3 of 3 Service Management Jobs in Gloucester

Job summary The Trust's IT and Clinical Systems Service Desk coordinates the allocation and escalation of all non-resolved incidents and service requests to specialist IT/Clinical support and third-party IT system and service suppliers. It also procures hardware and software to support the organisation. This role is to be part of the IT … community support team which is part of the wider Support team in its day to day operations providing a high-quality IT Service, which is the first point of contact for all staff within GHC. The role requires travelling to various sites across Gloucestershire to provide support to clinical and administrative staff. The support service provides a customer … facing service to resolve customers' day to day technology queries, resolve issues and manage incidents, problems, service requests through to resolution. The post holder will be part of the core hub that will manage real time communications with customers on the current status of IT Systems and Operations, liaising directly with any other team as required. The desktop More ❯

Service Desk Manager – 6 Month Contract Location: Gloucester (3 days per week on site) Day Rate: Up to £350 (Inside IR35) We are seeking an experienced Service Desk Manager to lead and develop the IT support function for a 6-month contract engagement in Gloucester. This role requires a hands-on leader who can drive service excellence … manage a small team, and ensure smooth day-to-day IT operations. Key Responsibilities: Manage and mentor the Service Desk team, ensuring high levels of customer service. Oversee incident, problem, and request management processes. Drive continuous improvement across service delivery. Act as the escalation point for technical and service issues. Produce regular reporting on performance, SLAs … and trends. Collaborate with wider IT and business teams to ensure alignment with business needs. Skills & Experience: Proven track record managing a Service Desk or IT Support team. Strong knowledge of ITIL processes and service management best practice. Hands-on approach with excellent stakeholder management skills. Ability to balance day-to-day operations with longer-term More ❯

and maintained cybersecurity strategies aligned with industry standards. * Built secure user devices and managed device integrity and anti-malware. * Implemented proactive monitoring and automation tools for predictive operations. * Drove service management improvements including ticketing and root cause analysis. * Ensured robust backup strategies and data integrity across on-premises and cloud. * Expert in infrastructure, endpoint security, network services, RMM … and ITIL-based service delivery. * All backup strategies, whether on-premises or cloud-based, should be assessed for suitability, with monitoring and management processes implemented to maintain data integrity and support business continuity * Develop and implement a cybersecurity strategy for all customers, ensuring compliance with industry standards and best practices. * Design and build secure user devices, including PC More ❯