12 of 12 Service Management Jobs in Harlow

seeking a proactive and customer-focused Service Desk Analyst to join our growing IT team. This position is ideal for someone who has already gained around 2 IT support or service desk environment and is looking to further develop their technical skills through a recognised apprenticeship programme. … part of the IT Service Desk team, you will provide first-to-second-line technical support to users across the organisation, helping to troubleshoot and resolve hardware, software, and account-related issues. You will work closely with experienced IT professionals, gaining exposure to a wide range of technologies while ...

Support Analyst to join our growing IT team. This position is ideal for someone who has already gained around 6 months+ IT support or service desk environment and is looking to further develop their technical skills through a recognised apprenticeship programme. As part of our IT Service Desk … long-term career in IT. Key Responsibilities Act as the first point of contact for IT support requests via phone, email, and service desk systems. Log, categorise, prioritise, and manage incidents and service requests in line with agreed service levels. Diagnose and resolve common technical issues relating ...

Essex. Job overview The post holder will be responsible for the day to day supervision of the Diagnostic Ordercomms systems delivering support, administration, technical management, and maintenance of the Trust’s Applications. This role is for an experienced Senior Application Support Analyst to join the Application Support Team, within … record patient activity in a timely and accurate manner. Correct recording of data onto these systems is fundamental for Information Governance, Patient Safety, Operational Management and Commissioning. Many of the Trust’s Performance Indicators are also dependant on the quality and completeness of the data provided from ...

engagement and IT understanding of these functions. Plan works with the Head of ERP Services, ensuring operational integrity and compliance covering information security, change management, asset management and software licensing. Meet IS assurance, governance and policies to ensure we operate with confidence, through effective maintenance of secure … stable IT platforms for the business, adherence to company security, accreditation and audit requirements. Lead troubleshooting of all business related service issues. Support the implementation and measurement of key service level agreements (SLAs). Support the maintenance of service quality levels, overseeing diverse and complex customer service ...

engagement and IT understanding of these functions. Plan works with the Head of ERP Services, ensuring operational integrity and compliance covering information security, change management, asset management and software licensing. Meet IS assurance, governance and policies to ensure we operate with confidence, through effective maintenance of secure … stable IT platforms for the business, adherence to company security, accreditation and audit requirements. Lead troubleshooting of all business related service issues. Support the implementation and measurement of key service level agreements (SLAs). Support the maintenance of service quality levels, overseeing diverse and complex customer service ...

engagement and IT understanding of these functions. Plan works with the Head of ERP Services, ensuring operational integrity and compliance covering information security, change management, asset management and software licensing. Meet IS assurance, governance and policies to ensure we operate with confidence, through effective maintenance of secure … stable IT platforms for the business, adherence to company security, accreditation and audit requirements. Lead troubleshooting of all business related service issues. Support the implementation and measurement of key service level agreements (SLAs). Support the maintenance of service quality levels, overseeing diverse and complex customer service ...

projects on time, within scope and budget Design and implement a fit-for-purpose, cost-effective IT organisational structure Partner with the business, senior management, Scheme Partners and suppliers to deliver IT services against SLAs Gather business feedback and implement service improvements Manage, develop and motivate an internal … team of 14 plus contract support Monitor performance against service-level targets and resolve problems rapidly Recruit, train and develop employees while maintaining a safe and secure work environment Delegate responsibility, empower employees and ensure accountability Manage an IT budget of approximately £2 million Prepare regular ...

summary The post holder will be responsible for the day to day supervision of the Diagnostic Ordercomms systems delivering support, administration, technical management, and maintenance of the Trusts Applications. This role is for an experienced Senior Application Support Analyst to join the Application Support Team, within the ICT department … record patient activity in a timely and accurate manner. Correct recording of data onto these systems is fundamental for Information Governance, Patient Safety, Operational Management and Commissioning. Many of the Trusts Performance Indicators are also dependant on the quality and completeness of the data provided from ...

would have key responsibilities of: IT Strategy & Technology Leadership Infrastructure & IT Operations Applications & Business Systems Network & Telecommunication’s Cyber Security & Information Assurance IT Service Management Business Continuity, Disaster Recovery & Resilience Governance, Risk & Regulatory Compliance Supplier & Commercial Management Financial & Resource Management Leadership & People Management. Head … Services/Head of Technology/Head of IT needs to have very strong man management skills and preferably have experience with working within non-profit environment such as Charity, healthcare, financial services, public sector or another regulated environment. Apply Now by sending your CV to (url removed ...

requirements analysis, design review, test strategy, and go-live readiness activities. Ensure all development work adheres to clinical safety, information governance, cybersecurity, and change management standards. Provide second and third-line support for live integrations, automations, and in-house applications, diagnosing and resolving issues within agreed SLAs. Support continuous … integration engine (Rhapsody TIE), including message parsing, transformation, routing, filtering, acknowledgement handling, and error management. Develop and maintain FHIR, RESTful API, SOAP, and web-service integrations between Trust systems, partner organisations, and national NHS services. Support the configuration and maintenance of Cerner Millennium (Alex Health) Foreign System Interfaces (FSIs ...

requirements analysis, design review, test strategy, and go-live readiness activities. Ensure all development work adheres to clinical safety, information governance, cybersecurity, and change management standards. Provide second and third-line support for live integrations, automations, and in-house applications, diagnosing and resolving issues within agreed SLAs. About … integration engine (Rhapsody TIE), including message parsing, transformation, routing, filtering, acknowledgement handling, and error management. • Develop and maintain FHIR, RESTful API, SOAP, and web-service integrations between Trust systems, partner organisations, and national NHS services. • Support the configuration and maintenance of Cerner Millennium (Alex Health) Foreign System Interfaces (FSIs ...

regulated and highly accountable charity environment , the postholder will provide leadership across IT infrastructure, applications, networks, cyber security, telecommunications, end-user services and IT service management. They will ensure that technology is secure, resilient, compliant, cost-effective and aligned to the organisation’s strategic objectives and charitable mission. Successful … Cloud Computing/SaaS & knowledge of various software systems. Head of IT Services/Head of Technology/Head of IT - As well as management of projects and budgets, board reports, you’ll also need experience of managing relationships with MSP’s, suppliers, Stakeholder’s and have the ability ...