2 of 2 Service Management Jobs in Haverhill

Join our IT team as an IT Analyst at our Haverhill manufacturing site to play a key role in the operational management, maintenance, support and continuous improvement of the Company’s IT infrastructure. The IT Analyst role ensures the availability, reliability, security and compliance of IT systems supporting business … Working within a regulated environment, the position contributes to computer system validation, cybersecurity, data integrity, audit readiness and regulatory compliance. Your Responsibilities Infrastructure & Network Management Administer and maintain server, storage, network and cloud environments. Manage backups, patching, monitoring, disaster recovery and business continuity processes. Support Microsoft 365, Active Directory ...

Analyst will include: Administering and maintaining server Managing backups Supporting Microsoft 365, Active Directory Managing application configuration Troubleshooting application issues Managing incidents, service requests, problems and changes in line with ITIL principles. Maintaining SLA performance Maintaining accurate IT asset and configuration records. Ensuring incidents and changes are fully documented … appropriately managed. Providing a professional and customer-focused IT support service across the site. Supporting validated and regulated computer systems throughout their lifecycle. Participating in user requirements gathering, risk assessments, validation planning and test execution. Maintaining documentation Supporting internal and external audits and regulatory inspections Ensuring data integrity, system ...