IT Support Analyst
Hatfield, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Mitsubishi Electric
commitment to creating "an even better tomorrow" Role summary: Respond to requests for IT support and services via telephony or ticket (including incidents and service requests) in a timely, polite, and efficient fashion, while adhering to the defined SLA timeframes using our IT Service Management tools. Analyse … reclaiming of any licenses. Ensuring supported offices are visited for IT maintenance on the agreed schedule. Ensure high priority incidents are flagged with the Service Desk Lead or Service Manager to help identify if a major incident is in the environment. Build positive relationships with users to enhance … the level of service provided. Positively contribute ideas and feedback to help the team grow and improve; participate actively in team meetings and other activities as required. Key Responsibilities: Active Directory administration. Hardware installation and troubleshooting, including laptops, desktops & tablets, printers, and other peripherals. Mandatory current experience with Windows more »
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