1 Service Management Jobs in Hammersmith

related to its IT systems and services. You will be customer focused, ensuring that our partners are driven to deliver a fast, reliable broadband service to our customers end consumers. This role has operational oversight of key internal IT systems and services, and externally provided systems and services delivered … functioning. In this role you will: You will be responsible for the operations and performance of our IT systems and services, working with our service provider(s), partners and customers. Take responsiblility for the development and maintenance of our Service Operations processes and work colleagues to ensure contractual … obligations (SLA, KPI, etc) can be operationally monitored via systems and data. Planned & unplanned (emergency) change Configuration management of systems; Incident and Problem Management; Collaborating with our internal partner management team, you will need to ensure that network related events are understood and IT impacts are identified more »