceNow, Enterprise service management and service operating models. Demonstrated ability to work in a fast paced, challenging, and varied environment. Proven experience in the implementation of ServiceNow applications including but More ❯

underpin secure business operations. They will play a key role in shaping and executing the IT security strategy, acting as a subject matter expert while supporting compliance, training, incident management, and continuous improvement efforts across the organisation. Key Responsibilities: Oversees the daily operations of the IT Security team, ensuring service levels and internal objectives are consistently met. Leads … or participating in IT security audits. Excellent communication skills, both verbal and written, with the ability to explain complex technical issues to non-technical stakeholders. Familiarity with project and service management frameworks (Agile, ITIL, etc.) Employee Benefits: 30 days of annual leave, plus an additional day off for your birthday Option to buy or sell up to More ❯

inside IR35) Location: Glasgow (3 days onsite per week) Start date: ASAP Our client, a large global consultancy, is seeking a Senior Data Engineer to join a Enterprise Systems Management (ESM) team on a contract basis. ESM plays a critical role in developing and maintaining applications across the business, enabling the delivery of innovative technology solutions for a global … agile squads and contributing to technology solutions that support more than 10,000 developers and production engineers worldwide. Key Responsibilities: Design, develop, and maintain ESM applications across data management, automation, orchestration, and service management. Build and support self-service portals, incident/change management, and capacity management tools. Develop event management solutions, including monitoring More ❯

worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes. Your role with us Our Commercial Systems and Management Information team are responsible for the systems, data and tools our commercial team use, serving over 200 staff around the world, and responding to wider FCDO and cross-government … speed with the latest developments in your field. Who were looking for To be a success in this important role you should have excellent digital, stakeholder, change and project management skills, and well-developed experience of working on digital projects, data flows, business processes and the implementation and configuration of systems. Capable of dealing positively with any issues or … risks you face, youll also have a strong understanding of software applications, databases, IT projects and service management. Well expect you to have excellent interpersonal and communication skills, and with this in mind youll be ready to drive change and development in a sustainable way, and encourage a diverse range of stakeholders as they join us on our journey More ❯